About DEAR Inventory
Enables you and your team to manage all products, customers, suppliers, contacts, purchases and sales in one easy-to-use system, check out DEAR Inventory.
Remember if you have questions or need assistance with DEAR Inventory, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the DEAR Inventory support centre
The support team and supporting reference material were also great to deal with.
I am looking for a someone in the US who is Xero Certified/CPA and a Dear Expert we have bought the Dear software but like others in this discussion our integration has not been seamless and mainly the flow from Dear to Xero needs to be worked on. Please email me at firstname.lastname@example.org.
This is a great product for anyone who requires complex inventory management - and a must have for a distributor.
The connection between Xero and Dear is seemless, and has saved our clients so much time, and provides very accurate data - without the need for data manipulation.
Would highly recommend this product for any user of inventory
However if you expect to have the sales experience you get from most other software vendors you will be disappointed. You will not get lots of sales brochures, the ability to talk to sales people or otherwise engage with the sales side of the company. You can schedule a demo, but don't expect any follow up. Initially this made me think the company may not be for real, but i took a leap of faith and was glad I did. In retrospect it is nice not to be oversold and chased by sales people !
The product is great and works really well with Xero, Magento and Amazon - a great way to manage stock and the sales process and tie various platforms together.
The icing on the cake as everyone says is the support - the team are really helpful and very responsive
If any one in the UK wants to discuss this product I would be happy to spend a few minutes - this is a great product
Schedule a call, they skype in and share your screen, go through whatever you need nothing too much trouble, the help videos are brilliant but the email support I can't get my head around. Its been 9 & 10 pm at night UK time and I am emailing questions in and they are FULLY answered in literally 4 or 5 mins Not some half baked canned response but proper answers based on your question
First Class !
The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions. Andrew has been great helping us get set up. I would definitely recommend.
It is easy to use for clients, provides excellent reporting and the support is first class.
It is also easy to set up which is a bonus.
I cannot recommend Dear highly enough and will be pushing to add more clients onto the system going forward.
The support all via email is excellent - can't say enough about how good they are.
There are a few very minor things that would make it easier to use but value for money one couldn't get anything better
We sell ice cream and chocolate by the oz, and also make ice cream cakes and other related products. The system allows us to calculate our COGS and keep track of our stock at multiple locations easily, which is just what we need.
Technical support from Dear has been amazing, but we haven't really needed it much as the system works very well with Xero and Shopify. We have about 1500 SKUs in multiple locations to track, and are so happy that we can now focus on our business rather than the back end processes.
I have to reporty that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. Wth the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.
Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a coment!!
Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!
Thank you for the feedback. I have checked support and can see that there are two open tickets awaiting your response regarding Bigcommerce, a representative also reached out and asked you to provide some specific details, and we have now requested this information on 6 separate occasions. Please provide requested info in order for us to assist you further.
Xero integration works as expected, you created a USD invoice in DEAR and this was synced to Xero in the same currency and conversion rate, you may require some further training on both Xero and DEAR as these are basic fundamentals.
Xero integration is described in great detail in our integrational video (there is a specific section covering inventory in Xero and how to go about switching it off) and this is also displayed in the message you receive before integrating to Xero.
You also mention the fact that you are not able to speak to anyone and I am able to see extensive notes of a booking you requested and received on 23rd August. You can always escalate a ticket or book an appointment to speak to someone as you have done in the past.
From what I can see you also receive fairly speedy responses from support on any issues raised, the only tickets which are not closed are pending your response.
We are sure these issues can be easily fixed as long as you provide the relevant info we have requested.
The setup with Dear & Xero was a nightmare - no mention anywhere that all our inventory would need to be untracked in Xero before it would work properly with Dear, for example. So we had to manually change 3,500 products.
I'll keep going right now as we have so much time invested in it, but I'd think very carefully about using Dear with a shopping cart and with Xero.
Not being able to talk to someone is also really frustrating, and their help/support notes are basic to say the least. They do get back by email within a reasonable time (less than a day, usually), but overall this has been a frustrating experience that we still aren't on top of.
