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Entrust certificate renewal process

Started by Andrew Hickton -   in Partner Program

Our Entrust certificate used for the partner connection is expiring on 29th October.

The instructions at https://developer.xero.com/documentation/advanced-docs/partner-app-entrust-certificate-instructions/ state that we need to have received an authorisation code and reference number from the API support team.

Is this something we will need to initiate or will the API support team send contact us regarding this prior to certificate expiration date?

Another question I have is, do we need to generate a new signing certificate as part of the Entrust certificate renewal? Our signing certificate does not expiry until 2020, so technically we could delay the renewal of that one.

Thank you,
Official Xero Reply
As of Jan 1 2017 all developers with Partner Apps can now connect to Xero's Partner API without Entrust certificates by following the instructions on this page.


Existing Partner Apps will need to be upgraded prior to the expiration of their Entrust Certificate - this varies based on when you where give your certificate. Certificates expire 12 months after being downloaded. Our CX team will contact existing App Partners 1 month prior to expiration to let them know they should update their app to remove the entrust certificate if they have not done so already.

Hope this clarifies things


Sidney Maestre (Community Manager)