All-in-one Inventory, POS, EDI and 3PL cloud software for both Retailers and Wholesalers, check out Cin7.
Remember if you have questions or need assistance with Cin7, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the Cin7 support centre
Cin7 offers a highly customizable l product. This customization is great so long as you live in New Zealand. If you're elsewhere in the world get ready for some wild work hours as their support staff are only available during NZ work hours. Because of this I had to respectfully decline from using Cin7 - it is so customized that you are more or less tethered to support team.
All in they are very nice guys, they're onto something good and I imagine in the near future, with global support and further tweaking, they'll have something great.
They have an unusual customer onboarding process that has allowed me to confirm for myself – or not – if their solution will do what we need, with a small fee ($1,000 I think) retained from our deposit if it ended up that we hadn’t gone ahead with a complete installation. So far so good on that count.
Configuring and customizing the software seems to be complicated, but their guys do seem to handle that pretty well, although we have needed to communicate with a few different people on the team there during the customization process. OK I guess, although I do prefer to work via a single point of contact whenever possible.
The manufacturing process and stock management we needed to sync with Xero, and our online shop and the warehouse is all good now, and now it’s hard to imagine how we did things without something like this before.
All in all, the control and efficiencies we were looking for across a few different locations works well, and the total spend has been bearable, compared with other systems that don’t seem to offer a much better level of functionality. (In fact we haven’t been able to find another fully “live” option off the shelf, to make a direct comparison with.)
Happy users right now, impressed with the depth of functionality available, and the extent to which the application can be tailored to match our business and business processes.
We are a contemporary furniture importing and retail business with only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity.
The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame.
Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too.
We have fairly complex components of some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control.
I cannot speak highly enough about the support team. They are helpful, polite and switched on. I have found them a pleasure to work with.
There ARE improvements to be made around the reconciliation between Xero and CIN7. The process is relatively easy, but it is a bit "clunky" and slow. The exporting and importing process however, is pretty seamless and instant.
The only obvious other "improvement" I can see fro CIN7 would be to give it a "design makeover". She is a bit ugly, and could certainly use that "xero" brush swept across it....
These last two comments said, I still stand by CIN7 and Xero in a big way, and would recommend both to anyone in a retail and/or importing business, no matter how complex your inventory requirements are.
Bauhaus - Contemporary Furniture
19 The Strand
As a retail furniture business with a strong customised solution focus it was very important that the system could deal with a lot of "one off" stock situations.
The inventory system, BOM builder and Associated Expenses Module have enabled us to better track on product costs allocations and track our stock on hand more efficiently.
The system has been adopted easily by our staff who enjoy using it. Tracking their sales, following up on sales quotes and the ability to sell anywhere at anytime with a cloud system has hugely benefited them.
Our business would benefit even more from CIN7 with a few improvements to the Xero integration, reconciliation process and 3rd party website provider integration (like Shopify). Which are all projects I believe they are working on.
The team at CIN7 are fantastic to deal with and have a great can do attitude to working with you to find the right solution for you however sometimes those solutions can be a bit slower than I would like.
I recommend CIN7 on a daily basis to a variety of retail / wholesale / manufacturing and importing businesses.
There has been no hidden costs also.
All of our quotes are now in a central location. Being cloud based has made life easier for all of my staff, with the flexibility of working from home.
They seem to be always working on improving and adding features , thanks cin7
We also use the POS part also for our show room , makes life easier . we carry thousands of products and not every thing has barcodes yet , so the seach funiction helps with the images . thanks cin7
Having already been running with Xero for a while, it was a very smooth transition to continue with them and have Cin 7 ability to load into Xero.
The development team led be David Choy were very understanding of our needs and I can highly recommend their services.
Jo Freeman, JIG Limited trading as The Daily Squeeze & Ice Rescue.
North Shore, Auckland
I would happily recommend Cin7 to anyone looking for a cloud-based inventory solution.
Whistler Leather Ltd
210 The Design Centre - London - SW10 0XE
We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe.
Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero.
Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings.
Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero.
On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process.
The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective.
I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.
Kaffeina Group Pty Ltd
The implementation took only 10 weeks and the team at CIN7 were very accommodating and easy to deal with.
It has been 3 months now since we have used CIN7 and the flexibility of being able to log in from where ever in the world is amazing!
I have already recommended CIN7 to several businesses and will continue to do so.
mysupply pty ltd
Canterbury of New Zealand, North America
There were some teething problems for some time where (i think) the developers were adding in new functionality and not fully testing it, this sometimes still happens.
That said we have a great relationship with the guys and they always try to accomodate our needs - some specific to our own business needs, some that are for the greater good of Cin7.
The quote module works well and Smart buyer for raising purchase orders.
Converting quotes to orders is easy and the contact log is really helpful in centralising communication with customers.
The product module is good but could do with some extra or different columns to better understand the current stock situation but this can be worked out by using the information thats there.
Multi currency management is good and managing the overseas currency fluctuations works well.
Xero integration is really tight and easy to use - contacts, debtors, creditors etc plus the feature to customise account codes for specific products.
We also use the product module to manage the products that show on our website, including certain products that are available to buy online or not.
Our website design looks good in comparison to a lot of other websites but we require mobile friendly which is not currently available, plus the online store is not as powerful as say Shopify. In hindsight we would recommend different solution for the website but other than that we are happy with Cin7 and our platform is improving all the time.
Innerspace Commercial Interiors, Perth WA.
Software selection is a painful process - with so many products to choose from – how do you choose?
CIN 7 makes it easy for you to quickly see the wonderful benefits of using their system.
Regular live Webcasts reveal the user friendly screens, easy processing and great reports that are available.
