Online job management for businesses with mobile workers. Features real time job sheets, live job scheduling, GPS tracking, quoting, invoicing & more, check out GeoOp.
Remember if you have questions or need assistance with GeoOp, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the GeoOp support centre
I have been using Geoop for just over 12 months now, and have had issues from day 1. when it does work its adequate. First of all the scheduling side is like its on a parallel universe, anything you do it takes seconds to delay and actually make the change. if you drag one appt from one day to another day, the job still shows (on the left) the visit time from the previous job visit. Currently the new release of the app doesn't let you click the phone number and call the client so all my team have to write the client numbers down and then manually call clients which is difficult when on the move. Flags (or statuses) aren't updating correctly from the desktop to the app, so my team don't know if jobs are confirmed, one job the address hasn't even updated and my builder went to the first address we entered.
Support is quick at getting back to you, but the issues take a while to fix. I feel that they have a motto in the development team, of "lets just release an update untested and as usual it will have issues and complaints will come in and then we can fix it in our own time".
This program has caused my team to not go to jobs because statuses haven't changed, there was an issue for a week where invoicing didn't work and then when it did work all the invoice numbers were off.
Other times i type note in a job i have just loaded and hit save and the save button just gets stuck on 'saving' i can't copy and save what i have then written and end up loosing it and having to write it again.
I'm over emailing support with issues, most of which are acknowledged. Its integral to have a good job management system and they need to be reliable, if something came up that was comparable i would give it a try.
With small jobs this works great, with larger jobs that go over a number of weeks tracking the expenses is messy and we had to continue using our spreadsheets.
Other than this top application, would highly recommend.
I stick with it because it is affordable and also because I hope that one day they will get it right.
Sometimes they release a new update to the app in an attempt to rectify bugs and in turn it creates more.
For example; today (and other days) I uploaded a job photo to a job and gave it a description (damn, why do I have to enter a time consuming description) and later in the day I check the job and the photo has completely disappeared from the job leaving only the description field. My time setting up job information has been wasted. No to mention that you can only add 1 photo at a time and it takes at least 6 clicks using the Android app to add each photo. Very time consuming.
Example 2; When adding a client from the Android app, your client has to have an email address to enter. If you add a new client and type their first name, last name, phone numbers, postal address etc, and then hit save without adding your customers email address, it causes an error and all the information you just entered is gone. So basically, unless your client has an email address, you can't add the client..--fair dinkum.
There are many dumb flaws with GeoOp and I could name dozens of things that have annoyed and frustrated me in the last 18 months and I have reported them many times, but like I said, it's cheap and I hope they will get it right one day, not to mention the improvements that could easily be made, but the team at GeoOp shouldn't even be thinking about improvements yet until they can get this system just working reliably first.
Such a shame.
One this is Geo Op is great for working out percentages and profit while doing each individual job, where Xero looks at the whole picture. Thanks for working together to provide a nice compatible system
I would love it if it also had geo location so that jobs auto start and stop when staff get onsite
On another note I note above everytime a geoop employee leaves a comment above they give it 5 stars falsifying the user rating average. Not cricket.
I’m sorry things have been less than ideal for you. That is not what the GeoOp experience is all about. We’d be grateful for a chance to take a closer look at the issues on a case by case basis. Please drop me a line firstname.lastname@example.org with more detail and I’ll have one of the team get in touch. Rest assured that we place great importance on performance and stability. It is at the core of what we do and is central to success as we continue to expand.
I’m so sorry we’ve not been able to solve your issues despite being in touch with our Support Team Lead and our Australian MD, amongst others, over the last two weeks. Our Android customers will see significant performance improvement within the month, with the latest release that our Dev team have been working flat out on. We’re always working to refine GeoOp. We hope the gesture of goodwill discussed will go some way to compensating any disruption your business has experienced.
Overall it is a very good cost effective system.
I have evaluated 4 other workflow tools that tie into xero since then, but keep coming back to this one.
Sure there are issues and it is a bit of a case of 2 steps forward, one step back - but it has definitely improved our company support times.
The latest roll out of the scheduling features was a bit of a nightmare - so many negative comments on the release page they locked the page a deleted the comments - not the best way to respond to paying customers!
Still waiting to be able to use a Google calendar in GeoOp - most other workflow apps have this in place.
The round tripping of invoices out of GeoOp into xero then emailing to clients on site is excellent - if you link up all your xero inventory items to GeoOp charges.
I am currently using a MSAccess based program which works just fine but is no longer being supported for upgrades, so I have to find a replacement soon.
I am finding the GeoOp repeat scheduling unreliable. If I didn't have my original program running in tandem my business would be in a mess by now.
That is aggravated by the screen format for the daily schedule, which if you have more than one job in two hours cuts out most of the job detail.This makes it difficult and time consuming to check your work plans.
GeoOp support have been quick to respond to any comments and have provided some good advice, but I get the impression they are still developing the program and have a long way to go yet.
When I changed to Xero invoicing from my Access program it was quite easy in comparison to this changeover. I would rate Xero A and GeoOp so far C-.
My reason for posting is not to be negative. I really need a good scheduling program, and quickly. Google is full of such programs but trialing them needs full commitment to a tandem program for at least a month. So I need some honest reviews.
I believe you have been in regular contact with the support team over the last few weeks and have spoken to our Support Lead today with an offer to work through your account's technical issues and updating you we have very nearly solved the problems you have raised.
Scott - GeoOp
GeoOp has been stuffing me around for WEEKS now!! :(
I am a very unhappy client - and here I am needing to put 8 guys onto this dreaded program.
They've "quadrupled" up the jobs - I had each job put in recurring for over 1600 clients (800 per account) and the schedule has put the jobs in 4 - 5 times each!
That was 3 weeks ago! I'm STILL waiting for them to fix it. They don't respond to emails, they put everything through the callback centre. The service is disgusting!
My client has been LOCKED OUT of his account - without my permission - I am fully paid up - *I* can still get into the account. I'm so sick to death of their piss poor performance - but I've got little to no choice of where else to take them.
I can't give them negative stars - and if I could it would be a -5.
I give them one star so it has *some* rating - but... I've had it up to here with this crap!
I just have a small negative:
Sometimes I get problems with the quote not lining up with an invoice (if for say I give a customer a discount for returned parts)
We want to know what is the best GPS to use with GeoOp (in Australia and more for time management) and how it integrates with GeoOp. We operate in regional Victoria, NSW and SA, so need to ensure coverage.
What do people recommend and your reasons why?
Such a shame as they promised so much and we based our processes around Geoop, we've now had to spend a couple more months testing other products..
I'll let you all know of a stable, reliable job management addon when I find one!