Xero - beautiful accounting software

Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

If you have brilliant ideas for innovations, you can keep on adding feature requests in the Xero Business Community, and voting on existing requests. There’s more in store, as we come up with the best way to take on your thoughts and share developments
Community > Feature Requests >

Replace Help Search

Started by MIKE BLOCK CPA in Feature Requests | Done!

Xero has a TERRIBLE help search. If you search for several key words, it gives you every page that has ANY of them. This always wastes time. It often makes it difficult to impossible to find the help you need, resulting in many extra Community posts and support emails. Changing this should be a top priority. Until then, add site:Xero.com to a Google search, instead of using the terrible Xero help search.
Fair comment - now that there's so much content in Help Center and the Community and growing every day we need to take another look at the search. FYI before we wrote our own search we did use Google Site Search but it had problems deciphering the 5 different versions of the content that exists behind the scenes (to make sure different phrases and screenshots are used in different regions) so the overload and duplication returned wasn't ideal.

Catherine Walker (Community Manager)