Xero - beautiful accounting software

Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

If you have brilliant ideas for innovations, you can keep on adding feature requests in the Xero Business Community, and voting on existing requests. There’s more in store, as we come up with the best way to take on your thoughts and share developments
Community > App Reviews >


Started by Xero API -   in App Reviews |Invoicing + Jobs

3.8 out of 5 stars
Based on 41 user ratings
If you are a user of Xero and simPRO, tell us how you are getting on and your experience so far. Any tips?

About simPRO

Your comprehensive software tool for Electrical, Plumbing, Security, Heat Pump, HVAC, Service & Blue Collar Industrial Contracting Businesses: 1-100 staff, check out simPRO.


Remember if you have questions or need assistance with simPRO, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the simPRO support centre or this page for information on connecting simPRO to Xero.

The best part about Simpro software are the staff.

The staff are awesome and we have always had first class service and attention from anyone we have encountered along our Simpro journey.

Messages are always returned promptly and there is always a smile on the other end of the 0800 Simpro phone line.

Well Done Simpro. We appreciate it!

Zane Mirfin, Absolutely Water Ltd, March 27, 2019


Zane Mirfin  


simpro tries to force you to use them solely for everything except final accounting. They "integrate" with xero by only sending the invoice amount, tax inclusive to xero with the job number. That's IT. It doesn't send line items for the invoice, to xero, it doesn't send notes from timesheets to xero, it doesn't send anything to xero other than the total price (tax inclusive) and the job number.

IT doesn't even talk to xero to get the next invoice number, you tell simpro what invoice number your up to and it goes off of that. But if you have recurring bills setup in xero then simpro does not check and now you have duplicate invoices.

Do you use invoice markers in Xero, I use "INV-XXXX" but simpro doesnt allow for that so simpro will only use the "XXXX"

you need to manually sync simpro to xero every time you want to send data back and forth. It does not do it automatically.

I use another xero addon to automatically email billing notices to customers, to automatically apply late fees, to send monthly statements, and to provide a payment portal where they can make payments with their credit cards, and I have a credit card processor attached to it to. Simpro tries to force you to use them for credit card processing, they have no automated capacities to email late notices to customers, you cant bring your own payment processor, you need to do everything manually with them. Because they dont work well with xero, i need to manually recreate every invoice in xero from simpro, manually copy and paste all the line items, all the prices, all the text.

Simpro is trying to do too much and it shows with a less than ideal product. They should let xero do what xero is good at, and they should focus on what they are good at, which is estimating, quoting, jobs, and scheduling. Dont be greedy and let xero do all the invoicing and accounting work.

Nicholas Kern  

I've been using Simpro for the past 5 years now and found it to be an extremely valuable tool for our business. I recently implemented in our new business and have started using the XERO integration. I am extremely happy with the seamless integration to XERO, it saves so much administration time. Highly recommend SimPRO.

Danielle Mueller  

We moved to Xero a couple months before moving to simPRO and have now been using simPRO for over 2 years.. The two systems talk to each other perfectly and they have simplified administration work for office staff, field staff and accounts department alike. We have automated a lot of things that use to take a lot of time and we now have critical, real time information, at our finger tips.

Rob Newcombe  

Simpro and Xero, perfect. Initially we had some double ups on invoices but got that all sorted and it’s a fantastic pair!

Kylie Rees  

I own a plumbing business with a team 30 and are lucky enough to use both simPRO and Xero. We find that the integration is absolutely seamless. They speak to each other beautifully.
My work colleagues also find it very workable and easy.

Edward Clark  

Switching to Xero from MYOB to better integrate our Simpro Project Management platform has been an extremely positive experience. After 12 months of Xero / Simpro we have been able to reduce data processing time by 50%. The two platforms integrate seamlessly and have allowed us to minimise administrative staff which has had a direct impact on our bottom line.

Florian Popp  

Having used Simpro for many years I believe Simpro to be is an amazingly powerful software/ tool. It works simply but well with Xero.My only suggestion would be for the line descriptions within Simpro to actually populate the line items within Xero so that the two mirror one another and reduce the amount of time needed to jump between the two packages. Otherwise I give it a definite thumbs up!

Brooklyn Eastgate  

Our company has been using Simpro for about 8 years and integrating into Xero for the last 4 years. Both systems work seamlessly now but in the beginning the transition to integrate was a nightmare! Support from Simpro was not the best, as every time a call was made the situation had to be repeated over and over with several different operators despite a reference number to the case being provided. Problems were eventually resolved but not before many considerable and unrecoverable hours (in the words of Simpro's CEO) were spent in the process! For a large co-operation this may be absorbed but for a medium sized business the impacts are ten-fold.Like many other comments on this forum, there are many promises made but they are slow to eventuate.

Overall the system supports our business needs adequately but I do think improvements can be made on both sides. Perhaps customer feedback on this forum could be used as a basis to start these improvements.

