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Community > Feature Requests >
765
Vote
Auto Calculate Credit Card Fee or online payment fee and show on Invoice
Started by Michael Martion in Feature Requests | Idea
I'd like to see a feature that automatically calculates a credit card charge and adds it to an invoice. As it stands now, If someone clicks through on the PayPal button, there's no ability to add the credit card charge. So the vendor is forced to wear the charge. Or do some convoluted narration on the invoice itself to explain the balances.
Becasue of this I am not offering a credit card facility, which I know is costing me business, but the potential for error going down the other path is quite large.
The invoice could/would look like
- Total including GST (amount owing if paying by cash, cheque, EFT)
- Finance (creadit card) charge
- Total amount owing (if paying by credit/debit card)
Becasue of this I am not offering a credit card facility, which I know is costing me business, but the potential for error going down the other path is quite large.
The invoice could/would look like
- Total including GST (amount owing if paying by cash, cheque, EFT)
- Finance (creadit card) charge
- Total amount owing (if paying by credit/debit card)
428
Replies
Only show the Best and Official
Replies
Official Xero Reply
Nearing end of 2020, there's been a lot of change in the product since our last update. Understand and appreciate all your feedback and detail explaining the hurdles currently faced, and benefit you'd receive from auto calculation of fees when invoicing customers from Xero.
For those using or interested in the functionality with Stripe - We have help on how to set this up across in Xero Central, or just pop a case into our specialists if you need a hand.
Throughout 2020 we've been focused on strengthening the integrations with Stripe and GoCardless, and creating more streamlined pathways to getting your invoices paid faster.
Not shying away from the demand for improving the way in which you can show and apply payment processing fees, however I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change.
For those using or interested in the functionality with Stripe - We have help on how to set this up across in Xero Central, or just pop a case into our specialists if you need a hand.
Throughout 2020 we've been focused on strengthening the integrations with Stripe and GoCardless, and creating more streamlined pathways to getting your invoices paid faster.
Not shying away from the demand for improving the way in which you can show and apply payment processing fees, however I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change.
Yes this would be terrific! Some clients want to pay by CC for points, as they will be reimbursed by their employer anyway!!! Therefore, they really wouldn't care if we put a 3% loading and had two totals on the invoice: A bank deposit total and the option of a credit card total.
Tim Longhurst
+1
This would be fantastic! Not as essentail as some other things Ive seen on the forum but a worth addition!
This would be fantastic! Not as essentail as some other things Ive seen on the forum but a worth addition!
yes please! I also am suggesting "online transaction fee" for people that want to use paypal, it would charge them the 3% or whatever % the business owner sets as the online transaction fee. It also allows them to make multiple payments on the same invoice, if they wanted to pay it out over a few weeks and it would add the transaction fee every time they made multiple payments.
I also suggested that Xero allow ACH check deposits independent of paypal.
** Important** those that have commented on this please "vote" for it. I see more comments on this topic than I see votes.
I also suggested that Xero allow ACH check deposits independent of paypal.
** Important** those that have commented on this please "vote" for it. I see more comments on this topic than I see votes.
This would be great as a design company some of our invoices are quite large and it's a pain to lose 3-4% of those fees elsewhere to clients who we know could happily pay by internet banking in NZ. It can easily add up to more than a hundred dollars per transaction for us.
+14.
Merchant fees of >2% and Paypal/Amex of >3% is well above what the inherent value of these services are worth. Largely because of rewards/platinum cards. It's a case of a free lunch being paid for by the seller.
Happy to pay without passing on charges if the fees represented realistic value of the service, i.e. around or below 1.0%.
Merchant fees of >2% and Paypal/Amex of >3% is well above what the inherent value of these services are worth. Largely because of rewards/platinum cards. It's a case of a free lunch being paid for by the seller.
Happy to pay without passing on charges if the fees represented realistic value of the service, i.e. around or below 1.0%.
Yes please
Dale Henderson
Yes its a must.. Should be relatively easy to setup from xero's end, once user clicks on paypal or payment service on the online invoice, it adds a line near total for CC fee's or Transaction Fee etc... And you can edit that % in the settings.
Definitely need this. Right now I'm sucking up the 3% and it would be great if the invoice allowed for an automatic increase if they choose to pay via paypal. I'm perfectly happy with paper checks. I pay enough in CC fees that I could pay for my rent instead.
Yes please. Otherwise, we just wont offer credit card feature unless people ask for it.
+1. I've been wanting this for years. It's especially unfair as our clients pay via credit on purpose as they accrue reward points from the transaction.
I agree with @Andrew - I have actually removed credit card payments because of this.
I agree with @Andrew - I have actually removed credit card payments because of this.
Adding a setting to auto-add a pre-determined card fee would be awesome. Also the option to set an expiry date on the PAY NOW link. Reason being where customers are on credit, would like to give them 3 days to pay via the PAY NOW link and take advantage of getting points on their credit card, but at the same time want to avoid customers stretching their credit terms, AND then paying by card. I'd like to have the option of using the PAY NOW feature to be an incentive for my customers to pay early.
Agree. A setting to be able to auto-add a credit card payment surcharge would be helpful. We won't be using this facility until then unfortunately.
Hi,
We are supplying some high-value goods and services. Credit card payments take out a significant chunk in processing fees. Please make this an option for us to add a fee for credit cards. Debit card fees, we can cope with.
We are supplying some high-value goods and services. Credit card payments take out a significant chunk in processing fees. Please make this an option for us to add a fee for credit cards. Debit card fees, we can cope with.
I agree, and with no obvious UI way of including bank details, the only conclusion I reach is that Xero are getting PayPal kick-backs!
Agreed. Customers are used to paying surcharges for credit cards, would love to see this feature.
It's apauling that this feature has not been implemented. I have just changed over to Xero - it's a great system but this one is a no-brainer Xero.
I would like to able to nominate a sale amount above which I could apply a credit card charge.
The credit card merchant and gateway fees cost a significant amount - PayPal is just obscene!
so we NEED A SOLUTION URGENTLY.
What I would like to be able to do is set a limit of say $200 above which a 2% surcharge would be applied should the customer elect to pay by credit card.
I would like to able to nominate a sale amount above which I could apply a credit card charge.
The credit card merchant and gateway fees cost a significant amount - PayPal is just obscene!
so we NEED A SOLUTION URGENTLY.
What I would like to be able to do is set a limit of say $200 above which a 2% surcharge would be applied should the customer elect to pay by credit card.
This would be an extremely helpful addition onto the invoice facility. It will need to have provision for a few different cards as different rates apply for VISA and American Express and ...
Also Xero needs to expand the .DOCX only file format for invoice templates. This format restriction precludes Apple MAC users from being able to brand templates unless they purchase Microsoft software.
www.skiadventures.com
Also Xero needs to expand the .DOCX only file format for invoice templates. This format restriction precludes Apple MAC users from being able to brand templates unless they purchase Microsoft software.
www.skiadventures.com
Thanks for the votes so far with this - we've had some queries on our blog too about better ways of passing on credit card charges to customers so I just wanted to provide the same update here. It's certainly something we could consider, i.e. when the payment service is set up you could specify a percentage/flat fee to add to the invoice upon payment. This isn’t something we are actively working on at the moment, but it would be great to get feedback through community voting - so please continue to vote using the 'vote' option above rather than +1'ing.
Seems a lot of people want/need this and I do very much so. Can Xero please respond to this so we're not just talking amongst ourselves here? I thought this would have been a no brainer in original design.
David see Catherine's response above. Maybe it hasn't gathered enough community traction yet, but then again - maybe everyone hasn't voted who really want this. Hopefully it will be implemented soon!
The thing I don't get is that it would be easy to implement. The invoice is sent as a html link, and the client can then choose if they want to pay by credit card. That would update the balance. Then Presto they download their updated receipt.
Or, if they select not to pay via credit card, they just download the PDF of the invoice which has all the payment details already detailed on it from the template.
I'm not a programmer, but I'm sure that is pretty simple to do. And I'm surprised that it wasn't implemented when the PayPal feature came out.
Or, if they select not to pay via credit card, they just download the PDF of the invoice which has all the payment details already detailed on it from the template.
I'm not a programmer, but I'm sure that is pretty simple to do. And I'm surprised that it wasn't implemented when the PayPal feature came out.
Chris I agree that it should be easy to implement, in theory. But being a web developer I do understand that Xero probably have dozens of more important things to fix or other features to add. This one has only 37 votes and it's sitting on page 5 of the feature requests in order of votes... but I suspect many more people do want it than have actually voted.
It may be harder to implement than we realise - lets just hope Xero are considering knocking this one over soon, as they have done with other requests around the 30-40 vote mark.
It may be harder to implement than we realise - lets just hope Xero are considering knocking this one over soon, as they have done with other requests around the 30-40 vote mark.
Well hopefully the people reading this who have only +1'd and haven't voted will come in and change their votes from something less important.
Yes, please add it soon. We have decided not to proceed with eWAY until this feature is implemented. Thanks
Same here Bec. As soon as it is implemented - we're likely to use eWay for invoice payments.
+1
This feature is certainly needed ASAP, I'd prefer to use eWay with Xero. As it stands I'm either forced to wear the cost or not provide a payment option clients request.
A standard percentage/fixed fee per payment service would be great! Really this should be implemented as a matter of urgency. Hopefully someone hears us all! :)
Thanks
This feature is certainly needed ASAP, I'd prefer to use eWay with Xero. As it stands I'm either forced to wear the cost or not provide a payment option clients request.
A standard percentage/fixed fee per payment service would be great! Really this should be implemented as a matter of urgency. Hopefully someone hears us all! :)
Thanks
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Yes, Well done Jayden!
There is only 44 votes and so many +1's here that it doesn't tally.
There is only 44 votes and so many +1's here that it doesn't tally.
Yes, we need to charge for the Credit Card use. Telstra and most other big companies do, so why do up SME's have to wear it? When I do a small invoice of maybe up to $500 I can cope, but,
I do solar installs and some can be $20000. Paypal commision on that is $600.00!!!!
I do solar installs and some can be $20000. Paypal commision on that is $600.00!!!!
Daryl, If your do those sort of transactions on Credit Card talk to other providers http://www.xero.com/au/add-ons/payment
I use eWay, between them and CBA's fees it's costing me about 1.8%
It would still be nice for Xero to add the fees on, but at least you could cut your fees in the mean time.
I use eWay, between them and CBA's fees it's costing me about 1.8%
It would still be nice for Xero to add the fees on, but at least you could cut your fees in the mean time.
Actually talking to eWay right now.
The other option is a different template in Xero for Large Invoices that has NO Credit card option and suggests bank transfer. I do have a mobile eft terminal already, its rates are very good. The automatic payment saves a lot of time and effort though. I still think if they had to pay a surcharge they would pay in another way. Thanks for your advice.
The other option is a different template in Xero for Large Invoices that has NO Credit card option and suggests bank transfer. I do have a mobile eft terminal already, its rates are very good. The automatic payment saves a lot of time and effort though. I still think if they had to pay a surcharge they would pay in another way. Thanks for your advice.
+1 for integrated CC surcharges. As Daryl said, Telstra and the Energy companies pass it on to the consumer, so SME's should too!
Trent Brindle
Yes please!
Graeme Thornton
Completely agree. It would be nice to very clearly show on the invoice what the total due to is if paying by check, versus the total due if paying by credit card. Currently we just have a note in the invoicing saying to contact us to pay by credit card, and that we'll apply a fee. Pretty lame as is.
Have a look at Paydment (currently collecting registrations for private beta and due out in March 2014), it will integrate with Xero to collect the invoice amount, calculate the payment gateway fee and then add the processing fee to the Xero invoice. Register at: https://paydment.com
Full disclosure, we are a Xero development partners and creators of Paydment.
Full disclosure, we are a Xero development partners and creators of Paydment.
19 months have passed since the creation of this request.
There are many more complex requests, with far fewer votes that have been completed, so why the inaction Xero?
There are many more complex requests, with far fewer votes that have been completed, so why the inaction Xero?
I to would love to know the answer to that?
I am assuming however, that Xero are purposely ignoring this functionality due to the arrangements/kick backs they may receive from the gateway providers, like eway, paypal etc. As this would cause a slight drop in online payments by clients who dont want to cop the CC fee.
I am assuming however, that Xero are purposely ignoring this functionality due to the arrangements/kick backs they may receive from the gateway providers, like eway, paypal etc. As this would cause a slight drop in online payments by clients who dont want to cop the CC fee.
Hi - apologies for not commenting earlier. Our position here is that we agree this would be a nice feature but at the moment it is not high enough on our list to commit to yet. We are always making choices like this to make sure the people we have available are working on the most pressing needs. Sorry it's not better news.
Thanks Andrew. I can't see that it's a hard feature to add. Even a simple implementation like a tickbox setting which says:
"(✔) Add ( 3 )% to invoice to cover credit card fee"
...where 3 can be changed to any number. That would be enough.
Is this something that could be made by developing an add-on?
"(✔) Add ( 3 )% to invoice to cover credit card fee"
...where 3 can be changed to any number. That would be enough.
Is this something that could be made by developing an add-on?
Hi Jayden - there is an add-on (albeit in beta at this stage) have a look at: https://paydment.com
You can't just add 3% onto the invoice as the payment gateway would then take 3% of that final amount.
You can't just add 3% onto the invoice as the payment gateway would then take 3% of that final amount.
Thanks Craig. I had signed up for the notification for Paydment when it was mentioned earlier in the thread.
You can add 3%, as this number generally works for PayPal transactions because it covers the PayPal fees (usually around 2.4%), plus the additional amount when adding the extra 3%.
You can add 3%, as this number generally works for PayPal transactions because it covers the PayPal fees (usually around 2.4%), plus the additional amount when adding the extra 3%.
Andrew, appreciate your reply, but for businesses who issues large invoices you're left with 2 options - either disable the eWay add-on, which impacts cash collection and limits cash available to grow your business OR accept that for large invoices your customer will pay with credit card and you'll get hammered by the credit card fees.
For example, we had the eWay connector enabled and a customer paid a $19K invoice on his credit card. He openly admitted he paid with credit card to collect frequent flyer points and actually called us after to ask if we charged a surcharge, commenting it was 'madness' that we didn't. Our reply was that Xero doesn't seem to care.
Please reconsider as this is hurting the Xero user's cash flow OR costing them money.
For example, we had the eWay connector enabled and a customer paid a $19K invoice on his credit card. He openly admitted he paid with credit card to collect frequent flyer points and actually called us after to ask if we charged a surcharge, commenting it was 'madness' that we didn't. Our reply was that Xero doesn't seem to care.
Please reconsider as this is hurting the Xero user's cash flow OR costing them money.
Well said Jonathon, hear hear!
Xero, this is an urgent issue to many of your paying customers. An issue that eWay themselves have acknowledged subtly to myself. Attend to this as a matter of priority.
Xero, this is an urgent issue to many of your paying customers. An issue that eWay themselves have acknowledged subtly to myself. Attend to this as a matter of priority.
Xero this is an urgent feature that needs to be added. It is costing some businesses between 1-3% of their entire company revenue. If you implement this feature, alone you are single handedly increasing almost every business revenue that takes CC by 1-3%, which insanely huge. If that is not a critical feature for revenue and cash flow I do not know what is.
Nicely worded Peter, I agree entirely.
This feature is far more important to a small business than any of these other minor tweaks you are looking at.
Xero is targeted at small business isn't it?
This feature is far more important to a small business than any of these other minor tweaks you are looking at.
Xero is targeted at small business isn't it?
I see is states 4 more votes needed, to what i am unsure. But this feature would be great!!
Small Businesses need it!
Small Businesses need it!
Am holding out to implement credit card payments until this feature is added. I feel very sorry for the $000s that Xero customers have lost to date through not having this option.
For those wanting to use eWAY with Xero and have surcharges automatically calculated the CEO of eWAY, Matt Bullock, is interested in your thoughts.
Matt has opened a new thread, here:
https://community.xero.com/business/discussion/4272543/
Cheers
Matt has opened a new thread, here:
https://community.xero.com/business/discussion/4272543/
Cheers
I'm new at my job and at using Xero, my boss has asked me to create an invoice - adding on an optional 3% charge for paying with a credit/debit card.
I would greatly appreciate any guidance on how to add this optional charge.
I would greatly appreciate any guidance on how to add this optional charge.
Hey not an update, but an idea, for those who are needing to have a Credit Card fee automatically calculated on an invoice.
There's a way of doing this using Docx invoice templates. While it won’t add the fee on the invoice in Xero, the fee can be displayed on the invoice your customer receives.
This is done using Bookmarks, and Formula fields in Word. If anyone would like a copy of a rough template please let me know (Miri I’ve just sent you one). Otherwise I’ve briefly explained the process below.
- Download and open your Docx template
- Select the whole field <<InvoiceAmountDue>> so it's fully highlighted and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be (it needs to be below the <<InvoiceAmountDue>> line), and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
There's a way of doing this using Docx invoice templates. While it won’t add the fee on the invoice in Xero, the fee can be displayed on the invoice your customer receives.
This is done using Bookmarks, and Formula fields in Word. If anyone would like a copy of a rough template please let me know (Miri I’ve just sent you one). Otherwise I’ve briefly explained the process below.
- Download and open your Docx template
- Select the whole field <<InvoiceAmountDue>> so it's fully highlighted and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be (it needs to be below the <<InvoiceAmountDue>> line), and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
Cont...
So if your customer decides to pay the larger, Credit Card, amount, you can add this fee to the bottom of your invoice in Xero and reconcile it to the statement line.
So if your customer decides to pay the larger, Credit Card, amount, you can add this fee to the bottom of your invoice in Xero and reconcile it to the statement line.
Come on Xero! This is taking way too long. Only thing stopping me from switching from Sage!
Hi All - eWAY has released automatic surcharging as part of our new product called PayThis. We have a short video outlining all PayThis Features online - www.eway.com.au/xero/online-invoicing
If you have further questions about our new service please feel free to email me direct on trent.mclaren@eway.com.au
If you have further questions about our new service please feel free to email me direct on trent.mclaren@eway.com.au
This isn't a solution to those of us who do not wish to use eWay. Trent your link doesn't work. Edit: this is the working link: http://www.eway.com.au/xero/online-invoicing. Just to clarify Trent, can we sign up to the Champ Plan, which has no setup or ongoing costs, and accept any credit card payment for 2.9% +30c per transaction (which we will be passing on the our clients?).
Hi Sidekick,
Thanks for your feedback, as per the earlier Discussions this is a solution eWAY has created specifically in response to the feedback of Xero partners across AU NZ & the UK. Currently this is the only service that can offer automatic surcharging for Xero online invoicing.
Please feel free to call and discuss in further detail (0800 392 947 or 1800 10 65 65) - we'd love to know why eWAY isn't the right fit for your business and what we could do to help you further! I've also updated the link above that will now take you to our video's outlining PayThis in detail. Thank for letting us know. :-)
Thanks for your feedback, as per the earlier Discussions this is a solution eWAY has created specifically in response to the feedback of Xero partners across AU NZ & the UK. Currently this is the only service that can offer automatic surcharging for Xero online invoicing.
Please feel free to call and discuss in further detail (0800 392 947 or 1800 10 65 65) - we'd love to know why eWAY isn't the right fit for your business and what we could do to help you further! I've also updated the link above that will now take you to our video's outlining PayThis in detail. Thank for letting us know. :-)
Thanks Trent. I'll send you an email about my edited question above in case you missed it. Just wondering about the costs.
