Manage complex inventory requirements, manufacturing, multi-currencies, and mobile and online ordering. Suitable for 5 or more staff, check out Cin7.
Remember if you have questions or need assistance with Cin7, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the Cin7 support centre
Cin7 offers a highly customizable l product. This customization is great so long as you live in New Zealand. If you're elsewhere in the world get ready for some wild work hours as their support staff are only available during NZ work hours. Because of this I had to respectfully decline from using Cin7 - it is so customized that you are more or less tethered to support team.
All in they are very nice guys, they're onto something good and I imagine in the near future, with global support and further tweaking, they'll have something great.
They have an unusual customer onboarding process that has allowed me to confirm for myself – or not – if their solution will do what we need, with a small fee ($1,000 I think) retained from our deposit if it ended up that we hadn’t gone ahead with a complete installation. So far so good on that count.
Configuring and customizing the software seems to be complicated, but their guys do seem to handle that pretty well, although we have needed to communicate with a few different people on the team there during the customization process. OK I guess, although I do prefer to work via a single point of contact whenever possible.
The manufacturing process and stock management we needed to sync with Xero, and our online shop and the warehouse is all good now, and now it’s hard to imagine how we did things without something like this before.
All in all, the control and efficiencies we were looking for across a few different locations works well, and the total spend has been bearable, compared with other systems that don’t seem to offer a much better level of functionality. (In fact we haven’t been able to find another fully “live” option off the shelf, to make a direct comparison with.)
Happy users right now, impressed with the depth of functionality available, and the extent to which the application can be tailored to match our business and business processes.
We are a contemporary furniture importing and retail business with only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity.
The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame.
Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too.
We have fairly complex components of some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control.
I cannot speak highly enough about the support team. They are helpful, polite and switched on. I have found them a pleasure to work with.
There ARE improvements to be made around the reconciliation between Xero and CIN7. The process is relatively easy, but it is a bit "clunky" and slow. The exporting and importing process however, is pretty seamless and instant.
The only obvious other "improvement" I can see fro CIN7 would be to give it a "design makeover". She is a bit ugly, and could certainly use that "xero" brush swept across it....
These last two comments said, I still stand by CIN7 and Xero in a big way, and would recommend both to anyone in a retail and/or importing business, no matter how complex your inventory requirements are.
Bauhaus - Contemporary Furniture
19 The Strand
As a retail furniture business with a strong customised solution focus it was very important that the system could deal with a lot of "one off" stock situations.
The inventory system, BOM builder and Associated Expenses Module have enabled us to better track on product costs allocations and track our stock on hand more efficiently.
The system has been adopted easily by our staff who enjoy using it. Tracking their sales, following up on sales quotes and the ability to sell anywhere at anytime with a cloud system has hugely benefited them.
Our business would benefit even more from CIN7 with a few improvements to the Xero integration, reconciliation process and 3rd party website provider integration (like Shopify). Which are all projects I believe they are working on.
The team at CIN7 are fantastic to deal with and have a great can do attitude to working with you to find the right solution for you however sometimes those solutions can be a bit slower than I would like.
I recommend CIN7 on a daily basis to a variety of retail / wholesale / manufacturing and importing businesses.
There has been no hidden costs also.
All of our quotes are now in a central location. Being cloud based has made life easier for all of my staff, with the flexibility of working from home.
They seem to be always working on improving and adding features , thanks cin7
We also use the POS part also for our show room , makes life easier . we carry thousands of products and not every thing has barcodes yet , so the seach funiction helps with the images . thanks cin7
Having already been running with Xero for a while, it was a very smooth transition to continue with them and have Cin 7 ability to load into Xero.
The development team led be David Choy were very understanding of our needs and I can highly recommend their services.
Jo Freeman, JIG Limited trading as The Daily Squeeze & Ice Rescue.
North Shore, Auckland
I would happily recommend Cin7 to anyone looking for a cloud-based inventory solution.
Whistler Leather Ltd
210 The Design Centre - London - SW10 0XE
We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe.
Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero.
Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings.
Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero.
On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process.
The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective.
I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.
Kaffeina Group Pty Ltd
The implementation took only 10 weeks and the team at CIN7 were very accommodating and easy to deal with.
It has been 3 months now since we have used CIN7 and the flexibility of being able to log in from where ever in the world is amazing!