Aside from the above point, I would agree that receiving a call, being asked to provide feedback and then being sent instructions how to post feedback on this forum before Simpro is due to present at the XeroCon, demonstrates a reactive rather than proactive company culture.

Joanna Kartheritsas  

When initially engaging simPRO we decided to move our accounting from MYOB to Xero as Xero seemed a sensible bolt on to the simPRO package
It has been the best move that we have made since starting the business & simPRO / Xero have been a very powerful combination for our electrical business
We would strongly advise any business to have a chat to either simPRO or Xero to see if this combination would work for them

John Knight  

We have been using SIMPRO integrated with XERO for nearly 5 years now. The data transfer is seamless and works well.
SIMPRO is great at Job & Asset management, and XERO handles the financials and payroll.
We have had no real issues with this integration, and you can even mark items as exported if you don’t need them transferred to XERO. From within the Xero invoice page you can even go straight to the invoice in SIMPRO with just one button.
We use SIMPRO to track inventory between the warehouses and vans.
Filed staff use the CONNECT mobile app which is a definite time and paper saver (ie: JSA’s part of the CONNECT app, Field notes on line etc.) We hardly ever see our techs at the office anymore. Hardly anymore chasing of paperwork. (Techs are great, but face it, how many are great at the paperwork?)
I have had no issues with the customer support from either SIMPRO or XERO. You can chat directly to support in SIMPRO (based in Brisbane) via the SIMPRO interface. If they cannot answer your question they escalate it to someone higher and try to work out a solution.
SIMPRO is constantly making improvements and indeed has a “Submit Idea’s” area – if you have a good idea and other users think so SIMPRO endeavour to implement it.
I would recommend SIMPRO and XERO to any trade based business.


I have been using Simpro for about 4 years and have been integrating it into Xero for about 2 years. The integration is seamless and saves alot of time. I have had no issues and if you do not need something to flow through you just mark it exported and it stays in Simpro. With a push of a button on the Xero invoice page you can go straight to the invoice in simpro.
Simpro is great for tracking your inventory between the warehouse, vans and jobs. You can create PO's direct from your job or by using the catalogue.
I have had no issues with the customer support. If they can not answer your question they escalate it to someone higher and try to work out a solution. Every business is unique and they try and accomodate your individual needs as much as possible. Sometimes you need to take a step back and think about how Simpro wants you to do something rather than the way you are used to doing it.
Simpro also offers mobile licences which the techs can use in the field. This is definately a time saver and no more chasing paperwork. The techs no longer need to come to the office as much as they have all the information they need on their phones including JSA's etc.
Simpro is constantly making improvements and has come along way since I started using it 4 years ago.
I would recommend Simpro to any trade based company.

Sue Cook  

We have been using Simpro and Xero for almost 2 years, as a small business Simpro and Xero integration works fine for us.
Simpro is a very user friendly, I think I have to learn more what Simpro can offer, Purchase Orders I have to enter manually in Xero and the rest of accounting reporting all done in Xero. So far we are happy.

Melanie Armide  

Creating purchase orders out of Simpro doesn't allow for the purchase order number to flow into the Bills (Purchases) in Xero. This means to check that the right purchase order is being used, it requires the additional steps of going back to the source document as entering is done through Receipt bank it can't populate that information into another field.

James Hoger  

Our company has been using XERO and simPRO for the past 12 months. The integration between these 2 leading softwares is seamless and efficient, saving us literally 10's of thousands in administration costs annually. Thank you XERO and simPRO.

Anton Oud  

Simpro looking to continue to improve things. Will look forward to a price reduction in their new data feed function. Definitely some good stuff coming through.

Matt Latham  

I’m having similar issues Simpro connect not customisable to the spec we want and need. Even gave the sales rep a full wire frame with screen shot of every screen we needed along with file out put we need. Simpro seem to have attitude that one package fits all companies

Not happy wasted my time and money

jonathan mayers  

We have it for almost two years, and we are more than happy with SimPro. The integration with Xero works perfectly.

Walter Gonzalez  

I am shocked to see some of the negative reviews on the list. It almost seems like people are referring to another company. My name is Ray Paz and my company has been using simPRO since 2013; 5 years now. I spent roughly 4 years searching and trying different "solutions" and none of those I tried came even close to what simPro offers. In fact, if I wouldn't have had adopted the system, I would have probably been out of business a long time ago.

