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Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

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Community > App Reviews >

BigCommerce

Started by Xero API -   in App Reviews |eCommerce

4 out of 5 stars
 
Based on 2 user ratings
If you are a user of Xero and BigCommerce, tell us how you are getting on and your experience so far. Any tips?

About BigCommerce


Build and grow a successful online business with BigCommerce, plus automatically sync sales and customer data with Xero.
For more information, check out BigCommerce.

Tip

Remember if you have questions or need assistance with BigCommerce, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the BigCommerce support centre or this page for information on connecting BigCommerce to Xero.

The integration between BC and Xero works well. Here a few suggestions for improvements that would certainly benefit our business (and hopefully others).

1. Information in the order comments box is not passed from BC to Xero. We often include details such as PO numbers or delivery dates in the order comments. If we then choose to send the invoice to the customer via Xero this information has to be re-entered manually.

2. We are unable to set a default due date. We offer net 14 day account terms, the default due date applied to invoices imported from Big Commerce is the same as the order date.

3. Formatting of the item description in Xero could be improved. Each product attribute/customization of an item has should be listed on a new line to improve readability.

4. Free Shipping is not imported from BC to Xero. If we offer free shipping ($0.00) this line item is not imported in the Xero as part of the invoice. This does not affect the total price of the invoice, but the matter of shipping cost is left ambiguous as a result.

5. The importing of billing and shipping address, isn't great. If the billing and shipping addresses are different, the billing name and shipping address get combined and the resulting detail on the Xero invoices are incorrect. It would make sense for xero to accept the billing address details only.

Anyway, these are just some suggestions. These are things that are holding us back from using Xero as the exclusive medium for sending invoices to our B2B customers. Keep up the good work!
 

PAUL WEST  

Hey team - this page is purely for the review of Big Commerce. If you'd like more specific help on the integration please do reach out to their team. Cheers
 

Brittany H (Community Manager)  

Can someone please help us with settingup our xero account with bigcommerce?
 

Hrisanthi Sfetcopoulos  

This is likely a late post, we have a ton of options available for BigCommerce users ranging from integration to POS such as Vend, or Inventory Management systems such as TradeGecko. We have an ecosystem of integrations built around these solutions.
 

Wayne Thompson  

Hi,

I've been trying to get the integration going and failed. Are you still using it? is it still working for you?
 

Jason Lewis  

BigCommerce is certainly easy to use, but we're yet to integrate them. We have however posted a BigCommerce review which may help others in evaluating what ecommerce platform to use as most now integrate with Xero so more factors need to be considered, with support and pricing the big ones.
 

Small Business Web Designs  

I've been using this integration between Xero and BigCommerce for two months now, and it's been working nicely. There's only one thing I believe could be improved: when something's wrong and the sync cannot be done, you don't get an email or any kind of alert. This could be useful.

Other than that, great and seamless integration.
 

Flavio Quintela