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Community > App Reviews >

Square by Amaka

Started by Xero API -   in App Reviews |Accountant tools

5 out of 5 stars
 
Based on 22 user ratings
If you are a user of Xero and Square by Amaka, tell us how you are getting on and your experience so far. Any tips?

About Square by Amaka


Connect Xero and Square to automatically sync your Square transactions and keep track of Square fees, tips, refunds, and more.

For more information, check out Square by Amaka.

Tip

Remember if you have questions or need assistance with Square by Amaka, this is not the best place to ask - this forum is for reviews and feedback only.
For general support, check out the Square by Amaka support centre.

Thank you @Chantel Cawthorne for sharing your positive experience with Amaka's service and the support that you are getting as well. We are always here to help if you need any assistance in the future. Thank you once again for taking the time to share your feedback with us.
 

Amaka Team  

Excellent customer service from Pamela @ Amaka. Very knowledgeable and extremely helpful. Highly recommend this product based on exceptional support and service.
 

Chantel Cawthorne  

Thank you @JoanHazlett for recommending our service and for sharing your feedback on how the integration by Amaka has added so much value to your business. We are also happy to know that you feel well supported. Once again, thank you for your fantastic review.
 

Amaka Team  

Pamela Calilung was excellent in getting a few setup problems fixed. Nothing was a bother and it is all working excellent & it is self balancing . This has made it very easy . Would recommend app
 

Joan Hazlett  

Thank you Harry for sharing your feedback on how smooth & easy the whole set-up process was and that you're happy with the support we have provided. Please let us know if you need any assistance in the future. @HarryKatsanevas
 

Amaka Team  

Been using SQUARE for ages and only recently discovered the integration with XERO! This will make everything so much easier. Also had a zoom session to get everything set it and the whole process was painless and amazing.
 

Harry Katsanevas  

Thank you Shahid for sharing your feedback with us. We are glad to know that we have added value to your business and that you are happy with the support we provide. @Shahid

Thank you Joanna for taking the time to share your feedback about your great experience with Pamela. Please do not hesitate to get in touch if you need assistance in the future. Once again, we appreciate your time! @JoannaMarieWuthrich
 

Amaka Team  

I am so amazed with Pamela!!!! Very knowledgeable in Square and Xero. She's pleasant, professional and very patient. Superb support!!. Now I understand better our Square transactions :) Happy client here!
 

Joanna Marie Wuthrich  

The app looks amazing. I was helped by Pamela Calilung to complete xero integration process. Really like the product and great customer service
 

' Shahid  

@AlexanderGlover Hi Alexander, thank you for taking the time to share your feedback with us. We are happy to know that our amazing support team helped you resolve the issue and in turn, you have a happy client. Please feel free to reach out if you have any queries in the future. Once again, thank you for your positive review.
 

Amaka Team  

The support was fantastic, they walked me through disconnecting on old integration that was causing issues for a client and connected a new one. Very quick and my client is super happy with the result.
 

Alexander Glover  

@ArianGorjy Thank you for sharing your feedback to the wider community. We are glad to know that you are happy with our service and support. Please do not hesitate to get in touch if you need help in the future. Once again, thank you for your positive feedback.
 

Amaka Team  

Very happy with the customer service received from Amaka
 

Arian Gorjy  

Hi Carl, thank you for sharing your great experience with how Pamela has helped you through some difficulties that you encountered. We strive to address customer issues and queries the best we can and we have happy to know that we delivered. @carllearson
 

Amaka Team  

Hi Maurie, thank you for sharing your feedback with the Amaka team. We always strive to deliver a great customer experience and we are glad to know that you are happy with the integration and felt well supported. @maurietaylor
 

Amaka Team  

I had a couple of teething problems with the integration but with Pamela's help, we very quickly had it resolved. I know others have commented on Pamela's expertise and they are spot on. Incredibly knowledgeable on Square and Xero. Thanks so much Pamela.
 

Carl Learson  

Have now had a few screen shares with Pamela and she is an absolute gun. Not only with Square but with Xero, recoding and her Accounting knowledge. Unbelievably good and helpful and very patient with me!
 

Maurie Taylor  

@AnnePavlakis Thank you for taking the time to share your positive customer experience with Amaka. Your kind words are greatly appreciated and we hope that you won't hesitate to let us know if we can help you in the future!
 

Amaka Team  

@YvetteMuir Thank you for sharing your fantastic experience with our customer success team. We are pleased to know that you feel well supported, as we continuously strive to deliver excellent customer experience. We're here to help!
 

Amaka Team  

Lucky to have Jibrel and Pamela from Amaka help with the integration of Square and Xero. Amazing service and knowledge. Not only did they fix everything up they were patient and lovely to deal with. Highly recommend.
 

Anne Pavlakis  

I've had to integrate 2 separate Square account with my new Xero software and I was completely out of my depth!
Thanks to the team @ Amaka (specifically Dejoey Ann Fifita and Jibrel Marcelo), this process has been made so much easier via a series of Zoom conferences in which they were able to remotely drive my PC for me.
I was more than happy to take the back seat and get this integration done and dusted!
Many thanks!
 

Yvette Muir  

@DeanO'Callaghan Thank you for sharing your positive feedback to the community. It is our goal to meet expectations like yours and we're happy that we delivered. Don't hesitate to get in touch with us if you need help in the future. We're here to help!
 

Amaka Team  

Very helpful service that we used to integrate square and xero. Awesome staff customer service people!
 

