Xero - beautiful accounting software

Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

If you have brilliant ideas for innovations, you can keep on adding feature requests in the Xero Business Community, and voting on existing requests. There’s more in store, as we come up with the best way to take on your thoughts and share developments
Community > App Reviews >


Started by Xero API -   in App Reviews |Invoicing + Jobs

4.5 out of 5 stars
Based on 131 user ratings
If you are a user of Xero and ServiceM8, tell us how you are getting on and your experience so far. Any tips?

About ServiceM8

Manage any field service business. Keep track of jobs and the work process from quote, scheduling, emails & texts to job completion and invoicing. For more information, check out ServiceM8.


Remember if you have questions or need assistance with ServiceM8, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the ServiceM8 support centre or this page for information on connecting ServiceM8 to Xero.

We have been using ServiceM8 now for about 8 months and we are extremely happy with the enhancements it has made to our business processes. We have come from manually creating invoices to now a seamless and fully automated integration between ServiceM8 and Xero. The help/support from ServiceM8 is also extremely responsive, knowledgeable and helpful.

Lisa Morgan  

Fantastic app/ integration supporting a small (4 person) trades business where we are not all situated in the same building. We have used it for 6 + months and are now assessing the asset management QR code sticker options to implement routine maintenance . Customers love the pre-alert nktifications by email / text. We love the signature at end of job , tracking , file management , scheduling ease and generally intuitive s/w
We would like to see the job number field in SM8 job card transfer automatically to the reference field in xero invoice as this would minimise confusion


Andrew Pitcher  

I've been using ServiceM8 for 7 months now and can honestly say it has made my life easier. What I like most is the way it integrates with my accounting package Xero with no hassles whatsoever. Invoicing is a breeze from my iPad even when I'm out on the road. Clients pay faster because they get their invoice in their inbox as soon as the job is done and it's still fresh in their minds. Can really recommend ServiceM8.

Beyers Herbst  

I started my new electrical business about 8 months ago and was recommended by a friend to use Service M8 along with Xero.

Using the 2 services together has helped my business grow with ease, saving all my clients details, quotes and invoices and once the job is complete it's so easy to send the invoice over to Xero, which will automatically match from Service M8 jobs.

It's made everything on the accounting side of my business so simple. I highly recommend it to anyone thinking of starting a business or someone who just wants to streamline the way they do things.

Robert Phillips  

We converted to ServiceM8 about 8 months ago from previously using a manual paper based system for our IT support services, which was cumbersome, time consuming and very inefficient, some of our clients waited up to a month to get invoiced for services rendered as paperwork stacked up.

With ServiceM8 we can complete our jobs without any physical paperwork, push out all jobs to Xero accounting and have multiple people check that our billing is correct in the process, meaning our clients get billed on the same day that work is completed and we no longer waste time capturing work completed.

This is just one of the benefits, others include being able to see how efficient our technicians are, getting feedback from clients after work is completed, being able to track where our technicians are at any time and all the integrations and add-ons available.

Thank you for a great product.

Louis de Kock  

ServiceM8 is a game-changer for us!

I searched for a system like ServiceM8 for 2 years, now I couldn't be happier!!
I had been using Xero for about 4-5 years, so having ServiceM8 seamless integration is just awesome.
I took it on for the SMS & email reminders, but quickly found a million other befits to our business!
Our customers love getting photos of what's been done, this, in turn, makes for quicker payments and fewer reasons to dispute a job.
I never used to follow up on quotes, now it's all done for us, so we are winning more work.
Our yearly reminders kick in in 5 months time, can't wait for the repeat business to start to flow.
My wife is sick of me saying "god I love ServiceM8" This system pays for itself.
Can't wait to have branded SMS.

Can I buy shares in this company?

ian mcknight  

I have been using ServiceM8 for 6 months with Xero integrated and have found it extremely easy to navigate and very professional with invoicing and accounting. Highly recommend.

Elliot Baker  

Servicem8 has been good for me, has saved heaps of time on invoicing as my staff do it on site once the work is completed. The only thing that I would like is to be able to have individual email reminders so I can control who will get a reminder.

Jeff Ingram  

We have been using ServiceM8 for 9 months now and find it to be one of the easiest systems for our requirements. Very easy for staff and admin to navigate, very user friendly.
High Tech Automations


Val Storer  

Service m8 is fantastic and the customer support team are always on hand to answer any question. user for 10 months.

Brad Cauchi  

We selected ServiceM8 for our plumbing maintenance division. After trialing several other applications, we found that ServiceM8 was less clunky, with less unwanted features that others offered that were not suitable for our service orientated business. Being a Xero customer already, the integration was essential for our business.

Matt Kirkbride  

Morning all,

I have been using Service M8 and Xero for several months now. I love the integration and the transfer of data is usually seamless.

Below are a few items for your interest.

1. It would be nice to get an integration between the job description in service M8 and Xero so that the description of work done in service M8 can be directly transferred to invoices in Xero.
2. The transfer of stock items etc. can sometimes be confusing with half items being moved across, this may be a user issue though.
3. Sometimes I have to disconnect the xero integration and then reconnect as the transfer of approved invoices wont go through and gets hung up.

Other that that an excellent integration that I love using.



Ryan de Jager  

We were introduced to ServiceM8 by a work contact about a year ago who was using it for a Refrigeration & HVAC business like ours. We have been surprised at how easy it was to implement and every time we think, 'we wish ServiceM8 could do ...' we check online and there is free Add-Ons that you can install that generates new features! This allows you to grow your business at your own pace with intuitive software tools that already exist. Helps you not get overloaded with features when you first start.

The fact that it also integrated with Xero has made the whole integration so much smoother. No double entry of invoices and records. We were using hard copy booklets which needed scanning for our electronic records and it was hard to keep customer records up to date. Now it is all done before we leave their house.

We also do a lot of commercial projects and the Dispatch Board is so handy for tracking our time on site and planning our work, as well as drag and dropping into the project relevant reference documents.

Highly recommend ServiceM8 to anyone running a small business.

Ellie Weston  

Great function!!!!!

Mimosa Lambarlow  

For those needing a Xero plugin, it does work VERY well, you can add different payment accounts (like a Stripe clearing account as the payments will not match the dates as a few days late and will have transaction fees).

ServiceM8 has been a great change from other platforms, it really has some fantastic features that save our staff time on site & make their paperwork process much easier.

I would not hesitate to wholeheartedly recommend trying it. I'm sure we will keep using it for years to come BUT there are also some really fundamental flaws.

ServiceM8 invoice once created, you cannot remove it. You have to settle it, then remove payment in Xero and then delete. Adding a visit to a job does not add a cost, you must create a new job to invoice the next visit, worse still the job number has already been paid so it creates a duplicate that Xero rejects.

Biggest issue for us is the way ServiceM8 deals with physical payments, causing issues with both our staff and worse the customers, this is stunningly naive and has been raised by users but without any changes by ServiceM8.

