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Carry The One

Started by Xero API -   in Add-on Reviews |eCommerce

3.8 out of 5 stars
 
Based on 5 user ratings
If you are a user of Xero and Carry The One, tell us how you are getting on and your experience so far. Any tips?

About CarryTheOne


Seamlessly import sales from your online store into your Xero account. Supported systems include osCommerce, CRE Loaded, Zen Cart, Magento & Shopify, check out Carry The One.

Tip

Remember if you have questions or need assistance with Carry The One, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, contact the Carry The One support centre team.

I've been able to do a really tight integration between Magento and Xero. They have even added new features into the software on request! Great service all round.
 

Benjamin Gill  

Creates duplicate invoice numbers from Magento so doesn't comply with UK accounting best practices. Kills magento ie very resource hungry. Have emailed, filed forms twice and still no response - very poor customer service.
 

Kevin Green  

We've been using CarryTheOne for integration between Shopify and Xero for over a year now, and couldn't be happier with the product and the customer support.

Initially we tested multiple integrations to see what would provide the best integration for our needs, and we narrowed our selection down to two options. Both were good, but each one missed a key feature that the other supported. I contacted CarryTheOne to ask why they didn't support the missing feature and within a couple of days they had updated their integration to include it.

Throughout the time we've been using the product there have been new features added (e.g. Shopify POS support and auto-posting Xero transactions for payment processing fees) which go beyond the basic eCommerce order integration.

I've contacted CarryTheOne support a couple of times about unusual scenarios generated by our order data, and their response has always been fast and very helpful. Most of the time this product works so consistently that we don't have to give it much thought.
 

John Snedden  

Does the job (osCommerce-Xero interface), and customer support is very helpful and responsive.
 

Tom Trainer  

Wish the customer support was a lot more efficient. Trialled software with good results, emailed for help, email response very slow 8 days. even though on trial version quicker support should have been better. Email response was to implement a change to benefit us, 2 days later still waiting. Cancelled paypal payment.

UPDATE, after an apology from cto, i am re-trialing the software. cto had had a few problems with major fixes with an extenion for bigcommerce. i have accepted there genuine apology and have spoken to them via skype, with perfect customer support. I am changing this review from 1 star to 3 stars at this present time and once has sampled the software again, may very well change further.
 

MARK DARBY