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DEAR Inventory

Started by Xero API -   in App Reviews |Inventory

4.7 out of 5 stars
 
Based on 77 user ratings
If you are a user of Xero and DEAR Inventory, tell us how you are getting on and your experience so far. Any tips?

About DEAR Inventory


Enables you and your team to manage all products, customers, suppliers, contacts, purchases and sales in one easy-to-use system, check out DEAR Inventory.

Tip

Remember if you have questions or need assistance with DEAR Inventory, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the DEAR Inventory support centre

This is a great product. Software works logically and a lot faster than other add on's we used such as Unleashed which we found very slow. It addresses some of the weaknesses that unleashed has such as a logical process that tracks a shipment in each step of it's process. We have found the software support to be excellent and any adjustments that were required to improve the software have been made after an in depth discussion.
 

Tim Bloy  

I've had great experience with DEAR's support. They are moving ahead at a great pace, and adding a lot of features that benefit my food manufacturing business: batch/lot tracking, ingredients aging, product expiration. We are just getting up to 100% speed in DEAR, and I'm very happy with it.

FWIW, we are located in the US and working in DEAR is very snappy.
 

Ross Williams  

Tim and Ross -- are either of you using DEAR's support for serial # tracking? I run a cellphone trade-in company, and we need to track each item uniquely. Right now DEAR is the only inventory Add-On for Xero that supports this. I'd love to hear your feedback.

Thanks,
Brennan
 

Brennan Zelener  

Definitely an improvement on Unleashed as unleashed has to record and lock in the cost of goods on receipt and even though you may pay a different amount for those goods with forex etc , the value cannot be changed so actual cog figure is incorrect and therefore so is the GP .
Therefore also the inventory value in xero is different to unleashed value. DEAR solves that very nicely by recording the initial receipt at COG zero value and it is only finalised when you decide all costs are in and correct and then updates all previous sales invoices with the new cog so your GP is correct.
 

Tina Thorowgood  

Dear Inventory is new to us but was chosen because it could offer us more than any of the other inventory programs and is proving fantastic. Customer support is wonderful and each email we send is answered immediately making the change over in our programing systems fast and easy. Thanks Dear Inventory
 

Louise Pagnozzi  

DEAR Inventory was chosen by us for its ability to produce invoices with information that we required that Xero could not supply. We do not actually require the inventory management as we do not stock our product.

DEAR's most important features to us are multi-currency, Multi-user access, volume of information that can be added to each product and the ability to manipulate invoices to show the information that we require. Coming from MYOB, its taking a bit of time to get used to the new flow, but I am enjoying what the system can give us.

Support has been absolutely amazing, super quick to reply and even making changes to the system to make it more suitable for us!
 

Daisy Wu  

Wow - amazing solution - amazing support - fast - what more can I say.
Just moved from Unleashed and took a day to move everything over and could not be happier.

Keep up the good work!
 

Matthew Smith  

After reviewing multiple solutions DEAR was the easy winner. Their system is easy to use, fast and integrates well with Magento/Xero. What really sets DEAR apart is their customer service. We ran into a few issues (our fault) and their team worked with us until everything was resolved. Props to everyone at DEAR!
 

Bryan O'Malley  

I was looking for an inventory management solution that integrated with Xero. I tried every solution available and found them all frustrating for various reasons.

I am quite happy to have tried Dear. The simplicity, speed, and cost made it easy the and obvious choice. Other solutions charged too much money for very little value. I think you have found the right balance between features and price.

Keep up the good work!

Thanks
 

Timothy Christensen  

Easy and user Friendly !! very well designed inventory system , + Easy and Excellent integration with XERO without problems, tried few similar other softwares , this is the best out of all !!

DEAR's Customer SERVICE is Awesome !!
support team help me setup everything from the beginning, answer all my questions ! fixed up all my issues.

Thank you DEAR inventory Support Team
 

matthew tsai  

Dear inventory is a fantastic system that is ahead of many in its field, as other users have mentioned their support team are sensational!

As a clothing, footwear and accessory wholesaler/distributor, our main requirement is the ability to create multiple variations of the same SKU, a solution that few inventory management systems offer. We had been looking for a cloud based, SAAS (software as a service, pay monthly) system that offered this ability and integrated with Xero for the past four years however found nothing cost effective on the market. Dear's Product Family section allows you to do this quickly and their system doesn't fall over at 50,000 sku's like so many others.

I cannot recommend this system enough, especially to others in the clothing or footwear industry, who have the same requirements as ourselves. Great job Dear!

Hi Lior

Not sure how else to reply to your question other than editing my review... Yes, Dear has multiple suppliers per single SKU, with individual purchase prices so it sounds like this system would suit your distributors requirements.
 

Arnon Levy  

Hi Arnon - when you mean multiple variations of SKU's, is it possible to have the same product and product code but with different costs? I'm looking for a solution for a distributor who buys the same product but pays 2 different prices depending on who it is purchased from.
Any insight would be appreciated.

Lior
 

Lior Zehtser  

I am still learning the DEAR inventory system and have sort the help of the Support Team, who are great. During my frustrating times, they are really helpful with quick responses and have made changes that have helped me. The product integrates well Xero.
 