Staff issue is around STRIPE card payments, once a week they get told how much the business has made the week before, this is wholly unprofessional and ServiceM8 refuse to deal with it.

And now the BIG problem, this is just stupid....You need audio notifications from ServiceM8 to get updates to the diary etc, but...You are standing in front of your customer and take payment and your phone or iPad makes a loud "KERCHING" sound as their card is debited. Causes a real visible reaction from customers, like waving their hard earned money under their noses!

What the hell they were thinking I have no idea, but must have been coded by a 4 year old! So staff mute the phones and then if they forget to switch back on you cannot get through to them or they turn off ServiceM8 notifications and don't get the job updates they need, its a Catch22.

ServiceM8 are very quick to reply to these issue, however these issues are never dealt with as faults and they just suggest it is not a "feature" they offer...

So it sounds like I hate the platform...I don't! The system is fantastic and does things no other platform comes close to doing, it has just tried to do too much and perhaps forgotten the core functions.

I'm a real apple fan so its all iPhones, iPads and iMacs here, but their mirroring apple in only updating once a year is not great as lets real issues fester rather than solve them.

Andrew Davies  

We have been using servicem8 with xero for approximately 9 months. Prior to that we were using Xero but still recording/tracking jobs manually with duplicate docket books. Moving to servicem8 has significantly increased efficiency and reduced admin time. While servicem8 isn't perfect, i'm not sure there is a perfect solution out there and certainly not at the same price point. We still do all our invoicing & quoting through xero but the actual job details are sent from servicem8 to xero. Integration with xero was easy although there are a few tweaks we'd like, but haven't worked out if/how they're possible yet eg. when invoices are sent to xero we would prefer the item amounts to default to tax exclusive (not inclusive) & have the 'work completed' section at the start of the invoice, above the other items (ie. put it in the order it is in the servicem8 job). These couple of things would save us some extra steps in the invoice process & avoid some potential errors. I haven't contacted servicem8 about this yet but haven't found an a way around it in the online documentation/forums either, hence the 4 star rating. I have contacted servicem8 about other things and they're always very helpful & quick to respond.
Update 8/7/20 Michael from the ServiceM8 team got in contact with me and explained how I could solve the tax exclusive issue mentioned above, I've only just gotten around to looking at it but pleased to say it's sorted now and so i'll happily upgrade this to 5 stars (but for the record, they didn't ask me to). Unfortunately the other issue can't be resolved at this stage but it's great to know that if you're ever unsure you just need to ask and they'll help as much as they can.

Janine Hockey  

Plumbing Business.
I started using servicem8 roughly 6 months ago in an attempt to try keep up with the times. I defiantly do not see my self as tech savvy and would rather live in a world without all the computers and phones we require today to run our businesses. I committed to the 1 free month with serviceM8 and ran it side by side with the way i previously ran things. After the first month i still needed to keep pushing it to drop my old habits and replace with the new.
I now say to other mates of mine who have similar businesses that I could not live without software like this. Even though the product might not be 100% perfect in every aspect,(from what I hear they all have a few dramas), and I might still be learning a lot of the basics, Servicem8 has taken a lot of the inefficiency's away and allowed me to have the head space in my business to be so much more productive.
I still think there is more potential for my business to grow as I learn how to use it better as well.

Mark Glasfurd  

ServiceM8 has been great and will come more valuable as I begin to employ some staff which is a goal for this year.
The biggest thing I would LOVE to see which I'm sure has been mentioned before is having an automatic credit card & portal charge added to the bill when a customer chooses to pay that way. Currently its something I have to ask before sending EVERY invoice so I know to ad it or not. Its on my email and invoice templates to pay via EFT if there has been no surcharge added but it still gets ignored. Recently I had a $4000 invoice get paid like this and it cost me $81 which was extremely frustrating and I didn't want to go back to the customer and ask for the extra money.
Would also like the option of having multiple set prices for each material/service. Quite annoying and messy to create 4 or 5 prices for the same material/service. Reason for this is differing degree of difficulty on the install side being an electrician.

Christopher Wood  

Service m8 has been fantastic for my business. I have come out of the corporate sector and had exposure to the business management software used there. I have to say service m8 delivers remarkably well. One stand out feature my customers enjoy is the notification texts for arrival times and the tracking. Ease of use and being able to do so much in the field is perfect for my business. All my invoices, quotes and other documentations are all setout in a professional manner and easy and quick to send out. Having the client diary is extremely useful for picking a job up after it has been started having pictures there from the quote or previous repair saves so much time. Its quick and easy to add a photo to the invoice and service customers love that. The only disappointing feature is when you take a deposit or part payment for a job, xero doesn't know what it is and therefore cannot be reconciled until the invoice is paid in full.
Overall very happy with serviceM8

Julian Wragg  

Hi Philip, to look into the connection and syncing of data through this integration ServiceM8's Support centre links through the post at the top of the page ☝ here maybe of use. This page is just for reviews of the integration and you can only post once, so just wanted to highlight you won't be able to have a back & forward conversation with the ServiceM8 team through the thread here.

Kelly M (Community Manager)  

After synced invoice to Xero, the invoice in Xero picked up the wrong address and email from another customer in ServiceM8 with the same first name.

Philip Nightingale  

Hi Kevin!

Michael from ServiceM8 here. Sorry to hear you’re not a fan of the integration with Xero, and thanks for sharing your experience. Just a few clarifications and suggestions below, as what you’ve listed aren’t “bugs”, but rather how ServiceM8 and the integration works:

Synced invoices not “Sent” in Xero — you’re right that invoices sent in ServiceM8 aren’t marked as Sent in Xero after syncing, as this is a limitation of how the integration works (not a bug). However, this *might* be possible under Xero’s current API, so we’ve flagged it for review with our development team. Thanks!
FYI, you can also set an automatic payment reminder to be sent from ServiceM8 via email and/or text using the Automation Add-on. Alternatively, you could sync the invoice details to Xero, then send it from there and automate invoice follow-ups with Xero’s functionality.

Updates to email addresses not appearing to flow to Xero — to update a synced client’s email address in ServiceM8, and have this sync to Xero, update the Billing Contact email address in their Client Card (in the Clients tab).

Workflow for approving invoices to Xero — the Invoicing tab in ServiceM8 is designed to provide a central area, and structured process, for managing invoicing. It’s also quite flexible to suit how different businesses like to work i.e. it can be used as an area to finalise and send invoices out to customers, or as a final check before approving sent invoices to be synced to Xero. However, if you’re looking for a faster, more automated way of approving invoices to Xero, you can set this sync to occur automatically when the invoice is generated and sent on site using the ServiceM8 app, streamlining invoice administration. More info on this option here: https://support.servicem8.com/hc/en-us/articles/115005164443-How-to-auto-approve-invoices

Invoicing from the Invoicing tab — it is possible to produce and send invoices for jobs while in the Invoicing tab. You can either check each job to be invoiced then click ‘Email Invoice’, or double-click a job line item to open the job card and produce/send invoices as normal through the job card.

Hope this helps.