Thank you for the review and glad you are finding the system easy to use. For businesses with simpler requirements or higher volumes we provide the ability to automate certain steps of the sale process, for example you can skip Pick, Pack and Ship steps in settings to allow you to complete orders faster. If you have any questions re this feature or would like to speak to a representative please reach out to email@example.com.
The documentation isn't as well written as Xeros but support tickets are quickly responded to when I've had issues.
For any application related queries please contact our support team @ firstname.lastname@example.org they will be able to provide you with an answer.
When invoicing customers - does back order stock show on the invoice?
DEAR does exactly that, with attentive and responsive support, and solid synching into Xero. Exactly what we needed, and highly recommended.
Anzic Records, LLC
Definitely give it a go.
P.S. The support so far has been the best i've experienced. Getting email responses to questions in under 20 minutes. Love it.
Thanks heaps for sharing your experience with us! We are glad you are enjoying it.
So far the responsiveness of DEAR has been stellar. Our previous system would take so long to bring up the Inventory List or perform a search. We are totally content with our choice to go with DEAR!
Thank you for your feedback. The query you have raised relates to changing/disconnecting an existing Xero account from your DEAR subscription. As changing Xero companies is not recommended, your request needs to be reviewed and then implemented by a senior support representative. In this instance the Xero account was disconnected and a response was provided in under 8 hours. We apologise for any inconvenience caused by the delay.
Generally we have a 24 hour response time however in most cases responses are provided much quicker, especially to simple queries not requiring a review from higher levels of support.
Thank you for your feedback, glad to hear you are enjoying using DEAR. Please feel free to contact us if you need any help with anything.
If email support is the quickest as referred to above by DEAR team 18 Sep 15- I would not like to experience the slowest!
Thanks for the feedback. We did have a small issue with our data center provider which we managed to resolve quiet quickly. Apologies for any inconvenience caused, this affected only a small number of clients and our provider has assured this will not happen again.
In regards to phone support & live chat we will look at bringing out a phone support package at the beginning of 2016 which will be an additional cost to the base subscription.
However our email support email@example.com will always be free to our users and is the quickest and most efficient way to get an answer you are looking for in a timely manner.
16/9/2015 The problem yesterday solved in 60mins, and Dear system reply quite fast this time. I hope they will learn from this and problems will not happen again. Overall it is a good system, but i would like a online chatroom or phone number so that i can reach some real person if there is any issue.
Thank you for the review and glad to hear you are enjoying our product & support.
Sorry to hear you are unhappy with DEAR please see responses to your concerns below:
1) DEAR provides an extremely robust dual integration with Xero allowing you to create bills, invoices, payments, customers, suppliers and products in both DEAR and Xero. We are still working on dual credit note integration and currently credit notes can only be created in DEAR and sent to Xero. All users are made aware of this during the trial. We have provided you with a solution to account for credits in DEAR that are applied in Xero but you have advised that your bookkeeper is not willing to learn how to use DEAR so unfortunately it is beyond our ability to assist you any further.
2) DEAR has 16 sale reports, all of which are highly customisable and help you achieve an unlimited number of variations and layouts. You created a topic on 19/08/2015 requesting for sub totals to show in the exported excel sale report. We rolled out this feature specifically due to your urgent request in our release dated 23/08/2015, the enhancement is available with the following export options (without totals) & (with totals), we think that a 5 business day turn around for development is quite good.
3) Comments fields are not available through the Xero API therefore this is not a DEAR limitation and we have discussed this with you numerous times.
4) Regarding support, to date you have received on boarding help, over 3 hours of free phone support, template customisation and report customisation which are outside of your current “Base” plan and were provided as a courtesy. We have also responded to over 25 separate tickets and emails.
A representative from DEAR spoke to you approximately 2 weeks ago and you advised that everything was going well apart from the subtotals in reports (which we delivered 5 days later) and you did not mention any other “small” issues which make DEAR hard to use.
Lastly we are very selective of clients who join DEAR and we never advise users to sign up if we believe DEAR is not going to be a good fit for their business. This is the reason we offer courtesy 1 on 1 pre-sale consultations and a 2 week free trial to allow potential clients to get an understanding of what the application offers.
