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Community > App Reviews >


Started by Xero API -   in App Reviews |Payroll + HR

4.5 out of 5 stars
Based on 62 user ratings
If you are a user of Xero and Gusto, tell us how you are getting on and your experience so far. Any tips?

About Gusto

Delightful, modern payroll that is fast, secure, and easy to use. All government payroll taxes, compliance, and filings taken care of automatically. For more information, check out Gusto.


Remember if you have questions or need assistance with Gusto, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the Gusto support center or this page for information on connecting Gusto to Xero.

@Michael Wow no kidding! I noticed how many happened on Aug 10th, as if that was a day that workers, family or friends were instructed to write a 5 star review.

I'd really like to use Xero payroll, but some of the limitations are concerning. However, after reading reviews of Gusto/ZP (elsewhere of course!), I certainly can't see taking the risk to have the taxes and filings lost, sent late, or messed up.

I can't believe I couldn't come here to see what Xero users are saying and trust the reviews, as those August reviews are hard to believe as genuine. In fact, many of those Aug reviews are by users where that was the only activity, and while that might not indicate anything on its own, I am finding it all fishy.

Jamey Weston  

Gusto is great, Xero is great, but, they do not make tracking specific employee or employees department easy. If you want to do that, it is manual. Totally rediculous for two high tech solutions.

Jill Gilliland  

I came here to see if there was a better payroll than what's included in Xero but this appears to be a service more than an add on. Not sure if that's what we want especially after reading some of the reviews above relating mistakes by Gusto but it does sound appealing. For the price I think it would be worth getting rid of a lot of the headache.

One concern is that while reading through here there is a series of one star reviews and then suddenly, all in August 2016 there are about 45 five star reviews. That's out of 65 total.

Michael Durrant  

Gusto and Xero have made running my business a breeze. Super user friendly, well thought out products. Also, any time I have a question, I get a quick response from real people that are genuinely interested in helping me succeed.

Danielle Kerr  

I really enjoy using both Gusto and Xero, and the seamless reconciliation with Gusto through Xero is so simple and great! Normally I run direct deposit for my employees, but occasionally when I write checks it's just as simple, even with reconciling. Highly recommended! Whenever I hear someone say they are looking for a new payroll provider, or are starting a new business I always recommend these two programs.

Kelsey Barber  

I have had a great experience with Gusto. Their customer support is always responsive. I've had no complaints from my clients using Gusto through the Partner program!!!!

Michele Hay  

A great product- very intuitive and easy to use. People who hate dealing with payroll love it!

Adam Shay  

Love using Gusto and my clients love it too! I haven't need to use support often but when I did, they were very responsive. The employees love the emails they receive each pay period.

Michele Etzel, CPA, EA  

great services from Gusto. Very easy to use and the payroll pretty much happens automatically once set up. I love it

Terrell Lawyer  

I love them both it made my life much easier. I used to use quickbooks for my bookeeing and payroll, it was a nightmare.
I'm in heaven now, no worries!
Thanks Xero and Gusto

Joseph Brady  

We LOVE Gusto. For years, I was using Paycycle which is now Intuit Online Payroll but I hated that the system did not impute the taxes and we would have to constantly check deadlines. Last August, we made the switch. Gusto has made the payroll process for us easier and has given us back some time to focus on other clients/other issues. Thanks Gusto! And I love the Gusto Xero integration. Yay! Go team!

Cheryl Burgmaier  

I continue to recommend both Gusto and Xero whenever the opportunity comes up. As a small business owner, my time is limited with a never-ending to do list, and with the help of Gusto and Xero I'm able to accomplish so much more. I'm one of their biggest fans!

Heather Beck  

Gusto and Xero make my job easy. Gusto mobile app is great. I wish Xero has more features on its app.

Kim Titus  

I'm a huge fan of Gusto. It has made running payroll a snap. And, when I started working with my accountant, he recommended Xero and we switched our books to that platform. One of the most positive aspects of that switch was the ability to connect it with Gusto. Both are brilliant tools and it's even better that they work together so seamlessly.

Laura Click  

I really like using Gusto for managing payroll. They help guide a novice in setting everything up, and make it easy. Gusto handles all my tax filing, I just have to run payroll every 2 weeks. My payroll data gets imported automatically to Xero.

Dan Moriarty  

Gusto and Xero have made payroll a painless process each month!

Edward Hennigan  

I'm a huge Gusto fan! I previously used QB Payroll and constantly had issues. My biggest issue with using the QB payroll platform was the customer support. I was constantly transferred to multiple people in order to solve a problem. Since I transferred all of our business to Gusto I have not had any issues! I especially love that I'm able to sync Gusto to Xero. It saves my team and I a lot of time.