At a great price - you get the full system and simply turn on the features you want.
This gorgeous system ticks all the boxes as the pinnacle of “Cloud” processing.
• No Installation
• Easy setup
• User friendly
• Seamless integration with accounting system and e-commerce websites
• Not hindered by Internet interruptions
• Great “Help” documentation
• Friendly and timely support
• Outstanding online training
CIN 7 is a great fit for discerning businesses seeking the best solution to meet their needs and budget.
We love the “Light bulb” moment our clients experience when they realise how well CIN 7 delivers their expectations.
You’re onto a winner with such powerful processing and reporting at your fingertips.
Make the right choice the first time and choose CIN 7 for your Inventory and POS system.
Judi Bond CA
A2Z Data Limited
We have been using Cin7 now for the past 6 months.
For us the advantage with Cin7 was that it was able to connect our wholesale, website and retail stores under one umbrella and then snyc with xero. This allowed us to save a lot of time
Cin7 positive features.
*User friendly interface which means our team were a lot more receptive to embracing it.
*The ability to use Ipads for point of sale in our retail stores.
*The ability to use scanners and tablets for picking orders in our warehouse.
*Daily support from the Cin7 team when features need adapting/issues arise.
*Easy bulk style importing process. (dream compared to other systems we've used)
*Constant development and improvement.
*Flexibility to change and update certain features.
Over all we are happy with this product and would definitely recommend it!
Summer Supply Ltd
Importer of havaianas nz.
Copeland Supply Co., LLC
The CRM has been a great success to my company. Its user friendly and fast.
Also being able to have multiple currencies and also languages, as we are a Apparel and Accessories company based in China means it makes our lives very easy working with our factories here and our customers around the world.
Being a cloud based system means I can communicate with my staff and clients with accurate information on production schedules, pricing and shipping in real time. Without this things use to take twice as long as shuffling through 100 spreadsheets when on the run was defiantly not ideal.
The support staff are always pleasant to deal with and efficient in sorting any problems that have arisen or adding what we need to the system as our needs and business change.
We have found that working with CIN7 has added a new dimension to our business, in having live data and having and interrogated system between CIN7 & Xero has certainly lowered or operating overheads.
Our over all experience to date with CIN7 has been a positive one and can only speak of them in a high manor.
China Textile Traders
I am sure that over the next few months Cin7 we will continue to help us understand better ways to run our business more profitably.
We use cin7 for POS, purchasing, stock keeping, checking stock movement and sales promotion programs, printing everything related to sales/transfer (product barcodes, invoices, delivery order etc).
Stock taking is also very easy with its offline Mobile Stocktake module. Its also very helpful for us that each Branch can have multiple sub-location (some other programs don't have this). So for our warehouse we keep track of the stock by the bin.
We can export/import sales data, product information, and product picture in bulk, and Cin7 also integrates directly with Xero, so that saves a lot of time for the accounting side.
The team there is also very helpful in helping accommodate our company's specific needs in a timely manner. Looking forward for more and more feature from Cin7
Cin7 is very powerful and cover all aspects our business requires.
As an importer and exporter in both retail and wholesale markets are requirements were somewhat complicated but this was no problem for Cin7. Everything works well and no issues with the multi-currency.
Most importantly, stock management is great. We feel we now have complete control over our stock requirements. One big positive is the tracking of orders, cin7 is smart, and we can very quickly find what order's have yet to be completed and what stage they are at, whether stock is available etc.
Moving from desktop cased system to cloud based has also been a huge bonus. Being able to check on something from anywhere at anytime without going into the office pleasing, and not having to worry about backups is also great.
If we could make one recommendation it would be to get rid of some the excess unused fields (maybe just on a client to client basis), as at various times the interface is a little daunting for some employes. Nevertheless it works as design and we are very happy we went with cin7. If you have a remotely complicated business structure and need a customised solution, Cin7 is probably your best bet as an SME.
We have now had CIN7 in place for nearly 18 months and we have undertaken significant customisation for our purposes. We are now entering a stage where we want to expand our production planning and materials purchasing planning and we expect CIN7 will assist with customising these features/ reports as we have with other areas.
All in all the system works well for Olivado and we anticipate another 12 months of refining our processes and CIN7 set up for our requirements will result in a very useful, time saving tool for our operations
We have been able to specify numerous add ons and merchandising tools to meet our exact needs. The mobile stocktake app is highly recommended. With our stock stored in three separate locations we have the ability to compile numerous stocktake figures which easily reconcile into one adjusted inventory list. With everything syncing with Xero, it makes our accounting so much easier.
We are a small design and manufacturing company. We make great products and up until Jan of this year controlled production, sales with complex custom labeled spreadsheets. These made perfect sense when we created them, but became confusing within a week. Add Sage accounts to the mix and things fell apart.
We knew there must be a better way - We investigated accounts packages with manufacturing capabilities. The truth - one company couldn’t do it all, but two with apps perfectly synchronized could. Xero, a simple accounts package paired with a killer inventory system was the way to go. We looked at Unleashed and delved deeper. we found it wasn’t flexible enough for us. We then looked at CIN7 and started trialing.
The guys at CIN7 where incredibly helpful, they freely gave insight on how to handle an array of different scenarios, some of which we hadn’t even considered. We where sold.
Switching any system takes an incredible amount of time, labor and money. To save costs we naturally considered implementation in house. We didn’t get very far and within a week we where looking for consultant’s. We just didn’t have the skillset and our time was best spent designing products. It’s what we do best.
We spoke to three Xero consultants and picked Maree from maxama.co.uk. She did an absolutely terrific job, all within ten days. It was money well spent. Pick a good consultant and you wont regret it.
