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TradeGecko

Started by Xero API -   in App Reviews |Inventory

3.2 out of 5 stars
 
Based on 24 user ratings
If you are a user of Xero and TradeGecko, tell us how you are getting on and your experience so far. Any tips?

About TradeGecko


Online inventory and order management software for smart businesses. Easily manage all your inventory, orders and customers online with TradeGecko. For more information, check out TradeGecko.

Tip

Remember if you have questions or need assistance with TradeGecko, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the TradeGecko support centre or this page for information on connecting TradeGecko to Xero.

This review is because a customer of mine who tried several different inventory add-ons was so impressed with TradeGecko's platform and ease of use she called and emailed me with thanks. Well done team
 

Gayle Buchanan  

The integration between Xero and TradeGecko is great. Reduces the number of times we have to enter information, and upstream entry by our online customers through shopify means we never have to enter this data again.

Having Inventory levels maintained in Xero is a massive bonus. All up a great integration between two very useful systems.
 

James McCarthy  

Oh man... I'm a manufacturer that needs to track BOMs and raw materials, but that said if I only sold finished goods TradeGecko would be the company I would align with. I spoke with Cameron the CEO a little over two months ago and at the time he made several mentions of new functions that would be released. Normally these should be taken with a grain of salt, but he actually delivered and then some on all of them which is impressive.

Also, I have tried using it as an interim solution and the support and usability was top notch. My only problem with it is it would be great if it could integrate with Shipwire or something similar and have an API to link with 3PLs.
 

Peter Smith  

Having used a number of other Xero inventory add-ons, I can confidently say Trade Gecko is by far the best cloud based inventory management system in the market.

It is clear while using the application the TG team continue to focus on delivering a first class user experience and functionality that customers need to efficiently manage inventory. Additionally, the on-boarding process (i.e.product & customer import) is seamless and ensures time is not wasted manually entering data into the system, which is exactly what cloud based systems is all about.

The external integrations are also a point of difference. Unlike a number of other systems, TG does what it purports to do by seamlessly integrating data with external systems like Xero and Shopify without the need to correct or adjust transactions post integration.

However, where TG really kicks the winning goal is the online ordering application. Having a propriety application that allows a wholesale business to offer its customers the ability to place an order online is a true innovation and one that sets TG heads and shoulders above its competitors.

If you or your clients are seeking a cloud based application to manage inventory and your customer relationships, look no further than Trade Gecko.
 

Simon Knapp  

I tried tradegecko and while it has a lot of good sides, it has some downsides and ultimately wasn't a good fit for me.

I liked:
-The actual Inventory functions seem quite well sorted and flexible.
- Multiple sub-contacts and sub-addresses is great, especially for stores where we ship to multiple locations but bill to only one office.
-The setup is relatively easy.
-The Intelligence section has some cool and useful features.

I didn't like:
-Lack of flexibility in the xero-tradegecko integration. I can't turn off what changes what in either direction, it's all or nothing.
-Lack of flexibility in tradegecko-shopify integration. I can't turn off what changes what in either direction, it's all or nothing.
-Especially aggravating with Shopify is that every order through my web store creates a new company contact in tradegecko and then xero. There is no way to stop tradegecko from cluttering my contacts with hundreds of retail customers, forcing me to ggo through them by hand every week or two. I do retail and wholesale and I'd like to be able to separate how these two channels impact tradegecko.
-Lag. Scrolling down through my contacts in tradegecko meant having to pause every 20 contacts waiting for it to load. I don't have a problem like this in Xero or any other cloup-based app.
-After trying it, the CRM in tradegecko is really basic and doesn't have enough features to be useful to me. You can't do much useful sorting in the main relationships screen. A glaring example of a basic CRM feature that Tradegecko lacks is the ability to search by last date of contact.
-No ability to print invoices/print packing lists and many other things in batches. I typically have 40 wholesale orders a day to ship. I don't want to have to click around a bunch to print them all individually. I want time-saving batch functions and minimum clicking.
-No way to get immediate help due to their customer service people being on the other side of the globe. Most of the time this wouldn't be a big deal, but when I had a problem I needed an immediate response to, there was no way to get help fast.
-Lots of annoying spammy emails during and after the trial period. The emails are all addressed from the VP of customer relations or somesuch, but I never actually communicated with him, just their robo-email software and customer service people farther down the totem pole.
 

Dana St.Pierre  

I run a small business with modest needs - I've been using TGecko for over 12 months. Each Month has cost me $99.00 + GST + Currency Conversion Fees (VERY EXPENSIVE). TGecko is SLOW, it is poorly featured and cannot reliably synch with Xero. The Workflow processes are getting better - but after a year of assisting the TGecko people to improve their system (at my expense) I've had enough. If you want a streamlined, reliable Cload based inventory system - this ISN't it!