Issues we had that simpro solved: Simpro excels at job costing. We were no longer in the dark regarding whether we were making money on a project; we know our projected margins from the get-go. The techs are able to pull from mobile app catalog item prices and specs on-demand from a catalog of 40K+ items lines, from 10 different manufacturers. We can control inventory across all our trucks and warehouses. Techs are able to pull on demand from a mobile app the history of more than 3K+ assets. This was a major issue, as most software out there is designed to add one piece of equipment to each job. Simpro allows to have virtually unlimited pieces of equipment per job, and write troubleshooting notes in each individual equipment, as required on site, as well to pull history notes based on serial number, barcode etc. Freedom, the owner knows where each of our techs is and what's is going on in the company whether in town or on vacation across the globe.
Vast number of reports pretty much for anything related to profits, costing, performance, etc.
No paper trail, all signed forms, timesheets, pictures etc. are stored within each job record.

Through the years I have contacted tech support a handful of times. They have always fixed the problem right away or in a timely fashion. The only time they couldn't help me was at the beginning when I was expecting the system to do what I wanted, not what it was designed for.

We are extremely happy with the solutions and freedom simPRO offers. I would recommend simPRO to anyone in the trade industry. I'd highly recommend taking some type of training and the time to setup the system properly.

Ray Paz  

Can anyone advise on how to bring in WIP to Xero? The WIP report in simPRO does not identify material and labour cost not yet invoiced.

Robert O'Halloran  

My opinion
It is unfortunate to see software providers try to influence forums like this in an attempt to raise their average rating by having "Friendly Clients" post disingenuous reviews. I assume many other app providers do that on these type of forums but I am commenting here because we have experience with Simpro having used it for about 5 yrs and recently departed.

Simpro has some great features but it also has some pretty bl**dy averages ones but the in the end we left mainly because we were tired of waiting for the promised improvements, commitment to dates that came and went.

Having done a bit of research we did change to a competing product and it by no means is perfect either but I would honestly say it is better, we are not fully committed yet. I think they are all going to have issues and the majority of us are looking for a product that does not exist.

As for the reviews on this page, the majority of the people with reasonable intelligence can clearly see the "Simpro friendly" 5 STAR reviews for what they are. You cant have posts from the likes of "Steve Harding" asking for advice because the simpro integration does not import COG's and having to manually input data as he was told by Simpro. Then have another post a couple down giving them 5 stars and stating " how simpro integrates seamlessly with Xero" how great the product is, how $35 millions dollars has just been invested and how much better it is going to get, Com'on really?

3 out of 5 from me but I would not recommend it
Damon Hill
ICON Security Systems

Damon Hill  

We are about 12 months in with Simpro Service now and find it works really well.. (there is always a but...)
-Technicians on the road can not create purchase orders to add stock to their vans.
-If they only use part of an order, they can't allocate the balance back to their van, you have to manually do it.

This is a major headache for us, and is causing us to look elsewhere.

It is an option in the Enterprise version of the software, but they MAKE you spend thousands $$ on training before they let you upgrade. They won't let you just upgrade Simpro Connect App, they make you upgrade your entire system, even thought just about everything in it is irrelevant to us.

I understand that a lot of people are a bit silly and don't want to spend money on training, then don't use the software correctly and end up with a bad experience, but when upgrading from Service, the customer already has a pretty good idea of how it all works and 3 days of onsite training is overkill. Half a day of remote training would be more than adequate for us.

Would love to see some better integration with licensing authorities and suppliers
- we have to manually import supplier invoices. I'm sure big companies such as MM electrical and Middys could have a direct feed of invoices into Simpro.
- it would be amazing if Simpro could have the ESV on board with filling certificates.

All in all, on the right track, but still a bit of a way to go. In saying that, I do recommend it to people as the profit/loss and productivity reports are worth their weight in gold, for any size business.

Steve Dalzotto  

We have just started using Simpro and have used Xero for 5+ years. We have a problem in that the income from a simpro invoice is appearing on the P & L in Xero, however there are no COG's appearing below the line - any ideas as simpro says we need to do manual journal entries which I find a unbelievable. We are pulling our materials from stock in our warehouse.

Steve Harding  

I thought I would just add in my few thoughts to this discussion because I was originally put off Simpro due to some of the negative comments so I went with some of the cheaper alternatives with good ratings but after finding the other cheaper products promised a lot ended up delivering very liitle came full circle and now and am thriving on Simpro.

Over 2 years ago I was looking for systems for a small but growing business (just 4 vans on the road then now 10!). Simpro looked good but some of the commenst in this thread worried me so I picked an alternate product that was cheaper and had some better ratings but it said it did a lot of things that it didn't actually do like job profit reporting. So I stuck it out for a year but then had to change because I couldn't get the info I needed. Switched to a more expensive system but was still cheaper than Simpro. Again it said it did what I needed but just didn't deliver the detail.

Stuck that out a year as well but wasn't able to support my growth. My final shot at getting it right was to go back to Simpro and to get them out to talk me through the options. And I'm glad they did. One of the team came and visited me at my shed and talked me through it, showed me what they did and because of my previous experiences I could ask good questions and they showed me how it was handled in Simpro. It is much more difficult to setup than the other cheaper systems but that's because it does so much more. We struggled for awhile but it has paid off because we out the effort in to get on top. No one else can do that but you.