Amanda Fitzpatrick  

DEAR is an excellent program. It offers sophisticated inventory management in a user friendly package. Our transition was simple and it SEAMLESSLY integrates with Xero. Support is speedy and helpful, often they will make a quick minor change in the program to assist you.

As a food distribution company being able to set expiration dates is priceless. Purchasing is simplified by a Reorder list on the home dashboard. We sleep better at night now because we know exactly where we stand with our perishable inventory and our other assets.
 

Rare Edibles  

We recently switched from Unleashed to DEAR Invetory as it has the ability for multiple COGS. We have found the software excellent and the customer service is one of the best, awesome product and service. Would highly recommend
 

IT Power Accounts  

Dear Inventory is a great cloud solution for inventory management. It's ease of use is what sets it apart from many of the other inventory platforms. In order to process inventory, Dear takes you through a series of tabs in sequential order so that no steps are missed. As an accountant, explaining inventory to someone with very little accounting background used to be a daunting task, however with Dear Inventory the entire process is simplified. At our firm ConnectCPA, we actually tested Dear Inventory for the first time as a result of reading through the reviews in the Xero Business Community thread. I am thankful that we did as it has been a great inventory solution for our clients and its intuitive user interface has allowed us to cut down our training time with clients considerably.

Mike Pinkus, CPA, CA
ConnectCPA, Chartered Accountants
 

Mike Pinkus  

Good product and absolutely amazing support! We did a detailed survey and trial of Tradegecko, Unleashed and Dear Inventory before designing our new Accounting/Inventory/Website. We eventually settled on Xero/Dear/Magento(CE) as the ideal setup. We went live last Monday after 4 months spent testing, transferring old accounting records, stock taking and copying across customer and product records. Inevitably there were teething problems and the Dear Support team have been tremendous: they helped with shaking out the last bugs from the Dear/Magento integration, they added new merge fields to enable us make our shipping labels compliant with Royal Mail (and updated their documentation immediately, which in my 30 years of experience in the industry is a first), they added a new feature to the Magento integration which now works like a charm... all in the space of 3 days this week. I've never come across support like it.
 

Nigel Titley  

Hi Nigel - what about Dear Inventory did you prefer over Tradegecko?
 

Emma Allison  

So far I generally like the platform. It does have several rough edges still - especially tying into Xero. Overall I would recommend.


We transitioned from QB Enterprise to Xero & DI. The product that we sell manufactured in FDA traceable lots, and has an expiration dates. The startup of the system takes some time, especially with lot tracking enabled. The previous methods our team used for tracking inventory was pretty loose (not in a good way). Fully implementing the DI system took about 30 hours upfront, but is now paying off with better control of stock.

The system does have an issue with maintaining a connection with Xero, for whatever reason. I have to login in about one or twice a week to re-establish the authorized connection between the two systems. There is no real indication of what, if anything, is triggering this issue.

Other issues that could be addressed:
1. Cost per unit of more than two decimal points - this may be a limitation from Xero, but we have products that may be sold in fractions of a cent.
2. Automatic conversation of units of measure - I think this is on the development radar, but I am uncertain. An example would be taking one box of candy bars, and dividing cost & quantity to sell individual candy bars.
3. Handling zero cost inventory - can't do it on an ongoing basis.
4. A bit spendy if limited number of users, less so if you have lots of users and/or locations.

4/30/2014 Update - the team has updated some code that seems to have greatly reduced/eliminated the issue with losing connection to Xero. Thank you for taking care of that annoyance.
 

Dean Wilson  

Good system with amazing customer service. We recently moved from MYOB to Xero and Dear. We use drop shipping and Dear is one of very few inventory systems that can handle drop shipping. We are a wholesaler of exercise equipment and only order stock when a sale is made. Our suppliers send our stock directly to our clients. Dear handles this really well.
Dear is also very user friendly. The customer service is superb. They are very accomodating and very helpful especially through set up stage. There are still a few issues that need to be addressed but overall we are very happy with this inventory system.
 

Silvana Mimiague Salkow  

I'll admit to skipping over Dear Inventory earlier because the name didn't exactly exude 'Business Class Software'. Our experience with it is totally otherwise.

We tried enough ERP / MRP / ACCT business software to fill a barge, including:
Quickbooks, NetSuite, YICRMB, MS Acct. Pro, OpenERP (awful), FIshbowl, SOS, Megaventory, Finale, Unleashed, Eagle, Epicor, Infor Syteline, Lettuce, FIO, Salesorder.com, Openbravo, Ecount, MISYS, Abel, TruERP, Expandable, xTuple, Nola Pro, Monley, FrontAccounting, SMBLedger, OfficeBooks, DBA, Blackline, BlueLink, Paassport, ERP5, Plex and more.

Some of these were pretty impressive, including Unleashed, SOS, Megaventory and Finale.

After this run, I could easily be convinced that most developers start with the mission: "What important features can we screw up or leave out?" Each of these packages had us hamstrung in more than one way, even if you could get past the UI. Some were very powerful, but the prices were usually proportionally horrific, and just as bad, they wanted to saddle us with consultants, support fees, specialists and other various mendiants. The "Open" and Wall Street software bunch and their consultants usually want to latch onto you and your business capital like a remora. Who really wants to manage and live with a system that can only be implemented by specialists?

