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YTD Figures in Xero don't match YTD Figure on payslips

Started by Emily Prosser -   in Tell us how we're doing

I've sent so many emails about this (SINCE APRIL) and no one will get back to me. My staff YTD totals for payroll don't match what is printed on their payslips.

I need answers ASAP. Its end of year and I've been waiting for support for months. It's not good enough!!!!!
Hi Emily - I've taken a look and can see this issue has been dragging for some time. I'm sorry that this hasn't been sorted, and we haven't been all that communicative about a fix. I'd asked Johan to reach out again, so when you have some time can you please let him know when you're free so he can reach you?
 

Brittany H (Community Manager)