Try instead Dear Systems or TidyStock.
 

Glenn Cassell  

To put this in context, not only do I build bespoke, integrated e-commerce websites, but I also run an e-commerce business that is integrated with TradeGecko and Xero.

I had a client requirement and spent 3 months looking deeply at all the popular inventory management systems that integrate directly with Xero. After speaking to the team at TradeGecko I settled on their system. The condition was that some additional functionality would be added to their product variants and API to allow me to effectively integrate their solution with my e-commerce platform. They agreed, and although it took over a year for that functionality to be delivered, I am extremely pleased with my choice of TradeGecko over other similar platforms...and my clients are too.

The integration with Xero has been seamless, and although I am probably more technical than their average customer and have navigated my way through some of their limitations, I think a TradeGecko + Xero integration into an e-commerce business is a "no brainer" for small to mid-size etailers - assuming the e-commerce platform selected is both flexible and suitable.

Highly recommended.
 

Andrew Mobbs  

I implement a range of accounting and inventory software applications and recently looked at TradeGecko for a client, it didn't have all the features they needed but I decided to trial it for my own small online business that uses Shopify. I was really impressed with how easy to use it was and how much time the Shopify integration can save. I would recommend this program for simple businesses that trade online or B2B. Over time with the addition of a few extra features this program could be a stand out.
 

Kathy Mitchell  

I am a cloud integrator and have implemented a number of Xero + inventory add-ons. I selected TradeGecko for a client of mine based on its Shopify integration and a product structure which contained composite and regular variants inside a single product. I was really impressed with how it handled the structure and how smooth the Shopify integration was.
However, even with some improvements made in recent months, I felt the data importers are weak. In many cases I encountered some very strange behaviour. I also had to resort to many manual updates via the GUI for composite variants and image uploads. Despite some of these weaknesses, I do recommend this application for those distribution business that want to sell online and do B2B. With maybe a simple POS module and assembly / dis-assembly capability I do believe this application will do really well and appeal a broad range to businesses that sell “goods” at Retail & Wholesale levels.
 

Greg Kelly  

Beautiful Warehousing, Beautiful Accounting... & Beautiful Service :)
Many thanks!
 

Rohan Callander  

Great app but I failed to sync with xero, and don't give me an option to make invoice from Xero
 

Mostafa Grp  

Very good application for those small/med business looking to streamline their operations. We found the advantage of packing slips really helpful. One suggested feature (which I believe they are looking into) is the two way syncing of invoice and payment information from Xero back into TradeGecko. This would help immensely in our monthly sales calls.
 

Julian Gray  

My client is trying to work out a way to manage inventory and also get good/integrated reporting within Xero. I have been looking at the Xero add-ons (Tradegecko, Shopify & Carrytheone).

I don't know much about these add-ons and was wondering if I could speak with someone for advice and information on which is the best one to use. My email: mbsrv@tpg.com.au

Many thanks.

Michelle Banks
 

Michelle Banks  

Hi Michelle, this page is just for the review of TradeGecko. If you have questions about this Add-on or any others, the best place to get an answer is here: Using Xero Add-ons. Thanks!
 

Brittany H (Community Manager)  

Totally Flawed and updates completely ruined my set up. Been a customer for 18 months- but they no longer care about existing customers- Support used to be stellar but now focus is on growing customers not keeping existing paying customers happy. Support takes a week to respond and responses along the lines of what you get at the Warehouse" If its there it will be out there if not we dont have it". Opened a complaint, but no response- the thread just got closed with a response.

Other annyong things include TG branding- You cant remove this in Purchase Orders or Wholesale apps- they dont seem to understand paying customers dont want them to advertise to their vendors or customers.

Have been using them since I needed
Woocommerce integration which only they seemed to have but now Stitch has a great app for Woo that also lets you do much more. Moving over to them- and highly disappointed with customer service at Tradegecko.
 

Smashing Pumpkins  

There are good features to trade gecko but I feel I am constantly asking for BASIC features (like users permissions and adding multiple shipping options) that when they do implement (after MONTHS of asking for them) they ask you to up the plan you are on (to over $200 USD) to be able to use said features. VERY frustrating, especially when the program has a lot of growing to do (which I was willing to go through) but it is definitely not worth $200/month at the moment when you cannot even control the different ways you ship (only options are courier or pick up). Reporting/intelligence is horrendous also and totally unreliable. I often have to check reports it creates to ensure it is correct (and it often is missing many orders that have been entered).
 