Dear looks good on the surface but has a lot of smaller issues that seriously affect its usefullness.
1) A credit applied in Xero will not be sent to DEAR. Full invoice payments will but a part payment will not.
2) Sales reports are limited.
If you are looking to report on items sold sub totals are shown when exported to PDF but not to Excel. Which makes no sense as Excel is where you want the most data not the least.
3) Comments made in the comments field in DEAR are no sent to Xero.
4) Customer service are quite quick to respond but only with lines such as,
"That's correct if part of the payment was paid via applying a credit in xero this amount will not be brought over into DEAR."
There are lots of smaller issues like this that make it really hard to use. Ensure you can do EVERYTHING you want before signing up.
Further to my last comment. DEAR did fix the issue with the subtotals quite quickly.
It was fixed within a week or so. So that was excellent.
However I am now left paying a consultant $120 an hour to come get the system working properly for me as my emails to support are no longer being answered. I understand that DEAR are upset about my comments on this forum. However not answering my emails and forcing me to pay hundreds of dollars to get the system working is not very helpful.
I highly recommend it.
It is also great that anyone can schedule a demo and talk to a representative to check if DEAR meets his requirement. I also like that they listen to the users suggestions (there is a forum where all users can post their ideas) and the most popular requests do get implemented. And if an improvement is easy to implement you can even get the update right away which is amazing.There are many things to love about DEAR and it's hard to think of any equal alternative.
We use Dear combined with Shopify POS and Web, and have found that it's a natural extension for these apps and Xero. If you are running a retail store and have been searching for an inventory system, I highly recommend Dear.
What really makes me excited is that we have built a custom web application to handle “unique” processes such as credit card payments, commissions, and advance reports. Dear Inventory does its core mission very well and we can build around it using their API.
Our client has been using DEAR inventory for over a month and the feedback is they are very happy with the solution, so much so, that we have hardly received any support calls which is true indication of a quality solution. As a result, we have implemented this solution for our own Shopify store and are loving the change. We are also Shopify experts and approved Shopify POS hardware resellers with a focus on inventory integration for the retail industry.
Overall an outstanding solution!!
Things we like:
- well thought out app that allows for complex workflows that real businesses need (e.g. drop ship, assembly of products, returns etc)
- very customisable templates for invoices etc (although a bit fiddly with Word mail merge)
- excellent pricing structure - you get all the features and just pay based on the number of users.
- good customisable reporting module
- support has been reliable and helpful (although a little slower as of late - hopefully this is just a blip!)
- good documentation and training videos
There are many more features that I could praise as Dear feels like a relatively mature product with many edge cases considered.
I've taken off one start for performance. The app runs quite slowly. They're using AWS and some improvements need to be made especially for staff trying to process orders in a telephone sales environment - sitting watching a spinner for 5 seconds after many interactions is not acceptable. Support has promised big performance improvements in the next few weeks. I'll come back and give 5 stars if they manage to do that. Finger's crossed!
For those businesses wanting a web based fully functional stock management solution that integrates with Xero as well as integrating with Shopify & Magento - its a good fit and an easy choice.
Based on my experience, its a clear market leader for most SMEs with its batch tracking, expiry date function and intuitive order management.
Its what it should be. Great product, reliable performance, and accessible support when needed.
The functionality of Dear for the price is outstanding, including the ability for assembly & disassembly and template editing.
I have no hesitation in recommending this product to my other clients.
Support team is top notch - swift, knowledgeable and practical responses which show their understanding of the product and best practice stock movement processing.
As an accounting practice and cloud integrator, we have no hesitation recommending DEAR for inventory management and accounting sync for our B2C/B2B clients.
Definitely have my backing and recommendations. A+++
This is a major deficiency from an audit trail perspective.
It's still early days and will not go live for a couple of weeks. so far so good !
After investigating several inventory management systems for a client who was integrating to Xero, I managed to find a shining light by the name of DEAR Inventory...
