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Xero Business Community

Xero Business Community

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Community > Tell us how we're doing >

No Support

Started by Will Stuart -   in Tell us how we're doing

We had been trialling, on a paid basis, and received good support and feedback.We have now gone live with implementation and have a few minor issues to adress, but for over 1 week have received no other response than the standard 13 hours etc.

I am at the point where we need to make the call on canning this entire exercise-24/7 support, what a joke!!!
We have 3/4 easily resolved questions, the delay of which is derailing the entire process!
Sorry, Will. Taking a look I can see you have come in a few times. Your emails appear to have gone through to another of our Support specialist teams, who don't quite have the same response times. Not an excuse and I do apologise for the delay, but did want to let you know we really do want to help you out and didn't mean to leave you waiting there.
I've moved your email to the right team and have escalated this so one of our Support team will be in touch soon to help answer any questions you have, on using Xero.
 

Kelly M (Community Manager)  

Kelly, thank you, hopefully the solution for our bank feed problem is now under way.We did have some other issues, which I think we can work around-but it has lead onto a further question regarding take on -converting opening balances-this is not covered in the manuals.Can you please put someone else onto us.

thank you
 

Will Stuart