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Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

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Manual Journal for Debtors and Creditors

Started by Mark Mullins in Feature Requests | Idea

It would be appreciated if someone could advise me why there is no function in Xero to post a manual journal to either the Debtors or Creditors ledgers.

I have a situation where a customer has paid an invoice twice. The second payment has been entered as an over-payment. I can't refund the over-payment as the customer has disappeared and can't be contacted.

I want to write this over-payment off to other income by way of manual journal.

Thanks in advance
You could write this off by adding a 'dummy' invoice to the sales ledger and then apply the overpayment to the invoice.
 

Abi Chipperfield