Today, the sales team can confidently sell knowing it is actually in stock. Current Production is visible to all so keeping on top of backorders is easy. The Cin7 API syncs inventory stock levels, pricing, and description every 60 seconds, so our website is always up to date. Web orders are also automatically pushed directly into CIN7 making selling and shipping a breeze. All orders are synced to Xero, so reconciling is incredibly quick. My partner (also our bookkeeper) has managed to cut her hours from 72 per week, to 23. She’s now part time and able to focus on the more important aspect of our company. Like credit control. For me, I’m now able to design new products; that’s the bit I love. And of course this generates additional income. I can easily measure the performance of our business anytime, anywhere.
We spent 12 months searching the world for an new system - literally - and trialled several before we came across Cin7. It was the only one we found that had a comprehensive inventory system suitable for importers combined with POS which was simple to operate(due to the ability to customise it) and was a reasonable price.
Implementing the inventory part was fairly simple, but the POS has taken longer as there have been errors which their developers have had to correct. The production manager at Cin7 - David Choy has been excellent and always replies to my emails the same day.
I shall be rating it as 4 stars as we have not fully implemented the system yet so cannot comment on the integration with Xero.
While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is availab.
No other app in the Xero marketplace offers tailored customisation as Cin7 does.
It is a very powerful tool and the value / cost is impressive.
Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly.
I can strongly recommend it.
* Cut admin time per pick
* Greater accuracy by having automated stock in and out
* Less paper work - one Sales order become a picking and packing list-> becomes an invoice
* Less duplication for the same reason mention above
* Visibility of the stock movements and orders processing
* The stock valuation is a lot more accurate than we ever had
It also gave us a chance to better forecast, now we actually have a clear report that will tell us what sells and what does not.
We have looked at other programmes when we decided to pick Cin7. We recognised Cin7 potential in developing new features and opportunity to integrate with other programmes and we already see progress.
We would have liked to see more initial setup from Cin7 at the beginning, I think maybe there should be standard check list of the requirements that company has, for example GST number on the invoices and company address.
I had a positive experience with my implementation consultant despite the time difference between NZ and the US. She was very responsive and supportive which was important since the implementation services were critical to configuring our account to meet our business needs.
Key process improvements using CIN 7:
Accuracy and completeness of outstanding orders
Efficiency through Xero connection
I highly recommend it to anyone looking for a cloud based solution for their business.
5 Stars :D
Thanks CIN7 Team for your support!
El Cielo Foods
Black Dove Manufacturing
We are a manufacturer and distributor of building products and in the beginning our basic accounting and invoicing system along with an excel based production program sufficed but over the last couple of years as we have steadily grown this system was no longer practical and was actually costing us productivity and patience.
Looking into a better system, it seemed that most that met our requirements of being effective as a multi-user program and also tying in inventory and manufacturing held all the answers with an extremely big price tag and from feedback sometimes even bigger problems. We finally came across CIN7 and Xero and have not looked back since.
From the very beginning all the staff that we have dealt with at CIN7 have been friendly and professional and listened with open ears as to what exactly we wanted and needed from a new system. They understood we were also wrapping our heads around tying in two old systems to create one new coefficient system of accounting, inventory and manufacturing. With plenty of communication and thought, CIN7 provided us with the system we are now using today. We have only been actively using our new system for the last couple of months but we had been setting up this system with CIN7 since the end of last year. Both CIN7 and ourselves were in agreement that the more preparation involved in setting up the system, the easier the transition with the most benefit to be gained.
CIN7 along with Xero has been the best move forward for our business and it’s nice to know that we can ask ongoing questions about ‘can we do this?’ or ‘how does this work?’ and CIN7 are happy to respond and it’s always in a timely manner. We also know that there is plenty of room to expand the system in the future for example, if we decide to use a POS system through our website.
Finally, we have been knocked out with the responsiveness and keenness to assist even after the system was installed and paid for and cannot speak highly enough of CIN7 and their staff.
Mark Holman MBA (Dist), PGDpMgtSt
As we are new to the industry our sales and purchasing structure has been simple to setup in Cin7 as we currently have limited products and suppliers. Cin7 has provided us a great base structure to run our supply and orders from and although at our current size we only use limited features that Cin7 offers we can see huge benefits in working with Cin7 to setup a system best suited for our company as we go through various development phases.
We highly recommend this system and as we have done recommend other companies implementing the system in the early days of trading as it provides a great platform to develop from.
By enabling us as Xero Add-on Implementation specialists to get involved in the onboarding and setup process we've been able to help clients onboard promptly with all the change management they need.
We've found Cin7 to be a great product for clients with more of the "complex" inventory requirements such as serial and batch tracking, custom fields and full custom pricing.
If you manage any kind of production or have retail with a high amount of make to order sales Cin7 is the best option in the Xero marketplace to date.
It is a much bigger and more complex product than what has previously been available on the Xero marketplace and for that reason I would highly recommend using their implementation partners.
Support only working NZ time can be a bit painful at times but if you're working with an implementation partner you wont be going direct during the implementation anyway.
After Investigating, Trialling and now Deploying Cin7 over the past month, we believe that we have chosen the best product available for our Business. Centrevision are Importers, distributing CCTV Security Equipment throughout Australia and the Pacific Rim and we have found that Cin7 with its speed and user friendly platform, our staff have no problems using Cin7.
We now have a much better picture of what is happening within our business right down to the individual stock counts with full serial tracking.
I am sure that over the next few months Cin7 will continue to help us understand better ways to run our business more profitably, as we are based in Australia we also found that the Cin7 team could work well with us remotely.