ServiceM8 Team

ServiceM8 Team  

We have been surprised to learn the integration between Xero and SM8 has a few bugs.
Firstly, after you have created and sent your invoice to the customer from SM8 and then forward it to Xero for accounting purposes, Xero marks the invoice as "Unsent" The result is the invoice reminders automatically sent by Xero do not get triggered as it is not aware the invoice has been sent. Secondly, updates to email addresses in SM8 do not appear flow to Xero again quite frustrating and lastly to send an invoice(approve) to Xero you need to exit the Job(invoicing section) and go to another tab in the product called Invoicing(from which you cant invoice) and select a tab called awaiting approval, find your job and then approve all very clumsy....

Kevin in Accounts  

We have been using Xero for 15 months, and transitioned to ServiceM8 4 months ago from an in-house system we had developed over 10 years. At this stage, we still use them as a separate systems as we slowly turn on more of the ServiceM8 functionality in our business. We are just taking it slow to minimise any disruptions to our clients or staff. We are very happy with Xero, and pretty happy with ServiceM8, a big improvement in what we were using previously, especially with scheduling and communicating to clients. We looked at a number of different packages and felt ServiceM8 was best for us. We engaged a 3rd party to help us transition to ServiceM8 which frankly was expensive and we ended up doing most of it ourselves anyway. I find the forums and tutorials very helpful, and I like the continuous improvements to ServiceM8 that the team keeps adding.

Aaron Jenkins  

We transitioned to ServiceM8 early this summer because we were looking for a scheduling/dispatching platform that was more robust than what we were currently using. We got more than our money's worth with ServiceM8! We found ServiceM8 through the Xero marketplace. It has been very intuitive, user-friendly, packed with great add-ons as well as priced at a point that let's us keep our overhead under control. We are looking forward to broadening our use and application of ServiceM8 to make the upcoming year one of our most successful!
Grant Shirley
Reasonable Air, LLC

Grant Shirley  

We are very happy with Service M8. It is extremely user friendly, and our field techs love the simplicity. It syncs very well with Xero, and we would recommend this platform to any service company looking for an easy and efficient solution to their job management.

Debra Kavanagh  

been using ServiceM8 and Xero for a while now and both seem to link quite well together not had any issues so far so I will continue and update if I do

Paul Townsend  

ServiceM8 links seamlessly with Xero and makes doing business really easy. Customers and invoices transfer between the platforms easily. ServiceM8 is easy to use and has many great features

Brian Cawood  

We have been using Servicem8 synced with Xero since April this year. I have tried many options before discovering Servicem8 and it is definitely a game changer. I found it easy to set up and user friendly. The support has been so helpful, most issues have been easily resolved. I would definitely recommend for service businesses.

Alan Mackie  

Service M8 works almost seamlessly with Xero. As a first time business owner having this work so well has made my life so easy. Both apps make it easy to do work while sitting on the lounge with my family instead of locked up in the office. Very happy

Patrick Brassil  

As a business owner of a mobile Locksmith company organisation and efficiency is key to a successful business. I've used Xero for some years and have tried various job management software connected together but without mentioning names we gave up on them all for various reasons. ServiceM8 is by far the best. So easy to use with great training videos and customer support. Stop wasting time with other software and add ServiceM8 right now. It will be one of the best business decisions you ever make

Martin Sheehan  

ServiceM8 would have to be one of the easiest work stations our company has used, it has everything that we need to make our day to day duties easy, if we need any help or have any questions the team are amazing to deal with and its never an issue. Highly recommend

David Levenspiel  

Hi Harry Williams!

Michael from ServiceM8 here, I’m sorry to hear about this. Ongoing invoice sync issues like what you’ve described isn’t normal and shouldn’t happen, which suggests there could be a setup or workflow issue causing this to occur. We’ll have our team get back in touch and work with you to get to the bottom of this.

ServiceM8 Team

ServiceM8 Team  

Been setting up SAAS since 2012. Service M8 is one of the most efficient applications for the end user and partner implementation I have come across in a long time. Highly recommend for service industries.

Leah Donaldson  

I have to keep changing the status of jobs in order to get the two to sync. It is on a weekly basis and I have sent several request for it to be fixed however I get the same advice about how do get this to sync. It is time wasting and annoying. There is not a week goes by wear I have to go through the same procedure, to the point that I am considering cancelling ServiceM8

Harry Williams  

ServiceM8 is the first job management program we have engaged. It came highly recommended to us through my business network team. It appears to have enough fetaures to meet most of our daily needs within the basic package. Inability to raise Purchases Orders that could sync with Xero purchase orders is the biggest deficiency I see so far. If thois could be rectified it would be BRILLIANT

Russell Dickson  

Hi John.

Michael from ServiceM8 here — sorry to hear you’re frustrated.

Our support team are always available to help via livechat or email (support@servicem8.com), but if you’re after in-person, tailored support, or assistance in setting up more advanced features, this is where we’d usually recommend engaging one of our independent ServiceM8 Partners — being both small business & ServiceM8 experts, they can add a great deal of value to your ServiceM8 setup and can work closely with you to tailor ServiceM8 to any specific workflows or business requirements.

If you’re looking to learn more about what ServiceM8 is capable of and get the most out of your core ServiceM8 setup yourself, we’d really recommend checking out the ServiceM8 Learning Roadmap. A separate resource to our Help Centre, the Learning Roadmap is a structured series of short help videos & articles, starting with all the ServiceM8 basics, then gradually moving on to specific & advanced features. This resource is available directly in your account, under the help icon in the top-right corner of the Online Dashboard (check out this help article), and has been designed for learning all the basics, then building from there to help your business get the most out of ServiceM8.

I hope this helps.

Best regards,
ServiceM8 Team

ServiceM8 Team  

I'm very frustrated.
We have been using SERVICEM8 for a while but we only use 60% of it's potential. Great product but not happy that we need to pay to learn how to use it.

We have connected XERO to SERVICEM8 but we run them as 2 separate programs.
We need support, we have been asking for some support, but we keep getting told to get one of SERVICEM8's partners in to set us up....as mentioned great product but need some support.

John Gerantidis  

Although I only run a small business, updating from Apple Calendar to Service M8 has simply been the best thing I have done in a very long time - along with recently hiring a virtual receptionist! I wish I put the time in to set this up years ago. Now growing my business is so much easier from the organisational point of view, along with the administration bundled with Xero.

Scott Tepper  

Servicem8 has changed our Business. Since joining we have gained new customers through describing our diary system on Servicem8. They seem to love how organised we are. Would definitely recommend.

Sean Emms  

ServiceM8 and Xero...are a match made in heaven. I run a small plumbing maintenance operation and as such I need to manage my service calls effectively and most importantly I need to manage my cash flow. ServiceM8 and Xero allow me to achieve both these requirements seamlessly. I am able to manage the flow of work easily and then process an invoice and collect payment before leaving the customers house or office. I love it and so do my customers. Keep up the great work guys. I look forward to the constant improvements you keep making!