I have already recommended CIN7 to several businesses and will continue to do so.
mysupply pty ltd
Canterbury of New Zealand, North America
There were some teething problems for some time where (i think) the developers were adding in new functionality and not fully testing it, this sometimes still happens.
That said we have a great relationship with the guys and they always try to accomodate our needs - some specific to our own business needs, some that are for the greater good of Cin7.
The quote module works well and Smart buyer for raising purchase orders.
Converting quotes to orders is easy and the contact log is really helpful in centralising communication with customers.
The product module is good but could do with some extra or different columns to better understand the current stock situation but this can be worked out by using the information thats there.
Multi currency management is good and managing the overseas currency fluctuations works well.
Xero integration is really tight and easy to use - contacts, debtors, creditors etc plus the feature to customise account codes for specific products.
We also use the product module to manage the products that show on our website, including certain products that are available to buy online or not.
Our website design looks good in comparison to a lot of other websites but we require mobile friendly which is not currently available, plus the online store is not as powerful as say Shopify. In hindsight we would recommend different solution for the website but other than that we are happy with Cin7 and our platform is improving all the time.
Innerspace Commercial Interiors, Perth WA.
Software selection is a painful process - with so many products to choose from – how do you choose?
CIN 7 makes it easy for you to quickly see the wonderful benefits of using their system.
Regular live Webcasts reveal the user friendly screens, easy processing and great reports that are available.
At a great price - you get the full system and simply turn on the features you want.
This gorgeous system ticks all the boxes as the pinnacle of “Cloud” processing.
• No Installation
• Easy setup
• User friendly
• Seamless integration with accounting system and e-commerce websites
• Not hindered by Internet interruptions
• Great “Help” documentation
• Friendly and timely support
• Outstanding online training
CIN 7 is a great fit for discerning businesses seeking the best solution to meet their needs and budget.
We love the “Light bulb” moment our clients experience when they realise how well CIN 7 delivers their expectations.
You’re onto a winner with such powerful processing and reporting at your fingertips.
Make the right choice the first time and choose CIN 7 for your Inventory and POS system.
Judi Bond CA
A2Z Data Limited
We have been using Cin7 now for the past 6 months.
For us the advantage with Cin7 was that it was able to connect our wholesale, website and retail stores under one umbrella and then snyc with xero. This allowed us to save a lot of time
Cin7 positive features.
*User friendly interface which means our team were a lot more receptive to embracing it.
*The ability to use Ipads for point of sale in our retail stores.
*The ability to use scanners and tablets for picking orders in our warehouse.
*Daily support from the Cin7 team when features need adapting/issues arise.
*Easy bulk style importing process. (dream compared to other systems we've used)
*Constant development and improvement.
*Flexibility to change and update certain features.
Over all we are happy with this product and would definitely recommend it!
Summer Supply Ltd
Importer of havaianas nz.
Copeland Supply Co., LLC
The CRM has been a great success to my company. Its user friendly and fast.
Also being able to have multiple currencies and also languages, as we are a Apparel and Accessories company based in China means it makes our lives very easy working with our factories here and our customers around the world.
Being a cloud based system means I can communicate with my staff and clients with accurate information on production schedules, pricing and shipping in real time. Without this things use to take twice as long as shuffling through 100 spreadsheets when on the run was defiantly not ideal.
The support staff are always pleasant to deal with and efficient in sorting any problems that have arisen or adding what we need to the system as our needs and business change.
We have found that working with CIN7 has added a new dimension to our business, in having live data and having and interrogated system between CIN7 & Xero has certainly lowered or operating overheads.
Our over all experience to date with CIN7 has been a positive one and can only speak of them in a high manor.
China Textile Traders
I am sure that over the next few months Cin7 we will continue to help us understand better ways to run our business more profitably.
We use cin7 for POS, purchasing, stock keeping, checking stock movement and sales promotion programs, printing everything related to sales/transfer (product barcodes, invoices, delivery order etc).
Stock taking is also very easy with its offline Mobile Stocktake module. Its also very helpful for us that each Branch can have multiple sub-location (some other programs don't have this). So for our warehouse we keep track of the stock by the bin.
We can export/import sales data, product information, and product picture in bulk, and Cin7 also integrates directly with Xero, so that saves a lot of time for the accounting side.