Dear takes honors as the one that could handle our processes most gracefully. It's a terrific interface and is logical, compact, decently fast, flexible, platform independent, affordable, unusually good customer service, easy data uploading, etc.

Highlight features include: kitting (real kitting, meaning: automatic at shipment time - not a transmogrified work order), BOM, manufacturing, robust quote > sales > invoice flow, great supplier & purchase flow, ability to import orders (though not yet through an API), great search features, easy user/role management, nice dashboard & reports, great integrations, etc.

Lastly, we had our rather complex data uploaded and the system essentially running with the basics over a weekend + day (say, 40 manhours), with no specialists hanging off of us.

If this review can save just one other exec like me from going through the Hades and hundreds of hours & $$ of researching ERP software, then it might be worth it. Best of luck to my fellow entrepreneurs and your companies, out there.
 

Eric Forsberg  

DEAR is a fantastic program. I've owned a few of my own companies and have worked extensively with a number of different software programs, but I chose DEAR as the inventory management system for my new start-up intermodal container retail company. Before deciding on DEAR, I sifted through various similar programs to find an application that would work with my business. After 2 years of diligently searching for and testing different programs, DEAR was the chosen favorite. Not only does DEAR integrate with XERO ( a program that my main wholesaler uses to manage his inventory), but the system allows you to input serial numbers for all products and then tracks those serial numbers as they are bought from suppliers and sold to customers.

Furthermore, the DEAR representatives that we've spoken with have been extremely helpful and flexible. They are always willing to help us solve problems and figure out ways their system can accommodate our transactions. For example, all of the containers that we buy and sell have associated release numbers, and DEAR was able to make these release numbers searchable in the system for us. We also have more equipment locations than most companies, and DEAR was willing to compromise with us on a deal to give us access to hundreds of locations. Additionally, with this new system, my company will be able to easily track all our equipment, locate those containers that have been bought but not sold around the world, customize all documents for our purposes, and easily email invoices with a click of a button. DEAR has been amazingly accommodating, and we are confident in this system's ability to manage our transactions and inventory around the world.
 

EMILY SHINE  

Dear Inventory is excellent, I love the user interface and easy integration with Xero. The reason I like the user interface is that it is very similar in navigation and feel to Xero. Additionally Dear Inventory can operate multiple currencies and warehouse locations, which is a great help.

The support is excellcent and very quick. I was able to start using it right away and my team members in Ghana can also use it as they are familiar with Xero.
 

Caleb Morrow  

I have spent months researching many inventory systems that will work for our complex system. Dear inventory has managed to meet all our requirements! The simple integration from our shopify stores(multiple) right thru to xero is great. I really like that you are able to select which functions you need to be able to customize the system to work how we need it to. The support team is so friendly and helpful and super quick to respond to any queries. We have also found that development of features is also really quick when they say they are going to do it it is done. I would highly recommend this system to anyone needing a good inventory system with great support.
 

nikki clay  

Hi I am hoping someone can help me out. I have tried Dear but the big problem is that it imports all orders from magneto (even unpaid pending orders). We only want paid orders from magneto to be imported into Dear. How do other people handle this?
 

Charlie Meaburn  

@Charlie this page is only for the review of DEAR Inventory. To make sure you get the right answer to your question can you please start a new discussion on our Using Xero Add-ons section? Otherwise, I'm sure the DEAR Inventory team will be able to help you out - get in touch on their website. Thanks!
 

Brittany H (Community Manager)  

I use Dear Inventory in conjunction with Xero. Dear tracks our stock which uses both batch numbers and use by dates. I'm not that technical orientated and find that Dear support are very helpful no matter what problem arises. Great software package. Certainly works for me.
 

Debbie Reeve  

We have just finished implementing DI for the first of our clients. It took some time, as with any new software, to work our way through, but we are pleased with the results. We expect future set ups to be substantially quicker.
DI's response time for queries was very good, and they were quite helpful in assisting us along the learning curve.
As with a number of Xero Add-ons, the rate of application development means that online /embedded help or tutorials lags behind. However we see that as a function of the rate of development in this field in general.
Any issues we have had with the system have come back to our understanding of how DI is intended to work, rather than any bugs or limitations.
Our applications to date have been built around Xero integration and that has worked well. We would like to see three way integration, namely with Receipt Bank, and we understand that this is in the wind.
 

Steve Warwick  

Dear Inventory has been great to work with, linking well with Xero and including features and functions over and above what other programs offer. I was also impressed with the high level of customer service provided with queries answered in a prompt fashion.

Garry Dukes - Project Manager
Ocius Digital
 

Garry Dukes  

We used to be MYOB customer and we are selling tubeclamp fitting. In the last 2 weeks, we were trialing few inventory softwares: Dear Inventory, Unleashed, Trade Gecko, Quote Sell Stock and found that none of them is a perfect software with us.

For that reasons, we had numerous phone calls and emails to all of them
Dear Inventory consistent with excellent customer service
I can assure you that one of the others took 4 business days to answer.