Dean Cane  

Using Service M8 has really streamlined our admin and saved us time.

Alberto Castellon  

We have been using ServiceM8 and Xero for 6 months now and everything just works. Great product and support.

Dwayne Walker  

It's the best system i can find for the money. works brilliantly. I worked with a useless partner called service guru but now found software buddy they have been brilliant so far. I find it is a little slow sometimes and there are 1 or 2 glitches but the system itself far outways the little issues.
I would give 4.5 stars rather than 4 if i could.

Byron Morris  

I have been using these two for 6 months and everything is seamless. They are always improving too.

Dion Horncastle  

Works well. Easy to use.

Accounts Accounts  

Works a treat. Very easy to use and loads of online content to help you if you get stuck.

Tom Martin  

Great! Easy to use, particularly when I'm on the road and don't have my laptop. Highly recommend.

Sherah Reeves  

Cant use it with Android to useless for half of my staff, so i never bothered

Kylie Wood  

We have found the integration of ServiceM8 and Xero to be an effortless transition. If you are using this platform as your accounting package and as yet have not integrated both, then you are going the long way round. Simple fast and effective.

Emjey Trade & Maintenance  

We love how ServiceM8 integrates so easily with Xero. Simple and fast.

Justin Zehner  

I have been using Servicem8 now for more than 2 years with my mobile valeting business and I have found it to be invaluable. Without it, I would find it very difficult to manage my jobs and staff members. Whats more, now that I have integrated Servicem8 with Xero, I have virtually a paperless business and very little office work to do. Very efficient!!

Jason Atkins  

We are a Plumbing Company with 5 plumbers, we find Service M8 great to track, log jobs and keep up to date. The transition from Service M8 to Xero is seamless. Definitely worth getting Service m8 as a add on.

Brad Gibbs  

We have been using Servicem8 for over 3 years now. Best software for electrical and solar trades with an extremely competitive pricing.

Arslan Bhutta  

Hi Elizabeth - best to ask questions like this in the Using Xero Connected Apps section, where you're more likely to get a response. This page here is for reviews and ratings, as you can only add one comment each.

Lauren C (Community Manager)  

Does anyone know how to integrate quotes produced in servicem8 to Xero. I have managed this with invoices but not with quotes.


Elizabeth Clarke  

I have three staff and we all use ServiceM8 to track our time and then I can generate invoices and send to Xero. Its made such a huge difference to my business, I used to use excel spreadsheets to track time and it was so time intensive and incredibly boring!
I love serviceM8

Nicky Dierens  

Really impressed with how good this software is. Basic enough for anyone to use but powerful enough to handle whatever your business needs. Highly recommend it for any business!!!!

Elite Air Climate Control  

Service M8 was a great choice for my business. It is simple to set up, easy to use and integrates with Xero seamlessly. The online support is spot on also.

Trent Giddings  

I do not like it at all from an accounting perspective. For running jobs and scheduling I can't speak and maybe that's its strength, but I would not recommend it to anyone I liked.

Yvonne West  

To any small business wanting to grow especially in the trades and service sector you have to use this software. I run a roofing company with 15 full time staff and 2 office staff. All are connected to the app. We are able to schedule jobs faster than before, monitor quality of work without having to be on site through servicem8 forms and before and after photos and improve efficiency of staff.

Since using servicem8 we have doubled our staff and trippled our work load. cant go a day without.

Energy Efficiency Group Accounts  

I have used Servicem8 for around 2 years now. Its integration with Xero is great. The two programs utilised together make our scheduling and invoicing a lot less time consuming. I'm a fan of the servicem8 UI, much easier to navigate than its competitors.

Coastline Electrical Solutions  

Tried a few different job management and accounting applications and the Servicem8 / Xero combination came out on top. Very customisable to suit your business needs, I am very happy with both products.
I have refereed a few people to these products also.

Aaron Wood  

I too have tried several other solutions before settling on ServiceM8. My main criteria was the best "allrounder" that can both integrate and automate as many tasks as possible.
1. Invoices are sent to Xero easily - You do have to "send to xero" first, however this is a handy check point. I do like to manage all invoices sent via though, just a personal preference.
2. Stripe integration - This is fantastic. If you already integrate Xero with Stripe then you will love this. Very easy to take payments at customers premises on the spot.
3. Forms integration - This was an added bonus to me. Using DOCX templates you can quickly produce great reports from your service calls quickly and easily.
We've now invested quite some time to get ServiceM8 working well for us and will definately be sticking with the software. Out of all of the other options I've tried over the last few years it is also the one our technicians find the easiest to use.

Philip Halpin  

The only issue I would say is that if we change an invoice after it has been approved and send to Xero, the changes are not reflected in Xero.

Clayton Granzien  

So far its been quite good, I find Xero to SM8 works well however taking data the other way SM8 to Xero isnt always as smooth

Kinsey Hall  

Servicem8 and xero work really well together in my experience. no problems here

Allen Bolderoff  

Linking ServiceM8 to Xero has been a game changer for me, I have saved so much time not having to enter invoices and payments twice. Synching happens almost instantaneously which increases my efficiency and reduces my stress levels.

Andrew Yore  

We are an Electrical company and have been using ServiceM8 for about 1.5 years. It is a really good peace of software that integrates with Xero seamlessly. Forms are a great feature of this software. It allows us to do our Certificates of Compliance in about 30 seconds as it pulls all the client and job information from the job, creates a professional pdf which is then attached to the job along with any photos taken.
There are so many good features that we have yet to implement. Great functionality but yet easy to use.
Highly recommend!

Nigel Byrne  

I migrated our CRM and scheduling system to ServiceM8 in August last year, and it has completely revolutionised certain aspects of our work. We are an arboriculture company and WHS / Environmental / Quality compliance are an essential part of our industry. The forms add-in allows us to sign onto SWMS and create risk assessments and create beautiful PDFs from the forms using merge codes in Word.

The Xero integration works seamlessly for invoicing and materials, however I recommend getting somebody who is technologically savvy to set things up and maintain materials across both systems as this is a deceptively user-friendly system and you might otherwise miss opportunities!

Hayden J Trott  

We've been using ServiceM8 for about 4 years and we love it. The user interface is easy and intuitive. These guys have great support as well. It integrates with Xero seamlessly. Highly recommended

Accounts Cooee Signs  

Hi Yes I agree syncing with Xero is a breeze
Most important with payment of Invoicing receipting and approving in ServiceM8 is to refresh the page as it will take a while to sync

Sara Roberts  

Peterson Power has used Service M8 that has intergrated with Xero since Jan 2017 and we have not looked back. It was easy to navigate on the go compared to other programs we have tried. There have been a few issues but with the live chat, there has always been a resolution to 9/10 of the issues we have had. It would be nice to have a better way to manage company profiles with mulitple property managers, each with their own properities. It would aslo be great to have an intergrated inventory system that can read our suppliers invoices. Not being able to make chages to invioces that have been sent across to Xero has tripped us up a bit and taken a bit of time to correct. But fingers crossed a few of these issues can change soon. This system is something we have wanted for a long time, and we aren't changing anytime soon.

