Xero - beautiful accounting software

Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

If you have brilliant ideas for innovations, you can keep on adding feature requests in the Xero Business Community, and voting on existing requests. There’s more in store, as we come up with the best way to take on your thoughts and share developments
Community > Using Xero >

Some Emailed Invoices Don't Arrive

Started by Michael Muller -   in Using Xero

Over the past few months we have been told by many customers that they are not receiving our invoices when sent from Xero. I can confirm this, and think they're being blocked as spam.

Looking at the DNS records of xero.com (using network-tools.com), it appears you are using both google.com and googlemail.com for your MX, yet you have the following SPF record...

v=spf1 include:_spf.google.com include:stspg-customer.com include:_spf.neto.com.au ~all

I don't think whoever is editing your zone file understands how the SPF record works.

Additionally, looking at the headers of an emailed invoice shows it was sent using luna.mailgun.net and a2.email.post.xero.com

You may want to try using this for your SPF, instead...

v=spf1 include:google.com include:googlemail.com include:mailgun.net include:xero.com include:stspg-customer.com include:neto.com.au ~all
Hey Michael, I know I also responded to your post on the same over in Discussions on Xero Central. Best to touch base with our Support specialists who are in a good position to investigate further :)
 

Lauren C (Community Manager)