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Xero Business Community

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Community > Small Business >

Support not responding

Started by Robert Nicholson -   in Small Business

We have contacted support on Feb 15, 20th and March 3rd with still no reply, I see other people have had issues with time taken to respond, we are still 'up and running' with this issue but it doesn't inspire much confidence if we had a major issue!
Kind regards
Best Reply as chosen by Robert Nicholson (Original Poster)
Thanks for coming back here, Robert. I've had a look and can see your emails with our Support, it does seem that our responses aren't getting through.
I can see one of our team have made note of trying to call today and will follow up again during your work hours tomorrow. Please do let me know here if you need any more help, or haven't heard back tomorrow and I'll follow this up for you.

@Ian, I'm sorry to hear you haven't enjoyed your interactions with Support. I can see you had a Payroll question a while ago where our response did take much longer than expected, and I do apologise for this. We'd really like the chance to change your view on Support, please do let us know if there's anything you need help with.
I do also understand that you were previously interested in a running balance column on the Account Transactions screen and can confirm we've since added this feature.

Kelly M (Community Manager)