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Started by Xero API -   in App Reviews |Payroll + HR

3 out of 5 stars
Based on 2 user ratings
If you are a user of Xero and SurePayroll, tell us how you are getting on and your experience so far. Any tips?

About SurePayroll

Easy. Online. SurePayroll. Calculate wages, pay your employees and stay compliant with payroll taxes & regulations. For more information, check out SurePayroll.


Remember if you have questions or need assistance with SurePayroll, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the SurePayroll support page or see the setup instructions for connecting Xero and SurePayroll when logged into SurePayroll.

We used Surepayroll for over a year and had nothing but horrible experiences. We received a notice of an unpaid state payroll tax, Surepayroll assured us it was paid. We received the second notice, same thing. Surepayroll said it was paid. Three months later, we receive notice of an arrest warrant for unpaid taxes. Surepayroll was unresponsive, so we paid the bill and waited months for Surepayroll to pay us back. When we finally switched to a much better provider, Surepayroll filed our quarterlies to the IRS when they were not supposed to. It took four months to get that money back from the IRS.

Craig Vickers  

Our firm formed a unique professional alliance with Surepayroll about a 2 years ago and we set up all clients with their online payroll service. We offer the professional advice of a CPA firm and have the technological and HIGHLY competitive pricing with wholesale pricing. We have not found a better partner than Surepayroll for our payroll processing function in our firm.

I would like to hear the circumstance and exact situation regarding "Craig Vickers" experience with Surepayroll. Are you a business owner or an accounting firm? If you do not keep Surepayroll up to date on any rate changes, there can be some discrepancies that come up but that is the case with any provider. They are only going to use the information you provide them and if you have just a small error on set up on the front end can result in errors on the returns and cost a business to correct. Online payroll providers are meant to be a powerful tool and if not utilized correctly, I can see where some could have a bad experience. As for the fact that Surepayroll continued to file your quarterly returns, that is user error because you did not cancel your contract with them. Go back and pull your original contract out and read it.

We have been with Surepayroll for over 2 years now and have over 30 clients currently using their platform. We have never been happier with their efficiency but remember that payroll is a complicated process and unless the user completely understands it, there can be some negative side effects. That is why you use a professional accounting firm that has a relationship with an online payroll provider. We just started using the Xero integration with Surepayroll 2 months ago and must say it is the most time-saving feature we have found to book the payroll expense and associated liabilities.

Jay Jenkins