I paid a lower price for eWAY service, by taking a 3 year plan. I got a 1.3% rate from Nab for the merchant account. So thats better than PayPal and their 3.5% so now I can get the whole cost back from my customer.
Daryl - thanks for being an eWAY customer - have you checked out Pay This? Our latest payment product linking to XERO
Matt Bullock
CEO
eWAY
Matt Bullock
CEO
eWAY
Hi All,
We have had great feedback on this payment product so far - we have made it really easy to add a surcharge on a credit card payment via XERO - http://www.eway.com.au/xero/add-surcharges - you can set a different surcharges based on the card types and it is auto added to the XERO invoice once paid.
We have also added an eWAY eWallet linking to facebook so your customers only have to enter their credit card once for all invoices.
Plus the really cool thing is the payment page is optimised for mobile payments, making it easy to pay on an iphone or ipad etc.
Getting a merchant account with eWAY can now take around 6 days instead of the normal 6 weeks - plus we can do all the paper work and you wont have to talk to the banks.
Please let us know what you think ??? - we would love your feedback
Matt Bullock
CEO
eWAY
We have had great feedback on this payment product so far - we have made it really easy to add a surcharge on a credit card payment via XERO - http://www.eway.com.au/xero/add-surcharges - you can set a different surcharges based on the card types and it is auto added to the XERO invoice once paid.
We have also added an eWAY eWallet linking to facebook so your customers only have to enter their credit card once for all invoices.
Plus the really cool thing is the payment page is optimised for mobile payments, making it easy to pay on an iphone or ipad etc.
Getting a merchant account with eWAY can now take around 6 days instead of the normal 6 weeks - plus we can do all the paper work and you wont have to talk to the banks.
Please let us know what you think ??? - we would love your feedback
Matt Bullock
CEO
eWAY
Matt we at Sidekick are impressed with what you have delivered here. We just signed up today and will test this out as a long-awaited replacement to PayPal. The Add Surcharges feature is exactly what we've been looking for.
Cheers,
Jayden
Cheers,
Jayden
Great news Jayden - another great feature of pay this is you can accept payments from visa mastercard etc and paypal - you can let you customer choose how they will to pay.
Matt Bullock
CEO
eWAY
Matt Bullock
CEO
eWAY
Great to see that Matt and the eWay team have come up with a solution to this for their customers. If you haven't already, check out more on their site.
Find out more about eWay and PayThis
We haven't ruled out adding this sort of functionality in Xero, but it's some way down our list at present, so great to see an alternative.
Thanks eWay.
Find out more about eWay and PayThis
We haven't ruled out adding this sort of functionality in Xero, but it's some way down our list at present, so great to see an alternative.
Thanks eWay.
I am trying to implement this on eWay. I am in the PayThis Settings and it gives me a drop down box under the two sections 'Payment Account' & 'Surcharge Account'. What do we select as these, I do not know. Can someone from the community help.
Thanks,
Peter
Thanks,
Peter
Hi Peter,
Thanks for your question.
Payment Account
Select the account you would like all your funds to appear in once paid via eWAY through Xero.
Surcharge Account
Select the account you would like your surcharge fees to appear in, within Xero. This can be the same as your payment account or you can seperate it all together.
We are always happy to help, please feel free to call anytime on 1800 10 65 65 or 0800 392 947
Trent
eWAY
Xero Ambassador
Thanks for your question.
Payment Account
Select the account you would like all your funds to appear in once paid via eWAY through Xero.
Surcharge Account
Select the account you would like your surcharge fees to appear in, within Xero. This can be the same as your payment account or you can seperate it all together.
We are always happy to help, please feel free to call anytime on 1800 10 65 65 or 0800 392 947
Trent
eWAY
Xero Ambassador
Unfortunately eWay is not available in the USA so I can't use it and still need a solution. Sure would be great if Xero would just integrate it.
I'd love to see this happen. I'm using Stripe which is $0.30 + 2.9% per transaction. I'm quite happy to eat the 30 cents as all my invoices are $200+ but that 3 percent really adds up.
If I have clients paying for $100k of invoices over the year on their card, I'm giving away $3000 in credit card fees. Every single one of my clients that pays via card does it for the points and would be totally happy to wear a 2.9% surcharge to get the points.
It'd also be good to have an option for the credit card payment links to expire after a given amount of time - I'm less worried about losing 3% on the transaction if people are paying promptly. If someone is over 60 days in the red and then they put it on their card, well, I suppose it's better than not getting paid at all...
If I have clients paying for $100k of invoices over the year on their card, I'm giving away $3000 in credit card fees. Every single one of my clients that pays via card does it for the points and would be totally happy to wear a 2.9% surcharge to get the points.
It'd also be good to have an option for the credit card payment links to expire after a given amount of time - I'm less worried about losing 3% on the transaction if people are paying promptly. If someone is over 60 days in the red and then they put it on their card, well, I suppose it's better than not getting paid at all...
Hi Everyone
I've been dealing with eWay directly for a number of years, as I run a ecommerce business in Canberra.
I'd like to see a surcharge incorporated into the Xero invoice, as this is pivotal for my business, where each transaction amount is thousands of dollars. My website already incorporates a surcharge, but when I invoice through Xero I want to incorporate a surcharge if my customer selects credit card or PayPal.
I don't really want to have my developers re-code my website, and utilise incorporated eWay surcharges, and I deal direct with PayPal and don't want to funnel everything through the eWay gateway.
Is it possible for eWay to setup multiple sub-accounts for us to work-around this problem? (one for my website, and one for xero invoices...)
Mike
www.bestexhaust.com.au
I've been dealing with eWay directly for a number of years, as I run a ecommerce business in Canberra.
I'd like to see a surcharge incorporated into the Xero invoice, as this is pivotal for my business, where each transaction amount is thousands of dollars. My website already incorporates a surcharge, but when I invoice through Xero I want to incorporate a surcharge if my customer selects credit card or PayPal.
I don't really want to have my developers re-code my website, and utilise incorporated eWay surcharges, and I deal direct with PayPal and don't want to funnel everything through the eWay gateway.
Is it possible for eWay to setup multiple sub-accounts for us to work-around this problem? (one for my website, and one for xero invoices...)
Mike
www.bestexhaust.com.au
Hi again, since writing this, I have discovered that the Xero billing surcharging (by eWay) takes place in the Rapid 3.0 shared gateway and is separate to my website's payment gateway interface, so I can happily adopt this surcharging. Great!
I discovered this by trial and error...
The downside is that automated PayPal surcharging is still not possible, both directly with PayPal and if I were to adopt this through the eWay Rapid 3.0 gateway (PayPal surcharging is not supported - Yet?) - also discovered by trial and error...
Are there plans to introduce PayPal surcharging, eWay?
Or is Xero planning to partner with PayPal directly (for global payment processing), and if this is the case will you incorporate surcharging for Australian customers?
Mike
I discovered this by trial and error...
The downside is that automated PayPal surcharging is still not possible, both directly with PayPal and if I were to adopt this through the eWay Rapid 3.0 gateway (PayPal surcharging is not supported - Yet?) - also discovered by trial and error...
Are there plans to introduce PayPal surcharging, eWay?
Or is Xero planning to partner with PayPal directly (for global payment processing), and if this is the case will you incorporate surcharging for Australian customers?
Mike
Yes totally agree that this would be a great addition to Xero invoices, currently no way of adding a credit charge quick and easy. Please give us the option.
I would also like a percentage button or drop down menu for the inventory purchase price.
This would then calculate your sale price automatically, again not having to rely on using the calculator.
Thanks
I would also like a percentage button or drop down menu for the inventory purchase price.
This would then calculate your sale price automatically, again not having to rely on using the calculator.
Thanks
Well, I just set up Xero bill credit card surcharging (by eWay).
They talked me through by phone and its all done. It works great. If the customer gets my Invoice by email, they can click the link to pay, it then gives then the option to pay by credit. They have clear notification about the surcharge TWICE, the Invoice is then paid, It even amends the Invoice in Xero to cover the surcharge. Thanks Eway. Seems a third party has to do the work for Xero sometimes.
They talked me through by phone and its all done. It works great. If the customer gets my Invoice by email, they can click the link to pay, it then gives then the option to pay by credit. They have clear notification about the surcharge TWICE, the Invoice is then paid, It even amends the Invoice in Xero to cover the surcharge. Thanks Eway. Seems a third party has to do the work for Xero sometimes.
What is the industry norm for charging for Visa and Master Card. I know volume affects your rates you are charge but what is the 'Standard' or 'Normal' people charge for Visa/Mastercard and AMEX? I am currently doing a flat 3% to cover all third part charges. Is that too high. I know 2% is reasonable.
The problem i see as an international seller, is that if I want to sell to Aussies, then that's fine, I can surcharge them for cc payments. But for overseas customers surcharging is not the norm, and it is in fact against Californian law (though that won't apply to me). So I can't offer un surcharged payments alongside surcharged payments based on country.
This would be something possible if xero were to implement the surcharging but eWay has no way of managing this sort of thing... Short of separate xero instances for Australian and international invoices...
Has anyone tried this?
Mike
This would be something possible if xero were to implement the surcharging but eWay has no way of managing this sort of thing... Short of separate xero instances for Australian and international invoices...
Has anyone tried this?
Mike
I have mine set for 2.5% for Visa and Master Card. I don't accept the Diners type cards as the banks charge almost twice that to process. I have just changed my bank gateway contract and get that side for under 0.5%. Of course You need to get back the Eway and Fixed bank charges associated with Credit Card payments. I think 2.5% is about right. If its costing you 3% then you need to change the deal with your bank. (Paypal is too costly so I have dropped that option). I believe In Australia you can only collect your costs, not make a profit from the credit surcharge.
#Peter I pass on what I pay to the providers, as charging more is in breach of the rules afaik. Just ask the ACCC.
So you should be paying ~1.25% for MasterCard and visa, and around 3% for Amex. (payPal is cheaper for Amex processing) - but that varies based on your turnover...
So you should be paying ~1.25% for MasterCard and visa, and around 3% for Amex. (payPal is cheaper for Amex processing) - but that varies based on your turnover...
#Daryl thanks for the positive feedback and for providing advice to the community on setting up the surcharge. If anyone else is looking for assistance; you can link to eWAY here or ring us anytime for friendly and helpful advice
http://www.eway.com.au/xero/online-invoicing
http://www.eway.com.au/xero/online-invoicing
#Mike you have to add a little more than the percentage we are being charged at anyway, because that extra percentage is added to the total cost of the Invoice, right?
For example, a $100 invoice might have a CC surcharge of 2%. But if you added 2% to the invoice to cover that surcharge, then the surcharge is calculated on $102, leaving you out of pocket.
Previous commenters in this thread have openly stated that they know their clients are only using credit cards so they can accrue points, so there is no reason we should be out of pocket. Losing out on that small percentage isn't too bad with a one-off $100 payment. But frequent larger invoices really add up.
What's wrong with adding the extra percentage as an "Admin processing fee"? It is costing us admin resources to set it up and manage it.
For example, a $100 invoice might have a CC surcharge of 2%. But if you added 2% to the invoice to cover that surcharge, then the surcharge is calculated on $102, leaving you out of pocket.
Previous commenters in this thread have openly stated that they know their clients are only using credit cards so they can accrue points, so there is no reason we should be out of pocket. Losing out on that small percentage isn't too bad with a one-off $100 payment. But frequent larger invoices really add up.
What's wrong with adding the extra percentage as an "Admin processing fee"? It is costing us admin resources to set it up and manage it.
This is probably not the place to post this but...
The eWay solution is a huge step forward, but it seems odd that it doesn't allow you to pass on the full cost of the credit card transaction. eWay's fees are 2.7% + 30c (I think) but you can only add a flat percentage to the invoice.
The eWay solution is a huge step forward, but it seems odd that it doesn't allow you to pass on the full cost of the credit card transaction. eWay's fees are 2.7% + 30c (I think) but you can only add a flat percentage to the invoice.
#Sidekick, no I don't - a popular payment method is bank transfer or POLi, which have no surcharges... So I don't include surcharges on the invoice.
Changing the name of the surcharge, isn't that like calling theft relief? Semantics.
Changing the name of the surcharge, isn't that like calling theft relief? Semantics.
#Scott, I would call the 30c the cost of doing business by credit card - or you could just add 30c to your prices. 30c is the cost of getting your payment immediately. (although you could argue that implementing POLi is just as good)
Mike, I don't disagree with you. You could say the same for the 2.7% too.
If I'm going to recover the 2.7%, why not the 30c?
The eWay solution could be improved by a "pass on whatever the surcharge is" setting.
If I'm going to recover the 2.7%, why not the 30c?
The eWay solution could be improved by a "pass on whatever the surcharge is" setting.
Scott, except that eWay don't support all payment methods, so their solution does not pass on PayPal surcharges (although it could intercept the amount passed from xero, and send a surcharged amount to PayPal, and intercept the description field, and append surcharge details there also, it would be a bit of a kludge)...
Mike and Scott, thank you very much for your feedback. We have passed this onto our development team to look into.
Scott at the moment we do only have the option to pass on the % or a flat fee. But this is with our development team to look into.
I have also created these as ideas on our Merchant Forum so please feel free to vote on them as this is where our team gets the ideas for what to work on:
PayPal surcharge
Flat fee and % surcharge
Scott at the moment we do only have the option to pass on the % or a flat fee. But this is with our development team to look into.
I have also created these as ideas on our Merchant Forum so please feel free to vote on them as this is where our team gets the ideas for what to work on:
PayPal surcharge
Flat fee and % surcharge
Yes please - really need this function added to the system
Freelance Counsel
@Belinda - we have built it !
Please see - http://www.eway.com.au/xero/
Any questions please let us know
Matt
Please see - http://www.eway.com.au/xero/
Any questions please let us know
Matt
I shouldn't have to switch from Paypal to Eway to have this functionality on my Xero invoices. I use Paypal Here card reader too so Eway is not an option anyway. This is a feature request Xero should solve. Please do so!
Hey @Scott - but now by using eWAY you can also use Paypal on the same invoice - ie give your customers more choice (use both) - plus add the surcharge if you want - If there is anything we can do to improve eWAY please let us know
Matt
Matt
@Scott - Not sure about your figures but mine has eWay and the bank gateway at 0.3% commission and PayPal at over 3.0%. On small transactions its no big deal, but on the bigger ones we are talking a serious cut in profit to use PayPal. And yes with eWay you can let the customer use either.
Merged: Add surcharge for credit card payment
When clients pay online, it would be nice to add the feature for an additional % based on payment option they choose. eg. Paypal 2.4% or Credit card 1.8% and it show the amount.
Invoice for $1000 would be $1024 if paying with Paypal.
When clients pay online, it would be nice to add the feature for an additional % based on payment option they choose. eg. Paypal 2.4% or Credit card 1.8% and it show the amount.
Invoice for $1000 would be $1024 if paying with Paypal.
Eway option is not very nice. Payment page is VERY ugly and it still does not show or make clear the additional surcharge.
@Luke Burrell
You've mentioned that the surcharge isn't clear when processing with eWay. I am not affiliated with eWay except for being a customer of theirs, however the surcharge is in my opinion made very clear when using PayThis. In fact as I recall eWay PayThis has a prompt specifically advising of the surcharge, the surcharge amount and requesting confirmation. Perhaps you somehow missed this?
You've mentioned that the surcharge isn't clear when processing with eWay. I am not affiliated with eWay except for being a customer of theirs, however the surcharge is in my opinion made very clear when using PayThis. In fact as I recall eWay PayThis has a prompt specifically advising of the surcharge, the surcharge amount and requesting confirmation. Perhaps you somehow missed this?
Hi Luke,
Thanks for your time on the phone today - we love getting feedback from our customers and partners.
As Anthony pointed out, (thanking you, Anthony), our surcharge will appear on the invoice (highlighted in red) once eWAY reads the card type used on the transaction. E.g. Visa / Mastercard / AMEX
eWAY then advises the customer that there is a surcharge applied to this payment, asking for confirmation to continue.
Once paid, this surcharge is added back onto the Xero invoice as a line item - the invoice is then marked as paid!
We've had some great feedback about PayThis with Xero & eWAY - but we're always keen to hear how you'd like us to improve.
Please feel free to call 1800 10 65 65 or email xero@eway.com.au to discuss further.
Thanks for your time on the phone today - we love getting feedback from our customers and partners.
As Anthony pointed out, (thanking you, Anthony), our surcharge will appear on the invoice (highlighted in red) once eWAY reads the card type used on the transaction. E.g. Visa / Mastercard / AMEX
eWAY then advises the customer that there is a surcharge applied to this payment, asking for confirmation to continue.
Once paid, this surcharge is added back onto the Xero invoice as a line item - the invoice is then marked as paid!
We've had some great feedback about PayThis with Xero & eWAY - but we're always keen to hear how you'd like us to improve.
Please feel free to call 1800 10 65 65 or email xero@eway.com.au to discuss further.
Thanks for taking the time to connect with customers and find great solutions. I've learnt that once you start adding card details the charge does appear clearly and it also write back on your invoice in Xero the additional charge fee. Flippin amazing!
Xero! Imagine if you took customer feedback this serious?
Xero! Imagine if you took customer feedback this serious?
its odd how many independent (and large in the case for eWay) can develop solutions to simple problems that Xero with there HUGE capital cannot find the time or expertise to listen to customers and give real proper solutions. As great as the eway solution is, it's still not ideal and it should be part of the core function like it is with some of your competitors.
Eway is the solution to the Xero problem. You need a gateway and merchant to get paid anyway, so why not use this one?
No the xero problem is that it does not seamlessly allow you to charge surcharges based on overdue invoices, credit card payment or early payment discount or even allow part payments. eway is a gateway not an accounting software and the clients experience should be with one interface.
The eWay solution was a work around due to Xero not implementing anything - it doesn't help with PayPal, as there is no surcharge solution via eWay's gateway for PayPal - just traditional CC Merchant transactions.
This is therefore still unimplemented for PayPal based credit card transactions.
This is therefore still unimplemented for PayPal based credit card transactions.
@Luke Burrell - keen to hear your thoughts on how we could make the page less ugly ;)
Matt
Matt
@Chris Dorian @Daryl Raverty @Mike Glew - thanks for the kind words - we looking into the paypal surcharge, good idea - any more ideas anyone !?
Matt
Matt
@Matt Bullock - I like the look of the payment pages... I've been a happy customer for a few years now... Happy to help out with the PayPal implementation if you need a Beta tester. (I'm based in Canberra too)
@Mike Glew - I'm a bit confused. If I was to use Eway to process the surcharge on a PayPal transaction, would I not then get charged fees on by both Eway & PayPal? Thanks
@Michael Stone - eWAY doesn't charge for Paypal transactions - we essentially have just built the Paypal solution in with our PayThis option to give your customers more ways to pay you. We decided to work with Paypal in this instance to provide a better service for the Xero community. We'll keep this forum updated if a surcharge through Paypal becomes available.
@Michael Stone - What Trent said :)
@Trent Mclaren - I would have hoped you would have said "...when (not if) a surcharge through PayPal becomes available." :)
@Trent Mclaren - I would have hoped you would have said "...when (not if) a surcharge through PayPal becomes available." :)
@ Brittany H (Community manager):
Have tried this temp 'solution' not working? Saving in word total shows 0.00 once uploaded !Undefined Bookmark, AMOUNT.
Not sure how to solve this...
- Download and open your Docx template
- Click on the field <<InvoiceAmountDue>> and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be, and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
Have tried this temp 'solution' not working? Saving in word total shows 0.00 once uploaded !Undefined Bookmark, AMOUNT.
Not sure how to solve this...
