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Automated Data Processing Inc.

Started by Xero API -   in Add-on Reviews |Payroll + HR

1 out of 5 stars
 
Based on 4 user ratings
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About ADP


ADP® is a leading provider of business outsourcing solutions offering a wide range of HR, payroll, compliance, tax and benefits administration solutions. For more information, check out ADP.

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By far the worst business decision I have made for our firm. The sync has stopped working for all clients. ADP has been working on the issue for nearly 3 months with no resolution. We are receiving more government notices of non-filing and underpayment. ADP sold us on the tight integration, but we no longer will endorse ADP for any services or recommend them to any other practitioner.
 

Bryan Cremeen  

I agree with Bryan. I started using ADP last July and it has been a nightmare ever since. I'm not utilizing them as of now. Our company has received NUMEROUS not filed, no payment, fines, penalties and interest charges. I even had to pay for UI charges in 2 states where my employees live even though it was being collected. I don't know what's going on with ADP, but with all the new options out there and a much lower cost, they will have to change in order to compete.
 

Scott Wallace  

I completely agree with the above two posts. Horrendous customer service. As Brian said, the worst business decision to date.

Notices of underpayment, non-filings, child support payments gone missing or sent to the wrong person.

Looking forward to Zen Payroll in 2015
 

Jacob Campbell  

Terrible terrible terrible. Should've realized it was going to be bad when the sales person showed up in a shiny $100K car. Bad omen. Such a kloogy UI. SO many clicks and confirmations. Useless support. I quit after 1 quarter.
 

Jeremy Roth