Rod McKenna - Operations Manager
Ran Liderman - Director
Centrevision, Melbourne Australia
As it is with all the add-ons, they can't be all things to all businesses. That's why we're always careful and detailed in our scoping of business needs before implementing.
Our clients using Cin7 love it and we find the support team are great to work with.
Cin7 are responsive and always willing to assist to ensure a high level of client satisfaction.
That being said, and as a lot of comments on here purport, it is not really a plug-and-play solution. There is quite a bit of set-up involved and customisation from the Cin7 team is required to really get the best out of the system. Thankfully, the Cin7 team are ultra-responsive and extremely helpful.
It must be said that it is still a relatively new system, and as such, I have found a number of bugs. More in-depth testing would have caught a number of these. However, I understand that the flexible nature and wide array of different types of organisations using the system, makes it difficult to do so. Everything I have found has been, or is being fixed in a timely fashion.
Transferring to Cin7 has been one of the best decisions I have made so far. There is nothing out there that remotely matches the functionality that Cin7 delivers.
BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S
This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale.
From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business.
I have been struggling over the last couple of years with the likes of Unleashed....with the lack of customization and major shortfalls in functionality....typical to all of the 'out-of-the-box' systems out there. Then I discovered Cin7 and now feel that our business has a good easy to use system, that is properly set up for our needs.
The major benefit I feel is that Cin7 offers not just online inventory, invoicing, etc, but also a Point Of Sale facility, all in the same package. The POS works in seamlessly with inventory tracking, sales reporting, etc. We are running the POS system on a dedicated touchscreen POS terminal, and on a standard PC - both working very well in the front end of our business. We use the Cin7 POS with a barcode scanner at our front counter, and it works brilliantly. In the back office, we use the backend of Cin7 to generate all our invoices, picking slips, and shipping labels for all outgoing orders. We also use Cin7 to generate barcode labels for all of our products, which are printed directly from the Cin7 platform, without the need for any additional software.
The customizing work and configuration setup did take some time to get correct, with many emails back and forth to a dedicated person at Cin7 assigned to setting up our account. The process was made relatively simple due to just the one person at Cin7 being responsible. Reply times were always quick, and any changes usually carried out within 24 hours. There were some costs involved in all the custom work...perhaps sometimes a little bit on the steep side....but the results are definitely worth it.
The document templates for invoices, picking slips and shipping labels can all be fully customized to look exactly the way you want. At the moment, Cin7 personnel have to make all these changes, which at times can be a little bit frustrating since even small changes like changing a font size, or moving a column by a few millimetres will require you to first explain to them what is is you want changed, for them to then make the changes for you. But I believe that they have some update in the pipeline to enable the users to develop their own document templates, to be more inline with how Xero works (and even Unleashed). Im very much looking forward to this update.
The whole system is well thought out and well designed.....and Im a very happy customer!
We tried the others in the Add-on directory, even tried other inventory mgt products in production with a new subsidiary of the business, but then found that it didnt cut the mustard and we went all Cin7.
I found that I needed something to make my business easier to operate - Cin7 delivers this, and makes Xero into a better accounting solution as well as a result.
Any initial teething problems we have had were always dealt with quickly and efficiently.
We are so happy with CIN7 and Xero that we are moving our larger company over too!
We couldn't have done it without CIN7.
One Factory in Mooloolaba, a retail store in Warana, and another Retail Store in Brisbane. Quite a complex setting, however CIN7 has handled it well.
Serial Trace-ability is one of the key elements we have utilised in tracking where the stock is and when the unique kayaks are made, moved to a new location and also sold.
The POS System works great also. We have not yet implemented the Barcode scanners, but that would make the process even easier and that will be done shortly.
Great System, that ticks all of the boxes.
If we have had any teething issues Cin7 have dealt with these in the most efficient way.
Without Cin7 we would not be able to run our stock system as efficiently as we are now.
The thing that has been great about Cin7 is that it is easy to learn and use but it has the ability to grow in complexity as your needs get more sophisticated. The team at Cin7 was well-versed in what we needed for pulling out the right info for us at the right time.
It was great to have a process that got more straightforward as time went on.
On top of it all, they've been great to work with, very responsive.
But the best feature is how orders get downloaded from Shopify right into Cin7 and then Xero gets updated and it all turns into a nicely functioning closed loop.
We have used TradeGecko for the last year. We run a consignment hybrid model.
My initial conversations with Cin7 (prior to paying) left me feeling very confident that we had found the "complete solution" for what we needed. It was going to be well over double the cost, but the communicated benefits for a growing company like us seemed to justify the cost.
We paid for the first month and began the onboarding process. (there is no real free trial, only the ability to play around in their demo system) Here is our experience prior to calling off the entire process.
-Powerful and robust system
-plenty of experience in our chosen arena
-dedicated person to import your infrmation
-Dependent on person overseas to do your imports
-Their import tables require a lot of data manipulation
-entire onboarding process is up to you, they do not handle your data other than to import it for use
-Help sections are lacking. They are VERY basic; not thorough at all
-User CP is somewhat dated.
-B2B portal is confusing to modify and use
In short, we couldn't afford the enormous investment of time it required of us. I expected that there would be someone there to help us make the transition, in our minds, to the new workflows etc. I had many skype chats attempting to understand this however when I asked for a call and a complete walk through via phone/video chat, I was told that I could pay an hourly fee to have someone help me, but that it wasn't included.
In short, I expect that my business is valuable enough to elicit some serious support. I felt very much like they were more interested in my money than they were in my satisfaction.
