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Late Fee Manager

Started by Xero API -   in Add-on Reviews |Debtor tracking

3.7 out of 5 stars
 
Based on 3 user ratings
If you are a user of Xero and Late Fee Manager, tell us how you are getting on and your experience so far. Any tips?

About Late Fee Manager


With 1 click you have the power to automatically apply late fees, service fees, and interest all on one invoice. For more information, check out Late Fee Manager.

Tip

Remember if you have questions or need assistance with Late Fee Manager, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, email Late Fee Manager support or check here for more information on connecting Late Fee Manager to Xero.

I was lucky to be one of the first accountants to Beta test this product.It is a great simple concept to get paid on time.It calculates all the late fees when your client pays you late. They will pay as soon as they see the fees are adding up!
 

Brad Golchin  

How often would you run the closeoff? Daily or Monthly? Is it going to create a new invoice each time I run if for the overdue accounts? Can we select which customers have fees applied?
 

Shaun Swann  

Hi Shaun, as this thread is just for the review of LFM can you add your question here? You're not likely to get an answer here as you can only post once!
 

Brittany H (Community Manager)  

While it appears to be a simple programme addition and one which could be very useful - it is very buggy and has been a headache for our company. Right now I am getting emails from it every 5 seconds telling me to login and check because it is disconnected from Xero. The account shows it's connected and I cannot fix it. Also the interface to modify your email text for client emails is broken so it will not allow you to make modifications.... While I would love the idea of this service I have wasted too much time trying to fix their problems- when they actually get it working then I will be back.... OR I will move away from XERO as this is a service that, in my opinion, should be part of XERO as it is with every other accounting system.


As a response to the self serving response noted below by Late Fee Manager owner. I actually do NOT have 4 accounts as he stated. I have tried several times to get this going and have had nothing but problems. I signed up for a free trial 2 weeks ago to try and get this going. As I have only done this for 2 weeks it is actually not at all possbile to have created the results that he alleges that I have garnered. I have actually not received ANY additional funding from ANY client as he states. (Actually how could he could know anything about my finances is of great concern) Maybe actually he cannot access that information so that the notation is nothing but another falsehood, because what he placed there in the note is not true. His allegations about registering is also a lie as the emails have occurred directed from Late Fee Manager and not XERO and started at 1:15am while we were sleeping. The programme actually is very buggy and this was evident by this occurrence. In my discussions with my accountant other people have had problems with it but I assumed with the new version this would have been rectified. But it does not appear to have been properly addressed. My accountant was correct and I should not have tried this programme.

Seeing the email below from the Jon is disappointing....
 

Michael King  

Would like to address Michael Kings review:
Michael's issue is simple and easy to resolve. (will address at the bottom)

Michael has registered four times for our 30 day free trial over the past several months.
Late Fee Manager (LFM) has generated tens of thousands of dollars for Michael and has brought is past due account from over 64% past due to 8% past due. That speaks volumes of how effective and efficient LFM is.

Michael has never paid a penny for Late Fee Managers services.
Some people might refer to his behavior as abusive?
But none the less LFM has responded and address everyone of his concerns. The last one within a 15 minute response time. LFM has even reset his account several times. All for FREE.

How to resolve Michaels issue:
ONLY register for one LFM account! Michael currently has two FREE active LFM accounts. XERO's excellent security features will not allow this.

So what happened is Michael closed out of one active LFM account and registered with another active LFM account. He was send a auto generated email letting him know he needs to reconnect.

You can not connect two of the same active 3rd party apps to XERO for security reasons!

Not sure why he would even want too?
One can only speculate he was trying to add fees twice??
 

jon jacobson