Nancy Lopez  

Gusto + Xero is amazing. Very user friendly and the sync feature works perfectly!

Manuel Cruz  

We searched high and low for a Payroll company that would ease the pain points of running a small business. After talking to numerous companies, Gusto has been far and away one of the best choices we've made in any area of our business. The tools are incredibly easy to use, their interface is fantastic, they make understanding payroll easy and the support we've gotten from them has always been quick and friendly.

We highly recommend these guys!

Jake Camara  

Gusto has taken all the headache out of running payroll.

Bryan Morris  

Gusto has been great for our organization. Payroll is now easily facilitated each week and our employees love getting paid via direct deposit. Tax reporting and withholding are a breeze with Gusto so it's easy to stay compliant.

Jeremy Woodard  

I use both Xero and Gusto - as a small business owner they are indispensable and let me focus on running the business instead of the tedious stuff! Support staff at both Gusto and Xero are really responsive and helpful. And Xero is waaaay better than QBO!

James Evans  


Goran Vejzovic  

Gusto takes the pain out of Payroll and Payroll Tax filing. It is very intuitive with a great user interface. The Xero integration is perfect. Gusto is an all around great product!

Renee Bobbitt  

Love it. Makes recording payroll a breeze.

David Austin  

I use Gusto for my payroll and love it! Their customer service is first class and the Xero integration is smooooooooth! loving it

Alexandra Erman  

I've used Zen Payroll/Gusto since the very opening of my business and have always been incredibly satisfied. Having very little experience with accounting and payroll systems before, the integration with Xero has made the most daunting aspect of business ownership simple and clear. I'm thrilled that I've never hd to think twice about it and I can always be focused on what I love doing.

Lara O'Brien  

I love working with Gusto! We (Accountingprose) have tried lots of other payroll services- ADP, Paycheck, IOP and Gusto is by far the best payroll software we have used. Not only do they always do the calculations right, they are very easy to get on the phone/email to sort any questions we have out. Their API with Xero is super slick and I never have to duplicate work- this makes my life super easy. I can sing their praises all day! Gusto is the best!

Cristina Garza  

Gusto greatly simplifies our payroll system and saves our company a ton of time and money. The integration with Xero is also a great bonus.

Richie Zeng  

What's not to love? It sync wonderfully. Gusto is the best. HIGHLY recommended.


Alex Tramiel  

Love the simplicity which saves me time and money :)

Robert Prouty  

Xero + Gusto truly simplified my life from my prior payroll and accounting experience. I also appreciate how the expenditures are appropriately categorized automatically in Xero.

Sean Trice  

I have never had a problem with the Xero and Gusto together and I use the combo for 2 separate businesses

Amanda Batchler  

Yep, Xero and Gusto work great together -- saves us time & $. The days of one integrated solution are over -- now the best-n-class solutions (like Xero for accountant and Gusto for Payroll) all integrate together!

Joshua Tabin  

Gusto is fantastic. The customer service is always friendly and helpful. It is very straightforward and integrates easily into Xero. They are missing some functionality (e.g. separating out holiday pay and time sheets) but they are constantly adding new functionality to make it easier and easier to use (I think 401k integration is coming soon). They just added on benefits and the process is so much better than Zenefits. I recommend Gusto to all my clients.

Conrad Smith  

We are a bookkeeping company specializing in small to mid size businesses. Gusto is an answer to what we hoped to have in our toolbox all these years. Simple, efficient, reliable and with a very reasonable cost. But the best feature of all - autopilot!!! Love it!

Jelena Arkula  

I've used Gusto for over 2 years with our small business. Their support has been good and with only maybe 1 or 2 minor exceptions, everything has gone off without a hitch. Their integrations are a big part of why I like them - they integrate with Zenefits for my HR stuff, When I Work for scheduling and attendance, and Xero for accounting. The Xero integration works well - my only gripe is that I cannot map my employee tips to the appropriate liability account in Xero. It only allows me to map to expense accounts which is not appropriate in this case. So, before I approve the invoice in Xero, I have to edit it and fix the account that it will stick the tips in - a minor inconvenience. They did also recently raise their price, for both new and existing customers. Overall, it's a great service and a nice integration.

David Huie  

I enjoy using Gusto synced with Xero. Gusto's customer service is excellent, I have no complaints. They keep coming out with more and more features to support HR and accounting. I highly recommend them.

Lynn Regnier  

Gusto + Xero is a good platform for accounting and payroll. Gusto is pheonomenal for payroll. Gusto make the payroll process very easy and effective. I recommend it to all my clients.

