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Community > Using Xero >

New invoicing - Line item order randomly changing

Started by Agnews Auto Services -   in Using Xero

When saving invoices in the new format, has anyone noticed that the order of items in the invoice gets jumbled up? For example, I'll add the items on the list as 1, 2, 3, 4, 5 but after finalizing and when I go to print, they could be in the order 2, 4, 3, 1, 5.

Sometimes when I drag and drop items in an invoice, the order will automatically change too, before finalizing the invoice.
If you haven't already, I'd recommend coming into our Support team with more detail on the experience you're getting here, Agnes.
It's possible to drag & drop lines within an invoice as you say, however once placed these should remain in the position you've ordered them unless it's been subsequently edited by another user in the org. This is something we'll want to take a closer look into and confirm the expected behaviour. :)

Kelly M (Community Manager)  

Thank you Kelly, I will contact support team.

Agnews Auto Services