For numerous times, we tried the speed at inventory apps at different time
Dear Inventory consistent with no downtime in 1 week (early August 2014)

For capabilities,
Dear Inventory has more tick list capability compare to others

For first time users
Dear Inventory is the only software that has the mind of our business operations

For those reasons, I choose Dear Inventory compare to others
 

Jim Suhartono  

We implemented DEAR for a client who was looking for an inventory management add-on which integrated with ecommerce and POS. For ecommerce and POS platform we used Shopify as this was a natural fit.
Data was converted from MYOB into DEAR templates and the process was fairly straight forward with a little help from support.
Sales made in both Shopify store and via POS are automatically entered into DEAR as pending orders and can then be either consolidated or shown as individual sale orders. Pick, pack and ship steps of the fulfilment process can be auto completed, essentially helping to automate some of the backend processes.
Our experience with DEAR has been very good and we are yet to use all of its capabilities.
Would definitely recommend this app to others.
 

Chris Riordan  

Just finished implementing DEAR as our inventory management system that seamlessly integrates with Shopify and Xero. Overall we're very pleased with how simple and streamlined DEAR is. Takes a little bit (about a week or so) to work through the setup process and get familiar with the system but the support is amazing and help whenever you have a question. DEAR is robust enough to handle our product that has 6 sub assemblies and over 35 parts involved with 8 different manufactures. It replicates real world operations 1:1. We've tested multiple other platforms for a startup manufacturing pipeline and haven't found anything that's is as solid as this for the price. Definitely recommend it.
 

Scott Campbell  

Spent some time evaluating a new inventory management system as TidyStock had too many issues. We settled on DEAR and have been very happy with the way its working. The integration with Xero is excellent and we are looking forward to the UI update coming in the next few weeks. Email support from DEAR during our switchover was helpful too.

Thank you DEAR! We can now trust our inventory records, buy and sell prices and margins.

We just now need to choose a CRM system that suits Xero-DEAR and welcome any suggestions from users in the same position.
 

Dave Gowenlock  

DEAR Inventory...... WOW... what else is there to say?

After investigating several inventory management systems for a client who was integrating to Xero, I managed to find a shining light by the name of DEAR Inventory...

DEAR has all of the bells and whistles and ticks all of the boxes in my opinion. It is a program that has the capabilities of managing all aspects of stock control from the small backyard business who simply buys and sells basic goods, through to the much larger scale companies who assemble and/or disassemble product at multiple locations.

DEAR Inventory is a well rounded system and the customer support is second to none.

Definitely an inventory management system I would highly recommend to prospective businesses.
 

Julz Comito  

As a wholesaler, we buy from multiple suppliers and even drop-ship direct directly from some suppliers - Dear gives us the flexibility to choose if purchased goods are to come into our warehouse for consolidation before onward shipping, or go direct to our customers, saving us time and costs. Being in the cloud, we're always connected to what's going with our business.
 

Nigel French  

As a Xero Add-Ons Implementation Specialist, I am supporting a business where most of the products are not held in stock, but drop-shipped from their suppliers to their customers. Dear was the only inventory system we could find that would manage this in easy steps. The new interface looks great and is really easy to orientate around. The search bar is really powerful and is used extensively by my client. Reports are really dynamic once you learn the steps involved to adding filters. It is also great to be able to extensively customize documents such as Purchase Orders. Streamlining the use of Dear for my client has been made so much easier thanks to quick responses from the Dear Support Team. This is is a powerful tool for inventory and order management.
 

Ming Scott  

After finding Xero did not offer inventory tracking or ways to cost products we looked into which add-on best suited our needs for costing and keeping track of inventory. We scanned the reviews section of the different inventory add-ons available and it was clear from the reviews Dear was the program to try. After the 30 trial we found Dear exceeded our expectations and provided so many extras we didn't even think of needing but became very useful. The staff are very quick and VERY helpful with any questions we had setting up and maintain our Dear system. We couldn't be happier with Dear and their team and would definitely recommend to others.
 

Hamish Parker  

After trying out several different inventory systems, I finally came across Dear and scheduled a demo. The service was outstanding and the system itself is very simple to use and so easy to navigate. There are a ton of features and being in the online/wholesale/retail distribution business, we needed something that can track and manage all of that in one central place. Dear does just that and we couldn't be happier with the system and the service so far! Highly recommended!
 

Ayman Hbeichi  

I was about to give up looking and finally I have found a system that can DECONSTRUCT a product, butchers everywhere.... here is your system!
 

Michael Law  

Excellent so far! (3 weeks) Will update review once we have more experience with it. Can't see ourselves not continuing to love it and use it indefinitely, has great scalability and the customer service is responsive and helpful.
 

H&H Accounting Dept  

I have to say the support has been outstanding. I have had some challenging BOM builds and needed help with reports and the system, the answers can back very quick...thanks and appreciated.
It's still early days and will not go live for a couple of weeks. so far so good !
 

Kym Bolton  

Be aware that Dear cannot provide a costed inventory report as at a particular date to support the balances in Xero. I've just spent a day trading emails with support to eventually find this out.

This is a major deficiency from an audit trail perspective.
 