Michael Grishman  

I started using ZenPayroll (now Gusto) a little over a year ago at the suggestion of my accountant, who recommended it based on its seamless integration with Xero. I can't say enough positive things about both services. The customer service of each is excellent every time and both are continually improving their respective services. I highly recommend both for any startup, small business, or entrepreneur.

Drew Burdick  

Gusto is a phenomenal platform for payroll, and the Xero "sync" feature works seamlessly. I am a huge fan of how these platforms work together. Gusto makes the payroll process fast and effective.

Nic Meliones  

Gusto + Xero is fantastic and saves so much time in reconciling books. Just set up the automatic sync to the appropriate accounts and watch it feed seemlessly into Xero. You can even setup "teams" in Gusto to separate different wage categories. Onboarding is an absolute breeze and their customer support is top-notch. I would recommend Gusto to any small business as they continually strive to make their product even better and take feedback to heart. They now also have an option to apply for 2-day ACH and multiple pay rates.

Kristie Simas  

Gusto makes my life a million times easier than before: payroll takes 5 minutes, all taxes are filed for us, and it integrates with Xero seamlessly. We also pay independent contractors via Gusto, which has been a huge help. Great customer support as well. Highly recommended!

Victoria Wenderlich  

Gusto is the best solution for small business payroll, and the Xero integration is seamless and easy to use- you simply click "sync" after running payroll in Gusto and the payroll invoice is entered in to Xero as a draft bill. Approve the draft and split it between the two Gusto charges in your bank account for tax and payroll- reconciliation is fast and easy.

On the one occasion that I needed to call Gusto for support their staff was helpful and friendly and answered my questions within minutes. I've referred several friends to Gusto and will continue to do so.

Jason Chance  

We've been using Zen Payroll (now Gusto) since the beginning and it has been one of the easiest-to-use programs that I have implemented! Everything is done online, and they even do all of the employee/employer taxes as well! The interface is simple, non-confusing, and guides you right through running your payroll! We will be using it for a long time :)

Allison McDonough  

Very seamless. We are small, but I love Gusto. Their website and their support is awesome (accurate and responsive). It really couldn't be easier from our perspective. So much easier than dealing with an accountant previously. I suppose the only better option would be lower prices and more features. I have not had any issues the other people here mention, and I hope it stays that way!

Alex Lauerman  

I had the same experience as Nancy. They miss filed and blamed me. They did an abatement and it was forgiven. Now I've received yet another notice they failed to pay properly. I'm now waiting for them to blame me. Prior to ZenPayroll / Gusto I never had a single filling issue over many years. A real shame because they have an ok interface. I preferred it as ZenPayroll prior to the big move to Denver. If they do end up blaming me I'll be biting the bullet and switching.

Todd Minehart  

It appears I am only allowed one review, so my year-end 2016 update is here.
I had to leave Gusto. After a long conversation with my account rep and a team supervisor about my concerns I agreed to give them another opportunity to make it right, with some tweaks on both ends. Their end did not hold up. The last straw for me was a client suspended payroll mid-year, then decided toward the end of the year to close the business. I e-mailed Gusto and asked them to file final payroll returns. They responded confirming. When the draft 4th quarter returns were posted they were not marked final. I e-mailed again, they confirmed again, nothing changed. As their projected filing date approached I called. The rep I spoke to asked me which form I meant. Both of them, I said. To which she replied, we don't know what you mean. Mind you, the federal 941 and 940 both have check boxes labeled If this is your final return check here. That's all I needed done, and they couldn't figure it out. The state unemployment is different, there is a separate form for that, and after much hemming and hawing they finally said they would not do it.

I'm satisfied I made the right choice in leaving. I have moved to SurePayroll, and hope that works out better.

Not happy with Gusto. It all went smoothly at first, but as they've gotten into a fast growth mode, it's gone downhill quickly. They failed to file and pay a state quarterly unemployment tax return, then tried to make it my fault. They did request a penalty abatement from the state, which was granted. Then they sent in another quarterly unemployment return with incomplete information, and again tried to make it my fault. Still trying to get that one sorted. I just learned today they failed to make a year-end 940 payment. Can't wait to see how that works out. All these on different clients. As I said, not happy.

Nancy Wauchope  

Update: So, in 2019 I decided to give them a try because it looked like they had resolved some of their issues. Far be it. I'm getting letters from the IRS regarding tax payments, payments which Gusto has, but apparently are not getting credited to my account. Tech support says it might be 4-6 weeks before a tax specialist reviews my case!! I am through trying to get help and am handing everything over to my attorney. Stay far, far, away from Gusto!