This system is very robust, but the time involved in getting this system in place is immense. Despite the team on the Cin7 backend to help you implement this system, you will still be lost overall trying to figure out the ins and outs, unless you've been in the logistics business.
Our use case was as a furniture retail store and design studio. We are boutique, so we only stock about 10% of the products we use, and order everything else. We needed a quick way to price out thousands of pieces and on multiple rates for trade, design clientele, and retail customers. Cin7 nailed this aspect, but it took a month of back and forth during the new year to get this situated. I guarantee you'll be talking to support to ensure your sales orders are selecting the proper rates. And the POS system is definitely no dream. There is really no way around this. Between log-ins and log-outs it was ultimately easier to just create a sales order in the admin side.
If you're used to XERO's fluidity and ease, don't expect the same in Cin7. The help docs seem straightforward to the support team, but they're pretty much useless and you should expect many hours learning where things are going. It is definitely based in Windows compared to a Mac environment, which can turn your team off immediately when you need to teach them all the necessary functions.
On the accounting side, this is where I hoped the system would shine in automating purchase orders and sales orders. There is definitely an uneasy feeling when you need to export and import this information back into XERO. You will definitely get the feeling XERO and Cin7 are only marginally synced together.
If you're working on the West Coast, don't expect much Skype help until late in the day (4-5pm) because of the time difference. If you're on the fence about the $225 per month as well, know that costs will escalate to $250-300 per month with any communication with support.
Now that XERO has introduced their own inventory system, I think our small business will migrate back until something US-based stands out or Cin7 finally opens their US offices.
The solution required some company specific customisations to address some of our brewery operations which on the whole, has been good, although getting support to ‘fix’ any issues and undertake further development has been a challenge due to limited knowledge transfer and understanding of these customisations. More recently we have seen an improvement in the general support of the system and priority in addressing our most urgent requirements.
We initially struggled with the lack of any training or process documentation which resulted in our team lacking the confidence and knowledge to use the system as designed. As a result, we dedicated a resource to capture and publish our own System Procedures Manual with (process and functional flows plus supporting screen shots for system navigation). In addition, we did not have a separate training or test environment which further impeding the ability to gain an thorough understanding of how the system works. The good news is we have a commitment from Cin7 that this will be addressed going forward and assist with both existing and new users of this solution.
We are happy with the integration to Xero and it works well to meet the business needs.
Wendy Sawyer - McCashin's Brewery, Nelson
From the get go we have been extremely happy with how this setup has worked for us. We were up and running within a few days due to the ease of migration and the on hand support we had from CIN7 when anything did pop up.
I have used many systems in the past and to be honest they all have their issues and difficulties. The thing we have loved about working with the CIN7 team is their availability to help resolve any issues or implement system changes specific to our needs.
We recently merged our business with another company and the setup of inventory / customers / orders and accounts in CIN7 / Xero was completed in less than a day which meant we were back to business the next day!
We are very happy with what CIN7 offers as a whole and the support we have had from their team.
Stem Distribution - Sydney Australia
Running several Battery Stores in the NT we needed something to integrate the inventory. Melding the three stores old MYOB data together has been 'interesting' to say the least seeing that the old data was not the best with double ups of barcodes etc because our previous system did not communicate to the others. Cin7 have helped us greatly with this.
Now, we have all the data linked, we are becoming more congruent each day.
There is a lot to learn, but I will say this. Cin7's customer service has been outstanding. Shyam gets onto things straight away and has helped us each step of the way, thanks to Skype calls etc.
What I like about Cin7 is that the system is evolving and changing to suit the needs of customers. I am giving four stars for now and will most likely upgrade this to 5 in a few weeks when we have been operating for while!
Well done guys.
Kelly Farrell - Outback Batteries NT Australia
Juliette - Play'n'Learn
So far CIN7 has proven to be everything it has set out to be, and we are so glad we went with this system. Although daunting and rather time-consuming at first, we have found CIN7 easy to work with and set up - even though our processes are not as straightforward as many other fashion retailers.
The customer support has been fantastic - thank you Sam C for all your help and guidance. I would definitely recommend CIN7 in future.
Jessica - Karen Gee Pty Ltd
We are a Truck Parts importer and supplier requiring inventory software that can be customised to suit our business model and day to day needs.
Cin7 has provided us with much faster parts lookup, invoicing and inventory management. Foreign purchasing and product bill of materials (BOM) and numerous other tasks are now simple.
We were using a competitors XERO compatible inventory system. This system does not even come close to the performance and features of CIN7.
When searching for an alternative software solution we compared both XERO and stand alone, ranging in price from $100 per month to $100000 just to install and setup. We found CIN7 provided nearly all the same features as the big budget applications “straight out of the box”.
During initial testing we found CIN7 offered 90% of the features we needed. Since then the developers at CIN7 have been fantastic and customised the application giving us almost 100%.
One of the best things we found with CIN7 is that you are appointed a project manager for a month, getting you up and running fast with ease. This service was great as we initially had concerns, regarding a smooth transition from one application to another.
Our biggest regret is that we didn’t start using CIN7 earlier.
That recommendation changed the way we operate, control stock, suppliers and customers.
We have a midsized manufacturing and online company with over 80 distributors and about 3000 products.
We have complicated BOMs with labour content that need to be linked across two clients and be able to have my web sites pull APIs for product pricing.
We made a lot of changes to the layouts of many of the forms, CIN7 staff were great in the way it was done, and the speed it was achieved in.
The software interface is easy to train staff and very forgiving.
The handshake between CIN7 and Xero Partner is seamless.
We would recommend CIN7 to any big or small business.
We are looking forward to the challengers as our business grows knowing that CIN7 and their staff (Jeff/Shyam Thanks guys) are there to help.
