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Community > App Reviews >


Started by Xero API -   in App Reviews |Invoicing + Jobs

3.5 out of 5 stars
Based on 10 user ratings
If you are a user of Xero and RepairShopr, tell us how you are getting on and your experience so far. Any tips?

About RepairShopr

A platform to manage a service or repair business with job tracking (ticketing) and an emphasis on great communication - making you love your day job. For more information, check out RepairShopr.


Remember if you have questions or need assistance with RepairShopr, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the RepairShopr Support Center or this page for information on connecting RepairShopr to Xero.

We moved from a competitor that claimed to integrate into Xero to RepairShopr. The integration was seamless. We were able to move all our clients into RepairShopr in a few minutes.

The invoice generated in RS is automatically created in Xero which makes bank reconciliation a breeze. The reconciled invoice is marked as paid in RS as well. It all just works.

We tried this as a test first and it worked so well that it was a big point when we deciding to move to RS for good.

Kamal Naouri  

I have been using Repair Shopr and Xero for over a year now and yes there are a few quirks but they are being addressed at every request. Overall i give it 85%-90% usefulness and would highly recommend it to others.
It does take some setup and monitoring but so does anything this powerful.
There are a l lot of things to cover and link to so 100% would be difficult but not out of the question.
It takes time to setup and sync and as long as you are aware of the limitations it works really well.
If you use each software package for it's strengths you'll be very happy.

Chris Popperwell  

We purchased a Computer Repair & Sales shop a month ago which was running an out of date quickbooks and an Access database. We are so happy we settled on Repairshopr with Xero, all we had to do was export the existing users and we could start creating tickets and making sales.

We have five staff and everyone has picked it up with out any real training. We are using almost all the modules already, we just need to figure out how to use the cash register function.

Andrew Fergus  

I've been using the RepairShopr/Xero integration since I started with RepairShopr in December 2014. As a general rule, I find it very useful and reliable. There are a few oddities such as not handling split payments (one payment applied to two invoices) but with my business I rarely see that and it is easily handled.

Years ago I was using Quickbooks Pro and a different ticketing system, and then we changed to Xero first. Still getting tired of double entry, the integration between RepairShopr and Xero was one piece that was attractive. Over the last year+ that I have been using this, new features have been added, and the integration keeps getting better.

In my shop, by 21 year old son does most of the work on parts and in-shop repair, while my 24 year old son does the house calls. Both create invoices in RepairShopr and enter payments, and the automated integration means that I can focus mostly on the accounting end of things in Xero. It has eliminated the majority of double entry.

Overall, a very valuable integration!

Brian Twitchell  

We have used RepairShopr for 8 months and absolutely love it. We used connectwise prior for 5 years (with a homemade xero link) and have not looked back. We've got 5 staff and do everything from "classic" IT to managed and sales. But no retail as such.
The way we're using it is to leave accounting to Xero and all ticketing to RS, which is their respective mainstay. I.e. we push all the ticket invoices to xero (and re-sync them if there are changes) but don't necessarily rely on RS in relation to reconciliation. Let's face it, with credit notes, split payments, etc, etc it's impossible to recon back 100%. Which is why you have an accounting system.
The development team appears to have worked a lot since we joined last September with new features popping up pretty much every week.
Coming from connectwise, training effort and setup was NIL in comparison! The system is easy to use and get used to.
One thing is that it looks like the development of features is faster than the updates to the self-help support system. But support is fast to respond, so that 's a minor issue.

Markus Hugenschmidt  

Hm, we've found Shopr/Xero integration to be fine for our needs. We had much more trouble with a different system we were trying to push invoice info to Xero from.

Taran Ramage  

Very, very poor synchronisation / integration. After following the steps provided by RepairShopr staff I am now left with numerous duplicate customers in RepairShopr.

I have also just found out that the 'synchronisation' (emphasised because their implementation doesn't seem to be any sort of 2-way sync) doesn't allow for importing prior sales from RepairShopr into Xero.

Keith Patton  

I'd say our integration with RSr is pretty good, we havne't had any issues. Xero and RSr work well togeather. Support hasn't alwasy been what we'd like to see but I feel it has improved in the last 6-months.

Tim Nyberg  

Nope, the Repairshopr/Xero integration still sucks i'm afraid... Invoices seem to sync relatively consistently. FULL payments on invoices seem to sync (most of the time, though re-sync button is occasionally required). As far as I can tell, any type of partial payment (including the deposit system) doesn't sync. Refunds in Repairshopr trigger credit notes in Xero, but refund payments on these credit notes do not sync. Nothing expense related (purchase orders etc) syncs.

Michael Leone  

Has there been any update on RepairShopr and it's integration with Xero? Based on the first review it's not something we would be interested in looking at. That has been more than a year and a half ago however and the API may have come a long way since then.

David Brown  

Is there any update on repairshopr? just wondering if the Xero integration has improved.


Simon Beardmore  

RepairShopr is a great app to apply to all computer repair stores.

Support staff are very helpful and make all customers enquiries a priority.

The API link to Xero is still in its early days as this is a new addition to Repairshopr.
Do have some issues with the API link as this needs to be tweeked a bit more from Repairshopr. As a standalone app this works great but would not recommend to uses with Xero until all issues are resolved.

Customer invoices and payments do transfer with matching invoices numbers, spilt payments cause an error, assume these will be fixed in later releases of Repairshopr. There is no Vendor or supplier invoices transfers between Xero and Repairshopr.

Repairshopr has its own inventory management of stock with serialization. This does not link to Xero as there is no vendor invoices transfers. Double entry is required for all supplier invoices.

Watch this space as I am sure they guys at Repairshopr are working on improvements daily.

Overall, Great app just missing some key accounting integrations.

Daniel Capozzi