Frances Peterson  

great app, i use this for my bookkeeping firm to manage workflow and staff schedules
cant do without it! works a breeze with xero
i also have many clients using sm8 in various industry's it is so verstile

Sam Dodgson  

Awesome software application made my life so much easier saves me at least 5/6 hours of paperwork each week easy to communicate work to colleagues within company run this along side tradify for a month thing won hands down suited me much better

only issue Wish i had found it earlier

Kevin Greene  

We run a plumbing business and have been using serviceM8 integrated with Xero since we started almost 2 years ago and are extremely happy with it. It has helped our business become very efficient and organised and is simple to use. We are able to invoice our customers on the spot or email them after the job and all material, photos of work and emails between us and our customer are saved on their work order so we can check anything at anytime. We highly recommend using serviceM8 with Xero accounting software!

Rhiannon Smyth  

We have been using SM8 for over a year now and it has been a great addition to our business. With it's integration to Xero, making it even better!!
We definitely recommend both SM8 & Xero.

EGlaze Australia  

Service m8 is the most advanced program available offering all the necessities needed to run our business effortlessly. The integration process between xero and service m8 is extremely easy to set up, particularly with the reliable online support team who are always available to assist. The process of finalising invoices has saved ample amounts of admin staffs time, meaning staff have more time to concentrate on client’s needs. I would 100% recommend investing in the program!

Lily Brown  

When start up businesses ask us where to start, our reply is always the same - Servicem8! It replaces so many jobs that we had to do manually previously. Integrating it with Xero has been seamless, all the data in the same place and making bookmaking simple. We couldn't do without either of these programs now, helping our business grow!

Kiara Izhik  

Hi Tracey, Have you considered contacting a partner to help wiht tailoring ServiceM8 - I'm a landscape business owner, and also a ServiceM8 Partner (and their current partner of the year) happy to help tailor your system to help get that rating to 5 stars! Go to my website www.fippet.com.au

Jodi Homer  

Our company has been using SM8 and Xero for over a year now. Both packages have made our working practices so much simpler and more efficient. We can track jobs at any stage and link directly to accounts without needing a specially qualified book keeper. A little more adaptability in SM8 so we can tailor it to our business would make this a 5 star review.

Tracy Pollard  

I've assisted many Family Trades businesses to implement ServiceM8 and their reaction is always priceless! When they discover just how easy running a mobile trades business is with ServiceM8 and Xero and how much time they will save doing the things they hate - like scheduling work, invoicing and chasing late payment, they are often speechless... to say I've saved some marriages might seem dramatic, but its true! Make your transition to ServiceM8 easier contact a ServiceM8 partner to help with the change and ensure your using all the right functionality for your business.

Helen Goodman FCCA  

Hi Andrew.

Thanks for taking the time to post some thoughtful & constructive feedback. I'm sorry to hear that your experience getting started with ServiceM8 hasn’t been great.

Regarding the possibility of staff forgetting to Clock Off — on their devices, staff can set ServiceM8 to remind them to Clock Off at the end of each day (go to Settings > ServiceM8 > Reminders > Clock Off). Regarding the ability to export timesheets — we’ll be resolving that issue in a future update. Once done, you’ll be able to edit clock on/off times in Xero if needed.

Regarding auto-address suggestions in the job card — we support this feature (Online & App). In the Online Dashboard’s job card, an address suggestion should be appearing to the right of the address field as you type. If this isn’t appearing at all for you, please get in touch with our Support Team at support@servicem8.com.

Regarding the app being exclusive to iOS devices — the high quality of our app is one of our biggest points of difference, and our decision to specialise and develop exclusively for iOS is a big part of this. Field service businesses need a software and hardware package which is capable of constant, dependable use in the field. So, we believe it makes sense to develop software for specific, high quality hardware. I’m optimistic that you will see investing in this package as worthwhile for your business.

Regarding our UserVoice forum —its intent is to provide our customers with a transparent and constructive place to suggest enhancements or new features for ServiceM8 (it’s not a location to which we direct customers when they may have found a bug). We value our customers’ input and often implement suggested changes, however ServiceM8’s simplicity and ease of use is one of our most highly-rated characteristics, so we do not add extra features/buttons lightly.

ServiceM8 Team

ServiceM8 Team  

SERVICE M8 in the beginning appeared to be the answer to our scheduling issues. We are an electrical contractor and have field techs. Overall the platform seems to be ok. However, they do misrepresent some features and and actually say they have some features they dont. For example: They say you can export time sheets from Service M8 to Xero. What they don't tell you is that feature ONLY works in Austrailia, not the USA. After bringing this to their attention, they still have not updated their website with the truth. They are still saying you can do this when you can't, unless of course you live in Australia. The 2nd annoyance is the fact that when a staff member uses the clock ON and clock OFF feature (known as clock in and clock out in the USA) those entries can not be edited. That would be fine except for the human element. If a staff member forgets to clock out on Monday night, he still shows clocked in on Tuesday morning. They don't allow you to edit those entries.

The final annoyance is every time I chat with them about issues, they tell you to go to a website and "vote" on issues that need to be resolved. Yes, you heard me right - they want me to VOTE on solving their own issues. I shouldn't have to vote. They should simply fix them.

would I recommend them? If I had it to do over I would have never used them. They only work on Iphones or Ipads - NOT android. So I already replaced all our phones with Iphones and am too heavily invested.

Also, when you type in an address it does not auto suggest like their competitors UNTIL you go to the next line. All their competitors auto suggest as you type.

If they would fix the issues I would give them a higher star rating.

Andrew Byrd  

We have been using SM8 for over 2 years now and it has been a massive help for our business. The Xero integration has made our invoicing processing so easy and the custom built Forms & scheduling in SM8 has made our team much more efficient. Definitely recommend both Xero & SM8.

Thomas Aldridge  

Hi All,

I own a glass and glazing company and have been using servicem8 for a coupl eof years with great success.

One issue we have always had is taking deposit payments on jobs and I am curious how others are managing this?

For example - a job is created and quoted in servicem8, our customer pays a 50% deposit via cash (or card), the cash gets deposited into the bank account but cannot be allocated to the customer until the job is completed, approved and pushed to xero.

If this days takings is deposited into the bank account it cant be reconciled as this customer is not recognised in xero yet.

We have tried using the partial payment function but this has continually confused our customers as it generates a completely new invoice that doesnt show previous payments on the orginal job.

How is everyone else overcoming this problem? its currently very time consuming and alot of manual entry and adjustment for my book keeper which is costly!

Any help, guidance or recommendations would be appreciated


Gene Graham  

My whole operation revolves around Service M8. My customers are always surprised by the efficiency that is shown, and they always think that I am bigger than a one man band.
Keeping in touch with needs and demands of customers is easy, I can do it from on top of a ladder.
10/10 customer service from the team at Service M8 too. Recently I needed urgent help whilst onsite with my invoice template, Elaine went above and beyond to help me out
10/10 for a great piece of software. I am constantly recommending to friends and colleagues.

