About Stitch Labs
A must-have to manage inventory, orders and customers from all of your sales channels. Automatically updates everything in Xero - check out Stitch Labs.
Remember if you have questions or need assistance with Stitch Labs, this is not the best place to ask - this forum is for reviews and feedback only.
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Still loving it months later - saves lots of time and help and response to questions is fantastic.
I was a big fan of Stitch when I first starting using it given the ease of use once it was up and running. However, the more I have used it, the more disillusioned I become.
One of the key features for me was the way that Stitch "talked" to Xero and apparently synced and mapped all of the information to the correct Xero accounts. However, it has become clear that this isnt the case and the integration just plain and simply doesn't work and maps incorrectly. The main reason for integration is to take way the manual part of both systems data transfer and we are now left with having to manually correct entries when the incorrect data hits Xero. Very sad.
On top of this, Stitch still does not have an import product function, which again leaves the user having to manually input this data. Its very surprising given some of other vendors that now integrate with Xero offer this function and it appears this "up and comer" award winner from Xerocon US is now falling way behind the competitors.
And lastly, the COGS is only synced once a month. One would have thought that this would have been done at the same time the corresponding sales invoice was created so that it effectively matched from a P&L reporting basis. I raised this with me but just got a response they were looking into it.
Hopefully they can iron out these problems or, like one of the other reviewers, I will be left with no option other than to jump ship to one the new "up and comers"
The main flaw that I've seen is the lack of 'Purchase Order' being transferred as they happen, with transaction cost details. Currently the 'cost of goods sold' (via POs) gets transferred on the first of every month, but that's not near detailed enough for people that have new purchase orders (from different vendors) on a weekly basis. This is a must have for people that want to remain on top of their books and want to run a large company with these integrations.
We pretty much love everything else though...so far.
Don't get me started on the Stitch and Spark Pay integrations...too many feature requests to talk about. ;)
it is helpful but I was thinking to get more for the amount paid...waiting for stitch to get the XERO and AMAZON.co.uk integration sorted out hopefully.....will see
Previously we were on Unleashed, and were it not for the dearth of graphical reports produced by Unleashed as well as another integration hiccup we'd still be there. Unfortunately we had to make an 'or' call as we also run Vend and Shopify, which don't play well with Unleashed, we switched to Stitch. While the switch alleviated some problems with inventory sync problems it has created a whole host of other accounting issues with Xero.
Two of the biggest gripes are how Stitch handles COGS and the way it has posts sales into Xero. As previously mentioned the fact that COGS is only posted once a month is an absolute disgrace when real time information is key to making critical business decisions. What's worse is for the last two months that once a month function did not work and we needed to request a manual journal posting. On the sales posting side we have had to add an extra step with Stitch. All sales are posted into 'Awaiting Payment' and must be handled manually. When we used Unleashed it was so seamless that we never had 'money coming in' as it was handled so seamlessly, we are a retail operation. There are a host of other niggling issues with Stitch, but they are not integration related.
On the up side Stitch does have a decent Customer Support team, which we have spent a great deal of time communicating with over the last few months. Unfortunately, long term solutions to problems are not 'on the product roadmap at present' and the engineers are perpetually backlogged with work. Credit to them, they do come up with a band-aid solution eventually.
In summary if you are a retailer that makes use of Vend, Shopify and Xero a proper solution to handling inventory that integrates all three cleanly does not exist. Until then there is Stitch and a prayer that the next update will address some of the shortcomings. In the meantime the pretty reports and UI from Stitch should keep you entertained.
Note - It is possible that there is a setting to avoid the problem of sales posting where they do, but after spending considerable time tweaking the system we have yet to find it.