Rob Turnbull  

I have just completed a blog comparing Unleashed and Dear which may be helpful - its a bit long but there are a lot of features to be covered http://bit.ly/1CMUMtj
 

Margaret Carey  

We love Dear, it's interface is light, bright and colourful, but what makes our lives easier as cloud integrators is Dear's process is easy to understand(and therefore teach our customers) It's easy to see the processes for purchases and sales orders because the process is all on the one page. Dear Support are fantastic, really quick to get back to us, and we love the ability to book an appointment with one of the support team, Great work!
 

Ezidebit Integration  

Great Inventory Add-on. I have had clients use this software and have found it very user friendly, efficient and offer a great support system.
Definitely have my backing and recommendations. A+++
 

Andrew GHOLIZADEH  

DEAR is a solid, intuitive inventory management system. Native features and workflows are ahead of competitors at a similar price bracket.

Support team is top notch - swift, knowledgeable and practical responses which show their understanding of the product and best practice stock movement processing.

As an accounting practice and cloud integrator, we have no hesitation recommending DEAR for inventory management and accounting sync for our B2C/B2B clients.
 

Adrian Lai  

I have used Dear for several clients now & have been impressed with the ease of setup & the integration with Xero.
The functionality of Dear for the price is outstanding, including the ability for assembly & disassembly and template editing.
I have no hesitation in recommending this product to my other clients.
 

Rebecca Hull  

DEAR is excellent value for money solution.

For those businesses wanting a web based fully functional stock management solution that integrates with Xero as well as integrating with Shopify & Magento - its a good fit and an easy choice.

Based on my experience, its a clear market leader for most SMEs with its batch tracking, expiry date function and intuitive order management.

Its what it should be. Great product, reliable performance, and accessible support when needed.
 

Nigel McDermott  

After a painful experience with TradeGecko, we moved to Dear and it's a much better product for our needs. We're a B2C mail order company based in Ireland. We've integrated Dear with Magento and Xero and the system is working well.

Things we like:

- well thought out app that allows for complex workflows that real businesses need (e.g. drop ship, assembly of products, returns etc)

- very customisable templates for invoices etc (although a bit fiddly with Word mail merge)

- excellent pricing structure - you get all the features and just pay based on the number of users.

- good customisable reporting module

- support has been reliable and helpful (although a little slower as of late - hopefully this is just a blip!)

- good documentation and training videos

There are many more features that I could praise as Dear feels like a relatively mature product with many edge cases considered.

I've taken off one start for performance. The app runs quite slowly. They're using AWS and some improvements need to be made especially for staff trying to process orders in a telephone sales environment - sitting watching a spinner for 5 seconds after many interactions is not acceptable. Support has promised big performance improvements in the next few weeks. I'll come back and give 5 stars if they manage to do that. Finger's crossed!
 

Tom Atkins  

I was really looking forward to using DEAR for my business. The trial period was great with great tech support but after the trail period was over things changed. There seems to be only one person in tech support. I had several questions when setting up my business in DEAR and I always get the same guy that is very rude and condescending. I really like the features DEAR offers but I will be looking for an alternative.
 

Karen Graham  

We conducted a comprehensive and thorough comparison between the top Inventory Management contenders that integrate with Shopify and Magento. Our client had a revenue of 5million in B2B and B2C sales which included phone sales, walk-ins and online orders. DEAR was chosen primarily because of its intuitive workflows, ability to handle complex sales order processing and its impressive features including drop shipping. Payment status flows through from Xero and updates back into DEAR. The support team have been outstanding in assisting with migration issues and providing an understanding of the advanced features of the solution.

Our client has been using DEAR inventory for over a month and the feedback is they are very happy with the solution, so much so, that we have hardly received any support calls which is true indication of a quality solution. As a result, we have implemented this solution for our own Shopify store and are loving the change. We are also Shopify experts and approved Shopify POS hardware resellers with a focus on inventory integration for the retail industry.

Overall an outstanding solution!!
 

Silverback Tech  

We assemble Hydrobikes and other products which require complicated assemblies. Dear handles the different BOM perfectly. Its tie in to Xero helps us to manage our receivables and inventory levels.

What really makes me excited is that we have built a custom web application to handle “unique” processes such as credit card payments, commissions, and advance reports. Dear Inventory does its core mission very well and we can build around it using their API.

 

Corey Malczewski  

Love the product - I have been using it for over 8 months. Some learning curve in the beginning but support is great and patient!
 

Urs Burkart  

Great product and awesome support. They're really fast
 

Nicolas Goulet  

Dear has some of the fastest support I have ever dealt with for any Xero Add-On, with most responses clocking in at about 5 minutes. More to the point they are also incredibly helpful, and are clearly well informed about their product and how it works.

We use Dear combined with Shopify POS and Web, and have found that it's a natural extension for these apps and Xero. If you are running a retail store and have been searching for an inventory system, I highly recommend Dear.
 

