About Jet Convert
Full transactional history and payroll set-up from our professional technical support team. Seamless conversions from MYOB to Xero in 3 days, check out Jet Convert.
Remember if you have questions or need assistance with Jet Convert, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, contact Jet Convert
I am sorry that your Reckon experience has not been great so far. Unfortunately when we are in Beta testing we cannot always predict bugs that will surface and our development team continues to work hard on data extraction from the source files.
We will still be in Beta testing for a little while as yet and ask everyone who is involved to be patient while we sort things out. We will happily reconvert a more up-to-date file once we have successfully processed the original which should minimise disruption to clients.
I'm not sure what happened with the emails as we are normally right on top of them. If you ever experience a non-reponse within 4 hours (in business hours) please feel free to call us on 1800 77 00 35.
I hope to have your Reckon data to you later this week.
Yours, Wendy Elms
Business Relationship Manager
They are having technical issues. Haven't even replied to my last 2 emails 2 weeks apart.
Thanks for your feedback. We appreciate all feedback and are especially interested in helping you out if you have had a negative experience.
Our conversion service has been developed to not only deal with difficult MYOB files, but to actually help you unearth these legacy problems and clean them up. In our customised Action Checklist that you get with each conversion we highlight incorrect entries that might have been hidden in MYOB.
Including full history even if not squeaky clean and adding adjusting journals has the benefit of creating a strong audit trail. The things we see that need to be cleaned up usually relate to one of the following:
1) Irrelevant historical invoices/bills that have not been removed/written off
2) Future dated transactions that have not been picked up during reconciliation
3) Out of Balance issues around Accounts Receivable and Accounts Payable accounts
All of these have had an impact on earlier figures created out of MYOB, so adjusting them through journals and paying invoices/bills off from the correct accounts will clean up the problems and reverse incorrect figures that might have been lodged in the past.
The other problem we've seen is that End of Year accounting journals have never been added to MYOB. Based on that feedback, we will be releasing on option of a "naked" conversion where you get a conversion with all the non financial data but no opening balances and no transactions. That way it will be easy to add the correct accountants' figures.
Looking forward to our conversation next week to understand the specifics you have been facing. Hopefully we can integrate your feedback in our constantly evolving conversion tool so that any future conversions you do will be a great experience, even if there is difficult legacy in MYOB.
Founder of Jet Convert
However, our experience using JetConvert had caused no end of strife in our larger companies. By inputting the balances and doing the setup ourselves, the results have been much simpler and easy to use going forward. The trade off is not having historical information in Xero which in my opinion isn't devastating for two reasons
1. You can always access your backup if required,
2. The historical information is very difficult to fix if it was incorrect in MYOB and thus transferred accross as incorrect in Xero. As the clients who will use this are moving away from MYOB, they would understand the multitudes of scraps that can be left in MYOB if not maintained by an extremely competent bookkeeper.
I'm not a naysayer by any means but from experience I would just advise extreme caution if the files aren't immaculate.
Additionally, it is great for a 'spring clean' of the accounts if you do it manually.
Service is quick, the detailed report report supplied after conversion is great and makes moving myob clients on to xero a breeze
The reality is that the Jet Convert team was:
3. Fantastic on communication of MYOB/Xero conversion issues.
Working through post conversion issues with our clients has been so much easier with the post conversion report supplied by Jet Convert on completion for each file.
I see my first review on 30th May 2014. Well since then I've had quite a number of MYOB files converted. It's a fantastic service and so so quick. I've just received my latest file back and worked through the comprehensive check list. All good. Again!
Thank you so much to the Jet Convert team. You make my life easier. Clients love it that they still have their history back to 2014 ( in this case). 6 Stars from me.