Xero - beautiful accounting software

Xero Business Help Center

Xero Business Community

Community > App Reviews >


Started by Xero API -   in App Reviews |Invoicing + Jobs

3.5 out of 5 stars
Based on 36 user ratings
If you are a user of Xero and GeoOp, tell us how you are getting on and your experience so far. Any tips?

About GeoOp

Online job management for businesses with mobile workers. Features real time job sheets, live job scheduling, GPS tracking, quoting, invoicing & more, check out GeoOp.


Remember if you have questions or need assistance with GeoOp, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the GeoOp support centre

We used to use Geoop but like so many others stopped due to poor customer service and a product that has issues and is clearly NOT MAINTAINED.

Various bugs reported - Nothing do about it
Feature requests - No even acknowledged
Regular Service outages website goes down so you can't use it!
App that seems to forget Jobs / can not find job on app

Their own website hasn't been updated since 2015 (see copyright)!

Cancelled using their "form" also sent email..... Yup. still changed, had to get bank to do a charge back with Geoop challenged until proof was sent.

James Gillard  

Extremely disappointed with the customer service at GeoOps. I used the system for one month and decided it didn't meet the requirements of what I needed.
When I tried to cancel my account I discovered it cannot be done manually and has to be cancelled by a member of GeoOPs through an email request. I sent email after email requesting a cancellation and they did not respond.....my credit card was billed again for one cycle before I had any response (over one month).
Geops have acknowledged the mistake but have yet to issue any refund...it is now over a month and I am still waiting!

Hamish Williams  

I am new to scheduling and to Geoop and have found the package very easy to use. Any issues I need help with aren't issues for long as there is plenty of information at my fingertips with the help button. Today I had the pleasure of initiating an instant chat session with an operator who responded within minutes and ensured I had the information and understood how to implement it before we ended the chat. I thought I had a huge learning curve to overcome to become proficient in this part of my job, but thanks to Geoop and their customer service I already look like a professional!

Rose Hawke  

I have been using GeoOp for just over 7 months, the app works perfectly for my team members and has really helped us increase efficiency and productivity, however (!) the customer service is APPALLING. From day one if you email a query you don't get a response, you try calling and leave messages no one calls you back. I then had a call a month ago from customer service person at GeoOp who having listened to my numerous complaints about customer service gave me her mobile number and land line, guess what she never picks up!! Its ridiculous! The queries I have are not high level technical just questions that come up along the way that I need clarification on. This week alone I needed help as to why GeoOp wont let me add a team member (I have 5 licences, using 2) simple question, two emails sent and two voice mails left....not hear a thing and its Friday. Sort it out GeoOp.

C K  

We've been using Geoop with Xero for about 2 years now. Integration works well, however I do have one frustration. Payment terms on an invoice are whatever the Geoop system setting is, in our case 7 days. Invoices for customers with different terms have to be manually changed before saving. Easy to forget this step, and I have, and send a customer an invoice with incorrect terms. Customer not too happy and Xero invoices due, cashflow etc incorrect until invoice fixed.

Lisa Hanson  

We were looking for a software that linked with xero, since we found geoop we have saved a lot of time on invoicing, we no longer have to chase up the boys for job updates and I have managed to spend more time with my family which is great. Would recommend to any cleaning business. Support-wise geoop has been fantastic in helping us out with our new business.

Julie Shore  

We have had numerous issues with GeoOp and Xero integration. Just about every update this year has required GeoOp to be reconnected and we now have duplicate inventory items. What has really frustrated me however is the lack of support for issues. We have been unable to post invoices to Xero for 10 days now. GeoOp support acknowledge the issue and no one has ever bothered to come back to me despite my numerous calls and pleads for help. What they don't realise is that as an IT company we have made recommendations to customers and not only are they going to lose our business but also the clients we have referred. Unstable, unreliable and unhelpful. If I could I would give them a negative rating.

Nicholas Spicer  

Initially i was only using GeoOp for the job management side - apart from the fact that the app just closes when trying to schedule an appointment it is actually pretty good. When i started using the invoicing side i realize that the system is not very good.. there is alot of gaps and it doesnt flow well into your accounting system. There are also no templates for your emails to customers making it very time consuming.

donna niazov  

I agree with Nathan Halls post above, its cheap and i hang in there that they may get it right.

