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Xero Business Community

Xero Business Community

Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.

You can still view topics in the Xero Business Community to see all the useful knowledge that’s been shared there; and you can restart conversations you feel have been of huge value to you on Xero Central.

If you have brilliant ideas for innovations, you can keep on adding feature requests in the Xero Business Community, and voting on existing requests. There’s more in store, as we come up with the best way to take on your thoughts and share developments
Community > Feature Requests >
288
Vote

Telephone support

Started by Mike Copping in Feature Requests | Idea

Is this planned for the future? At least for Accountants?

It seems crazy that simple issues that need instant responses cannot be dealt with.
Official Xero Reply
Welcome to Xero. We believe in most instances e-mail support allows us to understand your issue better, get the right skilled person to respond, replicate and test if it's technical, and provide you a response you can keep a record of. If it is time critical then let us know when you raise an issue and we will call you back.

We offer around the clock support from Xero staff who know and understand Xero. We also have some smart options for finding the resolution to your query like a searchable Help Centre and quick videos that can answer your queries.

You will usually find we provide a very timely response to issues and we usually answer most issues in the first response back to you.

I'm happy to give you a call if you would like to discuss it further. Otherwise we're here 24x7 and happy to help.
 

Nigel Piper (Xero Staff)