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Community > App Reviews >


Started by Xero API -   in App Reviews |eCommerce

1.9 out of 5 stars
Based on 13 user ratings
If you are a user of Xero and Squarespace, tell us how you are getting on and your experience so far. Any tips?

About Squarespace

Set up a beautiful ecommerce website you can grow with and sync your
store with Xero to keep track of your revenue, expenses, and tax
liabilities. For more information, check out Squarespace.


Remember if you have questions or need assistance with Squarespace, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the Squarespace support center or this page for information on connecting Squarespace to Xero.

Careful with this! It generates wrong invoices for refunds. Your Credit Cards Receivable (or whatever receivable account you connected to this app) will not zero out, and you'll have to find and manually fix the problem, every time.

Squarespace acknowledged the problem to me via email in Dec 2017 but still has not fixed it. As of July 2018 they won't commit to fixing it. They won't provide updates on progress toward fixing it. And they have no public bug tracker. So, I'm just trying to raise awareness, and maybe help others who encounter the same issue.

Here's what happens:
Say you get a purchase for $100 on squarespace, and they take $3 in fees. You'll get an invoice like this:

Amount Account
100 Sales
(3) Credit card processing fees
97 Total

Later, the customer cancels, returns, or otherwise requests a refund. Squarespace generates an invoice like this:

Amount Account
(100) Sales
(3) Credit card processing fees
(103) Total

See the problem? They put the wrong sign on the fees in the refund. This bug only affects the Xero integration, and Stripe will correctly take $97 from your bank account. But it won't reconcile. Worse, since Squarespace groups transactions into a daily invoice, it can be hard to isolate the error.

Until Squarespace comes through with a fix, the solution is to manually edit the invoice to reverse the sign on the refunded fees. Hope that helps somebody!

Phil Oertel  

I find it incredibly difficult to understand how this can be passed off as integration - you're better off leaving them separate.

I agree with all, it would make far more sense if a customer number was generated at SS end, syncing across to Xero to keep track of customers spends/loyalty and stock levels to show accordingly. It is more disruptive that useful!

Dan Marc  

Bring on the integration outside the US! But only if it does integrate customers and inventory, otherwise is it really an integration?

Michael Wilson  

The way Squarespace has implemented this actually makes things worse. You get one invoice a day made out to a fake customer "Squarespace" and then every transaction for the day is in that invoice!

This is about as half assed as you can get. Squarespace has all the information needed to be able to create an invoice for each transaction made out to your customer (or create a new customer when they don't exist).

I guess this could be useful for businesses that don't care about tracking their customers transactions and knowing who your best customers are but seems like not many businesses are like that these days.

Jeff Singer  

Other than the issues already mentioned, it is only available in the US. I am not sure I understand why and as usual the Support Team don't give any sense of when this will be changed.

Shopify has Xero integration and it is complete and global.

Philippe Coley  

Our team at Web Design Auckland ahs had a lot of problems with clients using Squarespace, and the lack (or failure) of integration in inventory is real and not worth putting up with. It's a shame, the platform has some great features over and above Shopify etc, but what it lacks makes is very manual for the siteowner.

Small Business Web Designs  

just got everything working and now is the first month to reconcile inventory. this is a total drag. i thought i'd try xero because it was new and less complicated that quickbooks, but i should just go back to quickbooks if i have to manually do inventory adjustments. this makes no sense.

Joann Assawamatiyanont  

I agree with the above statements. It does a nice job with sales data but DOES NOT integrate inventory at all, which was a primary reason for using Xero in the first place. This is a huge disappointment after having invested the time.

Carrie Patterson Reed  

Agreed with the above. Feels a bit like a bait and switch. Two stars instead of one only because maybe if you sell services online these needs would fit yours. A roadmap on tracked inventory would be a huge help here.

Justin Bailey  


This integration is nice at first, and then once you realize the reconciliation process you want to swallow a shotgun.

Can we PLEASE get an easy way to integrate the Stripe payment that comes from Squarespace with the invoice and Payment data Squarespace sends to Xero? How about a guide? Anything?

James Moore  

I agree with most things people have complained about. Inventory integration is key and doesn't seem like it would take that much work. I think it will give Xero users a key metric they need to run a tight ship.

On the customer service side, I have really enjoyed speaking with them. I've been walked through a lot of various things such integration with my bank accounts (making sure the numbers are the same).

I've also had no complaints from my tax guy when I gave him access to my account.


Dennis Lee  

I can hear it now: "not another application to muddy the water!"
Perhaps beneficial to some; worth a look I think: https://www.ordoro.com/

The "all-in-one" leader at this stuff: http://www.emc.com/en-us/index.htm?fromGlobalSelector

Marty Kilian  

I am with you Corbin. Xero has been nothing but a disappointing, frustrating hot mess for me. And SqSpace...not too much better. Throw stripe in between and it gets worse. Trying to learn more about QBO. I am out of here as soon as I can build up the strength to through the set up again.

Kenneth Weimar  

I can't seem to figure out the process.
Squarespace sends an invoice to Xero. That invoice sits there is Drafts until someone approves it. Once approved it sits there is Awaiting Payments until the payment gets put in. Then the Stripe sends the payments to Xero and so does the bank. Now I have 2 transactions in the bank matching.

What do I do? Is there a process article I can read?


Marilynn Schroeder  

To even advertise that the Squarespace and Xero integrate, should almost be considered false advertising if the inventory doesn't integrate. I have invested a lot of time into both systems at this point. I almost thought I had everything work right. I was shocked when I ran the manual feed yesterday. I made sure I used exactly the same item code for my inventory so that they would update. Although I never mapped it anywhere so I was skeptical if the inventory would update. The advertising should be "Integrates your sales data beautifully, but doesn't update your inventory!" The lack in basic accounting features (like inventory integration and distributing freight costs on a bill with inventory) make me feel like both companies do great marketing, but lack basic functionality to do business without making you do a bunch of work arounds. It is hard to get all the needed details on features until you sign up. I was attracted to both because the advertising was great and I wanted accounting integration for my store. I signed up for Squarespace first. They attracted me the most. Then, I signed up for Xero. I really thought both companies were trying to make Ecommerce easier. I am disappointed. I'm leaving Xero and Squarespace as soon as I find an alternative. I will definitely warn others who are selling inventory to stay away.

Corbin Thomander  

We Deffinetely need integration

Pablo Freund  

I, too, am more than frustrated. Squarespace does have super themes/layout to build a website.
I chose Xero over QB largely because of the SS/Xero integration and I just prefer Xero.

I have been discussing Xero's integration with Squarespace in back and forth emails for about three months.

I believe Squarespace would respond to increased interest/requests to complete the Xero integration which should include the inventory movement as inventory is the reason for the financial activity in the first place.

Nice to know I am not by myself.


Debby Carmichael  

I'am in the same situation. I was under the impression that the inventory would be synchronized with Xero. Now that I have my Xero account, I find out that I have to enter my inventory all over again in Xero. Double the work! That is very frustrating.

Saul Gutierrez  

I signed up for Xero due to its sync with my Squarespace ECommerce site, but am extremely disappointed to find that it doesn't sync the inventory. This leaves me to make an inventory adjustment manually every month :(

Andrew Johnson