- Download and open your Docx template
- Click on the field <<InvoiceAmountDue>> and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be, and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
@ Brittany H (Community manager): I'm also unable to use formula as per Nick Galama's comments, successfully.
I'm not sure if this has been answered regarding Stripe and this feature. After switching to Stripe for VISA / Mastercard + AMEX I'd like to auto add a surcharge. Is it possible with Stripe?
@Daniela - adding surcharge is live with eWAY -
http://www.eway.com.au/get-started-with-us
Any questions let us know
Matt
http://www.eway.com.au/get-started-with-us
Any questions let us know
Matt
Brittany posted this
- Download and open your Docx template
- Click on the field <<InvoiceAmountDue>> and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be, and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
But I havn't been able to get it to work, can anyone show me it implemented as we offer a 3.5% discount if paid before the due date
- Download and open your Docx template
- Click on the field <<InvoiceAmountDue>> and select Insert > Bookmark.
- As the Bookmark name enter AMOUNT
- Place your cursor where you want the Credit Card amount to be, and go to Insert > Quick Parts > Field
- In first column select =Formula and press the Formula Button
- In the Formula box enter =AMOUNT*1.0X (with X being your Credit Card percentage)
- In the Number Format Box add #,##0.00;(#,##0.00)
- Save and upload your template to Xero!
But I havn't been able to get it to work, can anyone show me it implemented as we offer a 3.5% discount if paid before the due date
Ian Fothergill
Agree would love to see this included in the next update. We use stripe but as small business we losing on CC fees. Be great to include. Eway didn't work out for us as we need to have credit holding for 12 months apparently, due to the nature of our business.
Tried DOCX template, haven't succeed with it yet.
James
Tried DOCX template, haven't succeed with it yet.
James
It's now two years since this initial request, for a very simple addition to the invoice, for credit card charge. I'm concerned Xero are not implementing this because eWAY have done, and Xero won't now do it ?
Stuart Mealor
Thanks Daryl,
It's true, the solution is already solved.
If anyone would like more information on how to start automatically adding surcharges to your Xero invoice. You can find this information on the eWAY website.
http://www.eway.com.au/xero/xero-payments
Feel free to call, email or LiveChat with eWAY anytime we operate 24/7.
It's true, the solution is already solved.
If anyone would like more information on how to start automatically adding surcharges to your Xero invoice. You can find this information on the eWAY website.
http://www.eway.com.au/xero/xero-payments
Feel free to call, email or LiveChat with eWAY anytime we operate 24/7.
Daryl its not solved.. To take nothing away from eway (which works fine). The original request is to allow Xero to calculate the surcharges on there end.. Not to pass the information onto another portal which does the work for you.
What is someone doesn't use or want to use eway?
What is someone doesn't use or want to use eway?
I agree with SolveIT - this is not solved, but the eWay option is a great interim solution and it's been working really well for us.
OK, with almost 150 votes this issue is now in the top 20 most requested.
Notwithstanding that's it's been requested for more than two years.
I feel that Xero is not implementing this (which as others have pointed out is a relatively small code change) because their business partner eWAY has done it.
Well, let's see if this gets any traction, otherwise I think we all know the answer here, which is very disappointing.
Notwithstanding that's it's been requested for more than two years.
I feel that Xero is not implementing this (which as others have pointed out is a relatively small code change) because their business partner eWAY has done it.
Well, let's see if this gets any traction, otherwise I think we all know the answer here, which is very disappointing.
Stuart Mealor
Yes, I couldn't agree more. Very disappointing... I've been fairly happy with Xero but their failure to move forward with this fix is the main reason why I wouldn't recommend Xero to my colleagues whose customers pay by credit card.
Hi, I've been using Xero for just over a year now and its 'almost' seamless …other than the issue of PayPal. Its not my chosen way of receiving client payments but its something that I have had to accept from my overseas clients. I am no longer in a position to just 'swallow' these fees and can't believe there isn't a way in Xero to automatically add the fees onto my invoice if my client chooses to use it as a method of payment ….I have been on e-way's website but it looks like I would have to pay for their facility too! Is there no way of coming out of this without having to pay for my clients to pay me? Please help fellow-Xero'ers!
Agree Mel! Have the feeling Xero is only interested in their stock exchange listing than anything else lately...
Eway PayThis feature is only for invoice to customer single transaction model. What about a monthly recurring subscription where the credit card transaction fee still needs to be passed to the customer and itemised on the auto generated Receipt/ remittance. Surely Eway and Xero could resolve this part of the problem.
People, please vote for this issue so that Xero might give this issue the attention it deserves.
It is not solved!!
The eWay offering is a good interim solution as mentioned above, but still doesn't work very well for businesses who already offer cc payments.
I'd like to offer the eWay option to my clients, but I already have a cc terminal at my business accepting in person, and over the phone cc payments. I still can't easily add a % to those invoices so then my customers who pay online would be paying the extra %, and the ones who pay directly with us would not...which becomes tricky.
We're not in a position to re-write an invoice every time a client pulls out a credit card, and as some payments are $25 and some are over $10k, a standard 'within' Xero solution is critical. SMB Merchants should not have to fund their clients' next holiday because of premium card payments....
If you go to the very top of this thread you can vote on the first post.
It is not solved!!
The eWay offering is a good interim solution as mentioned above, but still doesn't work very well for businesses who already offer cc payments.
I'd like to offer the eWay option to my clients, but I already have a cc terminal at my business accepting in person, and over the phone cc payments. I still can't easily add a % to those invoices so then my customers who pay online would be paying the extra %, and the ones who pay directly with us would not...which becomes tricky.
We're not in a position to re-write an invoice every time a client pulls out a credit card, and as some payments are $25 and some are over $10k, a standard 'within' Xero solution is critical. SMB Merchants should not have to fund their clients' next holiday because of premium card payments....
If you go to the very top of this thread you can vote on the first post.
Definitely need this. It is so time consuming using xero for credit card payments as I have to create 2 invoices each time to send to a customer - one with credit card fee and link to paypal and the other with the bank transfer/cheque. And then I need to delete the invoice that the customer doesn't use. Very manual.
Surely this is a simple fix and should be a priority in this day and age when credit card fees are used a lot. If its automatic thats great, but in the instance of paypal it will need to make sure that the percentage and fixed fee are charged. I use the paypal calculator to get the correct amount to charge as a fee - http://www.paypalfeescalculator.com/.
Surely this is a simple fix and should be a priority in this day and age when credit card fees are used a lot. If its automatic thats great, but in the instance of paypal it will need to make sure that the percentage and fixed fee are charged. I use the paypal calculator to get the correct amount to charge as a fee - http://www.paypalfeescalculator.com/.
Chris eWAY developed this functionality after the 2013 Xerocon in Auckland where many Xero customers raised the same comment. Please see the below for how it works: explanationhttp://www.eway.com.au/xero/xero-payments
eWAY partners with Paypal so we can help you achieve the outcomes you have written about.
Let me know how we can help you.
eWAY partners with Paypal so we can help you achieve the outcomes you have written about.
Let me know how we can help you.
I think xero have been very slack in not implementing this simple functionality. Eway implemented theirs in a very short time, mainly as xero couldn't be bothered. I accept bother eWay cards and paypal.
I don't want to have to pay just to have eWay process my paypal invoice payments...
I don't want to have to pay just to have eWay process my paypal invoice payments...
Hi Mike,
You are so right, Xero just promotes add-ons like Eway as 'solution'. Unfortunately the share price is more important than serving existing customers!
You are so right, Xero just promotes add-ons like Eway as 'solution'. Unfortunately the share price is more important than serving existing customers!
I'm sorry that you feel that way - it's certainly not because we can't be bothered or that we concentrate on the share price! We have been flat tack developing a number of other features that are all highly requested too. Quotes, Inventory, UK Payroll, Global Search, Find and Recode and many other bits of functionality are being worked on right now, and are due for release this year.
As Andrew mentioned earlier last year we do want to add this in, we just have a few other things that are higher up on the priority list. Appreciate that doesn't help you now, but once our schedule frees up, we can look at adding this in later on.
I've outlined steps you can take in your invoice template as a way around this, and eWay offer a solution also. I hope this helps in the meantime.
As Andrew mentioned earlier last year we do want to add this in, we just have a few other things that are higher up on the priority list. Appreciate that doesn't help you now, but once our schedule frees up, we can look at adding this in later on.
I've outlined steps you can take in your invoice template as a way around this, and eWay offer a solution also. I hope this helps in the meantime.
Hi Brittany - I refer to your comment above and could you please send me the invoice template your refer to as a workaround. jules@breesedynamics.,com
Thank you Jules
Thank you Jules
I don't see how this is so hard for Xero to do. The "Z" books accounting company had this years ago: bottom of invoice has Subtotal and Taxes; underneath those you have two fields, enter what you like: Shipping Fees, Adjustments (this is neat as you can either punch in a postive number or use negatives, if you must), voila.
But of course, the "Z" accounting package has had multiple payment links on the invoices for years... and their UI changes every six months or so, so that, you know, it doesn't look like "Win98" as much... I go from flatUI-Facebook-Gmail-AndEveryOtherOnlineSoftware-Normalcy to some mashed up Times New Roman looking Xero interface... c'est la vie
But I digress... It is disappointing when responsiveness moves to "We don't do it this way" and "We're doing all we can" mentality.
But of course, the "Z" accounting package has had multiple payment links on the invoices for years... and their UI changes every six months or so, so that, you know, it doesn't look like "Win98" as much... I go from flatUI-Facebook-Gmail-AndEveryOtherOnlineSoftware-Normalcy to some mashed up Times New Roman looking Xero interface... c'est la vie
But I digress... It is disappointing when responsiveness moves to "We don't do it this way" and "We're doing all we can" mentality.
Yes, we definitely would like this feature. I do not want to change e-commerce providers just for this.
It would be much appreciated if you could bump this up the list of your to-dos.
Thanks.
It would be much appreciated if you could bump this up the list of your to-dos.
Thanks.
Updating the official reply here, team. Hasn’t been scheduled into this year’s plans, but I’ll keep you all informed of changes in this area.
If this is essential to your business you may need to look into the solution our Add-on Partner eWay came up with for this - read up on that here.
Alternatively, there is a manual way to show a Credit Card, or PalPal percentage increase on an invoice using Docx Templates - I’ve outlined this in one of my previous responses above.
If this is essential to your business you may need to look into the solution our Add-on Partner eWay came up with for this - read up on that here.
Alternatively, there is a manual way to show a Credit Card, or PalPal percentage increase on an invoice using Docx Templates - I’ve outlined this in one of my previous responses above.
Hi Simon (and everyone),
You can already do this and so much more with eWAY.
eWAY helps thousands of Xero businesses and users, processing payments through our secure payment platform and making the setup process for payments fast and easy.
Through the eWAY PayThis feature, you can add a surcharge to invoices, which automatically calculates the credit card fee and adds it as a line item on the invoice.
You can discover more about this here.
http://www.eway.com.au/features/tools-paythis
The 24/7 local and multichannel eWAY experts
are here to help.
Easy. Helpful. Human
With you every step of the way.
Joel Symmans
CXO - Chief Experience Officer
eWAY
You can already do this and so much more with eWAY.
eWAY helps thousands of Xero businesses and users, processing payments through our secure payment platform and making the setup process for payments fast and easy.
Through the eWAY PayThis feature, you can add a surcharge to invoices, which automatically calculates the credit card fee and adds it as a line item on the invoice.
You can discover more about this here.
http://www.eway.com.au/features/tools-paythis
The 24/7 local and multichannel eWAY experts
are here to help.
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With you every step of the way.
Joel Symmans
CXO - Chief Experience Officer
eWAY
@Xero you guys are the worst, we've been trying to get some simple features added for the past 3 years , this community forum is worthless, sorry as a once avid supporter of Xero now i'm porting everything over to Intuit.
Businesses in America can't use eWay so this is pretty much a deadend.
Businesses in America can't use eWay so this is pretty much a deadend.
@Sheldon Zhai, if you think the Intuit developers are any better, or that QBO is a superior product... you're in for a shock. To each his own. I just finished porting the opposite way over to Xero after two years on QBO.
@Xero, PLEASE PLEASE add this functionality. So easy.
@Xero, PLEASE PLEASE add this functionality. So easy.
Brittany, can you email me that DOCX template with the surcharge as well? I've been trying now for an hour to get the formula to work in Word Mac, no dice. Just a perpetual "Syntax Error".
NOt sure why XERO can't do this simple add-on. Invoice Sherpa have the option in their software. You can Link it to XERO and if your customers pay through Invoice Sherpa's "PAY NOW" then a percentage is added on.
But this is if you get lucky. If the customer is smart, they'll take advantage of the loop hole in Xero's software and then we wear the cost. THx XERO.
But this is if you get lucky. If the customer is smart, they'll take advantage of the loop hole in Xero's software and then we wear the cost. THx XERO.
Hey Daryl,
XERO is not interested in this (just the stock-exchange) as they are pushing e-Way, an official partner so they make money on that as well.... see reply Brittany H (Community Manager) 3 Mar 2015 for more details.
Wait a couple of days and you will see an entry from
Joel Symmans
CXO - Chief Experience Officer
eWAY
Oh so keen to sign you up for an add on....
XERO is not interested in this (just the stock-exchange) as they are pushing e-Way, an official partner so they make money on that as well.... see reply Brittany H (Community Manager) 3 Mar 2015 for more details.
Wait a couple of days and you will see an entry from
Joel Symmans
CXO - Chief Experience Officer
eWAY
Oh so keen to sign you up for an add on....
All - we don't pay Xero anything for a sale! We built this add on surcharge as many customers asked us for it - we sell it at 1.7% + 30c
Matt
Matt
Hi @matt bullock,
I am new to Xero and Eway.
Is the "1.7% + 30c" including international Cards? Can I charge different currency and link them to my multi-currency bank accounts?
Thanks,
Victor
I am new to Xero and Eway.
Is the "1.7% + 30c" including international Cards? Can I charge different currency and link them to my multi-currency bank accounts?
Thanks,
Victor
Hi Victor,
Thank you for your question, and for being a valued eWAY Customer.
I thought I'd jump in here and answer your questions whilst our CEO Matt is out of the office.
Our 1.7% + 30c plan is pricing for Standard Domestic cards.
There is currently no way of knowing which type of card is being used at the time of the order, as the banks charge after the fact.
This is why we've created a blended 2.6% 'Have a Go' plan - which includes ALL cards at one rate - making it much easier for merchants to understand and reconcile charges.
Yes, eWAY does offer multicurrency processing. You can charge your customers in their local currency, to help increase your basket conversion.
Some other information that might help:
1. Easy & fast auto reconciling with the Xero / eWAY Feed: https://www.eway.io/features/xero-eway-feed
2. eWAY has gone omni-channel with our Card Reader mPOS solution
https://www.eway.io/mpos
3. Add surcharges with online invoicing through Xero:
https://www.eway.io/features/tools-paythis
4. eWAY multicurrency
https://www.eway.io/features/multi-currency
Kind regards,
Joel Symmans
eWAY
Thank you for your question, and for being a valued eWAY Customer.
I thought I'd jump in here and answer your questions whilst our CEO Matt is out of the office.
Our 1.7% + 30c plan is pricing for Standard Domestic cards.
There is currently no way of knowing which type of card is being used at the time of the order, as the banks charge after the fact.
This is why we've created a blended 2.6% 'Have a Go' plan - which includes ALL cards at one rate - making it much easier for merchants to understand and reconcile charges.
Yes, eWAY does offer multicurrency processing. You can charge your customers in their local currency, to help increase your basket conversion.
Some other information that might help:
1. Easy & fast auto reconciling with the Xero / eWAY Feed: https://www.eway.io/features/xero-eway-feed
2. eWAY has gone omni-channel with our Card Reader mPOS solution
https://www.eway.io/mpos
3. Add surcharges with online invoicing through Xero:
https://www.eway.io/features/tools-paythis
4. eWAY multicurrency
https://www.eway.io/features/multi-currency
Kind regards,
Joel Symmans
eWAY
Hi Brittany, Can you please email me DOCX template file with surcharge added in invoice. My email is 'prakash9986@gmail.com'.
Or Can you make available this DOCX template available some where on developer portal.
This will be really helpful to all of us.
Thanks & regards.
Or Can you make available this DOCX template available some where on developer portal.
This will be really helpful to all of us.
Thanks & regards.
Yes understand this discussion is getting rather long! Daryl, just come back to this thread and click Cancel Email Updates.
Instead of giving workarounds like a DOCX template or how to get out of a discussion; What about working on the solution and implement it!
The Docx template does not update the PaymentURL to add the surcharge to the amount passed to PayPal for the invoice. Which practically renders it useless.
The Payment URL is created from the AMOUNT field in XERO - not the docx template which means its just the original non surcharge amount.
The Payment URL is created from the AMOUNT field in XERO - not the docx template which means its just the original non surcharge amount.
Hi Brittany could you also email me the Docx template.
Just a query could this some how be achieved through a Custom Payment Message And Url ???
Anyone up for the challenge?
Just a query could this some how be achieved through a Custom Payment Message And Url ???
Anyone up for the challenge?
The work that eWay has done has been a useful temporarily solution, but sadly it doesn't support partially paid invoices, or unusual payment methods such as POLi.
Yet I can remove the payment, and add a line item called payment with a negative value, and it works. This is a work-around if you need to take deposits and then accept a payment for the remainder.
Hopefully Xero comes to the party before credit cards become obsolete ;)
Mike
www.bestexhaust.com.au
Yet I can remove the payment, and add a line item called payment with a negative value, and it works. This is a work-around if you need to take deposits and then accept a payment for the remainder.
Hopefully Xero comes to the party before credit cards become obsolete ;)
Mike
www.bestexhaust.com.au
Hi Brittany, I'm also having trouble getting the DocX instructions to work and am also getting !Undefined Bookmark.
Can you send me the DOCX template please? I'm trying to add two different surcharges, one for debit cards at 5% and one for credit cards at 1.2%.
Thanks!
Can you send me the DOCX template please? I'm trying to add two different surcharges, one for debit cards at 5% and one for credit cards at 1.2%.
Thanks!
Hi Vicky, have sent through to you now. Jillinda, I'm so sorry I don't think I sent the template to you! Let me know if it's something you still need. Cheers.
Merged: Automatically add 'convenience fee' if online payment used
Online payment services charge a fee per transaction (e.g. 2.9% + 30 cents for PayPal U.S.)
I'd like the option to pass the fee charged by an online payment service (e.g. Paypal, Stripe, etc.) along to my customer if they choose to pay online. Since my invoices tend to be on the larger side, even a few percent can be a significant amount.
I'd prefer to be paid by ACH, so would like to provide an incentive for the customer to do so.
- Paul
Online payment services charge a fee per transaction (e.g. 2.9% + 30 cents for PayPal U.S.)
I'd like the option to pass the fee charged by an online payment service (e.g. Paypal, Stripe, etc.) along to my customer if they choose to pay online. Since my invoices tend to be on the larger side, even a few percent can be a significant amount.
I'd prefer to be paid by ACH, so would like to provide an incentive for the customer to do so.
- Paul
Good Morning Brittany,
Could you please send a copy of the template to me as well? Thank you.
Could you please send a copy of the template to me as well? Thank you.
The issue is that even with this DOCX invoice template Brittany is sending out, if the customer is using your chosen “payment service” (in my case, Stripe), there is no option to pay more than the set invoice amount.
For example, if I send a client an invoice for $5,000.00 and they chose the “Pay Now” option, there is no ability for the client to actually add the 2.9% Stripe surcharge amount. The DOCX option is absolutely useless.