Ryan Davey  

DEAR is my top choice when it comes to implementing an inventory system for my clients. With affordable and fair pricing you get the full functionality including all integrations and open API, production, kitting, basic job costing, support for serial numbers, batches and expiration dates, unlimited number of customizable document templates, unlimited locations and bins, reorder low stock and backorders, credit limit control, ability to design a system of discounts, multi currency, barcode scanning, many useful customizable reports exportable in different formats, fast email customer support. As an accountant I like the reliable integrations allowing pulling orders from multiple sale channels, processing them and pushing the transactions into Xero.
It is also great that anyone can schedule a demo and talk to a representative to check if DEAR meets his requirement. I also like that they listen to the users suggestions (there is a forum where all users can post their ideas) and the most popular requests do get implemented. And if an improvement is easy to implement you can even get the update right away which is amazing.There are many things to love about DEAR and it's hard to think of any equal alternative.
 

Valiantsina Zianishyna  

We installed DEAR just over a year ago, and it has been outstanding. Since taking on DEAR we have been able to manage our business which has got more complex with less time, resulting in a doubling of our sales in the last year. We have reduced out of stocks and at the same time managed our inventory investment which has given us the free cash to grow. As we manufacture and sell a perishable product, we simply could not have done this without a product like DEAR.
I highly recommend it.
 

Dave Cashmore  

Do Not Use DEAR

Dear looks good on the surface but has a lot of smaller issues that seriously affect its usefullness.

1) A credit applied in Xero will not be sent to DEAR. Full invoice payments will but a part payment will not.

2) Sales reports are limited.
If you are looking to report on items sold sub totals are shown when exported to PDF but not to Excel. Which makes no sense as Excel is where you want the most data not the least.

3) Comments made in the comments field in DEAR are no sent to Xero.

4) Customer service are quite quick to respond but only with lines such as,

"That's correct if part of the payment was paid via applying a credit in xero this amount will not be brought over into DEAR."

There are lots of smaller issues like this that make it really hard to use. Ensure you can do EVERYTHING you want before signing up.

Edit:
Further to my last comment. DEAR did fix the issue with the subtotals quite quickly.

It was fixed within a week or so. So that was excellent.

However I am now left paying a consultant $120 an hour to come get the system working properly for me as my emails to support are no longer being answered. I understand that DEAR are upset about my comments on this forum. However not answering my emails and forcing me to pay hundreds of dollars to get the system working is not very helpful.
 

Luke Chant  

Hi Luke Chant,

Sorry to hear you are unhappy with DEAR please see responses to your concerns below:

1) DEAR provides an extremely robust dual integration with Xero allowing you to create bills, invoices, payments, customers, suppliers and products in both DEAR and Xero. We are still working on dual credit note integration and currently credit notes can only be created in DEAR and sent to Xero. All users are made aware of this during the trial. We have provided you with a solution to account for credits in DEAR that are applied in Xero but you have advised that your bookkeeper is not willing to learn how to use DEAR so unfortunately it is beyond our ability to assist you any further.

2) DEAR has 16 sale reports, all of which are highly customisable and help you achieve an unlimited number of variations and layouts. You created a topic on 19/08/2015 requesting for sub totals to show in the exported excel sale report. We rolled out this feature specifically due to your urgent request in our release dated 23/08/2015, the enhancement is available with the following export options (without totals) & (with totals), we think that a 5 business day turn around for development is quite good.

3) Comments fields are not available through the Xero API therefore this is not a DEAR limitation and we have discussed this with you numerous times.

4) Regarding support, to date you have received on boarding help, over 3 hours of free phone support, template customisation and report customisation which are outside of your current “Base” plan and were provided as a courtesy. We have also responded to over 25 separate tickets and emails.

A representative from DEAR spoke to you approximately 2 weeks ago and you advised that everything was going well apart from the subtotals in reports (which we delivered 5 days later) and you did not mention any other “small” issues which make DEAR hard to use.

Lastly we are very selective of clients who join DEAR and we never advise users to sign up if we believe DEAR is not going to be a good fit for their business. This is the reason we offer courtesy 1 on 1 pre-sale consultations and a 2 week free trial to allow potential clients to get an understanding of what the application offers.

Best Regards
DEAR Team
 

DEAR Team  

We are now into our 4 month of using DEAR and it's just great! The constant support and readily available information surpasses any of our previous accounting systems. A big thanks in particular to Max and AM!
 

Genevieve Fennel  

We use DEAR to link XERO and our two SHOPIFY websites. We've only been using it for 3 months, and we're all still getting used to it, but what we know about it, we like :)
 

Rainbows and Clover Accounts  

Hi Genevieve,

Thank you for the review and glad to hear you are enjoying our product & support.

Best Regards
DEAR Team
 

DEAR Team  

This system stability is not good, it always have the issue that can't login, especially this month it have been happened twice already. No phone number that i can call to stress the problem and it completely stop my daily operation. Now i have totally no idea how to issue invoice to customer that standing in front of me. It is just chaos


16/9/2015 The problem yesterday solved in 60mins, and Dear system reply quite fast this time. I hope they will learn from this and problems will not happen again. Overall it is a good system, but i would like a online chatroom or phone number so that i can reach some real person if there is any issue.
 

Julio Chau  

Hi Julio,

Thanks for the feedback. We did have a small issue with our data center provider which we managed to resolve quiet quickly. Apologies for any inconvenience caused, this affected only a small number of clients and our provider has assured this will not happen again.

In regards to phone support & live chat we will look at bringing out a phone support package at the beginning of 2016 which will be an additional cost to the base subscription.