Bottom line I would say is that you shouldn't rely on just online reviews for something as important as running your business because it cost me 2 years listening to other people that obviously didn't work out they had to put in the effort. If I had done Simpro earlier I would have been able to better grow my business. And here is something that is important too - only Simpro came to my place to show me the product before I bought it and sent out professional trainers to help me and the team get it running all the other guys tried to do it online and never really took the time to learn about me and my business and my goals. So take it from someone that did the rounds of the cheap and easy products - if you just want a cheap and basic system then they are great but if you want something to help you run and grow your business on then only Simpro does it right in my experience.

Steve Mahoney  

We've been using Simpro for over 4 years. While I do sympathise and recognise some of the frustration in some of the earlier posts we have stuck with it. I'm glad that we did. We use every aspect of Simpro and have also built some tools specific to our business that link directly to its Application User Interface. To see what you can do linking directly to Simpro go to: http://allsaveduk.com/services/

Simpro links with Xero seamlessly - I cannot understand how other users in this thread could have got something so simple so wrong, it does beg the question whether a fully integrated management system is for them.

Our business has grown to a point where I hardly recognise the company we were when we first started using Simpro. I'm not saying that we would not have grown without Simpro, but it certainly has made the whole process a lot easier.

Audits from our accreditation bodies are so easy, we just give the auditor a log in and half an hours training and let them see what they can find. Because we are so obviously open with them our audit scores have rocketed, with almost no extra effort!

Simpro has been and will be for the foreseeable future at the core of all that we do.

Updates are now coming through thick and fast thanks to the recent $35 million VC investment.

I am looking forward to good thing getting better....

Tom Simmonds  

We have been using SimPRO for over 2 years, it meets our business needs and proves a dream when the ISO auditors in, it ticks all the boxes. Since implementing SimPRO our business has become more efficient. The service they provide is excellent and no matter what time of day or night someone is always available to help should I need it.

Johanna Guest  

Hi M Martin, we're sorry to hear simPRO hasn't met your business needs. Like any software, we agree that interested users should make sure simPRO is the right fit for their business.

We do work very closely with all of our simPRO Enterprise customers to make sure they can achieve their desired goals and outcomes through simPRO, and we'd love the opportunity to see if we can help you any further with your simPRO system. We are committed to our customers and have just brought on our new Customer Success Manager Tim De Groot (tim.degroot@simpro.co) - he'd be happy to talk to you.

Kind regards,
simPRO Software

Sian Scott  

Hi Glenn,

Thank you for the feedback. We do understand that our implementation process can be complex depending on a business's individual requirements. Thank you for the comments about our methodologies and policies - we're always looking at ways we can improve to make sure clients achieve their desired outcomes and will take your comments on board.

We want to make sure that simPRO is meeting your business needs, so a member of our team will reach out to you directly to help work through any remaining challenges.

Kind regards,
simPRO Software

Erin Haywood  

Simpro is purely a job mgt system.
I would simply caution more in-depth checking of your objectives vs Simpro's offering before taking it on. Simpro may work gr8 for some but for us in commercial construction sector we have been disappointed by the systems rigid parameters, high data entry & duplication and the minimal customisation.
Our objective was bring client/contact/ staff/scheduling/ & form mgt under one system. Simpro looked and sounded like it did in the promo stage but for us it has failed to meet almost every objective we had. Client/ contact management is non existent with no linking between sites, clients, suppliers and no recording of history (discussions/ emails etc) hence you duplicate, duplicate. The quoting/job mgt/scheduling quite rigid, lets just say lots of steps/screens to reach your outcomes. The forms add-on, despite an extra monthly cost, is so basic that you get better customisation tools from a $15 app. In system JSA/s, SWMS again customisation so limited as to be unusable in current format as unacceptable to our clients. Our experience and comment I've heard from few others is you persevere due to your high start up investment cost! It may be right for you but just do your research/ testing to check it can meet your objectives.

M Martin  


I will pre-face this review by saying that I believe the product itself is reasonably good...
HOWEVER IF the implementation is not 100% Standard you WILL NOT BE SATISFIED WITH THE SIMPRO TRAINING/IMPLIMENTATION PROCESS - Therefore not satisfied with the solution.

We've been trying for 6 months to get the implementation of the system fixed - what simPRO call training basically assumes you either have the time OR the ability to do ALL the Data Entry yourself. In my experience I DID NOT RECEIVE A COMPLETED INSTALLATION OR EFFECTIVE ONGOING USER/ADMINISTRATION SUPPORT (Particularly as a significant part of the install needs to be un-done then re-done as the original was incorrectly set-up).

simPRO - while no-one gets it right 100% of the time - you need to ask yourself why there is so much disparity between the review your customers give you and the ones who use other products like ServiceM8...