I have been using Geoop for just over 12 months now, and have had issues from day 1. when it does work its adequate. First of all the scheduling side is like its on a parallel universe, anything you do it takes seconds to delay and actually make the change. if you drag one appt from one day to another day, the job still shows (on the left) the visit time from the previous job visit. Currently the new release of the app doesn't let you click the phone number and call the client so all my team have to write the client numbers down and then manually call clients which is difficult when on the move. Flags (or statuses) aren't updating correctly from the desktop to the app, so my team don't know if jobs are confirmed, one job the address hasn't even updated and my builder went to the first address we entered.

Support is quick at getting back to you, but the issues take a while to fix. I feel that they have a motto in the development team, of "lets just release an update untested and as usual it will have issues and complaints will come in and then we can fix it in our own time".

This program has caused my team to not go to jobs because statuses haven't changed, there was an issue for a week where invoicing didn't work and then when it did work all the invoice numbers were off.

Other times i type note in a job i have just loaded and hit save and the save button just gets stuck on 'saving' i can't copy and save what i have then written and end up loosing it and having to write it again.

I'm over emailing support with issues, most of which are acknowledged. Its integral to have a good job management system and they need to be reliable, if something came up that was comparable i would give it a try.

Andrew Boot  

We turn over a lot of jobs in our business and had to find a solution to be extremely efficient on the admin side of things. This certainly has ticked those boxes.

With small jobs this works great, with larger jobs that go over a number of weeks tracking the expenses is messy and we had to continue using our spreadsheets.

Other than this top application, would highly recommend.

Adam Walker  

It seems great and if it was reliable it would be great. I have been using GeoOp for nearly 18 months and it causes frustration daily.
I stick with it because it is affordable and also because I hope that one day they will get it right.
Sometimes they release a new update to the app in an attempt to rectify bugs and in turn it creates more.

For example; today (and other days) I uploaded a job photo to a job and gave it a description (damn, why do I have to enter a time consuming description) and later in the day I check the job and the photo has completely disappeared from the job leaving only the description field. My time setting up job information has been wasted. No to mention that you can only add 1 photo at a time and it takes at least 6 clicks using the Android app to add each photo. Very time consuming.

Example 2; When adding a client from the Android app, your client has to have an email address to enter. If you add a new client and type their first name, last name, phone numbers, postal address etc, and then hit save without adding your customers email address, it causes an error and all the information you just entered is gone. So basically, unless your client has an email address, you can't add the client..--fair dinkum.

There are many dumb flaws with GeoOp and I could name dozens of things that have annoyed and frustrated me in the last 18 months and I have reported them many times, but like I said, it's cheap and I hope they will get it right one day, not to mention the improvements that could easily be made, but the team at GeoOp shouldn't even be thinking about improvements yet until they can get this system just working reliably first.
Such a shame.

Nathan Hall  

Really loving GeoOp, it works perfectly for our business. Our Techs being able to log all their own hours daily, and once the job is completed invoicing is so easy to Xero. The text messaging function is also great, I send my jobs once scheduled in GeoOp with all the relevant information for the boys to do the job directly to their mobile numbers, so they know instantly where they need to be and where the job location is and what is required in the job. I also use the notes section a lot for copies of Invoices for each job, easy to find especially if a product falls under warranty. I would also like to add the Support Team are great and the service is very good. I would highly recommend GeoOp.

Cherie Young  

Good integration between the two. Geo op we log all our time, each worker can do his/her timesheet, build quotes with parts integrated between both systems. Great it recognizes clients and inventory items. We are enjoying using both systems together and it allows us to run and analyse our business at the same time.
One this is Geo Op is great for working out percentages and profit while doing each individual job, where Xero looks at the whole picture. Thanks for working together to provide a nice compatible system

Abby Barnett  

We have been using GeoOp for about a year and we find it fantastic. It is very easy to use and keeps track of the jobs we have and where they are at. As a small business our time is very precious to us, using GeoOp and Xero we are able run our business from any location, keep everything up to date and have really accurate records for our clients. We have had amazing support from the team at GeoOp and are able to ask them any questions at any time. I would highly recommend GeoOp to any business. You can't go to far wrong with it.

