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Community > Using Xero >

Cancel reminders for paid invoices automatically

Started by Andrew Walker -   in Using Xero

When invoices are paid in full, why don't invoice reminders turn off automatically? Xero must be able to see when an invoice for £100.00, say, has been paid in full, and therefore turn off reminders, and avoid upsetting one's clients needlessly. Understand I'm writing this from an office with a tiny staff (two-point-four people) who don't always have the time to keep checking Xero.
Hmmm invoice reminders shouldn't be sent out on invoices that've been marked as paid, Andrew. If you haven't already, can you touch base with our crew at Support? It'll also be handy if you could invite them into the org and provide details of the invoice that this is happening on. Cheers :)
 

Kavi S (Community Manager)