Shame that a system which holds so much promise - is undermined by their delivery methodologies and policies. :-(


Hi Damien,
We're sorry to hear this. At simPRO we pride ourselves on providing clients with exceptional customer service, so thank you for your feedback about our ticket times and communication. We will be working on ways to improve how our Support and other staff are trained, and how they communicate with our clients, to improve the experience for you and our other clients.

We've been listening to your and other clients' feedback about Connect, and have recently pushed out a number of releases to improve it, including the latest release this week that we've found has fixed remaining issues for some clients.
We are always working on new releases for our software, focussing on improvements that clients have requested or have flagged as not working as optimally as they could. Unfortunately this isn't an instant process; for each change we have to plan carefully and test to make sure our improvements, changes or new features work smoothly with the rest of the software. We understand this can be a slow and frustrating process for people running their businesses and are looking to see how we can continue to improve this in future.

simPRO Software  

simpro support is tearable average ticket closure time is 8 weeks and mot of the time they will close unresolved tickets so you have to start over and the attuide is it's something you have done until you can prove that the software has major bugs then you start the process of being told it has been esklated to development at this point you will wait 4 weeks for a question on the bug you identified to support a month ago while development is scratching their head you will be losing money

Simpro connect mobile app doesn't work hangs up all the time we stopped using the simpro app and went over to laser pro witch is the old connect app it get you away from the the new disaster bug. Witch is a bonus note there are still bug in this app but the are frustrating note actually costing you money

Simpro numbers what can I say if you manually check the soft ware report and finical numbers you have showing they will be different in a different area so you can't trust the numbers you are running your business on.

After using this software we have pointed out all of the above and much more needing to be fixed. But the company is not fixing any of these problems we have been attempting to work with them for more than 6 months all the way to the head of australian operations, one of the directors & head programmer with little resolution.

Sad to say what was a good peace of software 5 years ago is now a basket case.

So if you are looking at this software and are my opisition please use it if not run there are lots of other options out there.

Damien Sfetcopoulos  

We have been a UK simPRO Enterprise client for over 2 years, we utilise the software end to end to effectively run our business, field engineers & client assets.

Due to how comprehensive the software is, the implementation and training of the system is absolutely vital and understandable that it is a standard commitment and subsequent cost associated with this onsite, face to face support.

A very comprehensive job management system.

Debra Charles  

Which version of SimPRO do you use ?

We use Service which is great
We use Xero too which is great
However ...

Xero customer service is great

SimPRO is very slow and seems to get back to AU and no one has answered our queries - the SMS system has not integrated and neither has google

The biggest shock was to be told that it will cost us £2500 to move up to enterprise not the additional monthly cost on the web site

We agree Mathew in tech in the UK is very good but could not solve our problems

Still give the base program five stars !

One thing to remember it is not that we are picky or critical but SimPRO is a premium product - CLik Software the leading UK desktop product is half the price - but not cloud based. so for an investment of £1100 a year we do expect premium service and add ons to work. So to encourage us to invest in enterprise we really are looking for more. We work from Middlesbrough in the North East of England so we have to work very very hard for every penny.

Update 13/04/2016

Love the program - but the technical support is appalling - the uk staff are very helpfull, but the AU support staff seem very slow - many of the add ons do not work and the SMS - a basic in UK business still does not work. Lets see how long it takes !


So nice lady phoned back but still they cannot get options to work - and this is their program.

Sent another request to get address on purchase orders see what happens

Still love the system but they really are useless at support.


Would like to know which version of Simpro Damian uses, we use Service which is very good and few bugs, however we feel Enterprise was lacking in reporting with a lot of information stuck in the program.


Update Simpro seem to be getting their act together with more updates so we are very pleased, however the inability to have a letter form in the customer section makes communication hard, so we need to link insightly to xero, the crm section would be better if the use of forms were improved. The lack of a site equipment database for a service program means we still cannot give it 5 stars.

John Spence  

We have just finished our 2nd day of training with Simpro. We linked the software to Xero without any problems. It became apparent today just how much easier running the business will be through Simpro. It's user friendly and has delivered on all the promises that were made via the sales staff. Wouldn't hesitate to recommend Simpro to any of my friends and clients.

Updated: 1st May 2016

Our Implementation is now nearly complete.

The Standard of our training with Ben and subsequent support sessions we have found to be excellent.

The technical support, customer service and account management both AU and UK are both proactive, supportive and diligent.

A premium job management system with a clear expertise in our industry sector. We are looking forward to a long successful working relationship with Simpro.

David Buckley  

Our experience with SimPRO Software has always been a very positive one. The software is easy to use and the feedback has been 100% positive from the clients we've introduced it to.

Their customer service has been excellent, our contact at SimPRO is Mathew Wray and he has bent over backwards to help us with any queries were had.

All in all we are very proud to be working with SimPRO and look forward to continuing our working relationship.