This is ridiculous that this thread is still going on. PLEASE FIX THIS XERO!
For example, if I send a client an invoice for $5,000.00 and they chose the “Pay Now” option, there is no ability for the client to actually add the 2.9% Stripe surcharge amount. The DOCX option is absolutely useless.
This is ridiculous that this thread is still going on. PLEASE FIX THIS XERO!
Hi team, definitely understand that the Docx invoice template isn't ideal. However, in lieu of the actual functionality, I'm just trying to help by providing a (manual) way around it.
@Bec and @Kelly have sent you through the template now.
@Bec and @Kelly have sent you through the template now.
Merged: Credit Card Surcharge on Sales Invoice
May we suggest that the Sales Invoice layout should have an option to include credit card surcharge like the below example:
Subtotal 100.00
TOTAL GST 10.00
--------------------------------
Total AUD 110.00
Less Amount Paid 0.00
--------------------------------
AMOUNT DUE 110.00
(Excluding Credit Card fee)
--------------------------------
Credit Card fee (inc GST) is 1.87
May we suggest that the Sales Invoice layout should have an option to include credit card surcharge like the below example:
Subtotal 100.00
TOTAL GST 10.00
--------------------------------
Total AUD 110.00
Less Amount Paid 0.00
--------------------------------
AMOUNT DUE 110.00
(Excluding Credit Card fee)
--------------------------------
Credit Card fee (inc GST) is 1.87
Maria Meliniza Jovic
Merged: payment gateway fees added to online invoice
I send invoices via e-mail to my customers and include details of my bank account so that they can pay via Bacs. My business has very small mark ups and cannot stand the cost of payment gateway fees. In the invoice txt we include details of our paypal account also but request that customers add the fee percentage on top of the payment and we then add an extra line to the invoice. However I'd prefer to have the pay now button in use.
I work at several companies that use other software such as sage with Sagepay as a gateway. If their customers pay via this gateway the fees automatically get added on the payment screen and an extra line on the invoice is generated automatically.
I'd love to see this feature added to Xero.
Regards
Stefan
I send invoices via e-mail to my customers and include details of my bank account so that they can pay via Bacs. My business has very small mark ups and cannot stand the cost of payment gateway fees. In the invoice txt we include details of our paypal account also but request that customers add the fee percentage on top of the payment and we then add an extra line to the invoice. However I'd prefer to have the pay now button in use.
I work at several companies that use other software such as sage with Sagepay as a gateway. If their customers pay via this gateway the fees automatically get added on the payment screen and an extra line on the invoice is generated automatically.
I'd love to see this feature added to Xero.
Regards
Stefan
Hi Everyone,
eWAY has resolved this issue out of box with the Pay Now button. It does not cost you anything extra to use this, and easy to setup in a few clicks.
https://www.eway.com.au/knowledge-centre/trending-articles/how-do-i-setup-paythis-with-eway-and-xero
Regards,
Joel
eWAY has resolved this issue out of box with the Pay Now button. It does not cost you anything extra to use this, and easy to setup in a few clicks.
https://www.eway.com.au/knowledge-centre/trending-articles/how-do-i-setup-paythis-with-eway-and-xero
Regards,
Joel
unfortunately, eWAY doesn't have canada, nor the USA so is probably useless for 90% of the people on this thread :)
As of now 205 replies over several years. Fail. How is this not a required standard feature in 2016.
Phil Kloos
As you know Xero would rather its partners do all the hard work, and if need be customers pay extra for what should be standard features. If I had shares in xero I'd be selling them. Its a slippery slope from here...
I agree Mike.
Phil Kloos
Agreed.
Despite my pointless “notice” to clients to have me manually add the 3% credit fee, I still have clients just pay the amount automatically online. It’s not worth trying to refund the amount and re-invoice or try to get them to pay the additional fee amount at that point. So on top of Xero not having built-in ACH payment functionality (like Intuit QBO), you have this silly constraint.
Despite my pointless “notice” to clients to have me manually add the 3% credit fee, I still have clients just pay the amount automatically online. It’s not worth trying to refund the amount and re-invoice or try to get them to pay the additional fee amount at that point. So on top of Xero not having built-in ACH payment functionality (like Intuit QBO), you have this silly constraint.
Totally agree Mike, this is going on for almost 2 years now and all Xero wants is to 'support' their add-ons to make money on a basic function!
Is there a Facebook page for Xero? Amazing how businesses have changed their attitude towards issues once a FB community kept asking for the same thing all over again... Just a shame that such a great accounting system simply does not want to make basic adjustments in favour to one add-on provider...
Is there a Facebook page for Xero? Amazing how businesses have changed their attitude towards issues once a FB community kept asking for the same thing all over again... Just a shame that such a great accounting system simply does not want to make basic adjustments in favour to one add-on provider...
I'd love to see the Auto Calculate Credit Card Fee or online payment fee, show on Invoice feature integrated into XERO, As well as a way to issue invoices with a "% DEPOSIT AMOUNT REQUIRED" option.
A FB page of outcry might just do the trick - because there are always other options to use/try - I don't need to use XERO, it's definitely not as convenient as it first promised
A FB page of outcry might just do the trick - because there are always other options to use/try - I don't need to use XERO, it's definitely not as convenient as it first promised
When I sorted Feature Requests by Votes Xero has not made completed any Feature Requests since 2012. I went back 4 pages. When you have a group of entrepreneurs voice there concern for a business model maybe you should take notice. Make sure everyone votes.
Phil Kloos
if someone starts something on fb or twitter i'd contribute as well, this is pretty insane
I posted and thought it was moderated but it is in the visitor posts. Please like and share.
Phil Kloos
ridiculous. perhaps we should start a gofundme since they can't hire their own developers for this seemingly easy fix.
Xero responded on Facebook
Phil Kloos
Hi all,
I am working on a plugin for us all to use. I expect to have it working within a week, but we'll see. If you would like to know as soon as it's ready, please email me at xeroplugins@gmail.com.
Otherwise, I will post again here when it is ready.
Cheers,
Jayden
I am working on a plugin for us all to use. I expect to have it working within a week, but we'll see. If you would like to know as soon as it's ready, please email me at xeroplugins@gmail.com.
Otherwise, I will post again here when it is ready.
Cheers,
Jayden
Nice
Phil Kloos
We ended up going the eWay route out of sheer frustration. This is a giant pain for our accounting team, because all of our other products/services etc use Stripe's API, and we hardly want to spend the time & money re-developing our other payment gateways to use eWay just because Xero won't handle this themselves. Such a nightmare.
It'd be like me telling my customers what they want to buy, and although "listening" to them about what they want, not giving a rats about what they say. How long would I last if I did that???
Customer experience is everything these days, and Xero although you started off well you're "in a ditch" figuratively speaking right now. It might be time to get out of that ditch...
Customer experience is everything these days, and Xero although you started off well you're "in a ditch" figuratively speaking right now. It might be time to get out of that ditch...
eWAY is always happy to help anyone setup their Xero account with eWAY 24/7. We can help anyone with a business in Australia, New Zealand, the UK, Singapore, Hong Kong or Malaysia. eWAY can solve this by linking eWAY's PayThis service to the Xero PayNow button. You can find out how easy this is to setup via https://www.eway.com.au/knowledge-centre/trending-articles/how-do-i-setup-paythis-with-eway-and-xero
If you need any assistance please visit us at http://eway.io/
If you need any assistance please visit us at http://eway.io/
I would like to enable online payments for some customers who want to pay by debit/credit card, but it makes no sense at all in our business to do this until Xero allows for passing the charge onto customers. This is for two reasons. First, our customers currently pay by bank transfer which is free, so the incentive to support cards is reduced. Second our invoiced amounts are over £1000/$1500 so % fees are extortionately expensive, and it's only fair they are paid by choice by the person making the payment. I mean seriously, eWAY grab a $26 dollar fee for processing one payment of $1000? It's absurd, but for some clients it might make sense (eg if they want to use credit to pay). But it's the buyer's choice, not the vendor.
I would hope Xero will soon support specifying a fixed % online payment fee (to be automatically invoiced) in the invoice template. That wouldn't be particularly onerous and the value can be manually set to match what the card processor charges. At the moment the lack of such a feature renders the whole payment system completely unusable in our business.
I would hope Xero will soon support specifying a fixed % online payment fee (to be automatically invoiced) in the invoice template. That wouldn't be particularly onerous and the value can be manually set to match what the card processor charges. At the moment the lack of such a feature renders the whole payment system completely unusable in our business.
Hi Oliver Cornes,
There are definitely some other benefits to introducing card transactions on to your invoices over requiring customers to process a bank transfer. By processing using a card transaction the invoice can be updated automatically and if you use us, we allow your customers to access stored card details via social logins (they don't have to go and find their card, they can just log in via Facebook, Twitter etc and we'll look up their card details in our system).
Regarding surcharges, they eWAY "Pay This" integration allows you to set surcharges per card type (flat fee or a percentage). In addition to surcharges you also get access to:
* eWAY Bank Feeds in to Xero for auto reconciliation of payments and deposits
* Allow customers to pay via cards, PayPal, Social Payments, MasterPass and Visa Checkout
* eWAY SmartPOS allows you to accept payments face to face with tap n go or swipe payments and it even hooks in to Xero to display your invoices.
Just to clarify on the fees involved, yes it is higher than a bank transfer - this is because there are a number of systems being utilised to ensure a successful payment. Our percentage includes your interchange fee (the fees that the card issuers charge for accessing their system), the banks fee and finally our fee as well. In the case of the UK, we don't charge a percentage, we're only charging 5p per transaction.
Oliver we'd be more than happy to talk over the fees and benefits to your business in more detail with you, please feel free to email me on partner@eway.com.au and I'll have a member of our success team get in contact.
Maclean
There are definitely some other benefits to introducing card transactions on to your invoices over requiring customers to process a bank transfer. By processing using a card transaction the invoice can be updated automatically and if you use us, we allow your customers to access stored card details via social logins (they don't have to go and find their card, they can just log in via Facebook, Twitter etc and we'll look up their card details in our system).
Regarding surcharges, they eWAY "Pay This" integration allows you to set surcharges per card type (flat fee or a percentage). In addition to surcharges you also get access to:
* eWAY Bank Feeds in to Xero for auto reconciliation of payments and deposits
* Allow customers to pay via cards, PayPal, Social Payments, MasterPass and Visa Checkout
* eWAY SmartPOS allows you to accept payments face to face with tap n go or swipe payments and it even hooks in to Xero to display your invoices.
Just to clarify on the fees involved, yes it is higher than a bank transfer - this is because there are a number of systems being utilised to ensure a successful payment. Our percentage includes your interchange fee (the fees that the card issuers charge for accessing their system), the banks fee and finally our fee as well. In the case of the UK, we don't charge a percentage, we're only charging 5p per transaction.
Oliver we'd be more than happy to talk over the fees and benefits to your business in more detail with you, please feel free to email me on partner@eway.com.au and I'll have a member of our success team get in contact.
Maclean
Merged: Automatic add in for credit card payment fees
I'd really like to see on invoicing an automatic function whereby when customers choose to pay via EFT they don't get charged anything additional, simply the invoice amount. However, when choosing to pay via credit card, that the invoice automatically adds on a set percentage fee. I saw this functionality on an electronic invoice I received last week and it worked really well and outlined what the additional % fee amount was, which I was happy to accept. Is this something that Xero will be offering as it would be really beneficial to me and my business and I'm sure many other businesses. Thank you in advance. Regards, Samantha.
I'd really like to see on invoicing an automatic function whereby when customers choose to pay via EFT they don't get charged anything additional, simply the invoice amount. However, when choosing to pay via credit card, that the invoice automatically adds on a set percentage fee. I saw this functionality on an electronic invoice I received last week and it worked really well and outlined what the additional % fee amount was, which I was happy to accept. Is this something that Xero will be offering as it would be really beneficial to me and my business and I'm sure many other businesses. Thank you in advance. Regards, Samantha.
Hi Samantha,
My product, uCollect, will be adding this feature later this year. If you want to be notified just fill in the Contact Us form and I will let you know when it has been added.
For those interested in initiating pre-authorised Direct Debit/ACH or Credit Card transactions based on your Xero invoice due date and with Xero Payment Services option please check out uCollect.
Right now (Feb 2016) it has facilities for Direct Debits for NZ Banks, Australian banks (using generic ABA file), EziDebit, US ACH and SEPA (Eurozone). You can also charge credit cards through Stripe, Payment Express, Forte and Authorize.net. We also have PayNow integration for selected gateways. Coming soon will be eWAY, eDebit, Mint Payments, Go Cardless and more. Please let us know if there is some gateway that you would like to use that we have not listed.
My product, uCollect, will be adding this feature later this year. If you want to be notified just fill in the Contact Us form and I will let you know when it has been added.
For those interested in initiating pre-authorised Direct Debit/ACH or Credit Card transactions based on your Xero invoice due date and with Xero Payment Services option please check out uCollect.
Right now (Feb 2016) it has facilities for Direct Debits for NZ Banks, Australian banks (using generic ABA file), EziDebit, US ACH and SEPA (Eurozone). You can also charge credit cards through Stripe, Payment Express, Forte and Authorize.net. We also have PayNow integration for selected gateways. Coming soon will be eWAY, eDebit, Mint Payments, Go Cardless and more. Please let us know if there is some gateway that you would like to use that we have not listed.
I would like to see an update on this asap!!!
Suggestion:
when clients click on the Pay now button it should show all the options of payments and surcharge prices next to them, online banking being free as least convenient,
Also we as the ones charging the clients should be able to determine the surcharge % as so it not just xero/paypal and the banks making money off this feature but also a little to the one doing the hard work bringing in the clients.
If Xero manages this i'll be forever in love more then i already am lets scratch each others back on this one.
efficiency = productivity = wealth!!! get on it xero as i want to charge people from my phone via clients credit card and gaining from it not loosing out on fees that should be passed on. talk about good cash flow
Suggestion:
when clients click on the Pay now button it should show all the options of payments and surcharge prices next to them, online banking being free as least convenient,
Also we as the ones charging the clients should be able to determine the surcharge % as so it not just xero/paypal and the banks making money off this feature but also a little to the one doing the hard work bringing in the clients.
If Xero manages this i'll be forever in love more then i already am lets scratch each others back on this one.
efficiency = productivity = wealth!!! get on it xero as i want to charge people from my phone via clients credit card and gaining from it not loosing out on fees that should be passed on. talk about good cash flow
Just to add my voice to the noise here - PLEASE - get something added, its really very critical.
Hi Xero - I can see this discussion has been going on for approximately 4 years now. Do you have any further information as to what your commitment is going forward regarding this and do you have timeframes? Has this issue been moved up in the list of business priorities for Xero in the past four years as I understand from reading this thread that it hasn't been seen as a priority. There seem to be many businesses and individuals who believe that it is a priority and so any information about how Xero can continue to support us as small businesses will be greatly appreciated.
To chime slightly more constructively than my previous post - Xero have happily publicised the "Pay now" button aspect of their service, making it easy for our customers to pay by clicking on the invoice.
Its also very convenient for Xero to market to our customers when they make their payments using these buttons as they do.
So I find it really pretty crap that Xero are pushing their Pay now free publicity button, which of course uses a payment system like PP or Stripe, yet have decided to swerve the important payment processing problem they create.
Its also very convenient for Xero to market to our customers when they make their payments using these buttons as they do.
So I find it really pretty crap that Xero are pushing their Pay now free publicity button, which of course uses a payment system like PP or Stripe, yet have decided to swerve the important payment processing problem they create.
As this thread is getting a lot of replies recently I wanted to just touch on an early reply by eWAY and hopefully you all receive this update via email.
If you use eWAY as your payment integration for Xero we can enable surcharges on our side. Further, you can have surcharges calculated on a per card basis (Visa, MasterCard, Amex etc) and we'll automatically notify the customer of the surcharge and charge it. We'll also add a new line item to your invoice for the surcharge to ensure a nice and easy reconciliation.
If you have any questions on this feature please get in touch, easiest way is probably live chat form our website eway.com.au
Maclean
If you use eWAY as your payment integration for Xero we can enable surcharges on our side. Further, you can have surcharges calculated on a per card basis (Visa, MasterCard, Amex etc) and we'll automatically notify the customer of the surcharge and charge it. We'll also add a new line item to your invoice for the surcharge to ensure a nice and easy reconciliation.
If you have any questions on this feature please get in touch, easiest way is probably live chat form our website eway.com.au
Maclean
lol @ eway, you guys keep replying here, but don't you only support like 4 countries? i asked previously when you would support canada..
and, that's kinda besides the point, wtf xero, this is a simple addition people have been asking for, for years, and you can't even provide a proper response, we shouldn't have to rely on third party solutions for something like this..
and, that's kinda besides the point, wtf xero, this is a simple addition people have been asking for, for years, and you can't even provide a proper response, we shouldn't have to rely on third party solutions for something like this..
I dont use eway, I dont want to use eway!
Just want the supplier I use to apply a very simple logic to invoices getting paid by payment systems....
Just want the supplier I use to apply a very simple logic to invoices getting paid by payment systems....
Hi Matthew, we support six countries and each Xero user that has replied since my last reply is in one of those countries. Sorry we're not in Canada yet but we're always working at adding in extra countries.
Steve, no problem at all. I just wanted to make sure that you were aware that there are solutions outside of native Xero support.
Maclean
Steve, no problem at all. I just wanted to make sure that you were aware that there are solutions outside of native Xero support.
Maclean
The words on Xero's grave stone will read "we didn't perceive there was a problem"
News flash eWay - you're pissing off your customerbase. Wakey wakey, fix some of this stuff and we might regain a little respect for you.
News flash eWay - you're pissing off your customerbase. Wakey wakey, fix some of this stuff and we might regain a little respect for you.
Hey everyone - can we all please take a chill pill and pull back on the hating! I agree with you all - but tearing strips off Xero and eWay like this doesn't help anyone.
Please remember that just because you ask for it doesn't mean you will get it. I know that's not what we want, but it is the reality. This is not a "simple" change as some suggest (nothing ever is). It is nice that eWay give their users an option here - some other payment service providers do as well. At the end of the day if a software service doesn't do what is mission critical to you then you need to move to one that does - but please do so quietly.
P.S. I don't work for Xero, and don't respond to haters!
Please remember that just because you ask for it doesn't mean you will get it. I know that's not what we want, but it is the reality. This is not a "simple" change as some suggest (nothing ever is). It is nice that eWay give their users an option here - some other payment service providers do as well. At the end of the day if a software service doesn't do what is mission critical to you then you need to move to one that does - but please do so quietly.
P.S. I don't work for Xero, and don't respond to haters!
I agree. This should be a feature.
Just unwittingly signed up for Stripe (through xero) and was charged £10 for the benefit of a customer paying by card as opposed to by BACS which is my usual route.
Not happy that I am picking up costs so have taken stripe off and reverting back to my clients paying me by bacs transfer.
I do though like the added functionality that the PAY NOW by paypal/stripe offers but don't want to charge my clients say a £10 card fee when they may opt to pay by Bacs where there is no charge to me.
Also there appears to be no way to turn on / off the car payment feature on an invoice by invoice basis?
Just unwittingly signed up for Stripe (through xero) and was charged £10 for the benefit of a customer paying by card as opposed to by BACS which is my usual route.
Not happy that I am picking up costs so have taken stripe off and reverting back to my clients paying me by bacs transfer.
I do though like the added functionality that the PAY NOW by paypal/stripe offers but don't want to charge my clients say a £10 card fee when they may opt to pay by Bacs where there is no charge to me.
