Online job management for businesses with mobile workers. Features real time job sheets, live job scheduling, GPS tracking, quoting, invoicing & more, check out GeoOp.
Remember if you have questions or need assistance with GeoOp, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the GeoOp support centre
Such a shame as they promised so much and we based our processes around Geoop, we've now had to spend a couple more months testing other products..
I'll let you all know of a stable, reliable job management addon when I find one!
We want to know what is the best GPS to use with GeoOp (in Australia and more for time management) and how it integrates with GeoOp. We operate in regional Victoria, NSW and SA, so need to ensure coverage.
What do people recommend and your reasons why?
I just have a small negative:
Sometimes I get problems with the quote not lining up with an invoice (if for say I give a customer a discount for returned parts)
GeoOp has been stuffing me around for WEEKS now!! :(
I am a very unhappy client - and here I am needing to put 8 guys onto this dreaded program.
They've "quadrupled" up the jobs - I had each job put in recurring for over 1600 clients (800 per account) and the schedule has put the jobs in 4 - 5 times each!
That was 3 weeks ago! I'm STILL waiting for them to fix it. They don't respond to emails, they put everything through the callback centre. The service is disgusting!
My client has been LOCKED OUT of his account - without my permission - I am fully paid up - *I* can still get into the account. I'm so sick to death of their piss poor performance - but I've got little to no choice of where else to take them.
I can't give them negative stars - and if I could it would be a -5.
I give them one star so it has *some* rating - but... I've had it up to here with this crap!
I believe you have been in regular contact with the support team over the last few weeks and have spoken to our Support Lead today with an offer to work through your account's technical issues and updating you we have very nearly solved the problems you have raised.
Scott - GeoOp
I am currently using a MSAccess based program which works just fine but is no longer being supported for upgrades, so I have to find a replacement soon.
I am finding the GeoOp repeat scheduling unreliable. If I didn't have my original program running in tandem my business would be in a mess by now.
That is aggravated by the screen format for the daily schedule, which if you have more than one job in two hours cuts out most of the job detail.This makes it difficult and time consuming to check your work plans.
GeoOp support have been quick to respond to any comments and have provided some good advice, but I get the impression they are still developing the program and have a long way to go yet.
When I changed to Xero invoicing from my Access program it was quite easy in comparison to this changeover. I would rate Xero A and GeoOp so far C-.
My reason for posting is not to be negative. I really need a good scheduling program, and quickly. Google is full of such programs but trialing them needs full commitment to a tandem program for at least a month. So I need some honest reviews.
Overall it is a very good cost effective system.
I have evaluated 4 other workflow tools that tie into xero since then, but keep coming back to this one.
Sure there are issues and it is a bit of a case of 2 steps forward, one step back - but it has definitely improved our company support times.
The latest roll out of the scheduling features was a bit of a nightmare - so many negative comments on the release page they locked the page a deleted the comments - not the best way to respond to paying customers!
Still waiting to be able to use a Google calendar in GeoOp - most other workflow apps have this in place.
The round tripping of invoices out of GeoOp into xero then emailing to clients on site is excellent - if you link up all your xero inventory items to GeoOp charges.
I’m so sorry we’ve not been able to solve your issues despite being in touch with our Support Team Lead and our Australian MD, amongst others, over the last two weeks. Our Android customers will see significant performance improvement within the month, with the latest release that our Dev team have been working flat out on. We’re always working to refine GeoOp. We hope the gesture of goodwill discussed will go some way to compensating any disruption your business has experienced.
I’m sorry things have been less than ideal for you. That is not what the GeoOp experience is all about. We’d be grateful for a chance to take a closer look at the issues on a case by case basis. Please drop me a line email@example.com with more detail and I’ll have one of the team get in touch. Rest assured that we place great importance on performance and stability. It is at the core of what we do and is central to success as we continue to expand.
On another note I note above everytime a geoop employee leaves a comment above they give it 5 stars falsifying the user rating average. Not cricket.