David Oliver  

Hi John,

On the pricing and products page (https://simprogroup.com/uk/products-pricing/) under the 'Enterprise' banner, you will see the pricing is £69 / month per office licence*†. Directly below the 'Enterprise' banner you will see the terms: *Does not include implementation & training. †Pricing VAT exclusive.

This applies to our 'Enterprise' and 'Corporate' solutions. Our 'Service' solution doesn't require on-site implementation or configuration as this is a smaller product designed for repetitive service and repair work and has a self learning tool built into the product to assist users.

Our Enterprise solution does require on-site implementation and configuration as it has many more features and functionality designed specifically for projects, asset maintenance and detailed reporting.

Our on-site training and implementation requirements differ for each clients needs. Please don't hesitate to review a case study here: http://thejourney.simprogroup.com/growth/dan-ogden/breaking-free-from-the-office/ from one of our UK clients who talks about their experience implementing the software into their business and what gains they have been able to make as a result.

I'm sorry that you feel our staff were dismissive. We pride ourselves on our personal approach so your comments have been passed on to our sales team.

Please don't hesitate to contact the simPRO UK Team on 0800 622 6376 or respond below with any further questions you may have.

Kind regards,


Erin Haywood  

I agree we looked at SimPRO service and it seemed very good, so we decided to order Enterprise - WHAM no one mentioned on the web site the Compulsary Training cost - £2500 so the cost is not £ 69.00 a month the sales person was to be blunt dismissive. So we have reported the site to the ASA as misleading. The product seems good but the staff seem arrogant. We wanted to move from a competitor and £ 1200 a year income seems a good deal to me but for SimPRO this seems not to be enough.

John Spence  

Sorry to hear about your experience there Tim. It very unusual for our sales guys not jump on an opportunity to demo the software.

I've asked the QLD Sales team but your name doesn't ring a bell. Normally you'd be contacted the same day if not the next once you make an enquiry.

Glad to hear your happy with ServiceM8. If ever you'd like to get in touch, give us a call and press 2 for sales.


Brad Halcrow  

Hi All
We had an experience much the same as the negative comments above, the service was very poor.
Although we do not use simpro We were recommended SimPRO by Master Plumbers Ass. QLD as they have affiliation with them to support their members.
After waiting months for a response from SimPRO to start an account and set up the system as we had many questions for them (probably what you'd call due diligence), We eventually got sick of the bad service (or lack thereof) and went with another program called 'Servicem8' which were very good to deal with and suited us as a small bussiness of 7 staff.
Although SM8 may not be the greatest program on the market it is very good and very cost effective, I'm glad we went with SM8 after reading the reviews we have.
If you were to do a quick 'SimPRO review' search on google as I have done recently you will find that they have quite a few positive reviews but the negative reviews are quite severe and are far worse than many of the other job scheduling program reviews, when you have 10x 5 star reviews and 10x 0 star reviews and not much in the middle this is a pretty stark assessment of the company and something that I think they should be focusing on to improve... basically 'like our product or get stuffed'

Tim Melville  

Hi Mike,

We’ve reviewed the details of the scenario in question.

The contract is designed to ensure each party involved does all they can to qualify we’re both on the same page and to determine if the software is the right fit for your business. Obviously, it’s in neither party’s interest to pursue the situation if it isn’t going to work.

Here’s what’s we’ve learned from the correspondence:

- We raised concerns early on that the software may not satisfy your requirements
- You were very keen to keep moving forward due to time constraints, hence the trainer staying behind to exhaust every possible avenue
- You hired a 3rd party consultant to assist with your due diligence
- We offered 2 local referrals with which to get an additional opinion
- We refunded approximately 50% of your total amount paid. The remainder covers the time spent by the professional on-site trainer to proceed as far as requested. The amount is non-refundable as set out by our terms & conditions

While we are very sorry for the friction this has caused both parties we do remain satisfied we did all we could to pursue your requests.

Brad H.

Brad Halcrow  

We had a terrible experience with Simpro and are still $4k out of pocket after being sold a product that was definitely not a fit with us. We are a building company with several large projects on the go at once and was told it would be a good fit for us by the salesman.

Below is a text I recieved from the salesman after failed attempts at getting a refund,
Mike, I wanted to let you know that although I am unable to help change anything from within Simpro I do want to apologise personally for how this has worked out for you as it was never how I intended things to be. I will not forget this easily & hope to somehow make up for it in future. Thx, Gary

Looks pretty obvious to me that what management says goes and the NZ staff have little say in how their customers should be treated.

I know that Simpros response will paint me in a bad light as all comments I have seen both on here and other forums it is always the customers fault so I am just writing this incase any other building companies are about to waste their hard earned profits on this terrible program.

We were switching from Smarttrade to Simpro however after experiencing Simpro we quickly worked out we already had a far superior program.