Also there appears to be no way to turn on / off the car payment feature on an invoice by invoice basis?
There is one possible legitimate reason Xero has not implemented this feature. And that’s because of US state laws. I was complaining to my accountant about this lack of an auto credit card fee feature. She informed me that, at least in the state of Colorado, billing a customer for a bank processing fee is actually illegal. You could in theory pad your billing amount by increasing your products/services to roll in that 2-3%, but you cannot line-item add the credit card fee separately.
This would, in theory, open up a whole can of worms for Xero, as it would have to track state laws (and their constant updates), or the end user would have to be educated enough about their local laws. I certainly didn’t know the above law.
This would, in theory, open up a whole can of worms for Xero, as it would have to track state laws (and their constant updates), or the end user would have to be educated enough about their local laws. I certainly didn’t know the above law.
Honestly Xero, how hard is it to add a button to the invoice template that you can make a selection of adding a surcharge for certain payment methods? Simple maths! eg a 1.9% surcharge multiplies invoice total by 1.019.
This thread had been going since 12/6/2012 and was a user request - people want this & I think it is poor form to have not even attempted to set up a simple version as a starting point towards a solution that people are requesting. They don't want third party agencies like eWay (who are 2.6% here btw compared to 1.9% from square) & we aren't all asking for a payment platform - we just want to quickly & simply calculate the charges to pass on to our customers.
It is not going to take much effort from any programmer who is worth employing to add an option for a simple multiplier algorithm to the invoice template.
Can you add this simple feature for a starting point?
Might save a whole heap of clients from voting with their feet
Over 1380 days since original feature request was made & counting..............
This thread had been going since 12/6/2012 and was a user request - people want this & I think it is poor form to have not even attempted to set up a simple version as a starting point towards a solution that people are requesting. They don't want third party agencies like eWay (who are 2.6% here btw compared to 1.9% from square) & we aren't all asking for a payment platform - we just want to quickly & simply calculate the charges to pass on to our customers.
It is not going to take much effort from any programmer who is worth employing to add an option for a simple multiplier algorithm to the invoice template.
Can you add this simple feature for a starting point?
Might save a whole heap of clients from voting with their feet
Over 1380 days since original feature request was made & counting..............
Merged: stripe
i don't wish to 'pay' for the stripe services. it'd be nice to have the option available for my clients who wish to pay using credit card but that they should pay the Stripe fees themselves (ergo, the fee is added on top of my invoiced amount such that i receive the full payment). otherwise, i have to calculate the stripe fee and add it on to the next invoice, which is a nuisance.
i don't wish to 'pay' for the stripe services. it'd be nice to have the option available for my clients who wish to pay using credit card but that they should pay the Stripe fees themselves (ergo, the fee is added on top of my invoiced amount such that i receive the full payment). otherwise, i have to calculate the stripe fee and add it on to the next invoice, which is a nuisance.
This seems as this feature has been requested and discussed since 2012 and its still not a feature that anyone at xero gives a about. That is FOUR years!!!
I am going to start looking at quickbooks and sage and see if they offer a more robust invoicing segment that includes important stuff like this.
I will let you guys know if there is a better solution to xero
I am going to start looking at quickbooks and sage and see if they offer a more robust invoicing segment that includes important stuff like this.
I will let you guys know if there is a better solution to xero
axel funk
Hi everyone, please don't mistake quietness from us as indifference.
We generally provide updates where we have information to add, and at this stage there's been nothing meaningful to update you with here.
Recently we've been focusing on the Payment Service experience - improving the integrations we currently have, and adding new ones.
However, right now there isn't scheduled plans to develop this. We try to be as upfront as we can on these big requests as we know that the development/non-development of functionality can have an impact on decision making.
I do also just want to confirm that the age of a request doesn't necessarily influence when it'll be developed. A range of factors affect the priority of a feature being developed, voting being just one of them.
Any changes and you'll be the first to know here.
We generally provide updates where we have information to add, and at this stage there's been nothing meaningful to update you with here.
Recently we've been focusing on the Payment Service experience - improving the integrations we currently have, and adding new ones.
However, right now there isn't scheduled plans to develop this. We try to be as upfront as we can on these big requests as we know that the development/non-development of functionality can have an impact on decision making.
I do also just want to confirm that the age of a request doesn't necessarily influence when it'll be developed. A range of factors affect the priority of a feature being developed, voting being just one of them.
Any changes and you'll be the first to know here.
This seems like an essential addition and no brainer given the ease at which we can add payment services like Stripe and PayPal. Michael Edwards has summed it up well, it is simple maths. Create a check box for it and an input field on the integration page for the amount, then multiply it by for the amount that shows online.
Brittany, your comment "However, right now there isn't scheduled plans to develop this" is honestly disappointing to say the least because being able to pass Credit Card/Online Payment fees to customers is one of the most basic features an accounting system should have.
To see that users have been requesting this SIMPLE feature for 4 years now but it still has not been incorporated makes me want to propose a migration from Xero to another accounting software and I probably will bring that up during our next internal meeting.
If I were running things at Xero, I most definitely would have thought of this feature and incorporated it before the launch of the system. C'mon guys! This is a must and should be done ASAP!
To see that users have been requesting this SIMPLE feature for 4 years now but it still has not been incorporated makes me want to propose a migration from Xero to another accounting software and I probably will bring that up during our next internal meeting.
If I were running things at Xero, I most definitely would have thought of this feature and incorporated it before the launch of the system. C'mon guys! This is a must and should be done ASAP!
Hi All and Xero,
I run a bookkeeping business and a lot of my clients were very happy when you introduced Stripe and square into Xero. A fantastic and quick way to get paid by our customers. It fit in beautifully with your "View and pay your bill online" facility.
However, most small businesses just cannot wear the 1.9% that someone like Square charges per transaction. All of my customers have been waiting for the ability to offer their customers to view and pay their invoices online - but are waiting. Why?
How do you offer your customers to view and pay their bills online, when the amount of the invoice will differ depending on which payment method the customer chooses. Does the business just charge everyone an extra 1.9% on top of all their invoices just in case their customer chooses to pay with credit card? Or do they just opt not to use that part of Xero? It would be a wonderful function in Xero and a real time saver for a lot of my customers' customers. But it is just too difficult to explain it when sending the invoice. No one reads the emails that come with the invoices anyway, unless there is an issue.
You have come so far with both of these systems and integrating them together, but the most important part of the whole exercise is missing.
So, if you want us to truly be able to be utilise Xero and be less hands on and more automated, then you will finish this one vital step in the chain you started.
There are numerous Xero users out there not taking up the payment methods due only to the fact that you do not have the function to be able to add on the surcharge.
Just thought I'd give you some insight into our frustration.
Thanks,
Hoping this is picked up and run with soon! :)
I run a bookkeeping business and a lot of my clients were very happy when you introduced Stripe and square into Xero. A fantastic and quick way to get paid by our customers. It fit in beautifully with your "View and pay your bill online" facility.
However, most small businesses just cannot wear the 1.9% that someone like Square charges per transaction. All of my customers have been waiting for the ability to offer their customers to view and pay their invoices online - but are waiting. Why?
How do you offer your customers to view and pay their bills online, when the amount of the invoice will differ depending on which payment method the customer chooses. Does the business just charge everyone an extra 1.9% on top of all their invoices just in case their customer chooses to pay with credit card? Or do they just opt not to use that part of Xero? It would be a wonderful function in Xero and a real time saver for a lot of my customers' customers. But it is just too difficult to explain it when sending the invoice. No one reads the emails that come with the invoices anyway, unless there is an issue.
You have come so far with both of these systems and integrating them together, but the most important part of the whole exercise is missing.
So, if you want us to truly be able to be utilise Xero and be less hands on and more automated, then you will finish this one vital step in the chain you started.
There are numerous Xero users out there not taking up the payment methods due only to the fact that you do not have the function to be able to add on the surcharge.
Just thought I'd give you some insight into our frustration.
Thanks,
Hoping this is picked up and run with soon! :)
Hi Brittany,
It seems Xero is trying to help small businesses get paid faster - at least that is what you tell us:
"At Xero we’re always looking for ways to help our small business customers get paid faster. With today’s release we hope to make paying you a more beautiful experience for your customers, by making it easier for them to pay you. We’re already making progress on the next set of improvements, so stay tuned!"
Maybe you should stop adding new payment services until you have completed the current payment services. You need to address the surcharge issue which has been on this forum for 4 years.
"We’ve seen fantastic uptake of these features"
Well you will be staggered by the uptake if you just address the surcharge issue.
It seems Xero is trying to help small businesses get paid faster - at least that is what you tell us:
"At Xero we’re always looking for ways to help our small business customers get paid faster. With today’s release we hope to make paying you a more beautiful experience for your customers, by making it easier for them to pay you. We’re already making progress on the next set of improvements, so stay tuned!"
Maybe you should stop adding new payment services until you have completed the current payment services. You need to address the surcharge issue which has been on this forum for 4 years.
"We’ve seen fantastic uptake of these features"
Well you will be staggered by the uptake if you just address the surcharge issue.
Merged: Stripe / Xero - passing on the 1.7% transaction fee to the client
We are using the Stripe payment service to accept credit card payments.
It is our understanding that there is currently no mechanism in Xero or Stripe to pass on the 1.7% fee to the client when they nominate to pay the invoice via credit card. That is, we would like to charge the client the invoice amount plus the 1.7% fee as an uplift.
Does anyone have a solution for doing this automatically on Xero? We are open to using a payment service other than Stripe to achieve this if necessary.
Alternatively, does anyone know if Xero and/or Stripe have this capability on their development roadmap or what the process is to request this?
Thanks
Karen.
We are using the Stripe payment service to accept credit card payments.
It is our understanding that there is currently no mechanism in Xero or Stripe to pass on the 1.7% fee to the client when they nominate to pay the invoice via credit card. That is, we would like to charge the client the invoice amount plus the 1.7% fee as an uplift.
Does anyone have a solution for doing this automatically on Xero? We are open to using a payment service other than Stripe to achieve this if necessary.
Alternatively, does anyone know if Xero and/or Stripe have this capability on their development roadmap or what the process is to request this?
Thanks
Karen.
Just want to chime in here. This feature request sounds quite simple and extremely valuable. I'm not sure why you 'd consider this a "big request." In the matrix of IMPACT vs TIME this has got to be quite high on the list. The impact is huge, the time is minimal.
Totally agreed Micha. But I think it would take some sort of a miracle for Xero to listen to what users actually want.
As it stands right now, they seem to have turned a deaf ear to this request. I have already started looking for an alternative and as soon as I find one, I am saying goodbye to these guys for good.
As it stands right now, they seem to have turned a deaf ear to this request. I have already started looking for an alternative and as soon as I find one, I am saying goodbye to these guys for good.
Penny, if you do find a suitable alternative, please post it here as I think 90% of us would switch in a heartbeat since Xero obviously cares not about their PAYING customers.
It seems that there is alot of support for this request.
Does Xero have some sort of "crowdfunding" option for implementing unplanned feature requests?
Since it isn't on the development roadmap, can Xero assign a dollar value to this work and agree to implement the feature if users fund it?
This would potentially provide a win-win.
It costs us money to not have this feature. It costs us in the fees we pay when a credit card is used, but it also costs us in that (because of the fees we can't recover), we don't offer credit card across the board which impacts cash flow.
I think Xero is an excellent platform and I want to keep using it. I also understand that a software developer can't provide everything for free. But I think we need to have a way forward to get this functionality implemented.
I'd be interested in Xero's feedback on this - I'll happily co-ordinate a crowd-funding appeal if Xero and other community members are interested....
Thanks
Karen.
Does Xero have some sort of "crowdfunding" option for implementing unplanned feature requests?
Since it isn't on the development roadmap, can Xero assign a dollar value to this work and agree to implement the feature if users fund it?
This would potentially provide a win-win.
It costs us money to not have this feature. It costs us in the fees we pay when a credit card is used, but it also costs us in that (because of the fees we can't recover), we don't offer credit card across the board which impacts cash flow.
I think Xero is an excellent platform and I want to keep using it. I also understand that a software developer can't provide everything for free. But I think we need to have a way forward to get this functionality implemented.
I'd be interested in Xero's feedback on this - I'll happily co-ordinate a crowd-funding appeal if Xero and other community members are interested....
Thanks
Karen.
Xero's development schedule baffles me. Surely something like this (which obviously has a lot of user requests) is relatively easy to implement without the add-on companies needing to be consulted?!
I am holding off from accepting credit cards via Xero for this reason (as I'm sure other users are). Delay in adding features like this only serve to encourage users to look at alternatives... come on Xero!
I am holding off from accepting credit cards via Xero for this reason (as I'm sure other users are). Delay in adding features like this only serve to encourage users to look at alternatives... come on Xero!
I have stopped using paypal as its just not worth the fees that my clients would be more than happy to pay. Paypal you are losing out here!!!
I just searched for this topic as I'm getting sick of having to manually input these fees, and 'assumed' that it would be inbuilt somewhere that I wasn't yet aware of.
Well, I am honestly appalled to find that this feature doesn't already exist, and at the rate in which Xero is working to solve what is an everyday issue in using this software. I'm looking back to when this topic was originally posted... 4 YEARS AGO!
I swear the worst decision I ever made, actually my wife made the decision due to the recommendations from our former Accountant, was to switch from MYOB!
It's a BASIC function. I can set up a formula to calculate this on Excel in under a minute!!!
Well, I am honestly appalled to find that this feature doesn't already exist, and at the rate in which Xero is working to solve what is an everyday issue in using this software. I'm looking back to when this topic was originally posted... 4 YEARS AGO!
I swear the worst decision I ever made, actually my wife made the decision due to the recommendations from our former Accountant, was to switch from MYOB!
It's a BASIC function. I can set up a formula to calculate this on Excel in under a minute!!!
I have stopped recommending Xero to anyone who asks as a result. The Xero team seem have a VERY odd way of prioritising features and assume that their customers will work out to get a feature they need to register, login, search for a thread and vote for it.
How many actually do this... very few I bet. Many won't even know this is the way to request a feature and grumble away in their office and simply make the decision to switch. If Xero management realised this they would be prioritising such basic features.
It is frustrating and does more harm than any positive marketing can achieve.
How many actually do this... very few I bet. Many won't even know this is the way to request a feature and grumble away in their office and simply make the decision to switch. If Xero management realised this they would be prioritising such basic features.
It is frustrating and does more harm than any positive marketing can achieve.
I'm baffled as to why this hasn't been implemented yet. I would have thought that something like this, which has such huge community support, would at least be on the roadmap.
I do have a bit of insight here, I'm a web developer and have built a couple of CMSs, currently being used by hundreds of clients. They wanted this feature, and I added it to our CMS. It didn't take long.
All it requires is two fields, a fixed price "flagfall" field, and a percentage field. This is enough for just about all the different credit card gateways out there. Then, if someone chooses to "Pay their bill online", then those fields are calculated, and a new line item added to the bill inside the merchant invoice. The invoice inside Xero doesn't need to be changed at all.
I honestly can't see why this hasn't been done yet.
I do have a bit of insight here, I'm a web developer and have built a couple of CMSs, currently being used by hundreds of clients. They wanted this feature, and I added it to our CMS. It didn't take long.
All it requires is two fields, a fixed price "flagfall" field, and a percentage field. This is enough for just about all the different credit card gateways out there. Then, if someone chooses to "Pay their bill online", then those fields are calculated, and a new line item added to the bill inside the merchant invoice. The invoice inside Xero doesn't need to be changed at all.
I honestly can't see why this hasn't been done yet.
Merged: Add credit card charges to invoice when payment made by credit card
This is the feature whereby when a client pays via a credit card gateway, the credit card fee is added to the invoice and paid by the client. I realise there is a very old request about this that has 258 replies and that Xero do not already have this on their roadmap.
I posted this question (see below) mid-June and am seeking a response from Xero.
Thanks:
It seems that there is alot of support for this request.
Does Xero have some sort of "crowdfunding" option for implementing unplanned feature requests?
Since it isn't on the development roadmap, can Xero assign a dollar value to this work and agree to implement the feature if users fund it?
This would potentially provide a win-win.
It costs us money to not have this feature. It costs us in the fees we pay when a credit card is used, but it also costs us in that (because of the fees we can't recover), we don't offer credit card across the board which impacts cash flow.
I think Xero is an excellent platform and I want to keep using it. I also understand that a software developer can't provide everything for free. But I think we need to have a way forward to get this functionality implemented.
I'd be interested in Xero's feedback on this - I'll happily co-ordinate a crowd-funding appeal if Xero and other community members are interested....
Thanks
Karen.
This is the feature whereby when a client pays via a credit card gateway, the credit card fee is added to the invoice and paid by the client. I realise there is a very old request about this that has 258 replies and that Xero do not already have this on their roadmap.
I posted this question (see below) mid-June and am seeking a response from Xero.
Thanks:
It seems that there is alot of support for this request.
Does Xero have some sort of "crowdfunding" option for implementing unplanned feature requests?
Since it isn't on the development roadmap, can Xero assign a dollar value to this work and agree to implement the feature if users fund it?
This would potentially provide a win-win.
It costs us money to not have this feature. It costs us in the fees we pay when a credit card is used, but it also costs us in that (because of the fees we can't recover), we don't offer credit card across the board which impacts cash flow.
I think Xero is an excellent platform and I want to keep using it. I also understand that a software developer can't provide everything for free. But I think we need to have a way forward to get this functionality implemented.
I'd be interested in Xero's feedback on this - I'll happily co-ordinate a crowd-funding appeal if Xero and other community members are interested....
Thanks
Karen.
I just moved my two companies to Xero and am seriously contemplating moving off due to the lack of this feature.
I am evaluating Xero for my business and finding this is missing is really giving me pause about migrating. As a small business giving away ~ 3% of each transaction is awfully painful. I know there is a third party solution but it seems crazy this is not built in. Especially after four (???) years.
Actually there is no third party solution if your company is based in the U.S. since eWay doesn't support third party transactions. :(
So it looks like Xero has "addressed" this issue by adding something that automatically puts the stripe / paypal fees into your merchant fees account.
However, this DOES NOT ADDRESS the issue. As I understand it, we still pay for the stripe / Paypal fees.
I want the customer to pay for those fees.
Seriously, it can't be that hard. In fact I know it's not that hard, because I've written payment gateway code to do exactly this, in a couple of CMS modules.
Come on Xero, you're seriously straining the friendship here.
However, this DOES NOT ADDRESS the issue. As I understand it, we still pay for the stripe / Paypal fees.
I want the customer to pay for those fees.
Seriously, it can't be that hard. In fact I know it's not that hard, because I've written payment gateway code to do exactly this, in a couple of CMS modules.
Come on Xero, you're seriously straining the friendship here.
Lack of this feature is a huge let down for my company as well. Doesn't seem like a feature that would be costly to develop. Just a check box in your add payment settings and then a simple calculation off the invoice total. Can make the fee percentage a manual input.
Wow, over 4 years and this seems to be the number one requested feature.
We are currently testing Xero in an effort to switch from Quickbooks. We are are also located in the US, so the fact that a 3-5% fee cannot be passed to the payee is a huge turn off.
Our transactions are several thousand dollars at a time, we must be able to pass that fee if a client wishes to pay via a credit card.
If Xero can't offer a solution for something in such demand I question their ability to offer support when we need it.
This is a shame to see.
We are currently testing Xero in an effort to switch from Quickbooks. We are are also located in the US, so the fact that a 3-5% fee cannot be passed to the payee is a huge turn off.
