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Community > App Reviews >

Synder

Started by Xero API -   in App Reviews |Bills + Expenses

4.4 out of 5 stars
 
Based on 20 user ratings
If you are a user of Xero and Synder, tell us how you are getting on and your experience so far. Any tips?

About Synder


Synchronize your Stripe charges, invoice charges, and charge refunds with all details. For more information, check out Synder.

Tip

Remember if you have questions or need assistance with Synder, this is not the best place to ask - this forum is for reviews and feedback only.

For general support, check out the Synder support centre or email support@cloudbusinesshq.com.

I am a new user to Synder and I was a bit confused with the synchronization and all other settings but thanks to Ted, he really helped me out. Thanks Ted.
 

Support LPW  

Good customer service. a bit pricey for what it is, but it works.
 

Austin Lo  

Olga was very helpful answering all my questions RE Xero & Stripe integrations.
 

Elliot Chapman  

Works like a treat, great customers service, Sasha was very helpful.
 

Peter Waanders  

Works well, although would be good to offer a bit more flexibility in set-up. Sasha was very helpful.
 

Justin Meyer  

After some initial set up issues (user error!) the reconciliation now works great with our PIN payments setup in Xero. Will recommend.
 

Sven Scheepers  

A couple of huccups initially but now working really well and I am very happy. Saves a lot of time in reconciling. I'm using it as an add-on to pin payments which means I now don't have to log in to my clients pin payments account and then manually reconcile to every single invoice that's been paid. Good tool.
 

Paula Granelli  

I'm experiencing major dramas with the syncing process.
We use Pin Payments.
Failed transactions as below:
1. Transactions that don't have a 'customer' in xero are saying the customer is archived (even if there is a customer with an actively open email address - message is "The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes."
2. Transactions that are larger than an existing invoice have error "Payment amount exceeds the amount outstanding on this document"

Ultra frustrating. I also dont seem to be able to speak to anyone from either company about it.
 

Steve Gilbert  

MAJOR issues reconciling Xero transactions since integrating Synder. Our payment platform is Pin Payments and we were told transitioning to Synder was mandatory two weeks ago. IN Synder seems to be affecting our ability to reconcile even our credit card transactions, which is odd since there's no link to Pin Payments (thus Synder) to our credit card.

Had a barrage of emails (many spam) from Synder but none at all helpful in getting to the bottom of the issues we are facing or informing us on how to use the new Synder integration. We've asked for video tutorial links, like Xero's helpful tutorials, but nothing has been made available.

It's a huge problem for our small business as we do not have the resources to allocate to rectifying an interface we did not want/or ask for but rather has been imposed upon us. We need to get back to easy and quick reconciling like we've enjoyed for years with Xero and Pin Payments (with Silver Syphon).
 

Naya Shepherd  

Excellent Chat support by Ted on the Synder intergration with Xero moving from Quickbooks. Ma ny thanks
 

Gavin Murphy  

Anastasia was very helpful, or i would say all Synder live chat assistants were helpful so far, as they will guide us through the processes to solve the issue that we've faced.
 

Joyce Tan  

Helpful customer service team and the app works well and saves a lot of time on bookkeeping! Great product
 

Charlie Spokes  

Alisa was excellent and ensured I got our system all up and running. Really pleased and confident the service will do a great job on Xero. (We have just moved to Xero but have been using them for a good time now with no errors!)
 

Ian Francis  

Solid app! Stan was great
 

Owen Carter  

Stan was very helpful when assisting me with my enquiry re Synder for my client who has A LOT of stripe transactions, providing examples and listening to my requirements and most importantly very helpful with pricing. Hopefully my client will see that this app is a must in order to minimise human error due to sheer volume of web based sales.
 

Carolyne Anderson  

Stan was very quick to respond and very helpful. Great product!
 

Gnarly Books  

Stan was incredibly helpful in relation to all my questions about Synder. Thank you.
 

Peter Marshall  

good app, saves a lot of time, thanks guys
 

Sebastien Goldenberg  

Hello Perfect Drive Sydney!
Synder integration is different from other ways by its detailed way of data entry. You will get the names of products/services, customers from your initial Stripe transactions which makes detailed reporting possible. The app will account for sales and fees and prepare everything for reconciliation. Thank you.
 

Michael A  

Hi I have xero which I love and I have stripe I want to connect the two now and I am not quite sure why I would synder. Can you please explain this to me? Can I incorporate stripe without Synder.
 

Perfect Drive Sydney  

Thanks Stan, informative hopefully an answer to my reconciliation dreams.
 

Ashley Parm  

Stan was very helpful in walking me through the features of Synder and answered all my questions. Thanks!
 

Nikolai Berns