Looking elsewhere after not being able to get a hold of anyone during business hours or have my calls returned.

Steve Morgan  

I really want to like ZenPayroll (ZP). My prior experience with ADP was frustrating -- they're built for the desktop while ZP offers a fresh online user experience. However, when it comes to timely and accurate filings with the State (my biggest need), ZP has failed. ZP mailed a duplicate check (from Q4 2014) to pay my GA Q1 2015 quarterly report. Today, my GA DOL contact indicated that ZenPayroll made a payment in July but the check bounced. Completely unacceptable. I feel like I'm getting the runaround and not getting straight answers. It seems like they're always blaming someone else for the problem. I cannot recommend ZP for failure to file accurate and timely reports.

Brian S  

After a few initial glitches, which we resolved through Zen Payroll's support, we found it to be a good system for handling our payroll and were looking into making better use of its features. However, they just arbitrarily dumped us by email with no recourse for reasons that are not entirely clear. It was a rude slap in the face with no chance to address whatever concerns they might have had.

So I advise against investing time and resources into learning how to use Zen Payroll. There's no way to know if they value your business or if they'll keep you as a customer.

Thomas Beckett  

As a bookkeeping provider this service has issues.

- 4 day processing time which is an eternity
- lack of multiple pay rates for employees with different tasking
- e-mail spam for reminders. would be nice if e-mails were lumped into a single reminder e-mail if you have multiple reminders falling on the same day.
- have had multiple instances where clients reports weren't sent to fed/state agencies then clients would call me when they received letters in the mail. Then I would have to contact zenpayroll to get it fixed.

Also set up billing to your main checking account, if you forget to tranfsfer funds and you nsf their billing you get hit with an nsf fee for EVERY client you have. This doesn't include your own banks nsf fees.

They are having some real growing pains.

On a positive note they have a good interface and good customer service.

Bryant Abaricia  

This is the best payroll app by far. I have clients on ADP, Intuit and local providers and there is no comparison to the customer service you receive with ZenPayroll. Taxes filed on time, forms completed on time, reminders, seamless integration, overall awesome.

Kudos to ZenPayroll for developing a solid app.

Wanda Medina  

Jordan...there's another solution to your matching issue.

Zen Payroll creates one single draft invoice for approval. After approving it, go to the payment section and edit the amount paid to match the amount of one of the two bank drafts, complete the bank account & date details and save it.

You'll then be presented with the screen showing outstanding invoices. One of those will be the "remaining" balance for the (other) Zen Payroll draft. Click on that invoice and enter it as a second payment (along with the bank account & date details).

When the drafts appear in your account from your bank feed, each will show up as "identified" to the appropriate amount, so you can then click "ok" twice and be done.

This is not any "easier" than the "split payment" approach outlined in Dean Wilson's link unless you have a whole lot of transactions to wade through in the reconciliation.

I prefer this approach because I need to edit the "draft invoice" that comes across from Zen (before approving it) in order to allocate gross salaries & wages across different expense categories ...something which Zen is not capable of doing at present. It's easy enough to do all of this at once (and editing the invoice is a lot "cleaner" than reallocating variable wage amounts by manual journal entry each time you run a payroll).

Updated 12-9-15 No longer need journal entry to allocate wages, they fixed that and it works very well...but I still create two payments to make things cleaner when reviewing the transactions. Since I can only post once-per-thread, what follows addresses Terrance's concern below (on Dec 9)...it might be a good time to switch to bi-weekly payroll from semi-monthly. The government is about to eliminate most lower-level exempt salaried statuses by doubling the salary level for an exempt employee, so there will be a LOT more people eligible for overtime. Overtime calculation is easy on weekly and bi-weekly payrolls, but it's a pain for monthly & semi-monthly calculations. The two extra payrolls per year don't cost you any more than the 24 payrolls would under their pricing plan.

John Brougher  

I will need to Debbie Downer on this product. While the product seems to have good ideas, it does not seem to be fully featured as many other platforms. We switched over at the beginning of this year from a non connected system. After two payrolls, we are going to undertake the pain of reverting back to previous provider (for 26 employees).

Things I like -
1. Integration with Xero
2. Charitable giving setup
3. Ability for employees to self service on bank accounts, withholding, etc.
4. W2s are included in the price

One thing of note, by default, the ZP "you've been paid" email notice contains all of the employee's pay information in the email. You can have this turned off by calling in, but there is no instruction/information on this on the help page. The "you've been paid" emails usually start arriving around 10:30 ET on the day the funds are deposited into the employee's accounts.