Our transactions are several thousand dollars at a time, we must be able to pass that fee if a client wishes to pay via a credit card.
If Xero can't offer a solution for something in such demand I question their ability to offer support when we need it.
This is a shame to see.
Hi just wondering if it would be difficult for xero to introduce a new form field code so that when you use a Payment URL instead of "AMOUNTDUE" you could use, say, "AMOUNTDUE_PLUS" with "AMOUNTDUE_PLUS" being the amount due plus a % surcharge ie 2% therefore problem solved
XERO Please let us know if this would be an option.
XERO Please let us know if this would be an option.
Being able to choose a percentage to cover fees which will come up on a paypal etc invoice would be great. Right now we accept Paypal for biannual payments which are around $1500-$2500 a pop. At paypal's 3.4% fee thats $55+ we end up paying for every transaction, or playing merry-go-round with invoices with our clients to get the fees out of them.(I don't want to begin calculating that time/cost) I've been silently fuming about this for over a year...and only just come here to see if there was something i missed. All I missed was how many others were thinking the same thing!
Kylie Tucker
This highlights the problem with Xero's feature request system!!! Most users don't know it exists and even if you do it is hard to find the feature request(s) that matches your needs.
Then what is apparent - as demonstrated by this thread - Xero then ignore feature requests which are seemingly popular?!?!
Then what is apparent - as demonstrated by this thread - Xero then ignore feature requests which are seemingly popular?!?!
Madness. Creditors can not carry the cost of affording our clients payment options. This needs to be fixed now.
Just left a message on Facebook about the 'tidy up loose ends this year post' https://www.facebook.com/Xero.Accounting/posts/1387042314659337
Maybe, if we all like this post, share it or command on it, we will get it up in the list of loose ends... IF Xero doesn't remove the command, we all know they don't like feedback that doesn't fit their needs!
Maybe, if we all like this post, share it or command on it, we will get it up in the list of loose ends... IF Xero doesn't remove the command, we all know they don't like feedback that doesn't fit their needs!
this feature needs to be added urgentl. without it we cannot offer online payments to our customers
How can we reach Xero users to ask them to vote? What is the voting threshold that triggers Xero to act? The original post was dated 2012. Ludicrously slow action rate Xero!!
Xero's lack of interest re. this request is both frustrating and perplexing. It is the fourth most voted for feature request out of about 4000 (400 pages @ 10 / page) and it has been open for 4.5 years. Crazy!
I agree that the lack of action and meaningful response on this is both surprising and disappointing. I would like to try to pursue this with Xero but I don't believe that this forum is effective.
I would welcome meaningful dialogue from Xero to its user base. Not "even though we aren't responding, we really care about this but have no plans at the moment".
We need actual information such as:
- "we can't do this because......."
or
- "we could do this but it would cost X ...."
Here is a little indicator of the cost per annum to businesses of picking up the 1.7% fee if they take all payments by credit card.
Revenue Cost
500K 8.5K
1M 17K
2M 34K
5M 85K
Even at 50% of revenue via credit card the costs are high, especially compared with the cost of Xero likely $720 to $1200 per annum.
I'm assuming Xero is taking a percentage of the 1.7% and perhaps this revenue stream is more lucrative than the software one? The irony is if we had the ability to pass this cost onto the client we would all be using online payments more so more revenue would flow and I am happy for Xero to make money from it.
I am also happy to contribute funds to this development - as we want to offer online payment as standard but the ongoing 1.7% fee is just too high.
I am looking into:
1 - making direct content with Xero management (outside of this forum)
2 - investigating social media influencers in this space
3 - starting a crowd funding campaign to get committed funds from Xero users for this feature
I am not sure if any of these will get Xero's attention - I hope so.
I am holding onto the fact that this is a great system and that the team behind it want to help their customers and that for some reason, this community forum just isn't working.
If anyone has any input or ideas about items 1, 2 and 3 - I'd love to hear from you.
Best wishes
Karen
I would welcome meaningful dialogue from Xero to its user base. Not "even though we aren't responding, we really care about this but have no plans at the moment".
We need actual information such as:
- "we can't do this because......."
or
- "we could do this but it would cost X ...."
Here is a little indicator of the cost per annum to businesses of picking up the 1.7% fee if they take all payments by credit card.
Revenue Cost
500K 8.5K
1M 17K
2M 34K
5M 85K
Even at 50% of revenue via credit card the costs are high, especially compared with the cost of Xero likely $720 to $1200 per annum.
I'm assuming Xero is taking a percentage of the 1.7% and perhaps this revenue stream is more lucrative than the software one? The irony is if we had the ability to pass this cost onto the client we would all be using online payments more so more revenue would flow and I am happy for Xero to make money from it.
I am also happy to contribute funds to this development - as we want to offer online payment as standard but the ongoing 1.7% fee is just too high.
I am looking into:
1 - making direct content with Xero management (outside of this forum)
2 - investigating social media influencers in this space
3 - starting a crowd funding campaign to get committed funds from Xero users for this feature
I am not sure if any of these will get Xero's attention - I hope so.
I am holding onto the fact that this is a great system and that the team behind it want to help their customers and that for some reason, this community forum just isn't working.
If anyone has any input or ideas about items 1, 2 and 3 - I'd love to hear from you.
Best wishes
Karen
Great idea! Pressure via Social Media maybe the route we need to follow to pressure them into action.
As I mentioned mid this year a big focus of ours recently has been on Payment Services. What's been done so far (Stripe, PayPal, Apple Pay) and what's coming up (Worldpay, BPay, Stripe ACH) is no mean feat and fits into our bigger plan of making it easier for you to collect payment from your customers. It's taken longer than we anticipated, and has meant that features we were working on (like Prompt Payment discounts) had to be put on hold, along with thinking about this request.
Having said all that we're looking into Auto Credit Card fees right now and are currently designing up a solution that we'll look to build next year. As usual, it's very hard to indicate a release date yet as it's still early stages. Just wanted to let you know that we understand this feature is important and useful - so we're keen on getting this done as soon as we can now the team have some space in their schedule!
For my money, Community is just one piece of the puzzle - it lets our Product team know big things that our customers want, and alerts us to little issues that can be quickly fixed. It also sets expectations on when functionality can be delivered, however there seems to be the expectation that software can be created overnight. We can't always develop on a whim as we have short and long term plans that effect what the Product team works on next. Payment Services haven't always been as much of a focus; but they are now. More on the prioritisation process can be found here.
I know the passion's there, enough to think about Crowd funding, and social media campaigns, but it's not able to make this happen faster. In the next few months, once we've got a better idea on timeframes, we'll come back here to update you. Until then, enjoy your holidays - I know it's a stressful time but next year at Xero is going to be a biggie; many things in the works.
Having said all that we're looking into Auto Credit Card fees right now and are currently designing up a solution that we'll look to build next year. As usual, it's very hard to indicate a release date yet as it's still early stages. Just wanted to let you know that we understand this feature is important and useful - so we're keen on getting this done as soon as we can now the team have some space in their schedule!
For my money, Community is just one piece of the puzzle - it lets our Product team know big things that our customers want, and alerts us to little issues that can be quickly fixed. It also sets expectations on when functionality can be delivered, however there seems to be the expectation that software can be created overnight. We can't always develop on a whim as we have short and long term plans that effect what the Product team works on next. Payment Services haven't always been as much of a focus; but they are now. More on the prioritisation process can be found here.
I know the passion's there, enough to think about Crowd funding, and social media campaigns, but it's not able to make this happen faster. In the next few months, once we've got a better idea on timeframes, we'll come back here to update you. Until then, enjoy your holidays - I know it's a stressful time but next year at Xero is going to be a biggie; many things in the works.
Thanks for your response Brittany, I'm glad that you're looking at this issue.
It's the number one problem I have with Xero, so it will be great when it is resolved. However, I must take issue with one portion of what you said:
... however there seems to be the expectation that software can be created overnight. We can't always develop on a whim as we have short and long term plans that effect what the Product team works on next.
This issue has been open for FOUR AND A HALF YEARS. That is hardly overnight. Now I understand software development, my business is based around it. If customers consistently ask for something, then it gets built. No questions. I have actually built credit card gateway systems that allow this sort of calculation to be done. It's not hard. Honestly, it's not. From memory this feature took me around 15 hours to complete.
I'm really glad that you're looking at this issue. It will be fantastic when it's put live.
It's the number one problem I have with Xero, so it will be great when it is resolved. However, I must take issue with one portion of what you said:
... however there seems to be the expectation that software can be created overnight. We can't always develop on a whim as we have short and long term plans that effect what the Product team works on next.
This issue has been open for FOUR AND A HALF YEARS. That is hardly overnight. Now I understand software development, my business is based around it. If customers consistently ask for something, then it gets built. No questions. I have actually built credit card gateway systems that allow this sort of calculation to be done. It's not hard. Honestly, it's not. From memory this feature took me around 15 hours to complete.
I'm really glad that you're looking at this issue. It will be fantastic when it's put live.
Here here Ben Hitchcock.
To add: options to make payment collection easier (Stripe, PayPal, Apple Pay etc etc) is null and void if creditors, particularly small business, have no way of passing on the costs.
We simply can not afford to utilise any of these options Xero have been tied up for four+ years working on.
Hopefully this will be rectified sooner in the new year than later.
To add: options to make payment collection easier (Stripe, PayPal, Apple Pay etc etc) is null and void if creditors, particularly small business, have no way of passing on the costs.
We simply can not afford to utilise any of these options Xero have been tied up for four+ years working on.
Hopefully this will be rectified sooner in the new year than later.
The last few replies in here have been from Australian's so just wanted to reiterate that eWAY have a built in service for Xero customers that will allow you to add surcharges (percentage or flat fee) to your invoices. More info - https://www.eway.com.au/xero
Maclean Cherry, you are correct, eWay has the ability to add surcharges and I do use it. However, you can't part pay an invoice, or pay the balance when an invoice is part paid.
So it only works if an invoice is paid in full. Having a rental company we have ALL invoices 20% paid at time of reservation, the 80% when commencing travel...
I totally agree with Ben Hitchcock, If customers consistently ask for something, then it gets built. No questions. Specifically when there are SO many people asking for this feature over FOUR years...
Brittany H, funny we have a response from you agian after a very long quite time. Was it because I took it to facebook this time?
So it only works if an invoice is paid in full. Having a rental company we have ALL invoices 20% paid at time of reservation, the 80% when commencing travel...
I totally agree with Ben Hitchcock, If customers consistently ask for something, then it gets built. No questions. Specifically when there are SO many people asking for this feature over FOUR years...
Brittany H, funny we have a response from you agian after a very long quite time. Was it because I took it to facebook this time?
For US based businesses this is not as simple as it seems.
I've done some research for my own business, and I must also disclose that I run a product that allows US business to avoid credit card fees by providing an ACH option to Xero online invoices (https://www.receivabl.es).
Currently it is illegal in 10 states to charge customers a surcharge for using a credit card.
Where it is legal, you must notify Visa and Mastercard that you intend to add a surcharge at least 30 days before doing so, and even then you can only add a surcharge to credit cards (not debit or pre-paid cards) that does not exceed the fee you are being charged.
It is against PayPal's user agreement to add a surcharge.
What I would suggest as an alternative is to increase your invoices across the board and offer a discount for cash, check, and ACH payments in the form of a credit note applied to the invoice. There are some states that have actually legislated to allow this, and it wouldn't be too difficult for payment processors to automate it.
Sources:
http://www.ncsl.org/research/financial-services-and-commerce/credit-or-debit-card-surcharges-statutes.aspx
https://usa.visa.com/dam/VCOM/download/merchants/surcharge-considerations-and-requirements.pdf
https://www.mastercard.us/en-us/merchants/get-support/merchant-surcharge-rules.html
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments
I've done some research for my own business, and I must also disclose that I run a product that allows US business to avoid credit card fees by providing an ACH option to Xero online invoices (https://www.receivabl.es).
Currently it is illegal in 10 states to charge customers a surcharge for using a credit card.
Where it is legal, you must notify Visa and Mastercard that you intend to add a surcharge at least 30 days before doing so, and even then you can only add a surcharge to credit cards (not debit or pre-paid cards) that does not exceed the fee you are being charged.
It is against PayPal's user agreement to add a surcharge.
What I would suggest as an alternative is to increase your invoices across the board and offer a discount for cash, check, and ACH payments in the form of a credit note applied to the invoice. There are some states that have actually legislated to allow this, and it wouldn't be too difficult for payment processors to automate it.
Sources:
http://www.ncsl.org/research/financial-services-and-commerce/credit-or-debit-card-surcharges-statutes.aspx
https://usa.visa.com/dam/VCOM/download/merchants/surcharge-considerations-and-requirements.pdf
https://www.mastercard.us/en-us/merchants/get-support/merchant-surcharge-rules.html
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments
Great content Tim. uCollect (which I own) also offers ACH for auto collection and pay now for US customers.
On Tim Preston: As Xero is originating from New Zealand, and it is legal here to add credit card surcharges, this is an option we simply need NOW.
Nick, the information I provided is for US businesses only.
However, the original post was about recovering PayPal fees via a surcharge, which is also disallowed in New Zealand unless you charge the same fee for all payment methods, ie. just increase your rates.
See https://www.paypal.com/nz/webapps/mpp/ua/useragreement-full#3
However, the original post was about recovering PayPal fees via a surcharge, which is also disallowed in New Zealand unless you charge the same fee for all payment methods, ie. just increase your rates.
See https://www.paypal.com/nz/webapps/mpp/ua/useragreement-full#3
I'm pretty late to the game here but my business just started using Xero.
We are having issues with the quotes section and not being able to add an automatic management fee. I've raised the issue and have been told that we will have to calculate this manually each time. Some quotes can take 4-5 attempts until a confirmation is reached, which without this additional function, would mean plenty of time wasted manually calculating, or running an excel file alongside Xero to do the calculations correctly.
The automatic VAT function is there and so is a discount option. Essentially it's just the reverse of a % discount.
We are having issues with the quotes section and not being able to add an automatic management fee. I've raised the issue and have been told that we will have to calculate this manually each time. Some quotes can take 4-5 attempts until a confirmation is reached, which without this additional function, would mean plenty of time wasted manually calculating, or running an excel file alongside Xero to do the calculations correctly.
The automatic VAT function is there and so is a discount option. Essentially it's just the reverse of a % discount.
We have the same problem Joe Stokoe, it would be great to have this feature - as you say it's just a "reverse discount" calculation!
Accounts Testology
Now that the federal government has changed the surcharge laws, this should be a #1 priority on the development list as EVERY Australian business by September 2017 must disclose it's surcharge fee and NOT charge a flat rate fee.
Businesses must from (sept 2017) only charge the surcharge value OR below for fixed amoutns (aka take a loss) ... this means EVERY payment method (credit/poli/afterpay/etc) has to have a different rate put into your invoicing system.
This is now a priority feature as EVERY business must comply with this new law.
Businesses must from (sept 2017) only charge the surcharge value OR below for fixed amoutns (aka take a loss) ... this means EVERY payment method (credit/poli/afterpay/etc) has to have a different rate put into your invoicing system.
This is now a priority feature as EVERY business must comply with this new law.
Can you provide a link to the new legislation/commentary from a valid government source? I'm sure all businesses reading this would be very interested. This way Xero can't claim they weren't aware...
Mike - found it here - it's from the ACCC:
https://www.accc.gov.au/consumers/prices-surcharges-receipts/credit-debit-prepaid-card-surcharges
https://www.accc.gov.au/consumers/prices-surcharges-receipts/credit-debit-prepaid-card-surcharges
Ah, ok this is the existing legislation. No change except that they will start cracking down on SMEs in Sep 2017.
I already use this through eWay and the surcharge is already automatically applied...
I currently charge a flat charge because Amex reams me if I charge a steeper charge for Amex, and its midway between Visa/Mastercard and Amex, so the only change will be to either reduce the surcharge to the minimum or to implement different surcharges and suffer the wrath of Amex.
Note this only applies to credit and debit cards, and does not apply to other payment methods...
It would be nice if I could surcharge for PayPal automatically without processing through eWay, and as such Xero should wake up and implement this...
I already use this through eWay and the surcharge is already automatically applied...
I currently charge a flat charge because Amex reams me if I charge a steeper charge for Amex, and its midway between Visa/Mastercard and Amex, so the only change will be to either reduce the surcharge to the minimum or to implement different surcharges and suffer the wrath of Amex.
Note this only applies to credit and debit cards, and does not apply to other payment methods...
It would be nice if I could surcharge for PayPal automatically without processing through eWay, and as such Xero should wake up and implement this...
I attended the Xero Roadshow in Melbourne this week and they promise that they are working on it at the moment.
Forgive me laughing... But it's taken them this long already.
It's very easy for someone to merely state that they're working on something.
I mean, how long did it take them to just implement a basic inventory control?
No, I rue the day that our (now former) Accountant advised us to switch!
It's very easy for someone to merely state that they're working on something.
I mean, how long did it take them to just implement a basic inventory control?
No, I rue the day that our (now former) Accountant advised us to switch!
You will be given an 'average' charge (at the end of the financial year) and will have to surcharge at that rate or below. so if you charge a flat fee, it has to be equal or less than a 'average rate' you are given by your bank, and can NOT be more. (i don't fully agree with that, but I guess it's the best solution for the issue.)
Stuart Taylor : (what did you switch to #interested)
It seems like an easy change, however in different jurisdictions there are different rules. I guess they already know what area the business operates in, so it should be a matter of adding an 'apply surcharge to invoice' a % + flat rate box for payment services under 'automate my fees'. As everyone has different rates, it should be data entry, even for stripe and paypal, as larger turnover = cheaper rates with every service (even if not advertised)
Great to see AU govt include that 'everyone' under that legislation HAS to allow surcharges, that includes paypal. #yay
Just wish Grays On-line would stop overcharging on shipping (up to 20 times the normal shipping rate)... anyway let's not be like Grays...
Stuart Taylor : (what did you switch to #interested)
It seems like an easy change, however in different jurisdictions there are different rules. I guess they already know what area the business operates in, so it should be a matter of adding an 'apply surcharge to invoice' a % + flat rate box for payment services under 'automate my fees'. As everyone has different rates, it should be data entry, even for stripe and paypal, as larger turnover = cheaper rates with every service (even if not advertised)
Great to see AU govt include that 'everyone' under that legislation HAS to allow surcharges, that includes paypal. #yay
Just wish Grays On-line would stop overcharging on shipping (up to 20 times the normal shipping rate)... anyway let's not be like Grays...
Hey everyone,
We've just released an update to our Xero add-on which auto-calculates the exact credit card fee and adds it as a surcharge to the payment amount. The result is you receive the full amount of the invoice in your bank account.
https://pin.net.au/xero
We can see quite a few of you are after this feature. If you haven’t come across Pin Payments before, we aren’t tied to any particular bank (we can deposit funds into your existing Australian bank account), so it’s easy to get started.
Happy to help answer any questions you might have.
We've just released an update to our Xero add-on which auto-calculates the exact credit card fee and adds it as a surcharge to the payment amount. The result is you receive the full amount of the invoice in your bank account.
https://pin.net.au/xero
We can see quite a few of you are after this feature. If you haven’t come across Pin Payments before, we aren’t tied to any particular bank (we can deposit funds into your existing Australian bank account), so it’s easy to get started.
Happy to help answer any questions you might have.
Thanks Zac,
I am a Pin client and really appreciate you doing this.
Just a quick question, how do we set this up on our account?
I am a Pin client and really appreciate you doing this.
Just a quick question, how do we set this up on our account?