Michael Pedder  

I have just started using ServiceM8 and have found it excellent. Very easy to use and integrate into my Company structure. My field technicians have found it a pleasure to work with. Sync's with Xero. I have asked for assistance from ServiceM8 help and they have responded immediately and helped with my template without fuss. Very very impressed and will recommend to all other trades we deal with.

Jesper Pedersen  

We have been using service M8 for nearly 12 months. It has worked well for our business when all the employees use it. Still finding short cuts that are helping streamline our job queues and the support has been great. I have recommended Service M8 to other tradies.

Janelle Parrington  

Our tradie clients love ServiceM8! Easy to use and great functionality. The support team has been so helpful withall of our queries.

Stefanie Papa  

The chat function is easy to use & I always get the help I am seeking.

Mark Bartholomew  

I have been setting up my clients on ServiceM8 and have found the support team at ServiceM8 excellent. Prompt responses to queries, and details assistance when required. My tradies love it.

Suzy Roberts  

Just learning both systems currently but have found so far the process to be very streamlined, and the customer service support has been great - very efficient and thorough...none of this "try these general troubleshooting tips". Detailed, personalised and accurate answers to all my queries so far - so helpful when you are working solo and learning as you're going!

Justin Fahey  

Hi Toby,

Sorry to hear you had a poor experience searching for items in ServiceM8, we’ve found what was causing the issue in your account and have fixed it. I've also sent you an email, so let me know you have any further questions or need anything.

ServiceM8 Support

Service M8  

I tried this app but found that the search function in the materials was useless it would find nothing when "16a RCBO" was entered even though there are at least 4 items matching that criteria. I'm sticking to Tradify

Toby Dhue  

I have been using serviceM8 for 2 years now and I can not express how much this software has helped me run my business. The link between M8 and Xero is simply fantastic I have not logged into Xero for month on end as my bookkeeper keeps Xero running and all my reporting comes from M8
Daily information from my 8 technicians on parts used, hours on jobs and client feedback is sensational
I have had a few issues with my invoice pro former layouts and the online support from M8 is great and very reliable, in most cases same day reply and resolution
I have converted 4 of my friends to M8 and they too have not looked back, simply put your crazy too not at least give it a go

Scott Hanson  

ServiceM8 enables my business to schedule and track jobs with ease.
My customers and staff are impressed with the level of job progress communication we can offer with quotes, progress photos and notes and Invoicing.
The seamless integration between ServiceM8 and Xero allows us to keep track of our monthly creditors and sales performance.

Alex Griffiths  

I find Service M8 user friendly and I love that it is integrated with Xero to make my accounting easier.

Julie Madams  

Servicem8 is great. The integration with Xero works wonders - straight from job to invoice in SM8 then auto update Xero. Brings across tracking fields and everything. Just to add icing on the cake once it is paid it is marked as paid in SM8. Keep it up!

Phil Hopper  

We have using Service M8 for a wild on and it work for us as a small business It work with Xero

Bromley Richard-Preston  

We starting using Service M8 almost two years ago and we love it! All job information is held within the job, including photos, notes, tasks, time recorded, quotes, invoices, emails and so much more! Converting quotes to invoices is a breeze and invoices sync to Xero when approved, making reconciling so simple. Job scheduling is easy and allows us to run so much more efficiently.

Emma Jackson  

Syncing Service M8 and Xero was so easy and it works beautifully. Our clients also love the reminders and efficiency of Service M8 and we love reconciling invoices with just one click in Xero. Both are great applications.

Melissa Ramsay  

I use ServiceM8 for 2 separate businesses and I I love it! I could not run my businesses near as efficiently as I do without it. There are regular updates of consequence and it is easy to use. Highly recommended 👍👍

James Burt  

We run a small business and we use servicem8 integrated with xero and we couldnt be happier this has made book work alot quicker and easier then ever before it has save our company alot of time making and chasing invoices keeping track of all invoice has never been so easy thanks guys

Steven Bahbah  

I have 100% satisfaction with servicem8
Our company loves the user friendly app
Being a trade company it allows my tradesman to use the app correctly with little training
and linked with xero halves our paper work

Mick Wilson  

All the staff are happy with how easy Servicem8 is to use and the way it works with Xero is hassle free.

Simon Totterdell  

Looks Great.... except it only works with Apple Products: iPhone and iPad. No plans for Android, either.

Karen Mahoney  

I signed up to Servicem8 as it appeared to have everything we needed. The UI on the website is clean, it seems to integrate well with xero. It offers good low cost options. However due a dose of strategic hubris servicem8 has decided to restrict its usability to less than 40% of its potential customers by maintaining an apple jail approach. Unfortunately for our company who operate as BYOD and have a greater than 50% android user base this is a deal breaker. Like saying you are providing a product at great price point but only for Mercedes drivers, it makes little sense in this day and age to consciously exclude the greatest proportion of your market.

Should they decide to rethink this strategy we would likely be instant subscribers.

Aaron Drew  

Hi Michael,

Sorry to hear you haven't had a great experience, as long as your using a modern browser on your PC or Mac the dispatch board works as advertised, it's great because once it's loaded you can continue to work throughout the day without having to reload when opening/viewing jobs - allowing you to work much faster even with slow internet.

If you're having trouble getting started succesfully, we recommend getting in touch with one of our ServiceM8 partners (cloud intergrators) to assist you in understanding how to setup your account and get the most out of ServiceM8. You can find your nearest partner by going to https://www.servicem8.com/partner-directory or you're also welcome to reach out to our support team via online chat or email at support@servicem8.com .

In terms of development, ServiceM8 is being constantly being improved based on feedback from our customers. In fact, we have some exciting new features we're launching to customers this week including a new app and several new addons. You can tune into our live launch event on March 24th at https://www.servicem8.com/live to find out all the details.


ServiceM8 Support

Service M8  

The idea behind ServiceM8 is great, it has some features that others are lacking, but the biggest problem is the endless bugs, the dispatch board is so buggy it makes it almost useless. I have found that putting jobs into queues does not work as it should, jobs seem to disappear from the queues upon exiting and entering back into ServiceM8.

The invoicing templates are almost pointless (Take a look at Ferguson app for how it should be done) you have to select the template when selecting the job, which can work from time to time but really needs to be able to add individual templates when making a quote.

The pricing structure of ServiceM8 is great, however, I feel that due this they don't make enough money to employee developers to continue working on developing ServiceM8 and making something really great, probably needs a bit of a design overhaul as well (personal opinion)

Michael Riddell  

Hi Chris,

Thanks for the feedback, we're proud to be Apple exclusive as we believe that a product that does everything and is for everyone isn't focused on anything. We've focused on small business, and believe that focusing on Apple devices allows us to provide a great experience for staff and owners in the field. 100% of our effort goes into our iPhone/iPad app, so every ServiceM8 customer benefits each time we improve and enhance how it works. Our customers can confidently invest in new hardware knowing we will continue to provide support.