Things we do not like
1. Processing time of four business days between submission of time and deposit of funds. For example, most companies pay hourly workers on a Friday, one week in arrears. With ZP, you normally have to process hours on Monday of the week you want the deposit to occur. Most other payroll processors allow you until Wednesday. If there is a holiday during the payroll processing week, it requires you to submit payroll hours not on Monday, but on the preceding Friday (often before the work hours are complete for the hours you are paying).
2. No options for different vacation and sick time policies other than accrual
3. No support for different pay rates, such as holiday or piece work
4. No support for running payroll be group/division/location. (We have employees in six states, with three divisions)
5. No support for designating payroll shareholder (important for S corporation owners)

In all, if you have one location with mostly salaried employees, it would work fairly well, After that, the product suffers from just being too new.

PS - Jordan - your matching issue can be addressed using this ZP info


Dean Wilson  

I love ZenPayroll just like the people above. I do have a question about its integration with Xero.

Xero syncs each payroll as a Pay Item to be approved. The Pay Item once approved can be matched in the reconciling. But, there's a small problem (at least for me). ZenPayroll debits my bank account twice each payroll--one debit for the employee pay and one debit for the payroll taxes. When I choose "Find & Match" so that I can link the Pay Item to the bank transaction, I can only choose one Pay Item. This means that I can't reconcile because the amounts are different (the Pay Item is the sum of the two transactions so the total is always out).

Can someone help with this? It could be me...


Jordan Mills  

We have been using Zen with our clients since it fist came to Massachusetts and we love it. The interface is simple yet powerful and the customer service has been top notch. The best part for me has been the comments from several clients about how much easier it is for them compared to other systems they have used in the past.

The integration with Xero is excellent as well. The data flows quickly and accurately into Xero and I never have to wonder if it is working properly.

Mark Chapman  

I had so many great things to say about ZenPayroll that I felt compelled to write a blog about them last month.

Until I switched to ZenPayroll, I didn't understand how truly different they were from IOP, Paychex, and ADP (all of which I've used). My favorite example happened just in the past week or so when our employee moved to CA and the system basically said, "Hey, I see you have an employee now in California. Do you have a state ID, or would you like us to apply for one for you?" Seriously??!?! So awesome.

If you use ZenPayroll, you should also check out the integration with Zenefits and T-Sheets.

Patti Scharf  

Zen is awesome, and with the recent cross-functionality with T-Sheets, approval of timesheets has never been easier. I have clients that can run payroll for dozens of employees in less than 5 minutes.

Ahmad Abdul-Qadir  

ZenPayroll is awesome - I like how it automatically syncs with Xero, but also the guys there are very helpful (both as a source of information - check out their blog - and a source of help). Takes care of most of our payroll needs and I'm looking forward to them growing and providing even more services.

Pulkit Agrawal  

I have clients on both Zen Payroll and ADP integrated with Xero. I must admit, unfortunately for ADP, I do prefer Zen Payroll. It's easier to set up, easier to sync with Xero for each payroll period, and the folks there are quiet lovely and very quick to help.

The one caveat is that they are still building out some features, like the clocking in option (coming soon! yay!) and some opt-out email preferences. Even with that being said, I still highly recommend them!

Kirsten Barrie  

It's pretty tough to imagine life without ZP. They pretty much do everything and provide amazing service. I don't even really worry about Payroll at all, or taxes, or documentation, or really anything.

Ryan Noon  

I have enjoyed everything about zenpayroll - great customer service, simple product, and extremely intuitive - pretty much everything you would want, especially for a small business like mine.

raymond bonneau  

We love using ZenPayroll! It's easy, simple, and beautiful!!

Michelle Galan  

Just too easy and awesome :)

Vladik Rikhter  

I have used other payroll services, including B of A and paychex, and in every category zenpayroll blows them out of the water. It is ten times easier to use and understand, its the cheapest option for us, and the setup took exponentially less time than any of the other services. In short, zenpayroll is the most modern payroll service provider out there. When I was with Paychex, I never felt like they were on the cutting edge, just trying to play catch up. Highly Recommended.

Zack Cram  

Nothing but good things to say so far. It is super easy and fast to set up new companies and employees. The customer support is also highly responsive. And the pricing is transparent.

Blake Oliver  

I really enjoy using Zen Payroll, especially after switching from ADP. I've also used simplepay and paychex for clients. The biggest positive is that my clients understand how to run their payroll and mange employees in Zen. With other payroll software I find they are frustrated. If someone has clients in California and Texas I would suggest it be your first payroll choice.

Avery Dorland