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disable Pay Now button

Started by Mike F -   in Getting Started


We've just started with Xero and eWay. We need to disable the Xero Pay Now button which appears on customer's invoices. I've searched everything in Xero and eWay. Any ideas on how to disable the Pay Now button?
The Payment Service itself can be activated (or deactivated) for each Invoice Branding Theme. This can be done through the WebUI on the Settings > General Settings > Payment Services screen.

Removing a Payment Service from a Branding Theme will also remove the payment facility on the Online Invoice.

I assume you are trying to remove the Pay Now button from the PDF that the customer will receive. This can be only be done if you are using a Custom branding theme. To do this, remove the <<PaymentImage>>, <<PaymentMessageAndUrl>> fields from the .docx file.

There is further info in the Help Centre here: https://help.xero.com/Settings_InvoiceBrandingFields

Robin Blackstone (Community Manager)  

Hi Robin,

Is this still working? I tried same way to remove pay now button with custom branding theme and it didn't work.

Please let me know it's possible or not.

Joe Shelerud