Rakavan Pty Ltd
Connects to Xero on every level to allow proper separation and processes between our accounting staff and sales operations teams without any manual entry.
Cin7 has a solution for UOM that you will not find anywhere else.
Great Support and other integrations.
Give them a shot and take the necessary time to set it up well on the front end and you will not be disappointed.
Only challenge is they are on different time zones and US customers are found waiting at times.
We have a researched a number of different types of stock control add-ons with a Bill of Materials component as well as foreign currency. What we initially chose, unfortunately did not met our expectations and became a labour intensive and costly exercise.
We went looking for another application and Cin7 was perfect for our requirements, connecting perfectly with Xero as well as our online store, and CRM program.
The NZ service is exceptional, we have never had trouble getting a response (usually no longer than 24 hours). The support staff were helpful throughout every step of our implementation and still are even after a couple of months of use. Thanks Rick you are wonderful!
Whilst this application is for clothing manufacturing it has the flexibility to work perfectly for our coffee roasting business.
We would recommend Cin7 to any business small, medium or large in the future!
WOLFF COFFEE ROASTERS - Queensland
It integrates brilliantly with Xero and has saved us an enormous amount of labour, and therefore money!
The support is brilliant, not only whilst setting up our Company account, but has continued without any less attention throughout the following months. The technicians are extremely helpful, incredibly knowledgable and most important - patient!
We would highly recommend anyone looking for a fantastic inventory management program, particularly in the fashion industry.
connects well with Xero and has alot of enterprise features.
i take my hat off to the support and integrations team they have been fantastic!!!
The training materials are excellent and easy to follow. Our people are confident in using the CIN7 system and we are right on top of our inventory which was not the case pre CIN7.
The B2B component is exciting and we are looking to further develop our B2B site to maximise this channel.
I recommend CIN7 to any business involved in both wholesale and retail.
Model Behaviour Group
A good label printing system, that accepts multiple label types would really round out the application, and make it perfect for any business.
We have had Cin7 up and running now for a couple of months and couldn't be happier. Our sales team are able to keep realtime track of payments allocated directly to Sales Orders within Cin7 as all payments reconciled in Xero are pulled back into Cin7.
Purchase ordering is now 10 times better with all the order details seamlessly getting pulled from Cin7 into Xero.
We have had a few custom requirements which the Cin7 team have responded to and made for us with out any issue.
We are all looking forward to the new found transparency and data accuracy that we can now achieve through Cin7.
Many thanks from the Team at Jumpflex.
Armano Home & Garden Collection
We previously had our own software system which we stopped using the end of June.
We have since been using Cin7. It has been fantastic. The integration with xero was quite smooth. The Tec support team were fantastic during this process.
Cin7 has given us more capabilities as a company and has allowed me, as a sales manager to drill into our sales more in depth.
Cin7 also has an excellent inventory program.
Converting to Cin7 was the best thing Lifting Victoria could have done.
A Cin7 pro-forma invoice shows the cartons being charged at the carton rate and then lists the back order in the required field but the Xero invoice only shows what we’ve sent – there is NO record of any products on back order??? I believe this can cause confusion for the customer – especially their accounts payable if they only see the Xero invoice – nothing advising them there are products/items on back order. Can this be fixed easily???
Thank you for your 4 star rating, which has made our day :)
In this case, we advice backordering in Cin7 to be done by splitting the Invoice/Purchase and transferring back-ordered items which will give you the outstanding items on a new Sales order with the same order number and alphabetical addition to the back to differentiate.
This backorder Invoice is then sent to your customer and eventually pushed to Xero once it is fulfilled. The option to see outstanding & shipped items on one Invoice is only there on orders not split but partially dispatched. It does however not give you the option to see outstanding qty's/amounts in Xero if you choose to push it through without fully completing prior (you can push those through by putting in an invoice date/number for the partially receipted SO).
Feedback like this really helps us improve our solution and is much appreciated.
The recent dashboard upgrade has turned this once ugly duckling into a beautiful swan!
You get a great service and they can even make some adjustments just for your company!
Overall CIn7 seems to be a very capable solution and the Xero integration was a key part of our decision to try it out. We are still learning it and will withold final judgement for later. However, at present we do have the following notes.
Unfortunately the integration is a little lacking in some respects (in no particular order):
- The line item part numbers do not transfer from Cin7 to the Xero copies of invoices. We need at times to validate all line items and this is a nuisance. The line item descriptions do come across.
- The payment records from Xero do not populate into Cin7 - it's only recorded as a "paid" flag. Having actual payment data feed back to Cin7 into the payment record for the Sales Order would be very useful.
- We are using Xero to send out Invoices at present because CIn7 doesn't have a "bulk" send invoice capability. We instead transfer invoices to Xero and send them all at once vie the Xero interface.
Having noted the above, are we continuing with Cin7? Yes.
Thanks for your rating and feedback - as ever, this is much appreciated.:)
Your first point is correct, we do not populate codes into Xero, but instead append the SKU to the product name. This saves us having to sync product data to Xero; which could be very impractical with a big product database. We are looking into other ways of doing this.
The second point is also true - we have had other requests for this feature, so it is definitely on our list for consideration for future updates.
It is definitely possible to bulk email from Cin7 though, which is documented here http://help.cin7.com/prod.asp?idWebPage=70305&ID=922&SID=106227493
Hope you find this feature useful.
I highly recommend this product.
Easy to update information from Cin7 to Xero.
XERO would be the best accounting package I have used due to its simplicity yet comprehensive means of controlling/monitoring clients and supplier payments.
Staris International Pte Ltd
We enjoy using this software and look forward to more developments in the future.
