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Email Send As @company-name.com not message-service@post.xero.com

Started by Chris Neophytou -   in Feature Requests | Not planned

Proposal:
Email Send As @company-name.com (not message-service@post.xero.com)

The new feature: http://blog.xero.com/2013/06/more-control-over-your-emails/
introduced on June 17 2013 has introduced the mandatory display of message-service@post.xero.com from outbound emails.

A feature in line with the proposal would:
- improve user corporate branding adding value to their business
- resolve the potential for confustion and save time to explain the reason for a strange email
- save user customer goodwill thereon
- improve user-Xero trust

I expect the full brunt of the update to hit Xero support circa 1st July when users normally send out auto-emails. If Xero could resolve this by then that would be fantastic.

useful related posts:
https://community.xero.com/business/discussion/65521#answer1958120
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Relevant Community post here: Email Settings - Using Company SMTP Server for sending.
Cheers, Brittany
Official Xero Reply
Sorry just coming back to this a bit belatedly. I know you're aware of this other request, but I'm going to merge this there to keep all of the feedback together. The fundamental reason why emails are sent the way they are, is to ensure that your emails are received by your customers. Allowing for an option of how emails are sent in the back-end of Xero would simply be far too complex.

One option you might like to look into is Online Invoices. When you create the invoice, you now have the option to 'View online invoice'. When there, you can save the PDF, or copy the link to the online invoice - both of which you can send to your customer in an email from your own email client.
 

Brittany H (Community Manager)  

Best Reply as chosen by Brittany H (Community Manager)
@all - as promised, we've just finished writing up a document, to help explain how emails are sent from Xero and to address the concerns several of you have raised on this thread. Note that while we have no immediate plans to make any updates to this area, we are not ruling out future enhancements.

Also, regarding the NDR bug - this has now been fixed, apologies for the issues this has caused.
 

Andrew Tokeley (Xero Staff)