Grace Newman  

Fantastic tool ... the roadmap to amongst the leaders to introduce the B2B online ordering app and the ipad sales man ordering app, clearly shows their appreciation of the inventory business. Not a 100 integrations yet, but a few important ones and integrations are built very tight and in depth (unlike various cloud integrations out there ... we are cloud integrators and we have tested infinite integrations).

The product is still to develop, amongst which is a full document editor! Nonetheless, a fantastic product ... keep up the good work, because you have some functionality catchup to do, you are certainly on the right track!

Brian Ferris
Scope Solutions
www.scope.com.mt
 

SCOPE admin  

We used TradeGecko for about 2 months. Unfortunately it was not a good fit for our needs as a company operating out of Ireland. We integrated with Xero and WooCommerce but had numerous problems.

Here's a quick summary of the main issues that made TG unusable for us:

- no ability to associate tax with products (essential if you sell items that incur variable rates of VAT as we do)

- no ability to remove TG branding from document pages such as invoices. Support told me that their branding was not removable despite suggestions in the support forums that it was.

- unstable versions of the software being temporarily released into a live environment causing errors during busy order processing period

- very limited customisation options for templates

- no ability to bulk update customers via CSV

- support time-zone out of sync with us so always a 24 hour delay for a full response cycle

- TG focusing on new features when there were functionality issues with the current software

- inflexible pricing structure that would require us to upgrade to a plan we couldn't afford to get features we needed (pricing based on user numbers would have made more sense, with all features being available on any plan)

- lack of updates / replies on support forums and product roadmap discussions

I concur with Smashing Pumpkins comments above. TG support staff did try their best to help but the product is not flexible and definitely not mature.

We've moved to Dear Inventory and it's a much more mature product in almost every way.
 

Tom Atkins  

We have been a client of TG for just short of a year. Our annual contract is finishing with them and wanted to share my experiences with everyone here.

The Good:
-Nice interface, is less cluttered than some of the others we have looked at
-Support staff has been really helpful over the last year
-I give them an A for effort, which is tough as a young company with a lot of growth

The Bad:
-Not ready for prime time. This is a product with a great foundation, but as Tom Atkins and Smashing pumpkins said above, it is not a mature product.
-Updates are random and there is no communication that they are being implemented. We had multiple occasions when our customers alerted us to changes in the system via their view on the ordering portal. Visual updates are one thing, but when functionality is impacted that is something I need to be aware of so I can prepare my customers who depend on our systems.
-Negative impacts on our customers. Their branding is all over everything and cannot be removed. That is great when the experience is slick and smooth. In our case the experience for our customers wasn't smooth, so TG's inability to deploy compromised our reputation.
-Lack of communication reflected poorly on our reputation.

We are a growing company just like TG, so I understand the challenges that come along with that growth. However, we look for systems to make life easier, so we can do more with our existing staff and time; Ephemeralization.
 

Bruce Brown  

@Tom Atkins how well does Dear Inventory integrate with Woocommerce? Can you share your experience? We're on the fence between TradeGecko, Unleashed and DEAR Inventory.
 

Shai Schechter  

Hi I am not a developer and have been working with Forge media to build 2 websites - one being a wholesale site the other being a retail website - both are word press with woocommerce and of course linking to Xero. After months of research I decided that i needed an inventory management platform to feed into both websites and of course into xero - and that TG would be the best option - however TG may be great if you have 2 websites that complete a paid transaction BUT not if one is an 'on account transaction' (wholesale to approved clients) - we have spent months trying to find work arounds - I even upgraded my account at TG's advise to provide for a better customer service level from them however I now have 1 website with inventory feedback though TG and a wholesale site that won't sync (unless you do every sky manually) and won't work as transaction payments aren't complete. I am still working with the TG team but fair to say am feeling quite disappointed as I expressly went through what I need with their reps at the beginning and have spent a lot of time and money to date to end up with what a more simple (cheaper) single site serving inventory system could have done. I am though still hopeful. chrs tania
 

Tania Bui  

I have a client who has been using TG all of this year.
the bad:
no landed cost reconciliation.
very few reports
support delay of 24 hours - I believe they are in Singapore
I do like the latest release with backorders and creating a purchase order from sales orders...
The biggest thing is support and no reports. ... When you email, its takes a day or two for a reply..

 

Doreen Archard  

Speed and quality of their customer service and technical support is highly problematic (and completely disqualifying for any client I work with).

They also do not support reorder quantities, which is an incredibly basic inventory management feature. (The lack of this feature suggests they aren't really trying to be a serious player in this field.)
 

Nick Leighton  

Same TG/ Xero sync issues as before happening again, and despite promises of the issues being fixed, they have not been.