Cafe Connection Ltd  

We have now used GeoOP for about a year, and find it fantastic, and easy for our staff and myself to use.
I would love it if it also had geo location so that jobs auto start and stop when staff get onsite

Rob Lyons  

I would happily recommend Geo Op to other business's. We find it very easy to use. However the most important reason i like using the system, is that the team at Geo Op actually care about the product and how it fits in with our business. The support we have received is outstanding and they're always asking for feedback and are actively trying to improve the product based on the needs of their users.

Chantel Gilbert  

Using Geo OP and now linking it with Xero has really changed the way we are running our growing business. The boys find it really easy to use out on the road and so do I in the office! The time it takes to invoice a job once it is complete is amazing, super fast and easy to do. I have found the help desk to be great to deal with, especially Tom who has helped me set up the system the way I want it.

Thank you!

Cassandra Alexander  

I have been using Geo-op since july 2014 it has been the best thing it works well with our other programs Xero and Unleashed. We use tablets and smart phones on site to do all of our jobbing and the office staff check and invoice.It makes our down time small and profit on job acurite and the farmers like that.

Peter Boulton  

I signed up to Geo-op in December 2013, a bit dubious about the whole thing. But once we got up and running, and with literally 2 days of working through the logistics and details of the program back and forward with the boys, Geo-op has cut my time in the office by 50%. We have a staff of 6 plumbers and apprentices. All of us now carry I-pads, and I-phones, and are able to load the job when completed, whether a large renovation, or a small maintenance job, on site, increasing our efficiency and profitability hugely. Would highly recommend the program to any trade company a similar size.


Andrew Dalton  

We love GeoOp - so easy to organise teams each day, and jobs get done on time. All our data is stored in the cloud, and our teams can access the job information in the field - and provide us with accurate updates. The service desk is brilliant and I've never had to wait on hold. Love the integration with Xero. No complaints at all!

Kelly Hitchins  

I have recently starting using Geo Ops for my small business and am loving it. It easily integrates with Xero and has saved me so much time. I would highly recommend to anyone who has staff on the road.

Emma Sollo  

I used this for a while but found it slow, and I couldnt make it work well with unleashed. I wouldn't recommend it.
On another note I note above everytime a geoop employee leaves a comment above they give it 5 stars falsifying the user rating average. Not cricket.

Adrian Hill  

Hi Paula,
I’m sorry things have been less than ideal for you. That is not what the GeoOp experience is all about. We’d be grateful for a chance to take a closer look at the issues on a case by case basis. Please drop me a line bryony.h@geoop.com with more detail and I’ll have one of the team get in touch. Rest assured that we place great importance on performance and stability. It is at the core of what we do and is central to success as we continue to expand.

Bryony Hampton  

Implementing GeoOp has been the biggest software mistake we have made - it has too many bugs and they take days to fix them - which means we are unable to load jobs and it brings our allocation of work to a standstill. It is very unstable, regardless of the browser you use. Despite the latest upgrade, it is still difficult to move around and make changes quickly. I think they should invest a lot more time in getting the product right before they add more features. When I compare it to my Xero experience it does not rate well at all. We will be moving to another scheduling tool as soon as we find a suitable one.

Paula Moore  

Have trailed the program. It's quite glitchy and slow. Maybe its my operating system but I doesn't yet stack up to other programs I have used. Customer service have been good in my dealings.

kent griffiths  

Hi Steven
I’m so sorry we’ve not been able to solve your issues despite being in touch with our Support Team Lead and our Australian MD, amongst others, over the last two weeks. Our Android customers will see significant performance improvement within the month, with the latest release that our Dev team have been working flat out on. We’re always working to refine GeoOp. We hope the gesture of goodwill discussed will go some way to compensating any disruption your business has experienced.

Vanessa Hamilton  

Geo Flop. This software doesn't work. Therefore its useless, Geops managers wont contact you to sort out issues. Customer service is slow, all talk with no action. Your business could be brought to its knees by this faulty product and nobody would care. This product and company should not be operating, the way the treat customers will soon put them out of business.

Steven White  

I have been using GeoOp for 4 years - signed up 23 August 2010.
Overall it is a very good cost effective system.
I have evaluated 4 other workflow tools that tie into xero since then, but keep coming back to this one.

Sure there are issues and it is a bit of a case of 2 steps forward, one step back - but it has definitely improved our company support times.

The latest roll out of the scheduling features was a bit of a nightmare - so many negative comments on the release page they locked the page a deleted the comments - not the best way to respond to paying customers!