The team there is also very helpful in helping accommodate our company's specific needs in a timely manner. Looking forward for more and more feature from Cin7
Cin7 is very powerful and cover all aspects our business requires.
As an importer and exporter in both retail and wholesale markets are requirements were somewhat complicated but this was no problem for Cin7. Everything works well and no issues with the multi-currency.
Most importantly, stock management is great. We feel we now have complete control over our stock requirements. One big positive is the tracking of orders, cin7 is smart, and we can very quickly find what order's have yet to be completed and what stage they are at, whether stock is available etc.
Moving from desktop cased system to cloud based has also been a huge bonus. Being able to check on something from anywhere at anytime without going into the office pleasing, and not having to worry about backups is also great.
If we could make one recommendation it would be to get rid of some the excess unused fields (maybe just on a client to client basis), as at various times the interface is a little daunting for some employes. Nevertheless it works as design and we are very happy we went with cin7. If you have a remotely complicated business structure and need a customised solution, Cin7 is probably your best bet as an SME.
We have now had CIN7 in place for nearly 18 months and we have undertaken significant customisation for our purposes. We are now entering a stage where we want to expand our production planning and materials purchasing planning and we expect CIN7 will assist with customising these features/ reports as we have with other areas.
All in all the system works well for Olivado and we anticipate another 12 months of refining our processes and CIN7 set up for our requirements will result in a very useful, time saving tool for our operations
We have been able to specify numerous add ons and merchandising tools to meet our exact needs. The mobile stocktake app is highly recommended. With our stock stored in three separate locations we have the ability to compile numerous stocktake figures which easily reconcile into one adjusted inventory list. With everything syncing with Xero, it makes our accounting so much easier.
We are a small design and manufacturing company. We make great products and up until Jan of this year controlled production, sales with complex custom labeled spreadsheets. These made perfect sense when we created them, but became confusing within a week. Add Sage accounts to the mix and things fell apart.
We knew there must be a better way - We investigated accounts packages with manufacturing capabilities. The truth - one company couldn’t do it all, but two with apps perfectly synchronized could. Xero, a simple accounts package paired with a killer inventory system was the way to go. We looked at Unleashed and delved deeper. we found it wasn’t flexible enough for us. We then looked at CIN7 and started trialing.
The guys at CIN7 where incredibly helpful, they freely gave insight on how to handle an array of different scenarios, some of which we hadn’t even considered. We where sold.
Switching any system takes an incredible amount of time, labor and money. To save costs we naturally considered implementation in house. We didn’t get very far and within a week we where looking for consultant’s. We just didn’t have the skillset and our time was best spent designing products. It’s what we do best.
We spoke to three Xero consultants and picked Maree from maxama.co.uk. She did an absolutely terrific job, all within ten days. It was money well spent. Pick a good consultant and you wont regret it.
Today, the sales team can confidently sell knowing it is actually in stock. Current Production is visible to all so keeping on top of backorders is easy. The Cin7 API syncs inventory stock levels, pricing, and description every 60 seconds, so our website is always up to date. Web orders are also automatically pushed directly into CIN7 making selling and shipping a breeze. All orders are synced to Xero, so reconciling is incredibly quick. My partner (also our bookkeeper) has managed to cut her hours from 72 per week, to 23. She’s now part time and able to focus on the more important aspect of our company. Like credit control. For me, I’m now able to design new products; that’s the bit I love. And of course this generates additional income. I can easily measure the performance of our business anytime, anywhere.
We spent 12 months searching the world for an new system - literally - and trialled several before we came across Cin7. It was the only one we found that had a comprehensive inventory system suitable for importers combined with POS which was simple to operate(due to the ability to customise it) and was a reasonable price.
Implementing the inventory part was fairly simple, but the POS has taken longer as there have been errors which their developers have had to correct. The production manager at Cin7 - David Choy has been excellent and always replies to my emails the same day.
I shall be rating it as 4 stars as we have not fully implemented the system yet so cannot comment on the integration with Xero.
While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is availab.
No other app in the Xero marketplace offers tailored customisation as Cin7 does.
It is a very powerful tool and the value / cost is impressive.
Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly.
I can strongly recommend it.
* Cut admin time per pick
* Greater accuracy by having automated stock in and out
* Less paper work - one Sales order become a picking and packing list-> becomes an invoice
* Less duplication for the same reason mention above
* Visibility of the stock movements and orders processing
* The stock valuation is a lot more accurate than we ever had
It also gave us a chance to better forecast, now we actually have a clear report that will tell us what sells and what does not.