@Jillinda PerryHaines, you can enable Surcharge in your Dashboard here: https://dashboard.pin.net.au/account/xero Happy to help you get it working.
@Sidekick Creative, this surcharge functionality doesn't cost you anything beyond our standard pricing: https://pin.net.au/pricing Which has no setup fee, no monthly costs, and no minimum processing.
@Sidekick Creative, this surcharge functionality doesn't cost you anything beyond our standard pricing: https://pin.net.au/pricing Which has no setup fee, no monthly costs, and no minimum processing.
Thanks @zac Davies - having spoken with you and your colleagues today this sounds like what we need so we will be signing up today!
Billpower is another add on to look at that works with Xero with similar pricing to Pin :)
@Karen Trapani, awesome so glad to have your support 😄
@Cindy Parnis, yeah - we love Billpower too! We might be biased, as we actually power their payments 😉
@Cindy Parnis, yeah - we love Billpower too! We might be biased, as we actually power their payments 😉
@Zac, thanks for posting this. I've just transferred from Stripe to Pin, and am quite happy with this as an alternative. It was quite easy to set up.
I'm puzzled as to why Xero can't organise this themselves, and it's up to third parties to do this, but there you go. I'm also puzzled as to why Stripe is an official partner, and Pin isn't, when Pin clearly has the one feature that so many clients want.
The market follows the features.
I'm puzzled as to why Xero can't organise this themselves, and it's up to third parties to do this, but there you go. I'm also puzzled as to why Stripe is an official partner, and Pin isn't, when Pin clearly has the one feature that so many clients want.
The market follows the features.
Adding another voice to this request after experiencing the issue myself today.
Probably the most important thing I could wish for from Xero right now.
Probably the most important thing I could wish for from Xero right now.
Hi everyone,
We’ve been doing some exciting work around auto-calculating credit card fees to pass on to your customers. We're planning to begin a closed beta in the next few weeks. You can sign up here to help us learn more about how you currently get paid in Xero, and how you envision passing on fees.
Cheers,
Anne
We’ve been doing some exciting work around auto-calculating credit card fees to pass on to your customers. We're planning to begin a closed beta in the next few weeks. You can sign up here to help us learn more about how you currently get paid in Xero, and how you envision passing on fees.
Cheers,
Anne
Thanks Anne! First commented here in 2013, it's taken a long time, but I'm glad Xero are looking at this now!
Hello again,
Just wanted to let you know that the period to sign up for the private beta for auto-calculating credit card fees will be closing on Thursday. Please take this short survey if you are interested in participating.
Cheers,
Anne
Just wanted to let you know that the period to sign up for the private beta for auto-calculating credit card fees will be closing on Thursday. Please take this short survey if you are interested in participating.
Cheers,
Anne
Fantastic, I have been following this thread since 2013 and so glad that Xero is finally taking this feature request seriously.
Trent Brindle
We so need this. Would love to be able to offer various payment options at different fees but main one I would like to use is Stripe and pass on the fee, or most of the fee.
I think Xero should hold a party/print some surcharge xero merch when this is released and give some love to those in this thread.
I need this! Especially for Australian customers as they all want to pay by credit card....or most of them.
It has been 5 years since this thread started. Is there a way this could be solved. It would help us greatly...
Any update on this Feature?
Terry Jenner
Yes again stating how crucial this is for accepting payments, margin gets eaten away rapidly without an easy way of passing these fees on.
Missed the survey though, keen for the results!
Missed the survey though, keen for the results!
I am asked about this so often, so happy to hear there is some movement on this, let's hope it is sooner rather than later though.
Please let me know when this feature is released to the rest of us.
Sorry I missed the Beta release last month.
Sorry I missed the Beta release last month.
I haven't heard anything about the beta? Is it still happening? How do we know if we got in?
Would ring to find out, but you didn't pay your bill and your phone doesn't have a receptionist any more ;-) (even google has a receptionist)
I need to use this feature this week... hmmm...
Would ring to find out, but you didn't pay your bill and your phone doesn't have a receptionist any more ;-) (even google has a receptionist)
I need to use this feature this week... hmmm...
This Is a JOKE! Add the Surcharge line with options for different cards & let the consumer make the decision. Since when was payment to its clients not high on Xero's agenda?
Hi all,
We've just started a very early closed beta test using Stripe to calculate the credit card fees and passing them on to the customer. Once things are fully tested and working well we'll be able to share it with everyone. Will update you in the middle of the year (2017).
We've just started a very early closed beta test using Stripe to calculate the credit card fees and passing them on to the customer. Once things are fully tested and working well we'll be able to share it with everyone. Will update you in the middle of the year (2017).
in our situation, we accept mastercard, visa and amex. we want to now start passing on the charge of the amex fee to the customer, and want this to be automatically calculated. will it be possible to add the fee only for particular card types (with stripe)?
Crystal Web Designs
stripe doesn't charge extra for amex?
FYI the beta has a checkbox on/off... so have fed back that multiple rates need to be in the product, as international cards are also a different rate to domestic cards in some countries also, as well as the 'lower rates' that you can get for being a big merchant.
Let me just say it applies the surcharge only when you click on pay now and enter the credit card detail and then displays the fees to the user before checkout, then nicely puts it just above the total.
This of course begs the question about inserting other data in that area also..
Good start, more to come obviously.
FYI the beta has a checkbox on/off... so have fed back that multiple rates need to be in the product, as international cards are also a different rate to domestic cards in some countries also, as well as the 'lower rates' that you can get for being a big merchant.
Let me just say it applies the surcharge only when you click on pay now and enter the credit card detail and then displays the fees to the user before checkout, then nicely puts it just above the total.
This of course begs the question about inserting other data in that area also..
Good start, more to come obviously.
Anne are we in the Beta? We filled out the initial beta form, have been active in this thread since 2013.
Just signed up for PIN. Thanks PIN for all your help and giving you customers the functionality they needed.
Side note your payments accept page could use with a bit of love that allows you to brand it :)
Side note your payments accept page could use with a bit of love that allows you to brand it :)
We are also now pin payments customers, we moved from Stripe.
Excellent option for Australian customers. The charge pass through to clients works beautifully, reducing our cost base and simplifying the receipting process. The rates are very competitive (same as Stripe which was previously best in our marketplace) and the settlement times have reduced to 3 business days after initial use period which is better than Stripe (7 business days).
In addition, the customer support is very responsive, personal and excellent.
We are happy campers.
Excellent option for Australian customers. The charge pass through to clients works beautifully, reducing our cost base and simplifying the receipting process. The rates are very competitive (same as Stripe which was previously best in our marketplace) and the settlement times have reduced to 3 business days after initial use period which is better than Stripe (7 business days).
In addition, the customer support is very responsive, personal and excellent.
We are happy campers.
@Anne Dehmer (Xero Staff) Is it possible to get added to the Stipe beta for credit card fees calculations?
Hi Daniel - Sure, we can do that. Please let me know your org name and then I can reach out directly to confirm.
Cheers,
Anne
Cheers,
Anne
Merged: How to add CC/PP fee to invoice when customer choose Paypal payment
When invoice is created, sent as PDF, customer clicks on View and Pay Online now, online invoice show up. At that time we dont know if customer wants to use CC/PP or bank deposit.
By paying online business has to coop the CC/PP fee. Can this fee be added later on top of the invoice when customer choose to use CC/PP via Paypal service ?
Sort of inserting another page after button Pay online, saying you chose CC/PP online payment which incur fee of 3%, agree / disagree. Then add this fee to that invoice.
When invoice is created, sent as PDF, customer clicks on View and Pay Online now, online invoice show up. At that time we dont know if customer wants to use CC/PP or bank deposit.
By paying online business has to coop the CC/PP fee. Can this fee be added later on top of the invoice when customer choose to use CC/PP via Paypal service ?
Sort of inserting another page after button Pay online, saying you chose CC/PP online payment which incur fee of 3%, agree / disagree. Then add this fee to that invoice.
@Anne Dehmer (Xero Staff) Is it possible to get added to the Stipe beta for credit card fees calculations? My client urgently need this feature.
Yes, that’s a tough one. Otherwise, the client ends up with an invoice for less than what the paid. Love to see this but not holding my breath.
One can only wonder how long/how many votes are required for Xero to pay attention/make their own realization.
Updated: May 26 2017
One can only wonder how long/how many votes are required for Xero to pay attention/make their own realization.
Updated: May 26 2017
WHEN WAS THIS POSTED? Not at all helpful removing dates from posts. #PaintingTheRosesRed
"Official Xero Reply Hi all,
We've just started a very early closed beta test using Stripe to calculate the credit card fees and passing them on to the customer. Once things are fully tested and working well we'll be able to share it with everyone. Will update you in the middle of the year (2017)."
"Official Xero Reply Hi all,
We've just started a very early closed beta test using Stripe to calculate the credit card fees and passing them on to the customer. Once things are fully tested and working well we'll be able to share it with everyone. Will update you in the middle of the year (2017)."
I asked this question of Stripe, as I thought it would be a feature of the merchant services but I was instead told to contact Xero and see if I can get on the beta for this?
Is that an option?
Is that an option?
Merged: Reconciling Credit Card Fees passed over to the customer.
I really need some assistance here on how to treat the Credit Card fees charges to a customer.
For every transaction that we run on our EFTPOS machine the bank charges us a 3% fee which we pass on to our customers.
For instance if a customer has a payment of $100, we add $3 for credit card fees and customer pays $103.
The invoice that is created for the customer has:
$100 coded to the sales account
$3 coded to the credit card fees payable account.
When reconciling with the bank account, we have only the $100 appearing and the description mentions fees $3 charged. reconciling the bank account transaction against the invoice,it shows a difference of $3 which we reconcile under the adjustment bank fees and use the credit card fees payable code, this Zero's out the Credit card fees payable.
Appreciate your clarification if this is the correct way about going about the Credit Card Fees.
Thanks,
I really need some assistance here on how to treat the Credit Card fees charges to a customer.
For every transaction that we run on our EFTPOS machine the bank charges us a 3% fee which we pass on to our customers.
For instance if a customer has a payment of $100, we add $3 for credit card fees and customer pays $103.
The invoice that is created for the customer has:
$100 coded to the sales account
$3 coded to the credit card fees payable account.
When reconciling with the bank account, we have only the $100 appearing and the description mentions fees $3 charged. reconciling the bank account transaction against the invoice,it shows a difference of $3 which we reconcile under the adjustment bank fees and use the credit card fees payable code, this Zero's out the Credit card fees payable.
Appreciate your clarification if this is the correct way about going about the Credit Card Fees.
Thanks,
Yes please! Current we had to get customer to fill in credit card form then manually processed by our team - very inefficient.
We would love to have this feature too so we can make greater use of credit cards! Thanks.
@CJ York - At eWAY we have a pre-built and well tested surcharge feature within our Xero integration "PayThis". If you'd like more details, or a live demo feel free to give us a call on 1800 99 85 38. (Rob Hart)
@JH - Thanks for reaching out. Not at this time. eWAY supports AU & NZ markets at this time.
Hi everyone,
We appreciate your interest in joining the Stripe surcharging beta group! Please let me know your email address and org name. Once I have that, I will reach out directly with more information and we can plan to get you in the beta.
@J H, @CJ York, @Elliott Wolf, @Samuel Li, @Martyn Langman
Best,
Anne
We appreciate your interest in joining the Stripe surcharging beta group! Please let me know your email address and org name. Once I have that, I will reach out directly with more information and we can plan to get you in the beta.
@J H, @CJ York, @Elliott Wolf, @Samuel Li, @Martyn Langman
Best,
Anne
Ability Consultants
David.ackling-jones@abilityconsultants.com.au
Thanks for adding me to the beta asap.
Cheers, David.
David.ackling-jones@abilityconsultants.com.au
Thanks for adding me to the beta asap.
Cheers, David.
HI,
Can you please add me to the stripe beta as well???
jobie@polarelectricalsolutions.com.au
Thalarctos Pty Ltd
Thanks
Can you please add me to the stripe beta as well???
jobie@polarelectricalsolutions.com.au
Thalarctos Pty Ltd
Thanks
Is there any progress or update on this? As I'm sick of loosing money so my customers can pay by credit card? Im thinking of just removing credit card facilities as its not worth it for our business.
Can you please add us to the stripe beta as well.
One Room LLC
trudy@oneroomstreaming.com
One Room LLC
trudy@oneroomstreaming.com
Can you please add to the stripe beta please, this is one of the reasons we do not take card payments as we can't add the fee on at present. This would make our life so much easier. What do I need to do to get this as a beta???
Hi Anne, Can we please be added to the Stripe beta also?
Complete Hardwired Distribution Networks
harley@chdn.com.au
Complete Hardwired Distribution Networks
harley@chdn.com.au
This is important to us.
P K
Just wanted to let the Xero team know that because of this issue (and a couple of others), I am actively working with my accountant to transition back to QuickBooks after 4 years with Xero. The innovation just isn’t there with Xero.
Hi @Louise MacKenzie - I can start the process of getting you into the Stripe surcharging beta group if you let me know your email address and org name.
Cheers!
Anne
Cheers!
Anne
office@homereportcompany.co.uk / Home Report Company. Thanks just moving from FreeAgent to yourselves! L
Please add us to the Beta trial for the Stripe Credit Card surcharge.
Thanks. elliott@airandheat.com.au from Airconditioning and Heating Centre
We've just setup the standard Stripe Pay Gateway in invoices.
Thanks. elliott@airandheat.com.au from Airconditioning and Heating Centre
We've just setup the standard Stripe Pay Gateway in invoices.
Hi there,
This feature would be highly appreciated!
May I please be added to the stripe Beta?
michael@parkesworx.com
Thankyou!
This feature would be highly appreciated!
May I please be added to the stripe Beta?
michael@parkesworx.com
Thankyou!
@ Ann Dehmer
Please can you also add our company to Stripe Beta: Currently we are not using Zero for our sales ledger for this reason.
LEDlightguru
RichardP@ledlightguru.com
Please can you also add our company to Stripe Beta: Currently we are not using Zero for our sales ledger for this reason.
LEDlightguru
RichardP@ledlightguru.com
Can I vote twice for this given I pay for Xero in two countries???
@Xero, this is totally unprofessional and I hate to tell you, the "treat them mean and keep them keen" isn't a thing... Let's implement this, it's not rocket science. Seriously...
If there's a Beta program, please sign me up for it on the NZ account. Thanks
Mike
www.bestexhaust.com.au
www.bestexhaust.co.nz
@Xero, this is totally unprofessional and I hate to tell you, the "treat them mean and keep them keen" isn't a thing... Let's implement this, it's not rocket science. Seriously...
If there's a Beta program, please sign me up for it on the NZ account. Thanks
Mike
www.bestexhaust.com.au
www.bestexhaust.co.nz
This feature is really needed - I would use it too. It seems like an easy add as it is similar to taxes but would be triggered by using a particular processor.
100% agree.
I asked XERO about 18 months ago for this feature, its costing our small business lots and lots, our bank fees have sky rocketed to the point that we are considering other accounting packages that allow for this. Our accountant was shocked at the bank fees since accepting CC payments.
Xero is usually so on the ball and feature rich, I can't believe this isn't already a feature.
I asked XERO about 18 months ago for this feature, its costing our small business lots and lots, our bank fees have sky rocketed to the point that we are considering other accounting packages that allow for this. Our accountant was shocked at the bank fees since accepting CC payments.
Xero is usually so on the ball and feature rich, I can't believe this isn't already a feature.
This is a no brainer with Stripe. A long time existing feature in Invoice2go. Needs to be implemented immediately to be competitive
U.S. businesses which use Stripe can now automatically surcharge credit card payments via receivabl.es, a drop-in replacement for the Stripe payment service in Xero.
We're also looking into adding support for Australian and NZ users. If you'd like to receive updates about that add your email address here.
We're also looking into adding support for Australian and NZ users. If you'd like to receive updates about that add your email address here.
Hi @AnneDehmer,
I'd like to be added to the Stripe surcharging beta group pretty pretty please. We've just moved from EWay to Stripe, and we had the surcharging feature with EWay on our Xero invoices which was great ... and we're really feeling the burn using Stripe now!
Organisation name: The Caker Ltd
Email: orders@thecaker.co.nz
Thanks a million!
I'd like to be added to the Stripe surcharging beta group pretty pretty please. We've just moved from EWay to Stripe, and we had the surcharging feature with EWay on our Xero invoices which was great ... and we're really feeling the burn using Stripe now!
Organisation name: The Caker Ltd
Email: orders@thecaker.co.nz
Thanks a million!
@Jordan Rondel
Rob here from eWAY - We noticed your account is still active, and we're more than happy to reach out and help you enable the surcharge feature that we already support.
I'll get an agent to give you a call during business hours to see how we can help.
Rob here from eWAY - We noticed your account is still active, and we're more than happy to reach out and help you enable the surcharge feature that we already support.
I'll get an agent to give you a call during business hours to see how we can help.
I have clients who haven't activated the credit card option (not wanting to activate the credit charge option) on the invoice to discourage having to fork over fees off their bottom line
But are very frustrated as when someone pays by credit card they have to go into the invoice manually and calculate the surcharge and resend the invoice and take payment and it is an awful process - There needs to be an option to add a bank charge by a % at the foot of an invoice so the percentage of the total will calculate and go into the invoice
Would be a very good feature and help businesses all facing the credit charge hassle
But are very frustrated as when someone pays by credit card they have to go into the invoice manually and calculate the surcharge and resend the invoice and take payment and it is an awful process - There needs to be an option to add a bank charge by a % at the foot of an invoice so the percentage of the total will calculate and go into the invoice
Would be a very good feature and help businesses all facing the credit charge hassle
Hi Anne, Can you please add us to the Stripe beta also?
All Blacks Tours
finance@allblackstours.com
Thanks
Sam
All Blacks Tours
finance@allblackstours.com
Thanks
Sam
Following to stay in the loop of this discussion. We'd love this feature for our PayPal payment option. We're double handling invoices at the moment for the clients who wish to pay by credit card. They need to let us know that they want to do this option, we amend the invoice to add the surcharge and then resend it. I'm sure more clients would pay by credit card if they could just press the "Pay Now" button without having to let us know first.
Same here. I have an international client, and they want to pay by credit card rather than trying to organise a wire transfer. So I've enabled stripe - but now other customers who would normally pay me large sums via direct deposit are opting to pay via credit card, and I'm getting slugged with the fees!
Previous suggestion of having a threshold above which the nominated surchage of x% will be automatically calculated and added when they press the pay now button would be ideal. I'm okay with $1 or $2 on a $50 or $100 invoice...but being in IT, sometimes the amounts can be quite large because of hardware purchases and passing that on...say $1-$5k routinely...and that can eat in to our profits considerably.
Previous suggestion of having a threshold above which the nominated surchage of x% will be automatically calculated and added when they press the pay now button would be ideal. I'm okay with $1 or $2 on a $50 or $100 invoice...but being in IT, sometimes the amounts can be quite large because of hardware purchases and passing that on...say $1-$5k routinely...and that can eat in to our profits considerably.
Andrew, you can choose who you invite to pay by CC by using Branding Themes. Create a new there, attach the Stripe Payment Gateway only to that theme (take it off the rest). Now when you want to offer CC to a customer you simply change the branding theme for that invoice.
Tried to add my email address to this thread for updates but the submit button was not working. Please please add this feature to Xero
I was using another invoicing program and I am trialing Xero, this almost makes me want to go back to my other one. Please add this feature, it works so well and I want to offer credit card as I did notice that regardless of the fee people still prefer to pay via credit card but if they see it in my "quote" I feel it is a reflection on me.