Cubes Corp is an Apparel Company which manufactures and retails in New Zealand
Xero Trusted Advisor and Xero Cloud Integrator
Jill Of All Trades, Gold Coast Queensland
After being a Myob user for 15+ years with multiple multi currency company files, the change to Cin7 with Xero integration to manage our retail and wholesale divisions has been a great decision. We look forward to the continued innovative development of Cin7 in the future.
Auckland, New Zealand
The Cin7 Team
In order to facilitate this, CRG needed an inventory management system.
I have experience with determining, selecting and implementing business systems.
Having previously worked with Datum Connect, I contacted Danny Ing to discuss my requirements.
I wanted an industry first solution that would allow multiple retailers to place orders from the Cin 7 system which would consolidate the orders into containers based on international supplier and port of delivery in New Zealand.
I knew that Cin 7 would handle all of the inventory processes needed and had confidence in Danny and his team to deliver the solution to meet my needs.
The great thing about working with Danny is his knowledge of business and business processes. This is very rare with IT and programming professionals.
The project was scoped and was then delivered within budget.
The solution was more important than the implementation time. I was very pleased with the outcome and the amount of time taken to deliver the solution.
An agile approach was needed with the project.
It is a great product and it just works.
We are very satisfied by getting started with Cin7 and Xero.com. The sync between the systems saves us plenty of hours everyday. Easy to get access to inventory level of items on stock. Collections on way to our stock gives us up to date values. Better possibilities to sell goods before it hits the stock. We have been using the system for 2 months and everyday we find new paths we haven't seen before be get started. The support is fast and open for adjustment if needed. We can't wait to integrate with B2B and B2C to optimize to next level. We can highly recommend Cin7 and Xero.
Thank you for your four star rating.
If you have any feedback on how we could get to 5 stars we would always like to know as we are always trying to improve for our customers.
Great feedback and thank you for being loyal customers.
Due to the issue with not having unique codes, changes to the client's live data was made without anyone from Cin7 alerting the client or our office of the changes. The client was left with an unworkable system for a few days until they could be brought up to speed with the changes made to the product codes and inventory. This left them with no way to service their own customers and left us feeling helpless.
As of today, we are still struggling to understand the accounting for the adjustments made by Cin7 support for inventory and costs that affect the financials. We have asked for help in understanding where the adjustments are coming from but have had no success. Each month as we work with the client to close the financials for the month, we struggle with what to tell them regarding cost of goods adjustments made in Xero that we can't explain. As we are near the end of yet another month and are beginning to work on closing the books, I can see that another adjustment was made which results in a deficit balance in inventory and overstated amount in costs. Since there are no details for the adjustments, we can't even back into what the reversal should be. When we contact support or the Cin7 accounting department, we are usually waiting on a response due to the time zone differences and the answers are usually vague.
If anyone has best business practices suggestions for us as we work on smoothing out this transition we would appreciate it.
Thank you for taking the time to let us know why Cin7 is not meeting your client’s expectations. We are always disappointed when we receive a bad product review.
Our team has investigated this situation and it appears the issue lies in the way your client’s products have been setup. By default, Cin7 allows customers to customise the original product setup. On this occasion, the change of the setup appears to be the root cause.
Some customers decide to change the product coding if it’s not suitable for their needs, in which case, it’s best to completely re-do the product setup, rather than trying to change the existing ones. This can apply to different units of measure, or other variations to the products. The changes made to your client’s system were made after the discussion with your client.
In respect to the adjustment query, if a sale is made and the product is “dispatched”, but the product isn’t available or the product is in another “branch/location” (and the stock transfer was not made), then Cin7 automatically adjusts your stock. It does this by creating an “auto-adjustment”. To avoid this, it’s best to leave the sale order “open”, complete the purchase order, or transfer the stock and then “dispatch” the goods.
If the goods are physically unavailable - the sales orders need to stay 'open' until the goods are dispatched (as per change of goods ownership rule).
All other adjustments will be created by the users themselves and the adjustment value adds to the stock value/quantities, or reduces it. The initial stocktake adjustment will always add the stock value.
We also note that time zone appears to be an issue for you and/or your client. We encourage you to book a chat with us, for a time that suits and we will cater for this.
Further to this, we’d like to offer your client an hour of our consultant’s time free, to help with any training requirements your client might need.
If you’d like to discuss this matter further, please feel free to contact me directly on the details below.
Chief Customer Experience Officer
Phone: +64 21 825 537
Level 12, City Road, Auckland, New Zealand
I think it would be worthwhile if a rep was sent out at the beginning of start up to run the company through CIN7 as the online manual is not as detailed as we needed. We also needed to customise alot of areas and this would have saved alot of back and forth.
Now we have this worked out it is a great, visual inventory program.
Thanks for the feedback and the great rating.
It’s good to hear you had the level of support you needed to get up and running.
We are actively making improvements to our online manual and documentation. As we grow, the more information is being made available online and through our help site.
Once again, thanks for the positive review Dominique.
Cin7 has easy intergration with Xero, Shipstation and Magento which is a big plus and one of the main reasons we picked Cin7. Having a B2B built in was one of the main selling point for us, having said that we haven't started using B2B yet.
On-boarding support has been good and the team has been very accommodating. They are willing to change and add features as we request them.