We have looked at other programmes when we decided to pick Cin7. We recognised Cin7 potential in developing new features and opportunity to integrate with other programmes and we already see progress.
We would have liked to see more initial setup from Cin7 at the beginning, I think maybe there should be standard check list of the requirements that company has, for example GST number on the invoices and company address.
I had a positive experience with my implementation consultant despite the time difference between NZ and the US. She was very responsive and supportive which was important since the implementation services were critical to configuring our account to meet our business needs.
Key process improvements using CIN 7:
Accuracy and completeness of outstanding orders
Efficiency through Xero connection
I highly recommend it to anyone looking for a cloud based solution for their business.
5 Stars :D
Thanks CIN7 Team for your support!
El Cielo Foods
Black Dove Manufacturing
We are a manufacturer and distributor of building products and in the beginning our basic accounting and invoicing system along with an excel based production program sufficed but over the last couple of years as we have steadily grown this system was no longer practical and was actually costing us productivity and patience.
Looking into a better system, it seemed that most that met our requirements of being effective as a multi-user program and also tying in inventory and manufacturing held all the answers with an extremely big price tag and from feedback sometimes even bigger problems. We finally came across CIN7 and Xero and have not looked back since.
From the very beginning all the staff that we have dealt with at CIN7 have been friendly and professional and listened with open ears as to what exactly we wanted and needed from a new system. They understood we were also wrapping our heads around tying in two old systems to create one new coefficient system of accounting, inventory and manufacturing. With plenty of communication and thought, CIN7 provided us with the system we are now using today. We have only been actively using our new system for the last couple of months but we had been setting up this system with CIN7 since the end of last year. Both CIN7 and ourselves were in agreement that the more preparation involved in setting up the system, the easier the transition with the most benefit to be gained.
CIN7 along with Xero has been the best move forward for our business and it’s nice to know that we can ask ongoing questions about ‘can we do this?’ or ‘how does this work?’ and CIN7 are happy to respond and it’s always in a timely manner. We also know that there is plenty of room to expand the system in the future for example, if we decide to use a POS system through our website.
Finally, we have been knocked out with the responsiveness and keenness to assist even after the system was installed and paid for and cannot speak highly enough of CIN7 and their staff.
Mark Holman MBA (Dist), PGDpMgtSt
As we are new to the industry our sales and purchasing structure has been simple to setup in Cin7 as we currently have limited products and suppliers. Cin7 has provided us a great base structure to run our supply and orders from and although at our current size we only use limited features that Cin7 offers we can see huge benefits in working with Cin7 to setup a system best suited for our company as we go through various development phases.
We highly recommend this system and as we have done recommend other companies implementing the system in the early days of trading as it provides a great platform to develop from.
Going through the trial process of each of the companies it was quite clear that no one product was going to answer 100% of my needs (as seemingly simple as they were). Things like settlement discounts, GST flags per product on an invoice etc, seemed simple to me, but alas not.
I gave up fairly quickly on most other systems, but Cin7, although having a higher implementation cost, fit most of my needs and offered customization to fill most of the gaps. In fact, the only gap I can think of right now is the 3% early settlement discount which until Xero help facilitate the term/receipting process, Cin7 even have their hands tied.
Imho (as I have an IT background) I do believe Xero, and its partners are all going through a rapid development process and are scrambling to keep up with the needs of the masses. I have found Cin7 to be very responsive in my project, and very understanding of our business needs for which they try their best to accommodate. Cin7 met my expectation of project delivery and implementation for the costs incurred.
This isn't the cheapest inventory management solution on offer, however we now have a tight fit solution with many time saving, data accuracy, and better inventory control that we have ever had - combining which has easily positively returned on our investment.
Overall, we are very happy with our investment in Cin7 / Xero.
By enabling us as Xero Add-on Implementation specialists to get involved in the onboarding and setup process we've been able to help clients onboard promptly with all the change management they need.
We've found Cin7 to be a great product for clients with more of the "complex" inventory requirements such as serial and batch tracking, custom fields and full custom pricing.
If you manage any kind of production or have retail with a high amount of make to order sales Cin7 is the best option in the Xero marketplace to date.
It is a much bigger and more complex product than what has previously been available on the Xero marketplace and for that reason I would highly recommend using their implementation partners.