We are sick and tired of spending time and money manually reconciling orders between Tradegecko and Xero. It has been a year now. I want to focus on my business, not deal with Tradegecko all the time.

We have been paying our accountants around US$1,000 extra a month for the extra work, on the assumption that these issues will be fixed. Tradegecko have now told us that they cannot provide a solution, and suggested we migrate to DEAR or Unleashed (another US$2,500 cost to us).

Tradegecko have told us that the issues we are experiencing is also affecting other customers of theirs.
 

Raymond Shuai  

I thought I would trial TG.

The trial went well, we are small and their system suited us.

At the end of the trial their system incorrectly declined my credit card when I was trying to sign up for the Hobbyist plan @ $49/month despite there being available funds.

TG support people did not respond to my requests, not at all.

In the absence of support after 3 days I closed my account with Trade Gecko and received this email from the CEO:

"Thank you so much for giving TradeGecko a go. I'm sorry that you didn't love it.
I have a quick question that I hope you'll answer to help us make TradeGecko better: what stopped you from signing up?
Just reply to this email and let me know. I'd really appreciate it.
Thanks,
Cameron, CEO of TradeGecko
P.S I personally receive and read every one of these emails "


I replied that I did love it but obviously a system error was stopping them from enabling my card, and I requested further assistance.

None came.

So I went to another company.

3 months later I discover that TradeGecko not only have been charging my credit card, but they have been charged me for the Business Plan at $199US/month not the Hobbyist Plan @ $49US/month.

I had never authorised this charge. I had never received advice from Trade Gecko about this.

But worse, when I contacted them asking them to fix the error and refund my money, the response I got was a either a canned one or from a person who completely misunderstood my request and was trying to sign me up and asking me to see if the problem was now fixed.

Again I wrote back clarifying. Support this time took 7 days to respond with the same response, "terribly sorry, was wondering if this was fixed already?"

So still no refund, we are another month in, and it would appear that there is no one in support, only Ben and Cam, and I'm not entirely certain that they aren't the same person.
 

Equo Mojo Accounts  

The last 8 months of using Trade Gecko has been hell. Absolute Hell. I have opened more than 100 tickets and have wasted thousands of dollars in hiring IT support to fix their issues as well as an unknown amount of lost revenue from their software wiping my web-store and countless other problems. Today I lost 95% of my products from my website... POOF, gone!
Today was also the day I cancelled the subscription and will be seeking compensation.
 

Rick Bazerghi  

We wanted to love TG so much and have used it now for 6-9mths. Unfortunately, this is another case of "launch it" then develop it on the fly. For example, one of the main reasons we went with TG was the much flaunted (by them) Backorder functionality - the ability to multi-select salesorders and convert them into a manufacturing order for your suppliers. So stupidly assuming it worked (given we're paying AUD$130 p.mth) we enter our dozen or so SO's from our retailers and eagerly go through the Backorder steps. What does it produce? an incoherent, mashed up, nonsensical report that has zero value to anyone. Nothing is grouped properly resulting in a useless report for your manufacturer. We ended up manually creating our PO on a spreadsheet. Worse still was the customer service experience - no response for over a week until i threatened some course of action. Their customer service (specifically their turnaround time) is horrendous and one might accept that if it was your own query/request but when it's TG's fault and a massive one at that then it unacceptable.

The Shopify synch is also glitchy and drops in strange characters into the item description etc.

A lot to be desired for a fully priced SaaS platform.

 

Paul Barton  

We have been using Trade Gecko for 4 months now and we are very pleased with it.

Simple and easy to use is the best thing about it.

Good points are: synchs with Xero. Xero is brilliant too, you can get a snapshot of where your business is instantly. Xero is also simple to use and cuts down some manual tasks needed (with bank feeds etc) to do your books.

We have also integrated Big Commerce as an online shop which we have found to be a big improvement on what we used to use.

There were a few glitches in the change over as is to be expected. The Trade Gecko support team were pretty helpful, and get onto sorting things out pretty fast too.

They have implemented suggestions we have made also, which improves the platform for everybody.

While no software program is perfect we wish we'd gone to Trade Gecko sooner.
 

Sophie Allen  

We are very happy with Trade-gecko and its B2B store

There are some necessary simple improvements that they need to make like 1) allowing mass image imports and 2) enabling multiple supplier sku's and info per product

We currently run XERO - Trade-gecko - Shopify and are very happy with the integration

I have another company that runs on XERO - Dear -Handshake B2B and the combination is not as slick
 

James Pudney  

We transitioned to Tradegecko a month ago and have been loving it.
 

Jason Feinberg