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CustomerSure

Started by Xero API -   in Add-on Reviews |CRM

4.8 out of 5 stars
 
Based on 4 user ratings
If you are a user of Xero and CustomerSure, tell us how you are getting on and your experience so far. Any tips?

About CustomerSure


Customer feedback simplified. CustomerSure automatically checks for satisfaction when you send out invoices from Xero, check out CustomerSure.

Tip

Remember if you have questions or need assistance with CustomerSure, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, contact CustomerSure or this page for information on connecting CustomerSure to Xero.

4 Customer Reviews
We've been using CustomerSure for quite a few months now and have been delighted. The link to Xero means you can just set it up to survey your customers every time you send an invoice - effortless. We've had really good reviews from customers which have nearly always been made public. We've only had one not-so-good review which was kept private by the client and allowed us to get straight in touch and resolve the issue. Highly recommended.
 

Jonathan Ford  

Been using CustomerSure for the last 6 months, have found it an excellent way to gather feedback about our services and how well that service has being delivered.With a number of casual employees who provide our service, it gives us quality feedback from the customer, and is even used as an evaluation as to how well our employees are doing. Simple to implement, and the link to Xero also reminds customers their accounts are due if they have forgotten.
 

Alan Morrison  

Valued accountancy introduced customer sure into our business last year and the results have been fantastic

I honestly believe it had made us closer to our clients as they automatically get a email survey three days after we have raised a invoice through xero without me having to do anything, this has led to us receiving regular feedback rather then waiting till we send a full client survey out once a year

The software makes the process so easy but more important it lets us know what we are doing right or wrong straight away so this reduces the risk of us losing a client

We ask to testimonials and referrals and customer sure helps us to get both for that part alone the software has paid for itself many times over

We publish all of our feedback regardless of what it is on our website and this helps potential clients know what others think of it, a great feature

I truly believe that xero was the best bit of software I invested in last year and customer sure is the best and most important for this year

Keep up the great work
 

Stephen Paul  

Like the others - in my view the combination of Customer Sure & Xero is excellent. Our magento store orders automatically find their way into Xero, and from there customer details populate Customer Sure. 3 days after the order is received customer sure sends out an automatic email requesting feedback.

The system is robust, simple and very effective - we have never received so much feedback & yes it is helping us to focus on improving our customer experience.

Cheers, Rob
 

Robert McCandless