Support only working NZ time can be a bit painful at times but if you're working with an implementation partner you wont be going direct during the implementation anyway.
After Investigating, Trialling and now Deploying Cin7 over the past month, we believe that we have chosen the best product available for our Business. Centrevision are Importers, distributing CCTV Security Equipment throughout Australia and the Pacific Rim and we have found that Cin7 with its speed and user friendly platform, our staff have no problems using Cin7.
We now have a much better picture of what is happening within our business right down to the individual stock counts with full serial tracking.
I am sure that over the next few months Cin7 will continue to help us understand better ways to run our business more profitably, as we are based in Australia we also found that the Cin7 team could work well with us remotely.
Rod McKenna - Operations Manager
Ran Liderman - Director
Centrevision, Melbourne Australia
As it is with all the add-ons, they can't be all things to all businesses. That's why we're always careful and detailed in our scoping of business needs before implementing.
Our clients using Cin7 love it and we find the support team are great to work with.
Cin7 are responsive and always willing to assist to ensure a high level of client satisfaction.
That being said, and as a lot of comments on here purport, it is not really a plug-and-play solution. There is quite a bit of set-up involved and customisation from the Cin7 team is required to really get the best out of the system. Thankfully, the Cin7 team are ultra-responsive and extremely helpful.
It must be said that it is still a relatively new system, and as such, I have found a number of bugs. More in-depth testing would have caught a number of these. However, I understand that the flexible nature and wide array of different types of organisations using the system, makes it difficult to do so. Everything I have found has been, or is being fixed in a timely fashion.
Transferring to Cin7 has been one of the best decisions I have made so far. There is nothing out there that remotely matches the functionality that Cin7 delivers.
BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S
This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale.
From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business.
I have been struggling over the last couple of years with the likes of Unleashed....with the lack of customization and major shortfalls in functionality....typical to all of the 'out-of-the-box' systems out there. Then I discovered Cin7 and now feel that our business has a good easy to use system, that is properly set up for our needs.
The major benefit I feel is that Cin7 offers not just online inventory, invoicing, etc, but also a Point Of Sale facility, all in the same package. The POS works in seamlessly with inventory tracking, sales reporting, etc. We are running the POS system on a dedicated touchscreen POS terminal, and on a standard PC - both working very well in the front end of our business. We use the Cin7 POS with a barcode scanner at our front counter, and it works brilliantly. In the back office, we use the backend of Cin7 to generate all our invoices, picking slips, and shipping labels for all outgoing orders. We also use Cin7 to generate barcode labels for all of our products, which are printed directly from the Cin7 platform, without the need for any additional software.
The customizing work and configuration setup did take some time to get correct, with many emails back and forth to a dedicated person at Cin7 assigned to setting up our account. The process was made relatively simple due to just the one person at Cin7 being responsible. Reply times were always quick, and any changes usually carried out within 24 hours. There were some costs involved in all the custom work...perhaps sometimes a little bit on the steep side....but the results are definitely worth it.
The document templates for invoices, picking slips and shipping labels can all be fully customized to look exactly the way you want. At the moment, Cin7 personnel have to make all these changes, which at times can be a little bit frustrating since even small changes like changing a font size, or moving a column by a few millimetres will require you to first explain to them what is is you want changed, for them to then make the changes for you. But I believe that they have some update in the pipeline to enable the users to develop their own document templates, to be more inline with how Xero works (and even Unleashed). Im very much looking forward to this update.
The whole system is well thought out and well designed.....and Im a very happy customer!
We tried the others in the Add-on directory, even tried other inventory mgt products in production with a new subsidiary of the business, but then found that it didnt cut the mustard and we went all Cin7.
I found that I needed something to make my business easier to operate - Cin7 delivers this, and makes Xero into a better accounting solution as well as a result.
Any initial teething problems we have had were always dealt with quickly and efficiently.
We are so happy with CIN7 and Xero that we are moving our larger company over too!
We couldn't have done it without CIN7.
One Factory in Mooloolaba, a retail store in Warana, and another Retail Store in Brisbane. Quite a complex setting, however CIN7 has handled it well.
Serial Trace-ability is one of the key elements we have utilised in tracking where the stock is and when the unique kayaks are made, moved to a new location and also sold.
The POS System works great also. We have not yet implemented the Barcode scanners, but that would make the process even easier and that will be done shortly.
