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Email Send As @company-name.com not message-service@post.xero.com

Started by Chris Neophytou in Feature Requests | Idea

Proposal:
Email Send As @company-name.com (not message-service@post.xero.com)

The new feature: http://blog.xero.com/2013/06/more-control-over-your-emails/
introduced on June 17 2013 has introduced the mandatory display of message-service@post.xero.com from outbound emails.

A feature in line with the proposal would:
- improve user corporate branding adding value to their business
- resolve the potential for confustion and save time to explain the reason for a strange email
- save user customer goodwill thereon
- improve user-Xero trust

I expect the full brunt of the update to hit Xero support circa 1st July when users normally send out auto-emails. If Xero could resolve this by then that would be fantastic.

useful related posts:
https://community.xero.com/business/discussion/65521#answer1958120
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Relevant Community post here: Email Settings - Using Company SMTP Server for sending.
Cheers, Brittany
Official Xero Reply
Hi everyone - since we made these changes in 2013 we've been upfront in our decision to use Xero domain to send messages on it's security merits. Now, at the end of 2016, the information here is still relevant in understanding our thoughts here.

To give a bit of background - Xero is the message sender to ensure email deliverability and protect against spam/email spoofing. Another aspect is to ensure IP addresses aren't blacklisted (which would stop message delivery). In addition, we're able to diagnose sending failures quickly due to the ability to diagnose sending logs and control of SPF, DKIM and DMARC authentication.

As part of the changes to Xero's platform we've also re-built our mail infrastructure. A key requirement in this being the ability for messages to be sent from customer's email servers (3rd party or otherwise), with their domains. We're vested in getting this done, but are currently in discussions on how best to support this; while maintaining the ability to assist our customers. This includes looking into alternative avenues for you to access your invoices, such as bulk messaging with Xero and integrating with Gmail and Outlook. Expect more detail in the new year once we've firmed up some of the decisions.

There are many potential solutions, but we want the ones that are best for our customers.
 

Kelly M (Community Manager)