Some of our major cons that may be helpful for another fashion business looking at Cin7 and Xero. I hope these can be fixed in the future
- Cin7 doesn’t pass Sizes breaks invoiced to Xero so we can't invoice from Xero, I hope this can be fixed
- Sales orders are 1 full sales order, 1 invoice. You can't bill just 1 line on the Sales Order, you need to back order every item not shipped
- Cin7 doesn't pass the payment term i.e. NET 30 to zero. It passes the due date based on the payment terms
- You can't bulk update pricing on sales orders or bulk refresh pricing on you sales
- You can't cancel a item on a sales order and report on it later, you just delete and it's gone
- Pick tickets print out everything on the order, not just available product
- Pick n Pack works ok on a computer but very very slow on a tablet
the customer support team very excellent
and you will found answer for everything you ask about
And they will do it for you if you can't
Thank you for the four star ratings. Glad to hear that you found the support staff were helpful during setting up. We value you as a customer and look forward to your continued support.
Initially we did have some teething issues syncing with Xero; however 2 months in... we are now getting on top of this. We are especially impressed with the report personalisation that Cin7 has given us.
Glad to hear that you're impressed with the report personalisation that Cin7 provides. Thank you for the four star rating and we look forward to your continued support.
Two days ago I got an email from CIN7 to say they are changing prices and the above licence now costs $349 per month, a 55% price increase. I have no words! If its CIN7 strategy to drop off the little guys, I guess that's fine, but then why have a licence for 1 user or 5 users?
There are two issues with this price increase. The first is that the amount easily justifies moving to another product, but more concerning is that it is just plain unethical to do this to existing clients. This also begs the question - are they in financial trouble? What is going on that they have to justify such an increase almost overnight across the board?
My recommendation to my client is to choose a new product and I can no longer recommend CIN7 to an SME.
Edit - CIN7 just called from New Zealand to apologise for the way they implemented the price increase. They said they are a new company and have not increased prices before, need to realign etc which is all fine. The only thing they did really badly was the implementation thereof. As we only use a small part of their system, it has now probably become too expensive so we may need to migrate to a cheaper option. I am changing my rating from a 1 star to a 4 star as the product is a good product, but I am no longer convinced of its value for money
We have been with CIN7 since April of last year and although it is reasonably good software it is not without its' bugs and issues - and do not bother asking them anything that is remotely accounting related! (also my advise is to NEVER EVER let it makes any adjustments in XERO - BAD idea!)
But at $225 a month it was doing a reasonable job. It's new pricing structure is unbelievable - their notification email mentioned, David Jones, Nordstrom, Amazon, JOOR, DHL and Mainfreight - so perhaps those are the sort of businesses they are targeting cause they sure aren't interested in the SME's in New Zealand
I have already started looking at alternatives and would definitely NOT recommend CIN7 due entirely to their questionable ethics and their appalling attitude towards their customers
13/05 Since my initial review I have had a chance to speak with one of the CIN7 sales team who has provided me with some comfort in relation to the companies ethical standing. I have also been offered some help with outstanding technical difficulties which might go a long way towards being able to utilise the programme to greater effect. If we were getting fuller utilisation of the programme overall I might feel that even with the price rises I might be getting value for money as it is an easy to use and effective programme with a wide scope and a lot of potential.
Once I have seen some result from the technical support I might even increase my star rating
The support team is great. Craig was the gentleman we worked with during implementation and he was fantastic. I will say though - it is HARD to get a hold of support. You can make appointments and those are generally followed through in a timely manner, but trying to get a hold of a live person at 1pm EST is near impossible in my experience. This aspect very much needs improvement IMHO. Tickets generally get answered within 24-48 hours.
Overall - the system works well. We have used it live for 1 full month and so far we have not run into any major issues. Once you understand how it interacts with Xero, it does make life easier.
I notice above people are complaining about the new price points. I was signed up at $225.00 / 5-users and I believe this is a fair price. Not sure if our pricing has gone up - if it has, I will not be impressed.
Last thing - they should figure out how to offer people a free 30 day open demo instead of using the pre-set demo on the site. This was a major decision for us and we decided to just pay for a month of the product to do testing. It would have been nice to have a proper demo to make our decision but I do understand many accounts need customization's done - see note above.
I will update as time goes on. 4/5 stars for now.
“We have recently started using Cin7 and can see a lot of benefits for our business. We are already making good use of the Production Jobs and Smart Buyer modules and can see the benefits of Head Office billing. It is also very easy to email direct to our customers, quotes and invoices through the Sales module. “
Thank you for passing on the great feedback from your clients. It's great to hear the experience went well. We appreciate the 4 star rating and look forward to your continued support.
We now have most functions running ok but are continuing to place many tickets for minor changes to improve performance.
However we are really strugglng with the B2B, the number of tickets and developer time required to get just the basic functions operating is very frustrating. We are wondering if there are any other users that have the b2b working well, as from our experience so far it would seem like the b2b just does not work in its current state.
My rating of 1 is total related to the b2b system
Specific feedback for the flooring industry ::: the software works better for wholesalers than it does for retailers. For example, if you import and sell your own products, the inventory management it superb. However if you are a retailer, it becomes a bit trickier. You cannot quickly add products to the product database. Therefore, to sell a supplier's products if you do not have them in the database, it is very difficult to add them on the spot.
I withhold the last star for this reason - if cin7 can come up with a way to quickly and easily add products during a sale or purchase order, I will change my review to 5 stars.
Thank you for the great feedback and it's great to hear your experience with Cin7 is going good. Thank you both for the feedback we will make sure to pass it on as we're always looking to improve for our customers. We appreciate the 4 star ratings and look forward to your continued support.
Update to our Credit Limit issue: A big thank you to Deepak at Cin7 who has added some fields (CL/Account Bal) to sales orders to allow us to see where a customer is at each order.
We’ve passed your request to our development and team and we’re looking into whether we can create a custom report for you. We hope once your issue is resolved, you will reconsider the 1-star rating. We will be in touch shortly.