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Xero Business Community

Xero Business Community

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Community > Feature Requests >

Automated receipt email for paid invoices to thank customers for paying

Started by Richard de Nys in Feature Requests | Done!

When I reconcile receipt of payment for an invoice, I would love the ability to trigger a payment receipt email to my clients. And to be able to customise the template for the email.

This would be a nice customer service touch to be able to easily let clients know that their payment has been received with thanks, and that we appreciate doing business with them.
Official Xero Reply
We’re really happy to let you know that receipts can now be created from payments made on invoices. From either a batch deposit (which is also amongst the new features in Xero today) or single invoice payments, you can now send a receipt. For payments on single invoices you can also directly view/print a receipt PDF without having to send it first.

While this thread was originally started to request automated receipts, most feedback following was for a receipt on an invoice to notify customers of the acceptance of their payment. Because of this, we’ve decided to close this thread with the receipt release today. We can definitely see the need for this to be automated in some situations, but we don’t currently have any plans to add this to Xero. You wouldn't want a receipt sent if you accidentally recorded a payment to the wrong invoice!

Please feel free to start a new thread for automated receipts. If we do receive enough feedback that this is needed by the majority we can look into it again. Also, we are considering adding the ability to send a receipt from Receive Money transactions, so if that interests you, please add your feedback: Receipts without having to create an invoice (including donation / charity receipts)

Matt Barnett (Community Manager)