Firstly thanks for your reply Brad, as expected always someone elses fault and never Simpros............ So, it turns out we are not the only one to have been ripped off by these guys. Since my last post I have been approached by two other companies with a similar story to ours who are now also out of pocket for $4-5k plus their time wasted. To me that is the beginning of a trend and not the kind of trend that sends people to the heights of Xero. Another interesting thing that's happened is I am now also receiving emails from Simpros potential new clients in Australia asking feedback on our experience. If anyone else out there has a similar story to tell or requires honest feedback then please do not hesitate to get in contact (not you Brad your beyond help).


Mike Perry  

Hi David, not sure if you received our email a few months ago but to stop receiving the emails; go to the top of this page, and at the bottom right of the first post select 'Cancel Email Updates'. You'll have to do this for any other threads that you've subscribed to as well as this isn't something we can do for you. Thanks.

Brittany H (Community Manager)  

I'm a plumber in Wellington - used simpro for about 18 months and find it to be really detailed with comprehensive workflow. Like Matt from Aussie Plumbers above, as a plumber I looked at other systems that yes were cheaper than simpro but as my dad always told me, you get what you pay for. Support is great with phones, emails and online chatting available at anytime. It's a big job to get up and running as it is a big bit of kit - but totally changes your business when when you take the time and make the effort to really understand the system and use it.

Terry Wilder  

Hello Katherine

I'm the manager of the Support team here at simPRO and would love to have one of my team members help you out.

Please email me with your details (including your company name, so we can take a look at your settings, plus your preferred method of contact) and I will have someone get back to you.

Michelle Denny
Client Support Manager, simPRO Software

Michelle Denny  


I use Simpro and Xero (in NZ) and find 99% of the time it works well.
Have struck a problem though with credit notes done in Xero don't appear to pull into simpro. Is there something wrong with my settings (and if yes, how do I change this)? or is this a known problem which means I have to manually delete the invoices in simpro?


Katherine Barber  

simPRO is awesome. Fully featured and powerful job management software.

Scott McNaught  

Hi Simon
My name is Matt Harriden from Aussie Plumbers and I'd like to share my experience with SimPro with you. I have been operating a commercial plumbing contracting business for the past 10 years and 18 months ago I decided to go into the domestic maintenance area of plumbing. Rather than just bolt on a maintenance department we decided to go with a whole new brand and name as the two business are very different in what they do. I also knew that we wanted to grow Aussie in size and that we would need some solid and flexible software to be able to handle this growth. We started with GeoOp initially as it was cost effective but quickly found out that it was lacking greatly in many areas that we needed for our business.

I then actually travelled over seas to Boston and visited a company with 300 vans on the road. I tried to buy that software but it doesn't work in Australia because of the way they do their dates and the tax and that company was not willing to customise their software. I did however see the software in action and knew exactly what I wanted. I came back home and found SimPro and got the rep out for a demo. I can honestly say that SimPro is the best software on the market for contracting or maintenance work and I have researched far and wide. I have been using the software for 6 months running two vans and and the office and It is very comprehensive and will give you control and reports that you wouldn't think is possible. Sure, other software packages like GeoOp are cheaper to buy and easier to use initially but you really do get what you pay for. If your a one man band and not looking to grow then you may get away with a cheaper package but if you're serious about your business, want to have your finger on the pulse with everything that happens inside your business and want to grow then you can not go past SimPro. There is a lot to learn with it and they do provide the training but like anything worthwhile, the more effort you put into learning it the more you will get out.

I am happy for you to contact me Simon on 0419 255 112 if you want more info. i hope this has been helpful.

Matt Harriden
Aussie Plumbers
1300 303 840

Matthew Harriden  

Hi Hayley,

I'm so sorry to hear of your dissapointing experience.

As I understand our Head of Support has been in contact with you to work through your issues. I'm confident we'll find a resolution very soon.

Be sure to contact us via the Help Desk if not: helpdesk.simpro.co

Best regards,
Brad Halcrow
Communications Manager, simPRO Software.

Brad Halcrow  

I have to completely agree with Matthew. I have never experienced such bad customer service, I'm going to go right ahead and say they are worse than Telstra. They are definitely not willing to help and always pass the buck as it's not the system having issues and it must be the way we have it set up, even after I adjust the settings to what they say... and guess what... no improvement!

I would never recommend this program to anyone based on their poor customer service, much the same as I would never recommend Telstra.

Bitterly dissapointed.

Ricky Quire  

I run a consulting cloud software company and have implemented simPRO into a few businesses. Previous to this I ran a project to implement simPRO into a franchise group consisting of 200+ branches across both Australia and NZ. I have found the product to be very useful, and there is a lot of inbuilt function for the right businesses.

Certainly, it could be confusing to implement at times, as the system is built with the capability to run several different workflows to get to the same end result (for example there are 5-6 slightly varying ways to book a job). I however find this to be an advantage as you don't have to make too many changes in the business to match. Most of the time required to get the product working is not learning the ropes, but analysing current business processes and procedures.