However our email support support@dearsystems.com will always be free to our users and is the quickest and most efficient way to get an answer you are looking for in a timely manner.

Best Regards
DEAR Team
 

DEAR Team  

Rainbow and Clovers comments 10 Sep 2015 are absolutely correct. VERY SLOW to simple support questions! AArrgghhhhh!

If email support is the quickest as referred to above by DEAR team 18 Sep 15- I would not like to experience the slowest!
 

John Cotter  

Hi Rainbows and Clover,

Thank you for your feedback, glad to hear you are enjoying using DEAR. Please feel free to contact us if you need any help with anything.

Best Regards
DEAR Team
 

DEAR Team  

Hi John Clotter,

Thank you for your feedback. The query you have raised relates to changing/disconnecting an existing Xero account from your DEAR subscription. As changing Xero companies is not recommended, your request needs to be reviewed and then implemented by a senior support representative. In this instance the Xero account was disconnected and a response was provided in under 8 hours. We apologise for any inconvenience caused by the delay.

Generally we have a 24 hour response time however in most cases responses are provided much quicker, especially to simple queries not requiring a review from higher levels of support.

Best Regards
DEAR Team
 

DEAR Team  

What we love about DEAR is the ability to utilize the Trial Period with FULL capabilities BEFORE we bought it! I was concerned about switching from our existing inventory management software, but DEAR supplied great support with the uploading of all of our existing products, customers, and suppliers which really made a difference for us.

So far the responsiveness of DEAR has been stellar. Our previous system would take so long to bring up the Inventory List or perform a search. We are totally content with our choice to go with DEAR!

Allen Melody
Operations Manager
AquaSmoke LLC
 

Allen Melody  

Hi Allen,

Thanks heaps for sharing your experience with us! We are glad you are enjoying it.

Best Regards
DEAR Team
 

DEAR Team  

After a full Trial Period with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels (in which we generate our own invoices). Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items are sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well. Though we have only be using it for under a month, DEAR has so far lived up to our wish list with flying colours; I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team!

Tamara Agusta
General Manager
Profood Ltd
 

Tamara Agusta  

I've been trialling DEAR for the past 2 months, exploring all that it is capable of. I've found it to be the most complete system available for our situation and super easy to figure out. We manufacture, import, wholesale, retail and sell online. I believe this is a trend in small businesses and software hasn't been available until now! This integrates with the big names in POS, Ecommerce and more, so it makes sense to make this our central data source.
Definitely give it a go.

P.S. The support so far has been the best i've experienced. Getting email responses to questions in under 20 minutes. Love it.

Jason Ure
Owner
Threeworlds
 

Jason Ure  

We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.
 

Robert Weiss  

I've been exploring DEAR for the past 3 months and found a solid, well thought-out solution for inventory management. We recently moved from the Netsuite ERP solution to Xero, and were looking for an inventory solution that will allow us to keep track of finished-goods and component inventory across multiple locations, as well as handle COGS in a transparent and reliable way.

DEAR does exactly that, with attentive and responsive support, and solid synching into Xero. Exactly what we needed, and highly recommended.

Oded Lev-Ari
Owner
Anzic Records, LLC
 

Oded Lev-Ari  

Questions re DEAR.

When invoicing customers - does back order stock show on the invoice?
 

Therese Carroll  

Hi Therese,

For any application related queries please contact our support team @ support@dearsystems.com they will be able to provide you with an answer.

Thanks
DEAR Team
 

DEAR Team  

I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores and tie in to our accounting software. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for years to come.
 

Michael Spurgeon  

DEAR is an excellent inventory management system especially in expiry date management. Very user friendly, clear workflow, transparent progress status, providing very fixable reporting and document templates. I am very pleased with their support team which providing prompt and helpful response. Thank you so much to providing a such powerful system and professional service.

Best,
Andy
 

Andy Leung  

Gotta hand it to DEAR Inventory, every time we bring on a new customer with inventory DEAR comes through with flying colors. No matter what they are tracking or what their workflow needs to be the app works. We've tried Trade Gecko and Unleashed with a few customers and they all struggled. Thought I'd share our experience. If you're on the fence between those apps, choose DEAR!
 

Rhett Molitor  

I have been using DEAR for a few months now and it's very impressive! I tried all (well, many...) the other inventory management systems out there and they are really a step above! So far almost all my problems were solved in the next 24h :) Keep it up!!
 

Nic Lap  

DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10.
 

Thomas Towhidi  

I love it! I tried other inventory addons and dear is by far the best one of the lot :) works fast and gets the job done
 

Sergio Quintal  

We've been using DEAR for about 6 weeks now to manage inventory and it's working well. 90% is common-sense and works as expected.

The documentation isn't as well written as Xeros but support tickets are quickly responded to when I've had issues.
 

Tristan Thomas  

This system is good value for money and does everything I'd expect from an inventory package (my business has fairly simple inventory requirements). It's easy to use and quick to pick up. My only beef with it is that it's fairly slow. If I was in a high transaction business I would definitely NOT get this package, if you only have a few orders a day to process it's fine (though still a bit annoying).
 