DEAR has all of the bells and whistles and ticks all of the boxes in my opinion. It is a program that has the capabilities of managing all aspects of stock control from the small backyard business who simply buys and sells basic goods, through to the much larger scale companies who assemble and/or disassemble product at multiple locations.
DEAR Inventory is a well rounded system and the customer support is second to none.
Definitely an inventory management system I would highly recommend to prospective businesses.
Thank you DEAR! We can now trust our inventory records, buy and sell prices and margins.
We just now need to choose a CRM system that suits Xero-DEAR and welcome any suggestions from users in the same position.
Data was converted from MYOB into DEAR templates and the process was fairly straight forward with a little help from support.
Sales made in both Shopify store and via POS are automatically entered into DEAR as pending orders and can then be either consolidated or shown as individual sale orders. Pick, pack and ship steps of the fulfilment process can be auto completed, essentially helping to automate some of the backend processes.
Our experience with DEAR has been very good and we are yet to use all of its capabilities.
Would definitely recommend this app to others.
For that reasons, we had numerous phone calls and emails to all of them
Dear Inventory consistent with excellent customer service
I can assure you that one of the others took 4 business days to answer.
For numerous times, we tried the speed at inventory apps at different time
Dear Inventory consistent with no downtime in 1 week (early August 2014)
Dear Inventory has more tick list capability compare to others
For first time users
Dear Inventory is the only software that has the mind of our business operations
For those reasons, I choose Dear Inventory compare to others
Garry Dukes - Project Manager
DI's response time for queries was very good, and they were quite helpful in assisting us along the learning curve.
As with a number of Xero Add-ons, the rate of application development means that online /embedded help or tutorials lags behind. However we see that as a function of the rate of development in this field in general.
Any issues we have had with the system have come back to our understanding of how DI is intended to work, rather than any bugs or limitations.
Our applications to date have been built around Xero integration and that has worked well. We would like to see three way integration, namely with Receipt Bank, and we understand that this is in the wind.
The support is excellcent and very quick. I was able to start using it right away and my team members in Ghana can also use it as they are familiar with Xero.
Furthermore, the DEAR representatives that we've spoken with have been extremely helpful and flexible. They are always willing to help us solve problems and figure out ways their system can accommodate our transactions. For example, all of the containers that we buy and sell have associated release numbers, and DEAR was able to make these release numbers searchable in the system for us. We also have more equipment locations than most companies, and DEAR was willing to compromise with us on a deal to give us access to hundreds of locations. Additionally, with this new system, my company will be able to easily track all our equipment, locate those containers that have been bought but not sold around the world, customize all documents for our purposes, and easily email invoices with a click of a button. DEAR has been amazingly accommodating, and we are confident in this system's ability to manage our transactions and inventory around the world.
We tried enough ERP / MRP / ACCT business software to fill a barge, including:
Quickbooks, NetSuite, YICRMB, MS Acct. Pro, OpenERP (awful), FIshbowl, SOS, Megaventory, Finale, Unleashed, Eagle, Epicor, Infor Syteline, Lettuce, FIO, Salesorder.com, Openbravo, Ecount, MISYS, Abel, TruERP, Expandable, xTuple, Nola Pro, Monley, FrontAccounting, SMBLedger, OfficeBooks, DBA, Blackline, BlueLink, Paassport, ERP5, Plex and more.
Some of these were pretty impressive, including Unleashed, SOS, Megaventory and Finale.
After this run, I could easily be convinced that most developers start with the mission: "What important features can we screw up or leave out?" Each of these packages had us hamstrung in more than one way, even if you could get past the UI. Some were very powerful, but the prices were usually proportionally horrific, and just as bad, they wanted to saddle us with consultants, support fees, specialists and other various mendiants. The "Open" and Wall Street software bunch and their consultants usually want to latch onto you and your business capital like a remora. Who really wants to manage and live with a system that can only be implemented by specialists?
Dear takes honors as the one that could handle our processes most gracefully. It's a terrific interface and is logical, compact, decently fast, flexible, platform independent, affordable, unusually good customer service, easy data uploading, etc.