Great System, that ticks all of the boxes.
If we have had any teething issues Cin7 have dealt with these in the most efficient way.
Without Cin7 we would not be able to run our stock system as efficiently as we are now.
The thing that has been great about Cin7 is that it is easy to learn and use but it has the ability to grow in complexity as your needs get more sophisticated. The team at Cin7 was well-versed in what we needed for pulling out the right info for us at the right time.
It was great to have a process that got more straightforward as time went on.
On top of it all, they've been great to work with, very responsive.
But the best feature is how orders get downloaded from Shopify right into Cin7 and then Xero gets updated and it all turns into a nicely functioning closed loop.
We have used TradeGecko for the last year. We run a consignment hybrid model.
My initial conversations with Cin7 (prior to paying) left me feeling very confident that we had found the "complete solution" for what we needed. It was going to be well over double the cost, but the communicated benefits for a growing company like us seemed to justify the cost.
We paid for the first month and began the onboarding process. (there is no real free trial, only the ability to play around in their demo system) Here is our experience prior to calling off the entire process.
-Powerful and robust system
-plenty of experience in our chosen arena
-dedicated person to import your infrmation
-Dependent on person overseas to do your imports
-Their import tables require a lot of data manipulation
-entire onboarding process is up to you, they do not handle your data other than to import it for use
-Help sections are lacking. They are VERY basic; not thorough at all
-User CP is somewhat dated.
-B2B portal is confusing to modify and use
In short, we couldn't afford the enormous investment of time it required of us. I expected that there would be someone there to help us make the transition, in our minds, to the new workflows etc. I had many skype chats attempting to understand this however when I asked for a call and a complete walk through via phone/video chat, I was told that I could pay an hourly fee to have someone help me, but that it wasn't included.
In short, I expect that my business is valuable enough to elicit some serious support. I felt very much like they were more interested in my money than they were in my satisfaction.
This system is very robust, but the time involved in getting this system in place is immense. Despite the team on the Cin7 backend to help you implement this system, you will still be lost overall trying to figure out the ins and outs, unless you've been in the logistics business.
Our use case was as a furniture retail store and design studio. We are boutique, so we only stock about 10% of the products we use, and order everything else. We needed a quick way to price out thousands of pieces and on multiple rates for trade, design clientele, and retail customers. Cin7 nailed this aspect, but it took a month of back and forth during the new year to get this situated. I guarantee you'll be talking to support to ensure your sales orders are selecting the proper rates. And the POS system is definitely no dream. There is really no way around this. Between log-ins and log-outs it was ultimately easier to just create a sales order in the admin side.
If you're used to XERO's fluidity and ease, don't expect the same in Cin7. The help docs seem straightforward to the support team, but they're pretty much useless and you should expect many hours learning where things are going. It is definitely based in Windows compared to a Mac environment, which can turn your team off immediately when you need to teach them all the necessary functions.
On the accounting side, this is where I hoped the system would shine in automating purchase orders and sales orders. There is definitely an uneasy feeling when you need to export and import this information back into XERO. You will definitely get the feeling XERO and Cin7 are only marginally synced together.
If you're working on the West Coast, don't expect much Skype help until late in the day (4-5pm) because of the time difference. If you're on the fence about the $225 per month as well, know that costs will escalate to $250-300 per month with any communication with support.
Now that XERO has introduced their own inventory system, I think our small business will migrate back until something US-based stands out or Cin7 finally opens their US offices.
The solution required some company specific customisations to address some of our brewery operations which on the whole, has been good, although getting support to ‘fix’ any issues and undertake further development has been a challenge due to limited knowledge transfer and understanding of these customisations. More recently we have seen an improvement in the general support of the system and priority in addressing our most urgent requirements.
We initially struggled with the lack of any training or process documentation which resulted in our team lacking the confidence and knowledge to use the system as designed. As a result, we dedicated a resource to capture and publish our own System Procedures Manual with (process and functional flows plus supporting screen shots for system navigation). In addition, we did not have a separate training or test environment which further impeding the ability to gain an thorough understanding of how the system works. The good news is we have a commitment from Cin7 that this will be addressed going forward and assist with both existing and new users of this solution.
We are happy with the integration to Xero and it works well to meet the business needs.
Wendy Sawyer - McCashin's Brewery, Nelson