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Fergus

Started by Xero API -   in Add-on Reviews |Invoicing + Jobs

4.6 out of 5 stars
 
Based on 8 user ratings
If you are a user of Xero and Fergus, tell us how you are getting on and your experience so far. Any tips?

About Fergus


Intuitive job management software designed for tradesmen by tradesmen. Quotes, schedules, invoices, timesheets, GPS tracking and seamless integration, check out Fergus.

Tip

Remember if you have questions or need assistance with Fergus, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, contact the Fergus team

11 Customer Reviews
Hi there,
I've had a look at the Fergus app site but can't find mention of pricing. Can you please advise?
 

ivy hodson  

I have found Fergus very difficult to use compared to Geoop, I know it has some advantages over Geoop in regards to projects, multiple site visits etc but my first impression is its difficult to use and a real turn off. As you can see from the prices below its not what i would call great value for money. Geoop is $20.00 per user and Admin staff are free. There isn't an iPad app and the iPhone version looks terrible on the iPad. I just couldn't recommend Fergus over Geoop at this time, in saying that i am going to give Fergus another go and learn the nuts and bolts of it so i can make full judgement.

Full user
at $50.00 each

Office users
at $40.00 each

Tradesmen
at $30.00 each

Time sheet only
at $10.00 each
 

Mark Putland  

I really wanted Fergus to be the answer, so I persisted for some time. It is actually quite dreadful. The Tech support people don't really understand how it works, I have asked a number of questions, been given a brief response and then gone and worked out the answer myself with much pain. It may work for a plumber but is not suited to anyone who has a business where you have more than one employee or sub at a site or if you spend multiple days at the site. This is because the work description is not on the same line as time so if you have 5 people working at a site on one day and they are each doing something different the only way to know who did what is to have three lines per employee per task on the Invoice. That is to say it is for a plumber and then it is clunky, don't try it for anything else
 

Nic Fyffe  

Hey there

In the 6 months since these reviews were posted, we've made a lot of huge improvements based on user feedback. While we had a bit of a rocky start, we've redoubled our efforts in customer support and are constantly making improvements to help run your trade business better.

If you have any questions or concerns, feel free to contact us at support@fergusapp.com

We are absolutely committed to meeting our customer's needs

Andrew - Fergus Supoort
 

Andrew Poh  

I have been using Fergus for quite a while now. I believe it is the best job management software on the market at the moment. The tracking of job costings is the most important tool for a business and Fergus does this brilliantly. Labour is entered by workers on site into the iPhone app. Materials can also be entered through the app, or sent via photo on an email to the office, where office staff enter then material invoices. All labour, materials, photos and notes about the job are in one place, so when it comes time to invoice, you have a complete record of what has happened on that job.
I agree with some of the comments above that it can be confusing to start with, but that is no different to any other program that I have tried.
It is a well rounded system and is always developing and improving. The Fergus staff take advice about how they can improve the program, as they know not everyone operates the same.
 

Luke Moore  

We are a Plumbing Company and have been using Fergus for around 6 months now. Although there were a few teething problems at the beginning we have found that Fergus is a really good system. It has cut down the administration time for both plumbers and office staff - that is the main benefit for us. It syncs well with our Xero account and using both means that we do not miss merchant invoices or materials used on a job. We would definitely recommend Fergus.
 

Natalie Ripley  

I have been working in offices for years and have used a variety of software programs to complete tasks. I am the office manager for a Plumbing & Gas Fitting Company and have been working with Fergus and Xero for 10 months. I would highly recommend Fergus to run a trades business its effectiveness in managing jobs from Estimate to invoicing is so simple and smart. It allows us to provide a professional service to our clients with all information at your fingertips. Our merchant invoices are imported and allocated against jobs daily so our invoicing is current and the partnership with Xero is gold, giving us the accounting system required to operate a successful business. I would highly recommend Fergus and Xero
 

