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Community > App Reviews >

Bookeo

Started by Xero API -   in App Reviews |Point of sale

3 out of 5 stars
 
Based on 1 user rating
If you are a user of Xero and Bookeo, tell us how you are getting on and your experience so far. Any tips?

About Bookeo


A scheduling and reservation system for appointments, classes, tours and escape rooms. You’ll love the real-time sync of customers and sales to Xero. For more information, check out Bookeo.

Tip

Remember if you have questions or need assistance with Bookeo, this is not the best place to ask - this forum is for reviews and feedback only.

For general support and to contact the Bookeo team, check out their Support Center.

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So, the integration between Bookeo and Xero was supposed to provide a seamless experience for both the user and their customers. The booking side of it works extremely well. When a customer books through Bookeo, their booking is recorded in Xero immediately as either a payment or as a debt. Reconciliation is a doddle once the payment is received.
There is one fundamental flaw however. In Xero it is recorded that an invoice has been sent to the customer. This doesn't happen. Xero say that it is a Bookeo issue and Bookeo say that it is a Xero issue. Nevertheless, it has been months with no news of a resolution. I have taken to just resending the invoices even though they are marked as sent in Xero.
 

Andrew Mathison