We also realise that it's not reasonable to dictate purchases to sub contractors, and so I would encourage you to take a look at ServiceM8 Network which was launched October 2015. ServiceM8 Network allows you to send jobs to any sub contractor with an email address, they will receive all the job details, be able to complete it on any computer or smartphone and you'll receive real-time updates on their progress - sub contractors don't even need to use ServiceM8. You can find out more about it here: https://www.servicem8.com/tour_network


ServiceM8 Support

Service M8  

ServiceM8 looking great - 3 stars only though as restricts usage to Apple products only and we can't expect our sub contractors to purchase apple products. And website doesn't appear to work very well on Android tablets either. Other than that a great product from testing - off to search for something more flexible.

Chris Johnson  

I absolutely love ServiceM8 and Xero.
They both work together so well it makes my life that much easier.

I would just like to request a report that can help with the actual CASH Banking deposits.
When using ServiceM8 the job is completed and cash is paid onsite, then CASH payment is marked by the driver.
But when the invoice gets transferred to XERO all payments get bundled to the one account with no reporting option to search by description. (You can export the report to excel, sort by description and add it up... Just the same time to manually highlight them and use a calculator though) In Sales you can search for many things including description.

If this Search option (or a Report would be even better, as it would give a total amount) was available in transactions for the PAYMENT REF it would really help to work out the cash that needed banking each week.

Please consider for your future updates as Banking is a huge part of day to day business.

Lauren Howie  

Hi David

One of the ways we've managed to provide ServiceM8 at a cost effective rate is by designing it to be self-serve, which is why we don't provide phone/voice support.

Support is provided via email at support@servicem8.com , or via chat from within your ServiceM8 account. We recognise that not everyone is able to dedicate the time to this approach though, and this is why we also have a network of ServiceM8 Partners who are able to provide extra support as well as training and setup services. Our support model is actually very similar to Xero's -- we provide e-mail support directly to our customers, while phone support and on-site training is provided by third parties.

Jodi is one of our ServiceM8 Partners and she's posted a message just above this one, I'd urge you to have a read of that and consider getting in touch with Jodi or one of our other ServiceM8 Partners.

ServiceM8 Support

Service M8  

I am disappointed to find that the only support is by chat line or paying, you cant talk to anyone directly about support questions without paying. This is deal breaker for me, I cant bear plowing through FAQs to find solutions!

David Sharp  

I have been using servicem8 for our Electrical business for a while now. Last October I trialled it with Xero and haven't looked back! It makes invoicing and book work easy. Any issues I've had are responded to quickly and effectively. Totally recommended.

Wendy Fanning  

We've been using servicem8 for 3 years now. We had tried a few similar products but there wasn't anything that compared in value and ease of use.
The sync with xero is seemless and saves us hours of data entry each week.
Highly recommended

Clinton Richards Electrical

Clinton Richards  

As a small business, we are always working to streamline systems but also keep good records, as we grow. ServiceM8 has helped us do both in the field and the office.

The pricing structure is also simple.

We are happy customers at Phos!

Todd Dearman
Phos Electric Group

Todd Dearman  

ServiceM8 was the first app we used when starting up RJ Stewart Electrical & is still the best job management app 2 years later. ServiceM8 is always updating itself with new ideas to make it easier for us to work efficiently. Going paperless has been a breeze!

The different options to customise ServiceM8 to suit us has also made it perfect for us as the company grows!

Could not recommend ServiceM8 enough!!

Ryan Stewart

RJ Stewart Electrical

Ryan Stewart  

We're wrapped with Servicem8. After searching the market high and wide we're really happy we went with Servicem8.

Servicem8 makes us look highly professional and has allowed me to hand over most operational task to my team without my involvement. What works best for us is the scheduling ability. Unlike many competing products it was important for us to be able to book in a time that we've agreed with the client.

Our Technicians struggle with most technology, but not Servicem8.

The list goes on but needless to say. It's working for us.



Tim Haycock  

As a totally mobile organisation, I needed to manage everything on the move, so combining our accounting systems with service delivery was vital. We tried many packages but they never worked well together but eventually found ServiceM8 and it just works. The integration works well and it has streamlined our processes completely. We have added professional client reporting using Forms and our clients love it. The other important thing is staff acceptance - our field guys love it because they can complete all reports immeadiately the job is done, saving time and effort - a key selling point internally when implementing systems. Our business just works and has saved us loads of time and money - highly recommended software systems from Xero and ServiceM8

Graham Chapple  

We have been using service mate for over 12 months. We tried other programs before and none offered what service mate does. It is so easy to use from booking jobs all the way through to invoicing.Easy for all our technicians to use on the road saving us time in the office. Its great that it syncs with our accounting package xero for a fully streamlines service. Highly recommended.

Stacey Austin
Frozone Air Pty Ltd

Stacey Austin  

Since using ServiceM8 our business has been able to streamline our Quoting and Invoicing processes. It's easy to using and invoicing can be done while out on site, saving me time when I get back in the office.
Matt Johnson
MJJ Carpentry Pty Ltd

Natalie Johnson  

This service has streamlined my business and minimized my time dealing with administration and accounts. It's also great that I can log in anywhere in the world and have up to the minute access on where my business is at. I won't ever look back, thanks again!

TWS Total Water Solutions .  

What a fantastic product ! Since starting to use ServiceM8, I feel I provide a so much better service to my customers. It has made me more organised, reduced paperwork, stay on top of invoicing, reduced admin workload and just helps me catch all the balls I used to drop, because we are all doing so much at once. If you run a service based business, as I do, take my genuine advice and try it out. I can't imaging going back to pre ServiceM8 days and cannot recommend this highly enough. The support is also great, I logged a ticket on a Sunday and got a reply 15 mins later ! 10 Stars !

Nerge Agusi  

We really pride ourselves on providing good customer service and using ServiceM8 with Xero has enabled us to deliver great customer service very easily. With Service M8 our field staff can generate professional and tailored reporting on the spot and in minutes - zero admin time!! Scheduling jobs and monitoring work in hand is also greatly improved with Service M8. The quick link to Xero then makes managing debtors very easy. The Xero/Service M8 has been so valuable for our business.

Admin BWE  

We have been using ServiceM8 and Xero together for over 12 months now. Our technicians can be out in the field, produce their invoices, receive the payment, email a receipt and all of that information is automatically synchronized to Xero. It has saved our office administration staff so much time and makes the accounting a whole lot easier.
The new add-on with Stripe has improved our cash flow and makes taking Credit Card payments a breeze.

Jodie Clarke  

Excellent on all accounts, I believe I may have been one of the earlier adopters of servicem8 and it is now an integral part of the business. Currently moving from MYOB to Xero so sure it will be even better

Jonathan Grey  

I have been using Servicem8 for about two years now and integrating it with Xero. It has been a great move from the previous method of involving & quoting that I was doing before. Servicem8 and Xero have improved my companies productivity by reducing admin time significantly.