I'm more than happy to talk to anyone direct and independently about simPRO requirements, as well as current users to make sure that there is nothing simple that can be changed to remedy any current roadbumps. No promises, but happy to help. Details below.

Dan - Ocius Digital

Daniel Fairbairn  

@ Veda Konovalov

We charge for accounting links because of the deep integration we do (that requires lots of development work) plus the number of accounting products we integrate with. As a result included in those prices is full maintenance and support of the Xero link so when someone has a problem or makes a mistake, we are there to help them. That includes phone support, live chat and ticket support.

The amount we charge for other accounting systems is higher than the Xero link because they are typically harder to work with and support.

Different products have different levels of complexity and feature, so comparing prices with unrelated products or just arbitrarily not liking a a price is not really comparing "apples with apples"

I trust that this reply answers your concerns about the price

@Gillian Rossouw
Thank you for your review. Supporting our clients is very important to us. We have invested heavily as a company into support and training resources and will continue to do so as our client base grows. It is good to know this is appreciated

Lynelle Hills
simPRO software Group

Lynelle Hills  

I have many clients using SimPro (mostly electrical contractors) and they are delighted with the system from job costing/scheduling to reporting. Whenever my clients have queries on certain functions they contact support direct and we either have a two way conversation or they keep me posted progress from start to finish. I have liaised and or worked with management and sales in a team environment for just over 10 years and have always found their staff to be professional and informative at all times.

Gillian Rossouw  

After reading the comment from @Matthew Pritchard I thought I had better reply.

Gecko Security were a standard fit for the simPRO Job Management Software (we do have several hundred other security companies using simPRO quite successfully with a diverse range of sizes), but unfortunately Gecko didn't quite understand that when they asked for something to be changed beyond the standard product functionality then the system moves into the realm of customisation, and customisation is not part of the standard product and has a cost factor associated. In fact it even states in our proposal, which was duly signed by Gecko, that customisation was not included in the sale.

The customisations that were requested were a large range of specific and unique reports and forms that are not part of our standard product. There are over 90 operational reports in simPRO, we offer as many demos as requested in order for the client to do their due diligence, if these were mission critical reports/forms as claimed then one would assume that they requested to see them in action prior to making a purchase (I know thats what most businesses do before making a significant investment in systems).

Since they were adamant that they believed we should do these customisations for them for free, we offered a compromise which was to do the critical ones at our cost price.

Initially that all seemed like it would go ahead and we spent considerable (unrecoverable) time scoping the requirements, but they changed their mind and requested we cancel the order and issue a refund. We agreed to a full refund simply because we would rather not have them as a client because they pretty much proved that they would never be happy unless we did everything they wanted for free, this refund was agreed & accepted by both parties before Matthew's original post here went up, so that comment he makes about having trouble getting a refund is outright false.

However, after we all agreed that we part ways and provide the full refund, Matthew came back and said they now wanted interest on the refund. Moving the goal posts again, we refused but have honoured our commitment of a full refund.

So from our perspective, it is a classic case of unrealistic expectations that we would modify everything to their wants, never ending requests, and them constantly moving goal posts. We are happy to move on without them as a client.


Brad Couper
simPRO Software Group

Stewart Bradley Couper  

We have a client who is happy with simPro but when we phoned simPro to get the "add-on" to allow simPro to talk to Xero they wanted another $450, in addition to the monthly $40 charge. OMG!

Veda Konovalov  

Absolutely disgusted with the customer service from SimPRO. I fully paid for SimPRO based on my sales consultant promising that the software was capable of performing the same tasks as my current package. After paying my money and completing the pre implementation training I had an implementation consultant visit my office to commence the installation. At this point my consultant advised me that much of what I had been promised at the sales point was not something that could be done by SimPRO without major customisation totalling approximately $28,000. After negotiating the customisation cost, I proceeded with the implementation only to find that when I imported my contacts from XERO, the data had imported into the wrong fields in SimPRO. WHAT A MESS this program was about to make of my business. Now I am having trouble getting full reimbursement for the product. I cannot recommend this product. Save yourself the headache and speak to someone first, I have since met another business who purchased SimPRO and waited over 2 YEARS for a feature that was promised at the sales point. They have only just started to use the software after over 2 years and they had to pay upfront.

The below comment from Simpro is the first contact from the CEO that I have seen regardless of our requests for contact directly with him. The fact remains that our sales representative made false claims which resulted in us deciding to proceed with the program. These claims can be substantiated by our Simpro implementation consultant whose details can be made available privately on request.
Considering the initial outlay for our company was over $15,000 we are disappointed that the software did so little to meet our needs.
I do however recommend GEOop as a suitable alternative, great service and attitude.

Matthew Pritchard