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Email Send As @company-name.com not message-service@post.xero.com

Started by Chris Neophytou -   in Feature Requests | Not planned

Proposal:
Email Send As @company-name.com (not message-service@post.xero.com)

The new feature: http://blog.xero.com/2013/06/more-control-over-your-emails/
introduced on June 17 2013 has introduced the mandatory display of message-service@post.xero.com from outbound emails.

A feature in line with the proposal would:
- improve user corporate branding adding value to their business
- resolve the potential for confustion and save time to explain the reason for a strange email
- save user customer goodwill thereon
- improve user-Xero trust

I expect the full brunt of the update to hit Xero support circa 1st July when users normally send out auto-emails. If Xero could resolve this by then that would be fantastic.

useful related posts:
https://community.xero.com/business/discussion/65521#answer1958120
Official Xero Reply
To reiterate what Andrew said earlier, there were issues when sending invoices by impersonating email addresses. By sending your invoices from the message-service address, there’s a much higher chance of them being delivered. Whatsmore, the subject line will always say who the email has come from, and you can set the email address that you’d like replies to come to.

We’re not planning to change how this works, but hopefully this helps you all with understanding why we do this now.
 

Matt O (Community Manager)