Colleen O'Neil  

We are an Electrical business with 17 staff. I can't speak highly enough of Fergus and Xero. We have been using both since October 2013. In partnership with both systems, we are now able to track work progress and profitability of each job, and jobs collectively, daily and monthly. I have used a number of accounting systems to try and monitor progress of jobs and for budgeting purposes. It has always been cumbersome, and historic, rather than real time as we have now with Fergus and Xero.
We are now invoicing daily, as the staff are the ones generating the draft job sheet/invoices, and then we only need to down load our daily supplier invoices, check them against our packing slips, which the boys would have taken photos of, and check the Van stock used, (hopefully the staff have entered this for us as well), and invoicing is ready to be sent out.
The monthly cost of the systems is out weighed by the increased turn over, and profit generated by timely invoicing and tracking of budgets etc. There is a cost in having to have ipads, and phones, but this too is out weighed by becoming a paperless business. My office is now something I enjoy being in rather than the work space I hated, when I saw the mountain of paper work before me i had to attack.
Quite often, i will be waiting on site for a meeting, and I can turn my Ipad on and check 10 or so draft invoices for final billing. Can't get more efficient than that. We are now looking at making our server cloud based as well, due to the instant accessibility of it by this means.
I find the IT staff at Fergus easy to deal with, and they have integrated a couple of things we have suggested already. ( Asked for by our accountant ). As this system is designed by another tradesman, I feel it will only get better.
 

Calum Reid  

I am the office administrator at a Plumbing company. We have been using Fergus Since August 2012 and we love it! We have tried other job tracking systems, but they haven't fulfilled all our needs as Fergus does.
As we also use Xero, being able to sync seamlessly is crucial for our accounting.
Using Fergus saves our tradesmen a lot of travel time, as they no longer need to come to the workshop very often to get job information. They can get all job info in real time from wherever they are, they can easily go from one location to the next with all info in the palm of their hand. Not only that, they are able to eliminate paperwork by entering details to their iPad onsite, even entering in packing slips. This means the office can see exactly what materials have been used and completed jobs can be invoiced the very same day which is excellent for cashflow.
The job calendar is very easy to use. From entering jobs to shuffling around the day/week .
Each job has a history so you can see who has done what and when.
We feel the rates for Fergus are very reasonable, especially as it creates an efficient workflow and helps to improve cashflow.
Whenever we have any queries or suggestions, the team at Fergus are always quick to help out, and grateful for any suggestions.
I would definitely recommend Fergus to any tradesmen to help streamline their business
 

Anna Pivac  

I am an accounts/admin person and currently work part time for 3 different employers all using completely different systems. The plumbing business I work for uses Fergus and xero.
I have to admit I was a little nervous at the idea of a paperless system when we first transferred onto it, having worked for 25+ years with paper invoices/job cards etc.
However, having worked with Fergus and xero for well over a year now, I would not go back to the old system! Everything is so instant with Fergus... from creating jobs & scheduling in the calendar (including making changes), to invoices which sync to xero, to bank reconciliations which then sync customer payments back to Fergus.
And entering merchant invoices is so much easier with the 'drag and drop' option - it used to take ages having to manually enter all that info whereas now its just a matter of seconds. And for those invoices to sync to xero also again is so time saving.
I've heard some people thinking it costs a lot for each user in Fergus. I disagree. The amount of time saved by having all this info instantly transferred, it saves masses of admin time for both admin staff and the tradesmen. Time is money in business. Which means the tradies can spend more time on chargeable jobs rather than on the admin stuff they used to have to do. Not to mention the time/fuel saved each day with the guys not having to call into the office to pick up job cards as its all on their ipads/iphones. Its definitely worth the outlay.
 

Jo Rasmussen  

I was employed by a plumbing company to enter merchant invoices and chase bad debtors. We used a couple of different programmes before we started using Fergus which were cumbersome and didn't always do what you thought they should do. Since we started using Fergus, it has all just go so much better and more efficient. Having to type in those lengthy paper invoices into the system we used was very time consuming. Now with Fergus the job is so much easier, faster and saves valuable time. Chasing debtors is also much more streamlined. The notes and history function in Fergus is invaluable as it keeps track of all the emails sent, questions and notes on the job so all staff can see at a glance what is going on. I particularly like the fact that once the invoice is sent by email you can tell when it has been "opened" by the customer and know that they have received it.
 

Leanne Briggs