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Xero Generated PDF issues

Started by Andrew Pratt -   in Partner Program

Hi guys

We've had a number of clients report their Adobe Reader DC won't open email attachments anymore from about mid-november. We seem to have traced the offending PDF's that cause this state to come from xero.
The PDF's seem to open in Chrome, iOS, Edge etc, but when opened in Reader DC not only do they crash Reader showing a completely blank document, they also stop the user opening any new documents.
I have some sample PDF's i can send privately for analysis.
Hi Andrew,

Thanks for the message. It affects PDFs created through the UI as well as the API; there's a community thread here which is tracking the problem.



Russell Dear (Xero Staff)