Dean O'Callaghan  

@JesseAhern We really appreciate you taking the time out to share your excellent experience with us and the community. Please let us know what we can do for you in the future. We highly appreciate your business!
 

Amaka Team  

Such an amazing experience with the new Square + Xero integration! Its better than the old version. The integration is super easy to set up and use, and the support team was there to help me. Since the invoices are created automatically and the reconciliation process is extremely easy, I’m saving a lot of time. The last feature worth mentioning is Square Payments - it allows my customers to make credit card payments directly via Square. I highly recommend Amaka for every small business owner and their accountants and bookkeepers!
 

Jesse Ahern  

@SudhirYadav We are sorry about the unfavourable experience but we are happy to know that the integration set-up was completed with the data synced successfully and the integration working perfectly. Please know that we are here for you if you need any assistance.
 

Amaka Team  

I am not able to connect at all my square account
 

Sudhir Yadav  

@david We continue to strive in providing a great customer experience and we are happy that came across. Thank you for your positive feedback.
 

Amaka Team  

Just upgraded to the latest version and very happy with the outcome.

The support we received from Pamela was also terrific, very happy to recommend this product and their after sales service!
 

David Baillie  

@Gwen @Ruth @Irina @Kirstin @David @Kamyar @John

Thank you for providing valuable feedback about Amaka for your Square + Xero integration! Your feedback helps us to improve and continue doing our best to deliver the best customer experience possible.

Once again, we appreciate your time and feedback!
 

Square by Amaka  

I just had the best experience ever with a very talented and customer service oriented rep at Amaka named Pamela. She really makes all the difference. If you get any time with her you will be rejoicing. She is extremely professional and refreshing.
I was new to Square because a client of mine is using this for his business. There were initial integration issues that created numerous errors in the Xero accounting records. Pamela is strong in both Xero & Square. She sacrificed her schedule to ensure we got the problems sorted out and all my questions and concerns were resolved. The new integration appears to be leaps and bounds better than the old one which clearly created a lot of problems. It would be fabulous if Square could simplify things even more transactionally by calculating & billing their fees monthly by way of direct debit against a business's bank account and leaving the amount paid by the customer to go straight to the business bank account to match the invoice created in Xero. Then we wouldn't need that Square Balance bank account to reconcile (which isn't an automatic thing when you reconcile in the business transactional account). If there is a direct debit authority in place then Square might find they get a better relationship with customers that are outside of hospitality.
Thank you Pamela for all that you do! You are a gem and an asset to Amaka :)
 

Gwendolyn (Dolly) McGowan  

Such a fantastic customer experience! The old integration was confusing - figures were doubling up and I couldn't point out what was wrong. I found the new integration to be simple and easy to use. Having an experienced customer support throughout the process was such a relief. Thank you Pamela for you patience!
 

Ruth Idris  

Love it! Easy to use. Amazing customer service. Thank you for saving me from hours of work.
 

Irina Santiago-Brown  

It took me a few attempts to figure out the integration but once I had the chance to speak with Sam, an integration specialist, and she tweaked a few of the settings, it all worked wonderfully. Square/Amaka automatically creates invoices and bills in Xero and reconciles these. In my bank rec I then just need to click ok to the matched transfer from Square, reconcile the Square transactions and it is all done. The income is allocated to the accounts that I set up during the integration and each transaction is broken down into lines, so I can see exactly which account each item is allocated to and the category I assigned. I love it and it'll make reconciling Square transactions so much easier and save me a lot of time.
 

Kirstin Milton  

Pamela was absolutely fantastic! I wasn't able to attend the first meeting as I had an event on and she gladly rescheduled to next week. Once we had the meeting Pamela was extremely thorough and provided friendly customer and easy to follow steps to ensure our Square POS was fully integrated with Xero. It was a pleasure being having Pamela guide me through the entire process. Thank you so much for your time and support. It means a lot!
 

Cindy & David Nguyen  

Setup is seamless! The new integration provided solutions to categorise the sales and sync surcharges correctly. Square deposits can be reconciled easily. Kudos to Amaka Team!
 

Support Team  

Pamela Was very helpful & knowledgeable. She addressed the issue very professionally & helped us with the integration between Xero & Squar. Thank you very much Pamela for all your help and support. Wish you all the best. :)
 

Kamyar Kasaei  

Setting up the integration to allow our customers to make credit card payments via Square only took a few minutes. I'm happy with the way it works!
 

John Benton  

Thank you for your feedback @Julie Barr,

In relation to allowing cash payments to be mapped to a "Cash" bank account, we had considered allowing this, however we found it tends to be problematic where the exact amount of cash is not deposited (as manual adjustments are then required to balance the payment transaction to the relevant bank feed transaction (e.g. where expenses might be paid for out of cash takings).

Additionally where cash deposited might reflect more than one day of trade, it can also become a bit more difficult to reconcile (especially if there is a variance on one of those days).

We are always looking for ways to improve the integration so please feel free to get in touch with any further feedback!

Amaka Team
 

Amaka Team  

It would be nice to also be able to link the Cash to a "Cash" bank account in Xero instead of a current asset so you could just do a transfer in Xero when cash is deposited. Is this possible at all? I love the new integration. I never used the old integration as it was so convoluted so there was a great deal of double entry. This is so much better. Great work!
 

Julie Barr  

I found the app to be easy to setup for my client. The reconciliation process is also made easier since it automatically matches transfer transactions with the money that Square deposits into the bank account.
 

Raiza Delmo