Nicole Lamond  

Hi Nicole,

Thank you for the review and glad you are finding the system easy to use. For businesses with simpler requirements or higher volumes we provide the ability to automate certain steps of the sale process, for example you can skip Pick, Pack and Ship steps in settings to allow you to complete orders faster. If you have any questions re this feature or would like to speak to a representative please reach out to support@dearsystems.com.

Thanks
DEAR Team
 

DEAR Team  

Dear is a very good cloud-based inventory and manufacturing package. The interface is smooth and fast, and the reporting and searching is the best in class. The integration with Xero works well: documents on either side have links which take you to the source document in the other system. The most interesting feature of the Dear/Xero integration is the ability to map Dear attributes into Xero tracking categories. So for example, warehouse locations in Dear can be booked to a tracking category code with the same name: you can therefore get P&Ls per location, for example. The financial side of Dear is well built. The costing supports landed costs very well. Payment sync is two-way which works quite well, although it struggles with customer overpayments. I have found some bugs here and there (have implemented it a few times now) and support has been fast and effective.
 

Tim Richardson  

I've been using Dear now for about 2 months, and I'm having major issues with the integration with Bigcommerce/Dear/Xero. Things that look straightforward in Dear don't seem to flow properly when they're fed back to Xero (foreign currency invoices, for example). And the flow from Bigcommerce to Dear has some strange issues - no $0 value sales come through, even though they've been paid for with a gift voucher. So we have inventory issues - the exact reason we moved to Dear in the first place! Major issues with store credits right now, too.
The setup with Dear & Xero was a nightmare - no mention anywhere that all our inventory would need to be untracked in Xero before it would work properly with Dear, for example. So we had to manually change 3,500 products.
I'll keep going right now as we have so much time invested in it, but I'd think very carefully about using Dear with a shopping cart and with Xero.
Not being able to talk to someone is also really frustrating, and their help/support notes are basic to say the least. They do get back by email within a reasonable time (less than a day, usually), but overall this has been a frustrating experience that we still aren't on top of.
 

Vanessa Layton  

Hi Vanessa,

Thank you for the feedback. I have checked support and can see that there are two open tickets awaiting your response regarding Bigcommerce, a representative also reached out and asked you to provide some specific details, and we have now requested this information on 6 separate occasions. Please provide requested info in order for us to assist you further.

Xero integration works as expected, you created a USD invoice in DEAR and this was synced to Xero in the same currency and conversion rate, you may require some further training on both Xero and DEAR as these are basic fundamentals.

Xero integration is described in great detail in our integrational video (there is a specific section covering inventory in Xero and how to go about switching it off) and this is also displayed in the message you receive before integrating to Xero.

You also mention the fact that you are not able to speak to anyone and I am able to see extensive notes of a booking you requested and received on 23rd August. You can always escalate a ticket or book an appointment to speak to someone as you have done in the past.

From what I can see you also receive fairly speedy responses from support on any issues raised, the only tickets which are not closed are pending your response.

We are sure these issues can be easily fixed as long as you provide the relevant info we have requested.

Best Regards
DEAR Team
 

DEAR Team  

Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to reporty that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. Wth the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a coment!!

Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!
 

Nigel Bobs  

We migrated from Tradegecko a few months ago, where we were having daily accounting issues reconciling sales which did not feed through to Xero.

Technical support from Dear has been amazing, but we haven't really needed it much as the system works very well with Xero and Shopify. We have about 1500 SKUs in multiple locations to track, and are so happy that we can now focus on our business rather than the back end processes.
 

Raymond Shuai  

Dear is an excellent inventory management platform, but their technical support is outstanding.

We sell ice cream and chocolate by the oz, and also make ice cream cakes and other related products. The system allows us to calculate our COGS and keep track of our stock at multiple locations easily, which is just what we need.

Highly recommended.
 

E&B Accounts Officer  

DEAR is an excellent system. I have worked with and sold many top Sales and Inventory systems over many years and DEAR is simple, comprehensive, very low cost and easy to use. Would recommend it to any small to medium businesses in distribution.
The support all via email is excellent - can't say enough about how good they are.

There are a few very minor things that would make it easier to use but value for money one couldn't get anything better
 

John Gill  

We implemented this for a client who sells inventory out of 4 warehouses, and operates multiple Shopify stores. Dear was able to handle each of the stores, and whenever I had a question, support was always quick to respond. Integrates perfectly and setup was super easy with Xero. We highly recommend Dear.
 

Chris Bell  

I've set up several Dear accounts in the last year and have found the program to be fantastic.
It is easy to use for clients, provides excellent reporting and the support is first class.

It is also easy to set up which is a bonus.

I cannot recommend Dear highly enough and will be pushing to add more clients onto the system going forward.
 

Gareth Price  

As a partner with Dear we have found the product to be sound and the team to be very responsive. We like that Dear as a indepth list of feature and wide range of integration we can work with our clients on. If you are a stock based business I would highly recommend reviewing their product and we are always happy to help.
 

Rob King  

We are currently going through the process of implementing DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesnt currently.

The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions. Andrew has been great helping us get set up. I would definitely recommend.
 

Graeme Hepburn  

We have been using Dear and Xero for a while now and find that it works exactly how we need it to! Integration is very effective and definitely saves us time.

 

Bernard Sia