I've removed my vote for this so I can use it elsewhere. I'm in the UK and the government just announced that from January passing on credit card charges wouldn't be allowed anymore.
On-charging PayPal & Stripe fees please!
To anyone else in Australia, you can do this with Pin Payments (similar to Stripe, couldn't recommend higher) but the fees are really high for our international customers, so really want to see PayPal and Stripe be able to pass on fees too.
To anyone else in Australia, you can do this with Pin Payments (similar to Stripe, couldn't recommend higher) but the fees are really high for our international customers, so really want to see PayPal and Stripe be able to pass on fees too.
This is an absolute must!!! How can we be on the mailing list, I'll be the FIRST to sign up.
"Will update you in the middle of the year (2017)."
It is now past the middle of 2017. Please supply the promised update.
"We've just started a very early closed beta test using Stripe"
Xero, when did you post that official comment? Please supply dates on comment posts.
It is now past the middle of 2017. Please supply the promised update.
"We've just started a very early closed beta test using Stripe"
Xero, when did you post that official comment? Please supply dates on comment posts.
+1 to this Berwyn's comment!
Need this Stripe auto fee calculation feature!
And please add dates to comments - impossible to tell what's going on here otherwise.
Berwyn said:
"Will update you in the middle of the year (2017)."
It is now past the middle of 2017. Please supply the promised update.
"We've just started a very early closed beta test using Stripe"
Xero, when did you post that official comment? Please supply dates on comment posts.
Need this Stripe auto fee calculation feature!
And please add dates to comments - impossible to tell what's going on here otherwise.
Berwyn said:
"Will update you in the middle of the year (2017)."
It is now past the middle of 2017. Please supply the promised update.
"We've just started a very early closed beta test using Stripe"
Xero, when did you post that official comment? Please supply dates on comment posts.
Hi all -
We're now in Aug 2017, and I'd like to let you know that the beta period is over, and we’ve released the Stripe surcharging option for all orgs set up with Stripe. Here are a few things to know:
- After experimenting with the beta, we decided to let you set your own surcharge rates, rather than auto-calculating. The fee Stripe charges can differ in some regions depending on the card your customers pay with, so we wanted to give you the power to set your own rates.
- When you enable surcharging (in the Stripe pop up on the payment services page), your rate is defaulted to the percent that Stripe charges based on your org region. The fee you can charge is capped at 5% of the invoice total.
- You can create multiple surcharge rates. To do this you'll need to create a new Stripe integration for each desired rate in your Payment Service Settings. You should tie a branding theme to each integration.
- When an invoice is paid through Stripe with surcharging enabled, three transactions will be created to be reconciled: a payment transaction, a spend money for the fee Stripe charges, and a receive money for processing fee the customer pays. Our Stripe auto-reconciliation feature should make this easy!
- More info on how to set all this up is in our Help Centre.
I'd like to thank the beta users again for their participation and invaluable input!
Cheers,
Anne
We're now in Aug 2017, and I'd like to let you know that the beta period is over, and we’ve released the Stripe surcharging option for all orgs set up with Stripe. Here are a few things to know:
- After experimenting with the beta, we decided to let you set your own surcharge rates, rather than auto-calculating. The fee Stripe charges can differ in some regions depending on the card your customers pay with, so we wanted to give you the power to set your own rates.
- When you enable surcharging (in the Stripe pop up on the payment services page), your rate is defaulted to the percent that Stripe charges based on your org region. The fee you can charge is capped at 5% of the invoice total.
- You can create multiple surcharge rates. To do this you'll need to create a new Stripe integration for each desired rate in your Payment Service Settings. You should tie a branding theme to each integration.
- When an invoice is paid through Stripe with surcharging enabled, three transactions will be created to be reconciled: a payment transaction, a spend money for the fee Stripe charges, and a receive money for processing fee the customer pays. Our Stripe auto-reconciliation feature should make this easy!
- More info on how to set all this up is in our Help Centre.
I'd like to thank the beta users again for their participation and invaluable input!
Cheers,
Anne
Um... the rack rate is 1.75% + 30c... but you can only set the percentage? Not only that the international card rates is different from the domestic one in AU (as I notified you on the first week of beta)...
So it STILL doesn't work as you can't put in the full rate you are being charged, even for just domestic cards.
So it STILL doesn't work as you can't put in the full rate you are being charged, even for just domestic cards.
I'm looking for something really simple. Whilst I use Integrapay (55c per transaction + 2.2%) I simply want to set a surcharge based on who I'm charging.
For example I could set my default at 2% as most clients are invoiced at less than $24 per month.
For clients between $100 and $1,000 per month I could set it to 1% and set it to 0%for anyone over $1,00 per month.
A simple variable per customer, like the Sales Discount %, would do it.
For example I could set my default at 2% as most clients are invoiced at less than $24 per month.
For clients between $100 and $1,000 per month I could set it to 1% and set it to 0%for anyone over $1,00 per month.
A simple variable per customer, like the Sales Discount %, would do it.
Xero, Im appalled at how long it takes you to implement simple changes that benifit their subscribers. Seriously Xero, can we have an idea of how much longer this is going to take?
Your "we're looking into this", how long is a peice of string attitute to this is starting to wear a little thin.
Your "we're looking into this", how long is a peice of string attitute to this is starting to wear a little thin.
Heya - as per Anne's update we recently released this for the Payment Service, Stripe.
Hi Brittany, unfortunately stripe is only useful for online sales. All of our sales are done in person with the use of an EFTPOS machine. All i require is the basic option to add the relevant surcharge to my Xero invoice.
Lol its joke Xero cannot add a simple button that adds a specific percentage to the bill and call it Card Card Surchage.
How simple is that Xero and that Button to the invoice section +add credit card surchage put the percentage and add it on the item list of the bill.
SUPER simple.
For not implementing this feature there must be a conflict somewhere with a partner of theirs that gives them a percentage of the profits.
How simple is that Xero and that Button to the invoice section +add credit card surchage put the percentage and add it on the item list of the bill.
SUPER simple.
For not implementing this feature there must be a conflict somewhere with a partner of theirs that gives them a percentage of the profits.
You do have a few options here, either add the charge to the invoice, as a new line, or add an adjustment while reconciling. I'll get one of the team to reach out to see if either of these options will help you out.
I agree Peter. It's ridiculous how Xero struggle to get basic features implemented that should have been there from the start!
I find it hilarious to look through some of the "Working on it" feature requests with almost no interest, requests, votes or replies. Xero we have been together for nearly 4 years now and I am almost certain you haven't made any meaningful progress on any of the 7 infuriating issues that I have voted for even though they are wildly popular, expected in 2017 and still bafflingly missing.
I took extreme care to prioritise my very few votes to only the most critically important software failings but it really has made no difference.
There is nothing more important to a business model built on customer faith and trust than to ensure your customers feel heard and respected. I cant help but find myself believing that your current development roadmap is the achieving the very opposite of this. No transparency, very very very very very very very slow and apparently focused on many largely meaningless developments opposed to fixing day to day issues.
Can I suggest looking up onshape.com, sending a few execs to California to have meet and greet and discuss and learn how to build and evolve cloud software in partnership with your client base rather an in opposition and arrogant disregard for them.
Specifically on this issue, stripe is horrendously expensive compared to most bank issued ETPOS terminals. A recent check with our current provider showed that moving to Stripe to solve this issue would increase our eftpos transaction processing fees by 360%.
I took extreme care to prioritise my very few votes to only the most critically important software failings but it really has made no difference.
There is nothing more important to a business model built on customer faith and trust than to ensure your customers feel heard and respected. I cant help but find myself believing that your current development roadmap is the achieving the very opposite of this. No transparency, very very very very very very very slow and apparently focused on many largely meaningless developments opposed to fixing day to day issues.
Can I suggest looking up onshape.com, sending a few execs to California to have meet and greet and discuss and learn how to build and evolve cloud software in partnership with your client base rather an in opposition and arrogant disregard for them.
Specifically on this issue, stripe is horrendously expensive compared to most bank issued ETPOS terminals. A recent check with our current provider showed that moving to Stripe to solve this issue would increase our eftpos transaction processing fees by 360%.
So, it took over 5 years to add this minor upgrade from when the request was posted above. Wow. Go Xero!
I think the legislation has taken over this one - you are no longer allowed to charge for credit cards.
Dionne, you need to re-read the legislation again. The ban is for excessive charges. You can still charge credit card surcharges. You can even apply surcharges on Paypal (au law overrides their policy)
You are not allowed to inflate your surcharge from your payment provider.
@Roger... and then it's only half implemented (for domestic payments, not international cards 2nd rate) so it's not done)
You are not allowed to inflate your surcharge from your payment provider.
@Roger... and then it's only half implemented (for domestic payments, not international cards 2nd rate) so it's not done)
Merged: Charge MORE for credit card payments
As of today, I'm charging all my clients More for cc payments.
How can this be automated with xero ?
As of today, I'm charging all my clients More for cc payments.
How can this be automated with xero ?
Thanks for bringing yet another old, uncompleted, not of interest to Xero, topic to our attention Matthew.
I've given up hope on this ever being implemented.
It looks like they have a platform version they've settled for and are raking in enough money just the way it is!
Word of warning to other people that promote this product: Although we've 'stuck' with Xero (this long), we dropped the Accountant that heavily pushed us toward using this incomplete package. Yes, she knew full well what features we used on MYOB, and what we required. But it would seem, just like the team at Xero, she was only focused on what she could gain from the move! (I believe that was gaining Gold Partner status or similar.)
Ps. We'll just add our own date stamps now from on too! ;) 07/07/2018
I've given up hope on this ever being implemented.
It looks like they have a platform version they've settled for and are raking in enough money just the way it is!
Word of warning to other people that promote this product: Although we've 'stuck' with Xero (this long), we dropped the Accountant that heavily pushed us toward using this incomplete package. Yes, she knew full well what features we used on MYOB, and what we required. But it would seem, just like the team at Xero, she was only focused on what she could gain from the move! (I believe that was gaining Gold Partner status or similar.)
Ps. We'll just add our own date stamps now from on too! ;) 07/07/2018
I once upon a time had such high hopes for xero. I was at a hubspot conference in sydney and had to LOL when they suggested xero was a top rung company. If only they knew...
I see this is on Stripe, but we don't use (and don't want to use) Stripe. We use DPS/PaymentExpress, so we want this feature for use with them.
Currently we only do manual payments to Credit Card - we don't allow the customer to do their own payment from Xero/the invoice because of this.
Currently we only do manual payments to Credit Card - we don't allow the customer to do their own payment from Xero/the invoice because of this.
If you want the the invoice to show the credit card surcharge it’s a simple word field calculation of
Credit card surcharge = <InvoiceTotal> x 0.0175
If you want to show the total invoice amount including the surcharge it would be
Total invoice including credit surcharge = <InvoiceTotal> x 1.0175
You’ll then enter the invoice total including surcharge into the eftpos terminal.
This doesn’t enter the surcharge into Xero but the amount entered into your bank account will be the same amount as your invoice so there’s nothing else to do.
Credit card surcharge = <InvoiceTotal> x 0.0175
If you want to show the total invoice amount including the surcharge it would be
Total invoice including credit surcharge = <InvoiceTotal> x 1.0175
You’ll then enter the invoice total including surcharge into the eftpos terminal.
This doesn’t enter the surcharge into Xero but the amount entered into your bank account will be the same amount as your invoice so there’s nothing else to do.
I really need this to be working for PayPal, as I have had to take it off my invoices for now after I realised it was causing me to make a loss on some invoices.
As I understand it, this feature as suggested is ILLEGAL in Europe. You are not allowed to add a credit card surcharge over here. However, there is nothing to stop you from raising the "list price" and offering a discount for NOT using PayPal etc. Please make sure that this feature is implemented in such a way that we can add either a surcharge for payment method "A" or a discount for payment method "B".
B2B you can still pass on the card fee in Europe. I would like to be able to do it with PayPal
In Aus, it's now practice to exclude it from the price, consumer backlash getting tired of excessive credit card fees hidden at the end of the process. It's now added as a surcharge and the client must be told up front, not at the end.
It should be really simple to add on a per account (contact) basis. For every contact under Financial Details, I can set the Sales Discount. How about a field saying
"Paying by Credit Card? Yes/No
"If yes what is credit card surcharge?"
So many products and services as cloud-based and only accept credit cards. This is a major flaw in Xero.
This way we can separate our EU clients and use discounts and Aus clients and add credit card fees.
It should be really simple to add on a per account (contact) basis. For every contact under Financial Details, I can set the Sales Discount. How about a field saying
"Paying by Credit Card? Yes/No
"If yes what is credit card surcharge?"
So many products and services as cloud-based and only accept credit cards. This is a major flaw in Xero.
This way we can separate our EU clients and use discounts and Aus clients and add credit card fees.
Stripe - Payment Service - has the ability to charge processing fee - we know that.
I totally agree with this -
PayPal - Payment Service
Direct Debit - GoCardeless - Payment Service
Both should have same option of charging processing fee based on their fees.
Only thing is that you would need to account for clients address.
If they are in the country of your account then rate is lower.
But if they are in overseas and using overseas credit card on their paypal then its a different rate.
If you can setup settings for these 2 sevices then I will turn on auto payment processing fee charging for Stripe, PayPal, Direct Debit.
But for now for uniformity and to give my clients payment options I will just have to charge a 4% processing fee to cover both local and international processing fees from paypal, stripe, square (POS connection) and Direct Debit by Gocardless.
Imagine if you are selling $20,000 sale x 0.036 (3.67%) fee = $720 then goes to Paypal if its an international credit card. So who in their right mind would weather that cost? Especially in some areas like IT the margins can be low for some assets.
So until you have uniformity of providing auto charging of processing fee for each payment service you provide, its going to be useless if I use both PayPal and Stripe. If someone buys via PayPal I will lose $750 but if they buy via Stripe I wont lose it if I have the auto charge processing fee in invoice.
This improvement will make it so much easier to not have to pop the processing fee on top.
On top of that we have GST 10% tax in AUstralia so I have to:
1. Workout Retail Price + GST
2. then add 4% processing fee and
3. then set online store and invoices to be GST inclusive not exclusive to prevent further processing fee charging on top of the gst exclusive.
4. Even then I will lose some measure of profit. So I had to set the 4% processing fee to deal with Stripe: 1.75 / PayPal 2.9 / Go Cardless 1 and then their international rates.
So you see how important adding the automated processing fee charging after the prices have GST or VAT or some other country tax and would make things so much easier.
Enough said - we need this spruced up to automate the processing fee management and in turn reduce prices and show our customers multiple pay options but them see clearly the processing fees if they choose a specific payment option.
I totally agree with this -
PayPal - Payment Service
Direct Debit - GoCardeless - Payment Service
Both should have same option of charging processing fee based on their fees.
Only thing is that you would need to account for clients address.
If they are in the country of your account then rate is lower.
But if they are in overseas and using overseas credit card on their paypal then its a different rate.
If you can setup settings for these 2 sevices then I will turn on auto payment processing fee charging for Stripe, PayPal, Direct Debit.
But for now for uniformity and to give my clients payment options I will just have to charge a 4% processing fee to cover both local and international processing fees from paypal, stripe, square (POS connection) and Direct Debit by Gocardless.
Imagine if you are selling $20,000 sale x 0.036 (3.67%) fee = $720 then goes to Paypal if its an international credit card. So who in their right mind would weather that cost? Especially in some areas like IT the margins can be low for some assets.
So until you have uniformity of providing auto charging of processing fee for each payment service you provide, its going to be useless if I use both PayPal and Stripe. If someone buys via PayPal I will lose $750 but if they buy via Stripe I wont lose it if I have the auto charge processing fee in invoice.
This improvement will make it so much easier to not have to pop the processing fee on top.
On top of that we have GST 10% tax in AUstralia so I have to:
1. Workout Retail Price + GST
2. then add 4% processing fee and
3. then set online store and invoices to be GST inclusive not exclusive to prevent further processing fee charging on top of the gst exclusive.
4. Even then I will lose some measure of profit. So I had to set the 4% processing fee to deal with Stripe: 1.75 / PayPal 2.9 / Go Cardless 1 and then their international rates.
So you see how important adding the automated processing fee charging after the prices have GST or VAT or some other country tax and would make things so much easier.
Enough said - we need this spruced up to automate the processing fee management and in turn reduce prices and show our customers multiple pay options but them see clearly the processing fees if they choose a specific payment option.
Totally agree with this. Just checked Stripe and I dont see an option whereby we can auto-calc the fee on the invoices to the customer, looks like they have some sort of algebraic formula they give you to figure the fee %.
Let the end-user be the one who decides if they need to use this option and comply with state-local rules with regards to this, we're all grown ups here!
Let the end-user be the one who decides if they need to use this option and comply with state-local rules with regards to this, we're all grown ups here!
Automatically calculating a custom fee based on the invoice total would be very helpful for many purposes including passing on 'tax on receipts' based taxes to customers. Many cities and states now have taxes on revenue that one can pass on to the customer on their invoices. Please create a custom calculation that can be tacked on to invoice, this could be on a per line or per invoice basis and used for many purposes including passing along credit card processing fee's as is desired in this thread.
Agree - the inability to on-charge Stripe fees on invoices is not something we will do. We'd love to have a credit card payment facility for our invoices but not with having to absorb the associated cost.
Add credit card charges to invoice when payment made by credit card
This is the feature whereby when a client pays via a credit card gateway, the credit card fee is added to the invoice and paid by the client. It doesn't matter when its a small amount but when its a large bill and the fee is over $200 it would be nice to show on the invoice the 2.5% charge - can you please help??
This is the feature whereby when a client pays via a credit card gateway, the credit card fee is added to the invoice and paid by the client. It doesn't matter when its a small amount but when its a large bill and the fee is over $200 it would be nice to show on the invoice the 2.5% charge - can you please help??
Official Xero Reply
Nearing end of 2020, there's been a lot of change in the product since our last update. Understand and appreciate all your feedback and detail explaining the hurdles currently faced, and benefit you'd receive from auto calculation of fees when invoicing customers from Xero.
For those using or interested in the functionality with Stripe - We have help on how to set this up across in Xero Central, or just pop a case into our specialists if you need a hand.
Throughout 2020 we've been focused on strengthening the integrations with Stripe and GoCardless, and creating more streamlined pathways to getting your invoices paid faster.
Not shying away from the demand for improving the way in which you can show and apply payment processing fees, however I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change.
For those using or interested in the functionality with Stripe - We have help on how to set this up across in Xero Central, or just pop a case into our specialists if you need a hand.
Throughout 2020 we've been focused on strengthening the integrations with Stripe and GoCardless, and creating more streamlined pathways to getting your invoices paid faster.
Not shying away from the demand for improving the way in which you can show and apply payment processing fees, however I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change.
Trolling through a number of forums and Google inquiries, this topic has been a torn in most peoples side for quiet some years now. Other simpler accounting packages have this option to add credit card / paypal fees to invoices. It is unbelievable that after so many inquiries over the years that this has not become a standard feature.
Xeros standard response to this across a number of forms is "I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change."
Its 2021, time to get with the times and focus on your loyal customers and provide them with a basic tool that helps with the economics of their businesses.
Lets hope we see something very soon, (2021).
Xeros standard response to this across a number of forms is "I want to be honest that this isn't something we're looking to expand right now. We'll share if there's any change."
Its 2021, time to get with the times and focus on your loyal customers and provide them with a basic tool that helps with the economics of their businesses.
Lets hope we see something very soon, (2021).