Highlight features include: kitting (real kitting, meaning: automatic at shipment time - not a transmogrified work order), BOM, manufacturing, robust quote > sales > invoice flow, great supplier & purchase flow, ability to import orders (though not yet through an API), great search features, easy user/role management, nice dashboard & reports, great integrations, etc.
Lastly, we had our rather complex data uploaded and the system essentially running with the basics over a weekend + day (say, 40 manhours), with no specialists hanging off of us.
If this review can save just one other exec like me from going through the Hades and hundreds of hours & $$ of researching ERP software, then it might be worth it. Best of luck to my fellow entrepreneurs and your companies, out there.
Dear is also very user friendly. The customer service is superb. They are very accomodating and very helpful especially through set up stage. There are still a few issues that need to be addressed but overall we are very happy with this inventory system.
We transitioned from QB Enterprise to Xero & DI. The product that we sell manufactured in FDA traceable lots, and has an expiration dates. The startup of the system takes some time, especially with lot tracking enabled. The previous methods our team used for tracking inventory was pretty loose (not in a good way). Fully implementing the DI system took about 30 hours upfront, but is now paying off with better control of stock.
The system does have an issue with maintaining a connection with Xero, for whatever reason. I have to login in about one or twice a week to re-establish the authorized connection between the two systems. There is no real indication of what, if anything, is triggering this issue.
Other issues that could be addressed:
1. Cost per unit of more than two decimal points - this may be a limitation from Xero, but we have products that may be sold in fractions of a cent.
2. Automatic conversation of units of measure - I think this is on the development radar, but I am uncertain. An example would be taking one box of candy bars, and dividing cost & quantity to sell individual candy bars.
3. Handling zero cost inventory - can't do it on an ongoing basis.
4. A bit spendy if limited number of users, less so if you have lots of users and/or locations.
4/30/2014 Update - the team has updated some code that seems to have greatly reduced/eliminated the issue with losing connection to Xero. Thank you for taking care of that annoyance.
Mike Pinkus, CPA, CA
ConnectCPA, Chartered Accountants
As a food distribution company being able to set expiration dates is priceless. Purchasing is simplified by a Reorder list on the home dashboard. We sleep better at night now because we know exactly where we stand with our perishable inventory and our other assets.
Any insight would be appreciated.
As a clothing, footwear and accessory wholesaler/distributor, our main requirement is the ability to create multiple variations of the same SKU, a solution that few inventory management systems offer. We had been looking for a cloud based, SAAS (software as a service, pay monthly) system that offered this ability and integrated with Xero for the past four years however found nothing cost effective on the market. Dear's Product Family section allows you to do this quickly and their system doesn't fall over at 50,000 sku's like so many others.
I cannot recommend this system enough, especially to others in the clothing or footwear industry, who have the same requirements as ourselves. Great job Dear!
Not sure how else to reply to your question other than editing my review... Yes, Dear has multiple suppliers per single SKU, with individual purchase prices so it sounds like this system would suit your distributors requirements.
DEAR's Customer SERVICE is Awesome !!
support team help me setup everything from the beginning, answer all my questions ! fixed up all my issues.
Thank you DEAR inventory Support Team
I am quite happy to have tried Dear. The simplicity, speed, and cost made it easy the and obvious choice. Other solutions charged too much money for very little value. I think you have found the right balance between features and price.
Keep up the good work!
Just moved from Unleashed and took a day to move everything over and could not be happier.
Keep up the good work!
DEAR's most important features to us are multi-currency, Multi-user access, volume of information that can be added to each product and the ability to manipulate invoices to show the information that we require. Coming from MYOB, its taking a bit of time to get used to the new flow, but I am enjoying what the system can give us.
Support has been absolutely amazing, super quick to reply and even making changes to the system to make it more suitable for us!
Therefore also the inventory value in xero is different to unleashed value. DEAR solves that very nicely by recording the initial receipt at COG zero value and it is only finalised when you decide all costs are in and correct and then updates all previous sales invoices with the new cog so your GP is correct.
FWIW, we are located in the US and working in DEAR is very snappy.