Still waiting to be able to use a Google calendar in GeoOp - most other workflow apps have this in place.

The round tripping of invoices out of GeoOp into xero then emailing to clients on site is excellent - if you link up all your xero inventory items to GeoOp charges.

David Stone  

I am on my second stint with GeooP. It has improved significantly since my first trial last year. However it isn't the answer for me yet.

I am currently using a MSAccess based program which works just fine but is no longer being supported for upgrades, so I have to find a replacement soon.

I am finding the GeoOp repeat scheduling unreliable. If I didn't have my original program running in tandem my business would be in a mess by now.

That is aggravated by the screen format for the daily schedule, which if you have more than one job in two hours cuts out most of the job detail.This makes it difficult and time consuming to check your work plans.

GeoOp support have been quick to respond to any comments and have provided some good advice, but I get the impression they are still developing the program and have a long way to go yet.

When I changed to Xero invoicing from my Access program it was quite easy in comparison to this changeover. I would rate Xero A and GeoOp so far C-.

My reason for posting is not to be negative. I really need a good scheduling program, and quickly. Google is full of such programs but trialing them needs full commitment to a tandem program for at least a month. So I need some honest reviews.


In response to Trish's review above - We are sorry that you have not had a great experience on GeoOp over the last few weeks. Our support team endeavoured to solve this tricky issue for you and we accept that the time to resolve hasn't been the best.

I believe you have been in regular contact with the support team over the last few weeks and have spoken to our Support Lead today with an offer to work through your account's technical issues and updating you we have very nearly solved the problems you have raised.


Scott - GeoOp

Scott La Franchie  

What the hell! :(
GeoOp has been stuffing me around for WEEKS now!! :(
I am a very unhappy client - and here I am needing to put 8 guys onto this dreaded program.
They've "quadrupled" up the jobs - I had each job put in recurring for over 1600 clients (800 per account) and the schedule has put the jobs in 4 - 5 times each!
That was 3 weeks ago! I'm STILL waiting for them to fix it. They don't respond to emails, they put everything through the callback centre. The service is disgusting!
My client has been LOCKED OUT of his account - without my permission - I am fully paid up - *I* can still get into the account. I'm so sick to death of their piss poor performance - but I've got little to no choice of where else to take them.
I can't give them negative stars - and if I could it would be a -5.
I give them one star so it has *some* rating - but... I've had it up to here with this crap!

Trish Reeve  

I am loving the integration between GeoOp and Xero. Overall I am very happy :)

I just have a small negative:

Sometimes I get problems with the quote not lining up with an invoice (if for say I give a customer a discount for returned parts)

Kathy Quinlan  

Hi Ann this page is just for the review of GeoOp. If you'd like to ask specific questions about GeoOp you can start a new discussion in the Using Xero Add-Ons section. Much more likely to get an answer there, as in review pages you can only comment once :)

Brittany H (Community Manager)  

We are looking to recommend GeoOp to our clients and use with one of our internal divisions.

We want to know what is the best GPS to use with GeoOp (in Australia and more for time management) and how it integrates with GeoOp. We operate in regional Victoria, NSW and SA, so need to ensure coverage.

What do people recommend and your reasons why?


Ann Rowe  

A little more form than function.. Recent changes have meant that inputting jobs is taking much more time.

Such a shame as they promised so much and we based our processes around Geoop, we've now had to spend a couple more months testing other products..

I'll let you all know of a stable, reliable job management addon when I find one!

Dennis Green  

How much does it cost to have GeoOp linked to Xero

Neha Nayyar  

Just started using GeoOp and finding it fanatastic. A massive time saver. I do have one minor problem however. I have clients on different payment terms and have found that when sending invoices through to Xero from GeoOp it is not picking up the different due dates for each client. Therefore I am still having to change them manually as GeoOp does not have this function.

Russell Christian  

What an awesome system for anyone with a mobile workforce. Our trades clients as well as IT clients love GeoOP. Such as easy system to schedule jobs and even better for the workforce on the road. No more double handling. No more driving back to hand in paperwork and timesheets. One click and its done.....meaning the workers can fit in more jobs each day :)

Steph Hinds  

Fantastic system - easy to use. Our tradies are loving this. Integrates well with Xero and Unleashed. Clients are finding massive time and money savings by using Geoop.

Business Buddy