Tom Dixon  

We all hear that small business owners are busy. For me I seem to live & breath my business 24/7. I won't go on, but anything that slows you down is going to get rubbished, tossed to one side, screaming as it hits the ground hard.

So having Xero on my team means that:
1) I have regained control over my business dollar. I know where I'm going, what it costs us. So I can measure & plan in real time.
2) My accountant has instant access and can provide real time help.
3) My business is expanding both Xero & ServiceM8 will continue to do their job and support me as we grow.

The key here is 'REAL TIME'. Xero & ServiceM8 allows you to measure, plan & grow. In the office or on the road it's all there. These people provide some of the super tools to become successful.

I have looked at other applications and they mostly fail in the areas that are so important to the small business. I personally found is easy to ask them the hard questions because I was already getting super service for the leaders in this market.

Great work team, I'm very happy. :)

Rob Hore  

we checked out and trialled many field management systems and made the informed choice to go with serviceM8. We had already been using Xero, so to add serviceM8 for our field management was easy. We made the change from paper to digital management at the start of the day about 1.5 years ago, never needed to go back to our old ways once, and have been very very pleased ever since. The sync between serviceM8 and Xero is excellent. Being all cloud based we are free from having to be in the office, our key staff can run the business from their iphones when they want to, or need to be away from the office. I have told many people that this is the way to run a service business.

David Young  

We have been using ServiceM8 and Xero together for 2 years now and it's been absolutely fantastic. We are all working so much more efficiently now, I have no idea how we operated without it! The two programs integrate seamlessly sharing information back and forth without any issues at all. One of the best features of working in the cloud means we have so much more free time as we can take our work with us anywhere without being tied down to the office. With so many other options available in the software market (that are much more expensive and far less effective) we're extremely happy with our decision to use SM8 and Xero. Highly recommend these two programs to anyone in the service industry.

Renae Alsop  

Service m8 has really taken our business to the next level. We have not printed a work order or quote request in about a year and we run everything from our iPad, iPhone or computer. It is all synced and it's saving us a lot of time on the phone as everyone is on the same page. The team at Service M8 are very responsive when you need help with something. Great system!

Katie Lang  

My bussiness switched to ServiceM8 over 12 months ago, and integrated with Xero at the start of this the 14/15 financial year. The ease of which the two work together makes the process's of quoting all the way through to receiving payments and generating reports a breeze.

ServiceM8 in particular has been a great tool that has seen a reduction in loss of billable hours and products, and also allowed us to effortlessly improve our customer service. Our business is now fully structured around ServiceM8.

I could not recommend any software more than ServiceM8.

Matthew Thomas  

I have been using Servicem8 since it first started. It has evolved significantly. Its great to have the ability that I can work from anywhere as both my Job Management System and Accounting System is both in the cloud! Looking at other businesses, I can see how they duplicate / triplicate all their job notes.... Not with Servicem8 and Xero! LOVE IT

Matthew Brown  

I've been using Servicem8 for 3 years now. It's easy to use and not overly complicated like other job management packages. Keep up the great work guys.

Mark Brown  

Extremely happy with both Xero and ServiceM8 as a packages team. They work seamlessly together and have certainly optimised time spent on both job management and accounting. My business just would not be the same without them. I know exactly where my quotes, jobs, and invoices are up to and also exactly where my business sits financially. Would (and have) recommend to anyone with a business!

John Wilkinson  

We started using Service M8 in January 2012, when our business was only a few months old and haven't looked back. It's been great to see the platform evolve with our business needs as well as the needs of the SM8 community. Initially we ran our books on spreadsheets which was very time consuming as the business expanded. When we integrated the two platforms we couldn't believe the time savings, especially when we started using Receipt Bank in conjunction with Xero. I estimate time savings of around 40-80 hours per month by making the decision to integrate to these three awesome software platforms.

Accountability of company resources is paramount to any business and you need these sorts of tools to track them in real time. Highly recommended!

Nathan Cayirylys  

ServiceM8 & Xero have transformed our business. Invoices and payments now integrate seamlessly, avoiding the need for manual entry & potential duplication & errors. We can issue receipts via the app and it gives an extremely professional look to our company. Very easy to use. Highly recommend!

Hatty Philips  

ServiceM8 + Xero just works. Especially since the interface improvements with ServiceM8 Version 3 September 2014. I can run my business just with the ServiceM8 iPhone as a Job Diary, Quoting, Invoicing and receiving credit card payments through ServiceM8 integration with Striipe. The Xero iPhone app to reconcile accounts on the go. The combination is great.

David Micallef  

ServiceM8 has cut out all the double handling & re-entering of information. It has streamlined how we quote, allocate and invoice jobs, intern saving me hours every week and days every month.

ServiceM8 allows me to be completely mobile, while everything I need is no further away than my pocket.

Im over 50 and not very Tech' savy, but the connection between Xero & ServiceM8 has encouraged me to embrace technology and the accounting side of the business as well . . .AWESOME!!!

Jon Nixon  

Service M8 has been by far the greatest addition to my business and now having it integrated to Xero it's even better! Our cash flow is always on point and setting accounts is a breeze to insure you can track all sales properly!

We have been a user of Service M8 since 2012 and highly recommend their system, do yourself a favour and give it a try!

Leigh Rowlands  

ServiceM8 has become the life blood of our business, integrating with Xero has reduced our accounting and bookkeeping costs significantly. We highly recommend ServiceM8 to all like minded business people wanting to reduce their admin time, improve their cash-flow and impress their customers, with good communication. It's an easy to use system even for a one man plumber, right up to a much larger multi-staff, multi location national business.

As a business manager, tracking all details and communication between staff and clients is a absolute godsend. From little notes, to time tracking, invoicing and the whole process all for a small cost per job, and that's it. Absolutely pays for itself each day in the time it saves and the piece of mind you gain using this system. Plus all the ServiceM8 staff and Partners are there every step of the way!

Craig Randall  

Have tried them all, GeoOp, Vworkapp, Syncroteam then Servicem8. This software rocks. Our team love it in that it has service reporting and forms from within the app. The biggest plus is the xero interface which actually works properly unlike many others we tried. The platform seems very stable as well.

I agree with previous comments that the interface could be improved i.e. for data entry etc and also the job scheduling could be improved however a great product with great potential. If you really need the service report or job report done in a pdf format and emailed from the job site this will actually do it rather than the promises and failures of other products and bonus the app mainly works offline!!

Tim Bloy  

Surprisingly powerful! I had written ServiceM8 off originally due to it's basic appearance (assumed basic functions). After trialing a lot of other apps (and much frustration and disappointment) we will now be moving from Geoop to ServiceM8 for the day to day functions of our plumbing business. Try it, I promise you'll be impressed!

Dennis Green  

I now have 3 clients using ServiceM8 with Xero and they all love it! Easy to set up, great support and easy to use and understand. Syncing with Xero is a breeze!

Carol Mann  

I have just added it. Both applications say they are linked. No syncing has been done yet. I will give it time.

Dominic Tutty